Customer did not leave a comment.Taylor S.
Customer Reviews for Postal Xpress 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I has to rent a 15' and a dolly. The Uhaul was extremely dirty on the inside when I went to pick up and I informed the worker and none even cared. The dolly was supposed to be rented for Friday and Saturday dropped off Sunday. The gentleman said we are closed Sunday do of Monday. I did and found out I was being charged for 3 days not two. The manager lady was not helpful when I tried to explain what her employee told me. This was one of the worst experiences ever from a company who cares about their service. I'll never recommend anyone go to this store and is like to know what can be done to make this issue better after paying full price.REUBEN D.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.SAROJ K.
Customer did not leave a comment.MONTAY E.
I rented a truck from this location. After taking 1 load to the storage the uhaul broke down on me. I waited 3 hours for help from roadside assistance.The young man arrived and still could not help. The lady from roadside assistance tried to find a replacement truck but it was 30 min from me so i declined. This was a horrible experience. I had to pay for an extra day in the house i was moving from because I couldn't get out in time. This was such a huge inconvenience and no one from this location has reached out to me to apologize or even offer a refund since i could not even use the truck.Donnella B.
Customer did not leave a comment.Luis G.
Keep on doing what you're doing. Was a good experience!NANCY D.
The passenger door on the truck had an issue and a gap on the door and was very noisy when on the highwayBrett H.
Customer did not leave a comment.Erin M.
Don't recommend this place to anyone.Clifford H.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.AUDLEY L.
From my first visit, I got an excellent customer service, when I got the truck, and when I returned back next day as well. Thank you so much.Jose F.
We were expected a U-haul Store and the store front location had no signage indicating U-haul. The postal store was not even occupied at 9am and the worker who opened the store arrived late.JERRY M.
The lady was very rude and still charged me extra money after their app wasn't working properly to do the night drop off.BROOKE B.
My original location (iStorage N Fry Katy, Texas) did not have my truck after it was guaranteed to me. The store opened 30 minutes late causing a delay in my pick-up, only to say they didn't have the truck I needed. I'm glad Postal Xpress was nearby and ready to help me. Very professional and helpful.Sergio G.
When i returned the truck, the employee was so nice and professional. I rarely do review but felt like i need to do it this time since your employee deserved it.TOAN P.
They charged me extra gas . To bad and I returned the unit at same level that it was.ABEL H.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.DIAA E.
I found the key drop off by the grace of God alone who the hell puts a tiny orange key box in the small alley behind their building that no one drives past. Also the instructions said it would be at the entrance not in the alley where Batmans parents were killed..ROBERTO M.
Customer did not leave a comment.MICHELE N.
Don't rent trucks that have brake problemsMENKIN JOWANDA B.
Postal Xpress employee was very slow and I had to wait 30 minutes (for two people ahead of me). More employees needed on a SaturdayTIMOTHY O.
It was an after hour drop off spot no one there at 1130 PM l took pictures and dropped off equipment. And placed contract in drop box. Still charged extra by uhaul.CASEY A.
Worst experience ever I tried to hire helpers paid $400 never got any helpers and you still have my money I'm never going to U-Haul againjoseph R.
Completely satisfied.NOEMI V.
Great service!!!RICHARD P.
System was down...regional manager had to come in and complete the rental.JONATHAN C.
The truck was dirty. They didn't have the furniture blankets we requested when we ordered. The kid gave us the wrong code and we had to stand in line again for him to come out and figure out he didn't give us the right code. The truck also made a tapping sound that bothered me. I took it to another location (a real uhaul dealer) for them to listen to. It would have been a major deal to try to find another truck so I could turn it in. I ended up using the original dirty tapping truck and made it to my destination.MARY S.
The check in person did not know his uhual username and password and was not helpful. It took 2 hours just to wait and drop off the trailer.BENJAMIN J.
Customer did not leave a comment.MARVIN H.
