Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

144 reviews

2010 El Camino Real   Santa Clara, CA 95050

(408) 988-4319

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed
  • 6/19/2022: Closed

Services at this Location:

Contact Us

(408) 988-4319

2010 El Camino Real
Santa Clara, CA 95050

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed
  • 6/19/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The 24/7 check out was awful. It wouldn't let me in so I had to call someone it kept saying I wasn't there even when I walked into the actual location. It also makes it a very long process to check out and back in the vehiclem

Rick P. 
Rating:
5.0

Smooth, excellent experience.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
2.0

pay attention to the customer. i was charged extra because they didnt listen to the amount of miles i was going to go

Joselyn V. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Lindsy J. 
Rating:
5.0

Margarita was very helpful and explained everything clearly. Pick up and drop off was easy. We will be renting from Postal Annex again!

Brian V. 
Rating:
4.0

Customer did not leave a comment.

Francisco G. 
Rating:
1.0

this was one of the worst U-haul experience i have ever had. I reserved a 10 foot truck and when i showed up, the did not have a truck available. after waiting for 20 min the front desk lady who was not on the phone trying to talk to some u-haul support. Went to the back where she apparently found the truck we were looking for in her back lot.

isaiah L. 
Rating:
5.0

Customer did not leave a comment.

Tarun J. 
Rating:
5.0

The owner Margarita and her staff are super helpful.

Chuck S. 
Rating:
1.0

Poor communication on their end .

Todd M. 
Rating:
5.0

I don't remember her name looks like everyone worked there ask her I think manager or owners but she done great job explain each and every thing overall great service 10 out of 10 thanks for uhaul team also…. Suraj

Suraj S. 
Rating:
5.0

Customer did not leave a comment.

Mathew D. 
Rating:
1.0

My pick up and drop off experience could have been better in every possible way. I made my reservation for a Cargo Van online and chose the option to pick up the van by myself with the mobile app. I arrived at the location at 5pm, opened the app and it told me that the equipment has not been assigned so I need to see a representative. I proceed to wait in the line for 20 minutes and watch someone return the key for the vehicle I was promised at 5:15. We arrive at the counter and essentially have to check ourselves in. Finally we leave in the van at 5:25pm. My reservation was for 5pm. The women who lead us to the van told us to refuel the van, lock the doors and drop the key in the box to return it. We did exactly that at 7:20pm, I have pictures. The next morning I noticed that the U-Haul system said I still have the van. It was eventually checked in and I was happy to be done with my first and very likely last experience with U-Haul. It's simply poor customer service to offer a service at a location that cannot offer it.

PETKO P. 
Rating:
5.0

Improve the Uhaul App for faster rental and return of vehicle.

RAHUL J. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
1.0

I reserved online and the van wasn't even there when I arrived. Had to wait 30min for the van to be returned. Not visiting this location in the future if i can help it.

Adrien L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

BIBIANA B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
3.0

The van was not clean. The transmission is having problems. The return location was in the back of the building, requiring me to walk the entire perimeter of the shopping center. There was no parking space where they told me to leave it. Furthermore, you should stop advertising "$19.95" because it is never even close to that price.

MARTHA T. 
Rating:
5.0

Owner was wonderful and extremely helpful at pickup and return.

Jerome N. 
Rating:
5.0

Customer did not leave a comment.

KEMAL M. 
Rating:
5.0

Customer did not leave a comment.

TOMER B. 
Rating:
5.0

Customer did not leave a comment.

TREVOR D. 
Rating:
5.0

Customer did not leave a comment.

Terrico P. 
Rating:
5.0

Customer did not leave a comment.

Shashi N. 
Rating:
5.0

Super friendly and helpful staff. Was in and out in maybe 7 minutes

DEREK G. 
Rating:
5.0

Nothing at this time.

ELVIA E. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

XIPING H. 
Rating:
5.0

Customer did not leave a comment.

MOBASHAR Y. 
Rating:
5.0

Customer did not leave a comment.

Kerry W. 
Rating:
5.0

Convenient location

VERONICA B. 
Rating:
1.0

See above comment. Why would the system allow me to do a drop off I wasn't allowed to do a drop off at

William T. 
Rating:
4.0

Customer did not leave a comment.

Carla M. 
Rating:
2.0

Why is there no drop box for keys????

Jocelyn D. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD JAWAD H. 
Rating:
5.0

Customer did not leave a comment.

