Customer Reviews for PowerPortal LLC
(U-Haul Neighborhood Dealer)

47 reviews

1620 Rte 57   Hackettstown, NJ 07840

(908) 645-0057

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(908) 645-0057

1620 Rte 57
Hackettstown, NJ 07840

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent folks at this location. Quick and easy pickup, polite friendly and professional.

Micah L. 
Rating:
1.0

Customer did not leave a comment.

FABIAN A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Nice ,pleasant and helpful. Made everything easy.

JONATHAN L. 
Rating:
3.0

Pickup was quick and easy. Sales person was very helpful and explained details.

James U. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
1.0

Got ripped off

TEDDY S. 
Rating:
5.0

Pleasure to deal with, easy pickup and drop off.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

COLON F Z. 
Rating:
5.0

Customer did not leave a comment.

ILYA T. 
Rating:
5.0

My experience here was fantastic and would love to rent from here again!

Richard R. 
Rating:
5.0

Such a friendly experience

LISA R. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
3.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Veronica E. 
Rating:
5.0

Nobody was at the drop off. One thing the u-haul truck I drove needs new wiper blades. Very dangerous when driving in the pouring rain.

JOHN C. 
Rating:
5.0

Nothing that I can think of went really smooth

Thomas S. 
Rating:
5.0

Nothing everything was great thank you very much for your services

Veronica J. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

The only reason I did not give an excellent rating was because it was not my first choice regarding location.

Richard G. 
Rating:
5.0

Good Service from this location.

Norberto T. 
Rating:
1.0

The most horrible place ever, while my brother was driving on the highway the driver kept on opening we had to pull over on the side which the brakes was grinding, I will never rent a uhaul from this place again. On top of that the men charged me $148 on Saturday which he told us to drop the truck back to him and we did, on Monday morning he called to tell me that he was trying to charge my card it couldn't go through I asked him for what he said that I went over my mileage and he have to charged me an extra $199 which was observed I hate that place I don't recommend anyone to rent from him.

Jephsona D. 
Rating:
5.0

Owner was great. Reall took the time to explain everything. Made it super easy. Would recommend this location to anyone

Jeff H. 
Rating:
1.0

Very bad experience from booking the truck , to picking up the truck, returning the truck and even the shock of what I was billed! I am extremely unhappy and would like the highest level customer service person to call me me ASAP. 908-963-7347

marcy B. 
Rating:
4.0

Customer did not leave a comment.

DALILAH D. 
Rating:
5.0

Everything went smoothly,all questions were answered, the van was reliable and met my needs.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN Q. 
Rating:
1.0

I feel that I was overcharged on this rental. I picked up the vehicle at 4PM (3:42) earlier than i requested to help out the dealer. I returned the truck on Sunday at 3:10 PM and was still charged an extra day and an after hours fee of $20.00. My original cost of $311 ended up being $434.04. I disputed it and after over 30 minutes on the phone was able to get a $50.00 refund. However, I will go elsewhere other than this location and other than U-Haul for my next rental. I am very dissatisfied with the "bait and switch" tactics of U-Haul.

Faithann M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Alicia A. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
3.0

The building was a little difficult to find and was notnthe original location I reserved a trailer from.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

Mitchell K. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Very nice people.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Burt S. 
Rating:
1.0

This location is a RIP off!! I was charged for over 200 miles when we only drove 55!! SCAM ALERT!! Do not rent trucks from this location. Take photographs of everything for proof against this crooked uhaul "dealer"

Glenda O. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
2.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C G. 
Rating:
5.0

Location is excellent - easy to find and service was top rate. Highly recommend this location!

Anneliese S. 
Rating:
5.0

Easy pick up! Super friendly service!

carol J. 
Rating:
4.0

Customer did not leave a comment.

Madelaine E. 
Rating:
5.0

Nothing

PAT B. 
Rating:
5.0

They made the whole experience simple and easy. I appreciate their help!

Elizabeth H. 
No reviews have been submitted for this location.

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