Customer did not leave a comment.
MIRANDA B
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My rental truck had Loud Noise when I stared the engine but it de creased as I drove the truck ???
CAROL HThank you very quick and professional
JONATHAN LNothing I was very satisfied
MARQUENTTA PDoing a walkthrough of the U-Haul and explaining the users' responsibilities would have been helpful especially when it came to checking the oil at each fuel refill. We had a terrible time finding the oil dip stick.
ROBERT WI got charged for extra $20 after returning it within the picked timeframe
Kirollos SEverything was fine
LATONYA WEverything was awesome at this location, customer service was great and truck clean and drop off very easy!!
CARLTON GThis wasn't my best experience.
MELISSA TI think this company is a disgrace, all y'all ever do is use people and get over... $71 was held on my account as a deposit for the $39 rental truck .. I returned the truck 3 hrs before due time, only used 11 miles, and put lots of gas in it, and all I got back was $5.. they claimed they never said it was a deposit, they claimed that was the amount to rent . I'm mad as hell . I will never get a UHAUL again, and I will tell everyone how lowdown y'all are. Y'all are going to rot in hell
LAKEISHA CThe cab could smell better
JORDAN SBroken glass and in the bed of the truck . Dirty windshield and no fluid to wash it
DAVID AThe guy charged me 5 mil but l drov 4 mil. its stealing l'm sorry!!!!
Mengistu BThe young lady from the Cool Spings office was very helpful and got me into the truck I needed. I was moving 100 boxes of flooring from Nashville to Florence Al. She told me what I needed and it worked out great.
STEPHEN HThing I don't understand if you rent a truck for $29 and put the gas back where it was and y'all hold $100 which I only got $49 back which I'm trying to understand that cuz I didn't go over 5 MI probably was one or two
SHIRLEY GDropping off the U haul at night in the back of the shopping center could be kind of dangerous. It's dark there are alot of sketchy people around and you have to then walk approximately 2 blocks around the building to get to you personal vehicle. Otherwise the man behind the counter is always friendly.
David AI found the experience not very satisfying. I went to the address on my contract to pick up the truck (97 miles from my house) only to find out that they did not have my reservation. They were very helpful and found out where it was actually located. I understand that it difficult to know where the actual sized truck you need will be located and you may have to go to a nearby location. BUT, I was told I would get an e-mail no later than 6 pm the day before as to where I should pick up the truck.. There was no e-mail the day before or the day of. I did get a text notification 15 minutes after my pick up time and I had been to the wrong address. You could work on better communication for your customers. Every person I interacted with was very helpful and thorough. This seems to be a system or corporate problem, not a problem with the people I dealt with
JENNIFER BGreat staff!
NETASHA SVery friendly. Everything explained well.
AMYE APostal annex U haul location is great and so easy to get your right size truck for your stuff. The staff is professional. I do recommended this place .
QUSSY AThey added $15 for safe move without asking me ,when I got the receipt then I saw it
MOHAMMED KGot texts that our equipment rental was late. For both truck and trailer after they were returned early.
ANGELA KThis location the drop off point for the trucks was in the rear of the building. Not very safe and there was trash everywhere around this location
DOYAL NAmazing customer service
STEPHEN OCheck out & check in process was great. Very friendly
Lynda MThe app would not let me take photos of the truck. I called the number and the person who answered after an extended hold, would not help me. He transferred me to another person who in turn, hung up on me. I called back. After speaking with two other people, I was finally allowed to take the truck. It took over an hour of sitting in the rain.
Jamie KOvercharge for my rental. Charged 99 cent a mile when I should only be charged 79 and was also charged $15 for insurance when I said no to it in app.
CHRISTOPHER MExtremely helpful. Made drop off a breeze.
Dan TEverything was perfect. Very easy and quick. James was very helpful.
Diane MEverything needs to improve customer care customer service your system clearly needs to be updated SCHEDULING OFFICE NEEDS MORE CONVENIENT HOURS the corporate office should be able to help me just enough if not more than the scheduling office customer service department needs to be more involved and more helpful everyone I spoke to in customer service were COMPLETELY CLUELESS AND COULD NOT HELP ME WHATS SO EVER my drop off location here looked super sketchy it was super weird the man there seemed extremely annoyed that we knocked on the door for help my UHAUL experience was ABSOLUTELY TERRIBLE AWFUL HORRIBLE DO NOT RECOMMEND TO ANYONE IT MADE MY MOVING EXPERIENCE SUCH A DISASTER
Moises PMy flight to Nashville was delayed. When I got to the uhaul location, I spoke to a worker on site who barely spoke English. I couldn’t understand what he was saying but finally made out that I didn’t have a reservation at that location. I had paperwork which I printed from an email saying I did. He had a screen on the computer showing the reservation but he still maintained I didn’t have one. I called one of his managers and they got me a truck at another location. It was a mess. My suggestion is that if you want to have any type of satisfactory customer service, hire people who speak English so they can talk to customers.
Mark GI did a drop off after hrs
Destiny HExcellent customer service at the Post Annex in Antioch TN. Highly recommended!
Thomas MThe drop off location was confusing, there were no signs to tell you that you had to park in behind the building (we dropped off after hours). Also the area where to drop off the trucks was very small and had little to no parking.
Jasmine QKeep these cargo vans in your fleet.
Robert PContinue being helpful and courteous to customers.
PAULA CAll perfect
Ojo ADumb survey if won’t let me pick Not Applicable, had no interaction with personnel at drop off location
Mark RLocation accessibility was difficult and not clear upon booking. Also, the U-Haul app itself is TERRIBLE. It took over an hour just to get the U-Haul because the app was having trouble reading the drivers licenses. Delayed my move by an hour & returning it took over an hour as well because the app couldn’t upload the pictures correctly!! I ended up having to call U-Haul customer service 3 times in one day over these issues. U-Haul customer service is great but between this location and the app, I hope to never use it again
Barry KThe online after hours check in did not work. I was outside for an hour trying to upload pictures. It was freezing.
Shairease RVery friendly staff and quick easy process
Teresa GRestock the store locations with the adequate supplies that is needed in order to full fill the order as agreed upon when the order was placed.
Benjamin FThe truck did come in handy in such time…understanding the saying “beggers can’t be choosers” but I did return truck and cleaned and added air freshener in it as well ..On time and correctly.full tank”. I have tried contacting this location I still have not received my credit return! What is going on?
Darian GExcellent
Sherif SNothing, Krystal (spelling) was super kind and explained everything EXTREMELY well. Kevin is always super nice and very helpful. This location is one of my favorites to rent from.
Stephen T