Postal Xpress ripped us off on return of the truck. I keep calling U-haul about this issue but just sit on hold. I rent from U-Haul all the time. Look at my passed rentals. Never have we ever been charged this much. Not happy at all. Probably going to fire U-Haul and go back to Enterprise.TIMOTHY A.
Customer did not leave a comment.AMIT D.
Customer did not leave a comment.LUZ MARLENE T.
Turning the letters on the combination was a pain in the butt! Hard to turn to make the code wordAmanda G.
Customer did not leave a comment.Chad Z.
Customer did not leave a comment.timothy F.
Everything was great but at the end wen I returned it I didn't check the gas wen I got it that was half a tank and the computer said full tank so they charmed $45 more.. not cool..I should of Chechk before leavingHenry C.
Double check the inside of the vehicle. Also the steering components were loose inside. Also alot of outside damage.Jared D.
The location conducts a very unsafe work environment when it comes to protecting customer personal information. I asked the woman to please turn the screen away from all of the other customers when typing in my credit info as well as full name and address. She refused. This was after I was asked to provide assurant references which was insulting. With an 800+ credit score handing over an ID and platinum amex I was treated like a convict to rent a van. Ridiculous.John C.
Customer did not leave a comment.Cielo P.
Customer did not leave a comment.Leah B.
The woman working with me did not know the system. She gave me the wrong truck. When lock didn't work, she had to call for instructions to switch. I didn't select this location for pick up but was forced here despite my chosen location having the truck I wanted in their lot the whole weekend (I live around the corner from it and moved much of our furniture from our storage room at the preferred location). Also, the combination lock on the truck did not function well. It needed oil or something. My son injured his thumb trying to get it to work. Finally, they did not have the dolly I had requested and wanted. I had to used one that did not work best for what we were moving. And you mislead with your posted pricing. I spent $160 for and in-town, one day move. Ridiculous! We'll go elsewhere from now on.Sally R.
Customer did not leave a comment.Arun N.
The equipment I paid for was not in the truck which caused my move to be pushed back and a host of other issues. I would not recommend this location.Vanessa J.
I called on my cell phone to find nearest U-haul truck. They found one at the poastal xpress 2 for me. When I arrived the person inside said it was all online and told me to follow instructions. This was new to me. There were no stickers on truck to help me get thru process. It took over an hr to get set up and I had to call uhual multiple times because mobile app would not work. I finally got all set up thru website thru internet explorer. The setup process is ridiculous. I understand the concept but all I originally wanted was to walk in pay and get some keys. Not take over an hour and get all angry over the mobile app process. Overall uhual truck and rates are great but the app is terrible. The poastal Xpress 2 location was no help at all and needs a poster hung up outside to verify it's a uhual location and with a basic how too instructional poster. Not to tell someone that it's thru an app that didn't work and I had to call someone anyways to setup. Initial setup from a new customer needs more care or instructions. I would not recommend this service thru an app to anyone else. Very frustrating but I do like the concept. Needs improvementandrew L.
Customer did not leave a comment.Cameron S.
Customer did not leave a comment.Cormean T.
Customer did not leave a comment.Mathew J.
The office was hard to find since it was on the side of the strip, but once I found it, the rest of my experience was great!Caleb B.
Drop off location was hard to find, but when I finally did the personnel were extremely nice! Also before dropping off the truck I tried to call customer service, and guess what? No answers again!!! Is there someone answering phone calls? Or do you not even care about that!!!Bryan S.
Customer did not leave a comment.Mikeicia S.
Customer did not leave a comment.judy C.
Customer did not leave a comment.beverly P.
The service was excellent and the vehicle was clean. However the vehicle maintenance left something to be desired. The steering was very loose and out of alignement. Had to fight it the whole three-hundred and fifty miles plus. Was totally worn out at the end of it.Edward E. P.
Only drop off needed on weekends.muzhar M.
Customer did not leave a comment.KEITLYN B.
Have staff who know how to handle Uhaul rentals or who at least take responsibility for figuring things out. Have the equipment contracted for available at the time of pickup i.e. blankets and mattress covers. Be prepared to rent the vehicle at the contracted time.Gabriel G.