Customer Reviews for Postal Annex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex

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Sam K. on

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Customer did not leave a comment.

Jeannie F. on

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I can't think of anything to improve. I liked going to this location as I did not have to stand in a long line (which usually happens at the major locations) just to get my rental. Also, sometimes there is a long line when you have to return it as well. My cargo van had less than 4,000 miles on it - was brand new basically - and it was clean!!!!

norman L. on

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Nothing

Jose F. on

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Customer did not leave a comment.

Tyler C. on

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Bryan A. on

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Kyla C. on

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Have used this location for various rentals and have always been pleased, office is efficient and easy drop off procedures.

JEETENDRA M. on

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Customer did not leave a comment.

Petr S. on

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Desiree J. on

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Full tanks up for customers won't have to in the beginning of their move.

Michael G. on

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The dealer did not have accessories available that I selected during online checkout. This is misleading. Instead of having rentable furniture pads, he tried to sell them to me

Mark N. on

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I would advise future customers to not do anything online and handle everything in store (until and unless the technology and processes make much further progress). My additional efforts only wasted my time and added confusion and frustration: Finding a truck in the parking lot and waiting for too long for no apparent reason; taking multiple photos of myself and license just so I can show someone in person which saved zero time or effort; finding the person behind the counter and realizing he did not expect me or know why I was even there (while appearing rude to the people in front of me that I was told to go ahead of and seeming confused to the customers that appeared behind me); waiting for paperwork to print so I could sign (which should be unnecessary if the proper technology or steps were embraced). I would discontinue the online option as it only places the burden on the client and serves no current benefit (unless this location is an aberration in which case training should take place or this particular location, and perhaps all smaller locations, should be excluded at this point).

Indalecio L. on

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Horrible experience with this pick up location. My schedule pick up was at 10:00am and I showed up at about 9:50am. When I tried to use the app to pick up the van it told me my pick up had expired. I called customer service and after explaining what was going on I was put on hold for about 30 then came back on line and said they will still trying to find out what happened then put back on hold for another 35m then got hung up on. Had to call back after speaking to several people they finally directed me to another location about two miles away. I didn’t end up getting the van till almost 12pm two hours latter. Cost me two extra hours of moving more miles and more gas on my rental. Very disappointed with this experience!

James V. on

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Nice and convenient. Van light said "oil change needed"

Matthew Y. on

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It does seem as though locations don't have enough dollies on hand. My last rental they had none, this one also didn't have any, but then someone returned a truck and dolly an hour early just as I was about to leave.

Reynaldo P. on

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Clean inside trucks.

Robynne P. on

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Customer did not leave a comment.

Reuben S. on

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Not sure why I had to pay for dolly up front. Ended up being useless for me though (strap wasnt long enough).

Manuel N. on

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I was over charged twice as much the fost estimated cost for the rental

Ferdinand W. on

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The process at this location was easy plus it was located in a safe area. Really liked the key drop after returning the truck after hours.

eric B. on

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Kasha K. on

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JOHN L. on

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Please make sure the people rucks are cleaned out. There was gravel and glass in the cargo part of the truck. Had to clean it out. Other than that everything was fine.

Stephen B. on

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Customer did not leave a comment.

Debra P. on

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I've probably rented a vehicle at least 6 times in the past year at this location. I returned the vehicle within 15 minutes this past rental because the item I went to pick up was stolen from the person's yard. I asked if I could change the contract to the weekend to make use of the rental or get a credit since it was not really used - I received a negative response. I won't do business with U-Haul again

John L. on

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Lorena M. on

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Dan O. on

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Pick-up can be kind of slow process as it is a "one-man show". I had pre-reserved and done my paperwork - people in front of me inline hadn't - not much can be done about that - I'll keep going there - support your locals!

Jo Ann V. on

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Thank you for making the rental of this van for moving day easy.

David K. on

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Darren M S. on

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Excellent. Thank you.

liliana P. on

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Nicholas M. on

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Customer did not leave a comment.