Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

76 reviews

2010 El Camino Real   Santa Clara, CA 95050

(408) 988-4319

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(408) 988-4319

2010 El Camino Real
Santa Clara, CA 95050

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

CHARGED ME FOR GAS , EVEN THOUGH I RETURNED WITH GAS IN THE TANK

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Barinder S. 
Rating:
4.0

Customer did not leave a comment.

Conner W. 
Rating:
2.0

I wish the directions were more clear. It took me forever to find the key Dropbox and I'm still not really sure if I left the truck in the right place. Signs would be helpful!!!

Whitney W. 
Rating:
2.0

There is no key drop for after hours drop off. This made my move very inconvenient.

AARON L. 
Rating:
5.0

Excellent services! Highly recommended!

YIGANG H. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
4.0

Take down the plastic. Refuse to mandate masks. Otherwise, very pleasant experience.

Christopher G. 
Rating:
5.0

No improvement needed. The woman helping me was an absolute gem. I can't remember her name but, she deserves a raise.

EMILIE W. 
Rating:
2.0

NO DROP OFF BOX OUTSIDE OF BUILDING. WAS CLOSED ON MY RETURN DATE. DON'T GIVE RETURN DATE OPTION ON CLOSED DATES.

Krizthal C. 
Rating:
5.0

Customer did not leave a comment.

SHIZHONG H. 
Rating:
5.0

Customer did not leave a comment.

SHAOHONG L. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

SHARATH R. 
Rating:
5.0

How about a sandwich!🤪

JAWAHIR L. 
Rating:
1.0

Bad management

KAWANA H. 
Rating:
5.0

Customer did not leave a comment.

Maxim S. 
Rating:
5.0

Great service

Victor J. 
Rating:
5.0

The car is pretty new, very good location for me. There was bad smell. Previous user moved something smelled and dogs. Car was cleaned but smell was still there. The staffs are kind. I will come back again.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Margherita S. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

All good. Simple pickup an return.

Lars J. 
Rating:
1.0

It takes ages to get a car from this location. Too busy during covid times.

Kunal S. 
Rating:
5.0

Customer did not leave a comment.

william carroll C. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
1.0

Vehicle felt old and unsafe. Location did not have an after hours key drop.

Walter B. 
Rating:
1.0

Pick up needs to be streamlined. I chose mobile check in, yet still had to go to the counter to pick up my keys. It took an hour to get the keys because the location (Postal Annex) has one line for all its customers. There were others in line waiting to return packages. The pick up itself was easy. I suggest having a lockbox inside the store.

Erika R. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

palash H. 
Rating:
2.0

This location was hard to find. Driving a uhaul truck through a Target parking lot and finding a spot to park is difficult.

THOMAS H. 
Rating:
5.0

Exlent fase very good trite

Vojsava P. 
Rating:
5.0

Customer did not leave a comment.

AJAY G. 
Rating:
5.0

Customer did not leave a comment.

Tuan N L. 
Rating:
5.0

Customer did not leave a comment.

Pushkar R. 
Rating:
5.0

Had no problem very friendly and best place to drop off truck took less than 15 minutes

Mickey J. 
Rating:
5.0

Customer did not leave a comment.

maulik B. 
Rating:
3.0

I was charged 11 extra miles. The rental didn't include enough miles to make it from the pick up location to the drop off location, let alone to my start and finish destinations. Come on man!

James M. 
Rating:
5.0

Great service

Dana C. 
Rating:
5.0

The team at this location went way beyond, to help me out. I had an emergency move and I was crazy stressed out. They helped me with reservation and computer issues, they are now the people I trust.. C

C J G. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
5.0

Customer did not leave a comment.

Minsu K. 
Rating:
5.0

Convenient location right next to Target!

thomas H. 
Rating:
1.0

Overcharged me the miles I never purchased the safemove, But they forefully charged me for that. I have no idea why.

Kaisar A. 
Rating:
3.0

This location is difficult to find since there no clear signs of U-haul. If you are from out of town you will have difficulties finding this location. Now the staff is pleasant and very helpful.

Lurbin D. 
Rating:
4.0

Customer did not leave a comment.

Stephen O. 
Rating:
4.0

Customer did not leave a comment.

Adeel A. 
Rating:
5.0

Customer did not leave a comment.

Rudolph G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Neysa C. 
Rating:
5.0

Customer did not leave a comment.

Neema K. 
Rating:
5.0

Love coming to this postal Annex and working with Margarita and her husband. Wonderful customer service and very nice people. The van was available immediately, it was clean, and had a full tank.

Analisa S. 
Rating:
5.0

The lady that served me was great -I would not change anything! Great service

Kulvinder G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

The customer service here is amazing - I had such a great experience with everyone. It was quick and convenient. They remembered me and knew my name. I would recommend this location to everyone!

Kristina K. 
Rating:
5.0

Customer did not leave a comment.

Lola D. 
Rating:
1.0

When I went to pick up the truck I was told the truck was not available. I don't understand why it was available when I placed the order. The staff named Ken was very unfriendly. I had no choice but agreed to switch to a van. Then I was asked to wait for another staff to be served. It took me wait for almost one hour to get the van. Not recommend people to go to this shop. Vet poor service.

YIGANG H. 
Rating:
5.0

Customer did not leave a comment.

YIGANG H. 
Rating:
5.0

delightful, hard-working staff was a pleasure to do business with - i would definitely recommend them.

rochell C. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

Customer did not leave a comment.

YIGANG H. 
Rating:
5.0

Customer did not leave a comment.

Lynne W. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
3.0

We have to double the mileage as the first location does not have the van when we've arrived. And we're not allowed to return it to the first place, though it was u-haul fault

Elena L. 
Rating:
5.0

Customer did not leave a comment.

Daniel S G. 
Rating:
5.0

Great service!

thomas H. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
4.0

Customer did not leave a comment.

Kathleen H. 
Rating:
4.0

I feel that the cost of mileage may be a little much and maybe you should have breaks at different levels. Example lets say you charge $1.39 a mile if they go less than 50 miles from lets say 51 to 99 its $1.25 and 100 and up its a $1.00 a mile. Thanks Mel

Mel N. 
Rating:
5.0

It will be appreciated to place a drop box for returning the keys. Thx!

DATONG P. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
1.0

It was never communicated to me that I only had a limited numbers of miles to use before I get charged .40 a mile. I was only told to have the trucked returned by Saturday. I used the truck for several trips back & forth from San Jose to Roseville. I had to use a smaller truck because earlier in the week I reserved a larger truck online but Uhaul didn't actually have a truck for me. Now I'm stuck with a smaller truck & I have to make multiple trips - thus exceeding this imaginary miles limit that know tells me about. Then just to add insult to injury I get charged an extra $138 dollars for goining over the miles allotted to me that no one tells me about. I was just about to rent another big truck from you & spend another 400+ dollars to keep moving the rest of my house this weekend. That will not happen now because of how poorly this has been handled. You manage to squeeze an extra $138 out of me & in the process lost my business forever. Not sure that was a good deal for you. I'm not happy with this transaction & I hope someone can contact me & make this right. If you are really looking to improve your customer service than I will be waiting to hear from you. (Paul Gottlieb)

Paul G. 
Rating:
4.0

Need a large UHaul sign on the front of the store. Drove around for 10 minutes trying to find the location.

John K. 
No reviews have been submitted for this location.

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