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TYLER K
Customer Reviews for Power Equipment and Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was not as I would have hoped but we were finally able to get what we needed done.
AMBER HDon't overcharge or add fees that weren't agreed on
CRYSTAL BCleaner area, maybe a pavement or rock driveway improvement, inside of store a little cleaner.
MIKE PThe customer service is was above beyond exceptional but unfortunately the conditions of the U-Haul The cleanliness of it And the wreaking smell of cigarettes coming through the heater vents was a little bit too much for me.
GERI AGreat customer service Clean truck 🚛 Explain rules clearly and in a timely manner.
LILLIAN WKnowledgeable, helpful, and kind staff
MICHAEL HTruck can use quick vacuum on the seats.
Antonio TN.A.
IVAN ACostumer service at this location was above and beyond 10 stars
LUCILO CI can't say anything about the personal they were closed.
JACQUELINE PHad to wait 30 min after posted opening time for someone to show up to return trailer.
GARY SGood customer service and everything I needed in stock
GABRIEL RMy Truck was super Dirty , on the outside . The Hood was Black, caked on Dirt. They made me give Six References, I waited an Hour for then to check the Truck after I returned it. They where working on a Weed-eater. Never will I return there again
Brian BTruck was in excellent condition like new!
JOSE GMake it easier to find the trucks. They were on 2 different streets. Thank goodness for the U-Haul 888 customer service to walk me through everything. The app sucks!
Susan FHave a bilingual person
miriam HI got the truck 1 hour later than my pick up time. The customer service can also be improved at this location.
JACQUELINE HProfessional, friendly, reliable service.
Belinda MThay were grate
RUSSELL RBetter Customer Service at pick up time.
Andres NI rented a u haul from the store on sunnymead Blvd in Moreno valley CA and payed they took the money off my card and I said I'll be back in 15 minutes or before they close at 7 pm and I was 4 or 5 minutes away from the store and the lady who was the front desk calls me Left a message saying they close at 7 pm I said I'm 5 minutes away it's only 6:40 told me they were going to cancel my trailer I told here you guys already took my money off my card your not even closed yet why are you not giving me the trailer I already rented she said it's too late and hung up on me well that's pretty messed up and poor customer service and bad business I've been there a lot of times and she must of got mad or something and not give me the trailer I rented now put me in a bad place I lost a job if she didn't want to rent me a trailer she could of just Said no not play games with my time and money and work she should get fired for that nonsense what's the reason she did that is she racist I'm not happy about that and I'm. Filling a complaint with the BBB better business bureau
jarod rGreat customer service . Explained the process thoroughly and provided all necessary paperwork without needing to ask for it
Jose AWhat a dumpster fire of a rental place! I wasted my time and money dealing with clueless staff, ancient equipment, and a customer service team that couldn't care less about helping. They tried to scam me with bogus charges attempting to sell me an upgraded hitch that I did not need. Avoid this place like the plague unless you enjoy frustration and incompetence.
William BKeep doing what you doing
Francine GMention not to drop off keys until you take pictures of everything in equipment been returned. I made the mistake ok dropping keys before pictures.
ANGEL HPlease clean and maintain your vehicles. The vehicle needs to be serviced badly.
Shereta MGreat customer experience.
Maria LThese people put what they want on the contract not what you tell them to to put on the contract I was only using the vehicle for 30 miles or less and they told me they had to do 50 something miles so they don't listen I would not recommend them to anybody
FERNANDO LGreat customer service at Power Equipment.
jose pYou need to update the dimensions on that trailer because it says it’s 12.5ft of flooring space & it is 12ft even
Rodrigo LLimited hours. After hours drop off instructions were incomplete and/or wrong.
STANLEY BEverything ok
antonio oThe place was alright and friendly but the uhaul main number I called and reserved was not truthful. I was quoted a price but when I arrived the price was over a hundred more than quoted. They also did not have my dollies or padding available which hampered my move drastically!!
John NMy move was so much harder on me due to the fact that the location did not have a dolly. If I reserve something ahead of time you should have the equipment Or send an email early saying that you do not have the equipment I reserved. Had I known I could have reserved my equipment from another U-Haul facility but was pressed for time by the time I reached this location. Lifting appliances without a dolly was really fun.
Otis SVery efficient and fast.
GERARDO AI was treated with respect. The rep was multitasking and handled the load in an admirable manner. He also helped me to diagnose an electrical issue and saved me some money.
Rodrigo MThe guys were very rude. They were all males and down talking me like if I was a child I felt very disrespected. I even put the gas to where I had received it and they still charged me to not filling it exactly on the line marked. If they would have made me drive off their lot and around the next street to park it would have been exact. Poor customer service would not ever go to this location again
Jessica RExcellent and fast service.
Rupert Acheck the trucks before renting them out and also explain how and where keys should be dropped off don’t assume our internet works and also the area was not a good area i felt in danger and my internet device wasn’t working so i put the key under the seat i called uhaul when i got home and explained my situation person from the location called me next day saying there’s gonna be a $50 fee because of the key left inside the truck. Bad experience for me.
Evelyn GVery unprofessional will not go back there again.
FABIOLA CGood service
Moises GImprove vehicle checkout procedures.
clifford bConvenient location, friendly and helpful staff, wide variety of rental options available. Would definitely use this location again if I need another U-Haul rental.
Tyler CGreat staff.
Albert BProvide a full tank of gas to start. Opening hours should be earlier. The pad lock key didn't work very well. Exterior windshield should be clean.
patrick bCrete customer service good conversations from the area manager down to the retail store
Jesse GWasn’t necessarily the location but the overall uhaul rental experience was very poor. The process is annoying and repetitive. All the info i gave in person was either the same info I could have given at the time of reservation or it was redundant. Seriously, an assurance contact? A 60 minute process from arrival to departure? Absolutely ridiculous. Improve your process uhaul.
Kelly JRuss was so very nice. I needed a transporter to go across country so he sure that the unit had newer tires and was in great condition. Very nice
CHIP DThere were only two workers that could assist customers. I had to wait for approximately twenty minutes before I received service.
roberto sYour truck share 24/7 needs some serious improvements.
Roberto RComputer was slow and delayed my plans for 1 hour.
LAWRENCE MGreat service
Teresa BGreat shop! Friendly staff. Got me hitched and ready to go within 20 mins or so. Great job guys! I appreciate y’all.
Stephanie AVery Very expensive should had never happened.
andrew l