Customer Reviews for Postal Annex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex

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Neema K. on

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Analisa S. on

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Love coming to this postal Annex and working with Margarita and her husband. Wonderful customer service and very nice people. The van was available immediately, it was clean, and had a full tank.

Kulvinder G. on

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The lady that served me was great -I would not change anything! Great service

DEBORAH R. on

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Kristina K. on

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The customer service here is amazing - I had such a great experience with everyone. It was quick and convenient. They remembered me and knew my name. I would recommend this location to everyone!

Lola D. on

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YIGANG H. on

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When I went to pick up the truck I was told the truck was not available. I don't understand why it was available when I placed the order. The staff named Ken was very unfriendly. I had no choice but agreed to switch to a van. Then I was asked to wait for another staff to be served. It took me wait for almost one hour to get the van. Not recommend people to go to this shop. Vet poor service.

YIGANG H. on

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rochell c. on

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delightful, hard-working staff was a pleasure to do business with - i would definitely recommend them.

Ken M. on

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Ron T. on

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YIGANG H. on

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Lynne W. on

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KEN M. on

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thomas h. on

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Elena L. on

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We have to double the mileage as the first location does not have the van when we've arrived. And we're not allowed to return it to the first place, though it was u-haul fault

Daniel S G. on

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thomas h. on

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Great service!

Carrie B. on

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Kathleen H. on

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Mel N. on

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I feel that the cost of mileage may be a little much and maybe you should have breaks at different levels. Example lets say you charge $1.39 a mile if they go less than 50 miles from lets say 51 to 99 its $1.25 and 100 and up its a $1.00 a mile. Thanks Mel

DATONG P. on

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It will be appreciated to place a drop box for returning the keys. Thx!

FRANK P. on

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Paul G. on

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It was never communicated to me that I only had a limited numbers of miles to use before I get charged .40 a mile. I was only told to have the trucked returned by Saturday. I used the truck for several trips back & forth from San Jose to Roseville. I had to use a smaller truck because earlier in the week I reserved a larger truck online but Uhaul didn’t actually have a truck for me. Now I’m stuck with a smaller truck & I have to make multiple trips - thus exceeding this imaginary miles limit that know tells me about. Then just to add insult to injury I get charged an extra $138 dollars for goining over the miles allotted to me that no one tells me about. I was just about to rent another big truck from you & spend another 400+ dollars to keep moving the rest of my house this weekend. That will not happen now because of how poorly this has been handled. You manage to squeeze an extra $138 out of me & in the process lost my business forever. Not sure that was a good deal for you. I’m not happy with this transaction & I hope someone can contact me & make this right. If you are really looking to improve your customer service than I will be waiting to hear from you. (Paul Gottlieb)

John K. on

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Need a large UHaul sign on the front of the store. Drove around for 10 minutes trying to find the location.