Overall a good solid experience. Nothing GREAT or TERRIBLE. The drop off date was incorrect on the contract and I pointed that out to the Rep when picking up the trailer. I was told it was no big deal to just call UHaul and amend it. Well, it was a bit more involved than that and if it were not for the kindness of the Rep I spoke to, would have cost me another $20. Also, when I reserved the trailer, the system told me I had to return it to North East, MARYLAND yet my destination was in Newark, DELAWARE. Not sure why U-Haul had forced me to drive by probably 50 UHaul locations closer to Newark, Delaware to return the trailer. There was even a dealer next door to the complex where I was unloading the trailer. Any feedback appreciated.
MARK A
Customer Reviews for PowerPortal LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service, thank you for all the help!!
Jaime KThe gentleman at PowerPortal was extremely helpful and friendly. I had a great experience!
CHRISTOPH GA designated drop off spot for after hours would be great.
Sean MI was a first time renter, so I wasn’t familiar with the mobile drop offs procedure. While the directions were clear in the mobile app/ on the site, a text reminding the customer to follow all of the steps before dropping the keys in the return slot would be a helpful addition!
Jane Kwas left wrong key in lock box and could not get a hold of owner nor field manager until over an hour later when I took it upon myself to search into Google to find owners cell phone number in which I called and wasn't too happy that I was calling him on his day off etc so I feel I should be reimbursed in some way here due to this horrible experience in which delayed my day hours behind schedule..here is my phone number 9739700959 I would appreciate someone contacting me please
krista cThey were closed when I was there. I had to push the trailer into some snow so it wouldn't be left blocking traffic.
William Rrecieved vehicle with a check engine lite on.
ROBERT BVery helpful
CAROL GKevin was amazing. Really helpful, which is good because I do not hire trucks often.
DAVID SDon't make them do your job of verifying return and condition. I am a customer not an employee.
JOEL WI arrived late for my pickup but the owner was patient and understanding despite it being close to closing time.
Steven CThe representative was awesome, great guy ! Highly recommend! Rented a 5x8 trailer
Toby WVery pleased thank you so much
Olga PNothing
Gary MI got the feeling that the owner of this location truly wanted to get me the best deal possible. And the van I rented ran like a charm. It was an easy experience with top notch retults.
DAVID PBetter customer service at drop off and better explanation of policies.
Penny RVery helpful and informative
Rafael BPerfect! Thank you:)
Jimmi KGreat customer service
Noel CThe van was full of dog hair, the cab and seats were full. We put sheets over the seat because when I arrived at our moving location I was cover and smelled like dog. Plus I am allergic to dogs and had to deal with the affects of that all day
Anthony Sgreat service and location
JEFFREY CU-hall dealer hi gave very good service every time i go to rent equipment thank you for his service
EHAB SGreat customer service, thank you!
Jaime KVery helpful but parking lot is tight for the 26’ a inexperienced person may struggle.
Cody SVery friendly and helpful, honest and efficient.
carl sVery good experience overall. Van smelt a little "horse-ey"
Jesse IKevin is professional, friendly and knowledgeable. Would use his place whenever needed.
Eric GOwner wasn't a pleasant experience. But besides that it was decent. Nice place cool cars. But owner was very smug and being stuck up to me because I am young and he has alot more money. Wasn't great experience won't be going back to that location.
Matthew KScammer! He stole money from me! He was rude! It’s a scam!! Run
David SKevin was extremely helpful. He went out of his way to ensure my reservation was properly handled, and even went as far as confirming the time of the truck’s arrival after hours. His dedication went above and beyond. Very much appreciated! Thank you.
COLLEEN WI was charged an addition 50.00 for what I am not sure please advice j would like s refund on that amount please. I wax texted that I wax late on picking up the vehicle I replied I wax on my way . My pick up time was 10 and i arrived at 11. The owner at power plus said my reservation was cancelled. As far as the vehicle goes there was a tire pressure light on the entire time even after I tried to put air in the tire myself
Patricia GBetter signage for the entrance both to inside the renting area & outside so that people know where to go. It was a little confusing
Michael BDon't change anything An excellent experience Fantastic customer service Very welcoming and helpful Thanks you
JOSEPH SExcellent folks at this location. Quick and easy pickup, polite friendly and professional.
Micah LNice ,pleasant and helpful. Made everything easy.
JONATHAN LPickup was quick and easy. Sales person was very helpful and explained details.
James UGot ripped off
TEDDY SPleasure to deal with, easy pickup and drop off.
Christine MMy experience here was fantastic and would love to rent from here again!
Richard RSuch a friendly experience
LISA RNobody was at the drop off. One thing the u-haul truck I drove needs new wiper blades. Very dangerous when driving in the pouring rain.
JOHN CNothing that I can think of went really smooth
Thomas SNothing everything was great thank you very much for your services
Veronica JThe only reason I did not give an excellent rating was because it was not my first choice regarding location.
Richard GGood Service from this location.
Norberto TThe most horrible place ever, while my brother was driving on the highway the driver kept on opening we had to pull over on the side which the brakes was grinding, I will never rent a uhaul from this place again. On top of that the men charged me $148 on Saturday which he told us to drop the truck back to him and we did, on Monday morning he called to tell me that he was trying to charge my card it couldn’t go through I asked him for what he said that I went over my mileage and he have to charged me an extra $199 which was observed I hate that place I don’t recommend anyone to rent from him.
Jephsona DOwner was great. Reall took the time to explain everything. Made it super easy. Would recommend this location to anyone
Jeff HVery bad experience from booking the truck , to picking up the truck, returning the truck and even the shock of what I was billed! I am extremely unhappy and would like the highest level customer service person to call me me ASAP. 908-963-7347
marcy bEverything went smoothly,all questions were answered, the van was reliable and met my needs.
ROBERT L