Customer Reviews for Poulsbo Chevron
(U-Haul Neighborhood Dealer)

388 reviews

19560 7th Ave NE   Poulsbo, WA 98370

(360) 930-3183

Location Hours

  • Mon-Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(360) 930-3183

19560 7th Ave NE
Poulsbo, WA 98370

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Everything was Fantastic!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

GILBERT O. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Friendly staff

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

The 5x8 enclosed cargo trailer I rented wasn't water tight.

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

The store manager helped me, and she was fantastic and very helpful. Thank you .

CAMERON A. 
Rating:
5.0

Customer did not leave a comment.

Brooklyn M. 
Rating:
5.0

The staff was great!

CHRISTINA H. 
Rating:
5.0

Great BBQ located next to it. Lot crowded. Did not see a sign of any “UHAUL” people there

Donald M. 
Rating:
5.0

only one complaint. the windshield wiper BLADES were so old that they wreaked extremely loud every wipe cycle. It rained the whole time i was traveling. The LOUD noise lasted my whole trip. every thing else was very good.

DIANE A. 
Rating:
3.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY DWAYNE S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JOSEPH C. 
Rating:
3.0

I am still waiting for my deposit refund and reimbursement for 2 day early return. Thank you!

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

EHREN C. 
Rating:
5.0

👍👍👍

ALEXANDER S. 
Rating:
5.0

Excellent friendly service at a very convenient location. I very highly recommend Poulsbo Chevron as a U-Haul location.

Charles S. 
Rating:
5.0

Fabulous Personnel! Friendly and fast!

LORIANN H. 
Rating:
5.0

Mr. Leaverton was very congenial and professional

JEFFREY Y. 
Rating:
5.0

Thank you..!!

Tim L. 
Rating:
2.0

The Poulsbo U-haul facility was great. The Bremerton U-Haul facility was terrible. Did not have our truck ready and told us we'd have to figure it out ourselves. That's how we ended up at the Poulsbo facility.

mark M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
3.0

Customer did not leave a comment.

STANLEY P. 
Rating:
2.0

Truck had a hole in the roof. I said I only needed 12 blankets and I was given 24. I didn't use them and they were still folded in the bag. I asked to be reimbursed and I was denied. I think this is the last time I use uhaul. Penske seems more customer service driven.

Brady G. 
Rating:
5.0

To clarify, there was dog hair all over the passenger seat of the cargo van. It did not bother me because I'm not allergic to dogs … But this would not write high for cleanliness. The cargo portion of the van was clean.

PATRICIA L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
3.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

I would not change a thing.

KENNETH S. 
Rating:
5.0

Great experience all around. Wonderful Humans.

Loretta B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nice truck, will rent again

Charles K. 
Rating:
3.0

I will never do repeat business with this location again. They charged me a fuel charge even though I brought the truck back with the same or more fuel than I started with (filled with additional fuel at location, after I brought the truck back). They also charged for miles not used. Mi out was 5 mi off. Rip-off, Needs to be checked out, they are dishonest and doing U-Hual a dis-service. Manager very unprofessional and most definitely didn't seem to know what he was doing. I also plan on posting this, on social media, if I don't get a response. You need to manage your dealers better and hold them accountable. Shame on You

DENNIS D. 
Rating:
1.0

Not to double charge with out notifying the costumer

Dixi G. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
5.0

The safe move coverage was quoted to me as $14 and I made a specific question to him "is that $14 for the entire coverage or is that per day" and he answered me is $14 for the entire rental. I remember that specifically because why at $14 wouldn't everybody take that coverage and he nodded his head at me right. I get the bill and it says it's $42 so I will be addressing that at the location tomorrow.

CHRISTINE B. 
Rating:
5.0

Friendly and easy to rent with...by far my favorite location. Great team there...they are awesome. Well stocked store too if you need supplies.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN T. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Our equipment return was the fastest equipment return ever. So incredibly easy and with great / immediate assistance. Thank you!

Kristen W. 
Rating:
3.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

I had a flat tire at the half way point of my trip and the road service assistance was quick and very efficient in pullman with Les Schwann and the employee Isiah was very efficient and helpful as well When we returned the trailer at Poulsbo the owner there was also very helpful

Michelle B. 
Rating:
5.0

Nothing. This was the best u haul experience I have ever had.

LLOYD I. 
Rating:
5.0

The people at this 19560 Poulsbo location were great 5 stars. I cannot say the same for the experience as a whole. First, my reservation was changed a week before to pickup from 1195 Tahoe ln in Silverdale to U-Haul moving and storage of Bremerton, which is 12 miles away from the original pickup location. On the day of pickup we arrived at the Bremerton location at 10am and waited in a line of 8+ people, for 30+ minutes, being serviced by one person at the counter, to be told that the van I reserved a month ago was still in use by someone and that they don't have a backup. At this point I mentioned that I had made the reservation a month ago and we have people waiting, but was met with the response to the effect that, "I can't just make vans appear out of thin air". At this point I was pretty frustrated with the situation and asked if there was any other locations that have one? The person behind the counter sent a written message out to the U-Haul van coordinators stating she has to do that before calling as per protocol and mentioned there is a waiting area we can wait inside the building. The moving team was already assembled at the address and we were already 40+ minutes behind, I wasn't about to wait idle while a local truck was rented out from under me, so I started calling the other locations on my own. Meanwhile my father who happened to encounter a mechanic who asked if everything was alright, explained our situation and within 5-10 minutes found a truck at the poulsbo location. Even though it was in poulsbo, 16 miles away, and our plans for the day were more than an hour behind, we were grateful to at least have a van to use for the big moving day. The person at this Poulsbo location was very professional and saved the face of the company in my eyes. Recommendations: 1. If the van is not available at the reserved location, coordinate with the other locations to ensure availability for that van on that day before the customer is expected to pickup the vehicle. 2. Call/notify the customer the night before or morning of, to let them know the van is not available at the specified location. Ask if they want to pick it up at a different location. 3. Don't make curt remarks to customers like, 'I can't make vans appear out of thin air'. Moving is stressful and people rely on the vehicle acquisition part of the moving process to be reliable. When the plans get thrown off because of unreliability in this area, people can get frustrated, especially when they are met with curt remarks such as these. 4. If the expectation is for the person moving the van to clean it and fold the pads before dropping it off, make sure the same is true for the pickup.