Julie Y. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

MARCIE C. 
Rating:
5.0

This location itself is great, the employees helped with their best interest. They called the right people to fix a mistake on the price and we're very friendly, however the Uhaul process itself was horrible. I was not given notice, no email, calls or messages that my pickup location was an hour round trip away until I have went to the “preferred pickup” location, and even then uhaul told me to go there on my screen I called an employee in charge of reservations and time slots to see if there were any openings, and they cancelled my reservation by accident, then reclaimed my truck for the exact same location, but due to the same day pickup, price went up approximately $80.

Alyssa C. 
Rating:
4.0

Was Directed to park in the path of traffic next door to Target. The return inspection would be much safer for everyone if we were parked in one of the many parking spaces in the shared parking lot.

HAREESH T. 
Rating:
1.0

Customer did not leave a comment.

JENNYBAONGAN N. 
Rating:
3.0

The windshield of the truck was dirty and needed cleaning. Providing a cleaner truck would be an improvement.

RAFAEL V. 
Rating:
5.0

very kind great

EUIJUN K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

DANE A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

I had to get the key from inside, the gps wasn't detecting my location so had to do the check in eventually despite the fact that I picked mobile version. Otherwise Everything was great, the car was clean and the checkout was quick

AMIRREZA M. 
Rating:
5.0

Family owned location, great people, the only feedback I have is that the windshield/windows were filthy and made it difficult to see.

THOMAS B. 
Rating:
3.0

The drop off location to return the key is obscured one. Difficult to location the place

BEREKET H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMEDNAZEEM J. 
Rating:
5.0

Customer did not leave a comment.

Meng Y. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Santhosh O. 
Rating:
4.0

Noting negative to say about the location. Would recommend to friends and family.

THURSTON S. 
Rating:
5.0

Customer did not leave a comment.

ASHWIN G. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Qiushi Z. 
Rating:
5.0

Great customer service!

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

Thanh N. 
Rating:
2.0

This location doesn't have mobile pick up even though that is a choice. Also, information on where to drop the key was not provided so returning the vehicle was inconvenient

SARAH E. 
Rating:
4.0

CHARGED ME FOR GAS , EVEN THOUGH I RETURNED WITH GAS IN THE TANK

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Barinder S. 
Rating:
4.0

Customer did not leave a comment.

Conner W. 
Rating:
2.0

I wish the directions were more clear. It took me forever to find the key Dropbox and I'm still not really sure if I left the truck in the right place. Signs would be helpful!!!

Whitney W. 
Rating:
2.0

There is no key drop for after hours drop off. This made my move very inconvenient.

AARON L. 
Rating:
5.0

Excellent services! Highly recommended!

YIGANG H. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
4.0

Take down the plastic. Refuse to mandate masks. Otherwise, very pleasant experience.

Christopher G. 
Rating:
5.0

No improvement needed. The woman helping me was an absolute gem. I can't remember her name but, she deserves a raise.

EMILIE W. 
Rating:
2.0

NO DROP OFF BOX OUTSIDE OF BUILDING. WAS CLOSED ON MY RETURN DATE. DON'T GIVE RETURN DATE OPTION ON CLOSED DATES.

Krizthal C. 
Rating:
5.0

Customer did not leave a comment.

SHIZHONG H. 
Rating:
5.0

Customer did not leave a comment.

SHAOHONG L. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

SHARATH R. 
Rating:
5.0

How about a sandwich!🤪

JAWAHIR L. 
Rating:
1.0

Bad management

KAWANA H. 
Rating:
5.0

Customer did not leave a comment.

Maxim S. 
Rating:
5.0

Great service

Victor J. 
Rating:
5.0

The car is pretty new, very good location for me. There was bad smell. Previous user moved something smelled and dogs. Car was cleaned but smell was still there. The staffs are kind. I will come back again.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Margherita S. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

All good. Simple pickup an return.

Lars J. 
Rating:
1.0

It takes ages to get a car from this location. Too busy during covid times.

Kunal S. 
Rating:
5.0

Customer did not leave a comment.

william carroll C. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
1.0

Vehicle felt old and unsafe. Location did not have an after hours key drop.

Walter B. 
Rating:
1.0

Pick up needs to be streamlined. I chose mobile check in, yet still had to go to the counter to pick up my keys. It took an hour to get the keys because the location (Postal Annex) has one line for all its customers. There were others in line waiting to return packages. The pick up itself was easy. I suggest having a lockbox inside the store.

Erika R. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

palash H. 
Rating:
2.0

This location was hard to find. Driving a uhaul truck through a Target parking lot and finding a spot to park is difficult.

THOMAS H. 
Rating:
5.0

Exlent fase very good trite

Vojsava P. 
No reviews have been submitted for this location.

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