CHRISTOPHER O. 
Rating:
4.0

Customer did not leave a comment.

Campbell Q. 
Rating:
5.0

The people here where kind and communicative. I returned the trailer 30 min after they had closed for the night and someone still came out to help me.

Cadel K. 
Rating:
4.0

The gentlman that helped us was super helpful and shared his knowledge on the trailer and towing with me which really helped me out as I have never towed a trailer before

Shawna C. 
Rating:
5.0

Customer did not leave a comment.

JACK ODELL P. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

I just have a problem with getting charged for over mileage , the state police rerouted me several times on the way across the US, it's not like I can say no, and was contacted to see if I was going to turn the truck in early, told them I would be, they indicated I would get a discount, I didn't, but still got charged for over mileage. The truck ran great, I got what I needed to done, just think the over mileage is a little ridiculous since I turned it in early, just saying.

PHILLIP R. 
Rating:
3.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

Everything was well done. Truck was clean and everything was operational. Great customer service. Super friendly and personable

Craig O. 
Rating:
5.0

Helpful, professional, and proficient.

SCOTT R. 
Rating:
5.0

Excellent customer service. Very easy.

LYNDA DIANNE H. 
Rating:
5.0

Customer did not leave a comment.

Kyle O. 
Rating:
5.0

The attendant went out of her way to help get a van in the A.M. when everything was pretty much rented out for the afternoon. I made a point of getting the van back as early as possible. Thanks!

ALAN G. 
Rating:
5.0

More moto trailers available

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
4.0

In and out in 5 minuets. Very helpful staff.

STEVE R. 
Rating:
5.0

Customer did not leave a comment.

RONALD E. 
Rating:
1.0

Truck felt like it was going to breakdown, couldn't go more than 10-15 mph up hills. Truck was not fully cleaned when I got it, bottle caps and random debris in the cabin. The bed looked fine when we got it, we only moved boxes and furniture and left it in as good if not better condition than when we received it but was still charged a 25.00 cleaning fee. Will not use uhaul again if this isn't made right.

Colin S. 
Rating:
5.0

The online process worked pretty well, but as usual with things online, the process was laborious and too many steps! Pages were slow to load and sometimes you didnt know if you had timed out or something was still processing.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
2.0

charge me for only 1 day not two , when I have only rented truck for 9 hrs

DONALD G. 
Rating:
5.0

Staff was courteous and prompt and made sure we left with safe equipment.

BO L. 
Rating:
5.0

The Manager , her assistant , the evening clerk where all fantastic!!

MARK B. 
Rating:
5.0

Everything went smoothly, which was much needed after a wasted 2 hours and failed rental at another uhaul site when no one showed up to check us into our vehicle.

Janet H. 
Rating:
4.0

When there is only one employee on duty, they have to leave the shop to come out to help with the trailers. This means you have to fend for yourself to figure out how to put the trailer back where it belongs when you are returning it.

Julie R. 
Rating:
3.0

It was a little strange to pick a truck at a gas station. The service was great and the truck was in good shape. I would suggest maybe having a uniform for the people working their so they are easily distinguished from store customers. Thank you.

GREGORY MARTELLE M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

AMY NICOLE G. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Josh was great!

DOUGLAS D. 
Rating:
5.0

The staff member very professional, and really help.

LEO Z. 
Rating:
5.0

Nothing. The lady that helped me was the most amazing person in the world. She saw my need and made sure that I had what I needed.

BLAIR A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY B. 
Rating:
5.0

Customer did not leave a comment.

J C. 
Rating:
5.0

Great staff. Came right out to meet us and did a great job checking in the trailer.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

The inside of the truck was gross and had drink/food spots left all over the center console

Hunter M. 
Rating:
5.0

I received great service and the vehicle rate was very reasonable.

BRIAN W. 
Rating:
5.0

Great service and very nice people

JEFFREY F. 
Rating:
5.0

Things went pretty good dropping of everything. I had an easy spot to park the trailer and unload my car. Then when i came back later that evening after unloading the truck, i also had a easy spot to drop off the truck. Over all it was great

james K. 
Rating:
5.0

Customer did not leave a comment.

Kailee W. 
Rating:
5.0

Very friendly staff. Clean facility, Clear, concise directions on what to do with the truck when I dropped it off. The pickup location should strive to be more like the drop off location.

David B. 
Rating:
5.0

Nothing

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
No reviews have been submitted for this location.

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