Customer Reviews for Prairie Performance Sales & Service
(U-Haul Neighborhood Dealer)

183 reviews

9785 W US Hwy 20   Angola, IN 46703

(260) 624-4466

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/9/2022: 9:00 am - 11:00 am

Services at this Location:

Contact Us

(260) 624-4466

9785 W US Hwy 20
Angola, IN 46703

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/9/2022: 9:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
2.0

Small shack. Nobody ever there

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

Dwight H. 
Rating:
5.0

Steve was great in making sure that everything for us first-time Uhaulers was all set for our long trip!

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

He was so helpful & hooked everything up for us!

Kerry R. 
Rating:
3.0

I rented for 2 days I told him I only needed one day still paid for 2 days he said uhaul would refund me . When I returned the same day No refund

valerie H. 
Rating:
5.0

Very professional and helpful.

Tom B. 
Rating:
3.0

Facility was closed

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Great friendly service!

Joann R. 
Rating:
5.0

Customer did not leave a comment.

Tabitha J. 
Rating:
5.0

Customer did not leave a comment.

Sally L. 
Rating:
2.0

U-Haul app self check out sucks. Doesn't work well. Photo of trailer won't upload. No one around to help even during business hours.

Michael J. 
Rating:
3.0

Customer did not leave a comment.

Donna H. 
Rating:
3.0

We were supposed to pick-up in Fremont. The location was changed without our knowledge. Fortunately, he did wait for us to drive to the different location. He told us we needed a 2" ball - we had 1 7/8" ball. He stated he didn't have one. Then my husband saw one laying there in an opened package on the shelf - why lie to us? At first he was uncooperative - when he realized my husband was going to do everything to make this work he finally started working with us instead of against us. What can you do - be honest, be helpful from the beginning!

nancy M. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Great service!

Anne F. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
2.0

Unit rented was in desperate need of a front end alignment to the extent that had they been open I would have returned it for another. It was also dispatched with a non-functioning left tail light assembly which required a roadside service call.

Will H. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
2.0

No one was at the location during posted business hours.

Mike E. 
Rating:
2.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Customer did not leave a comment.

Min T. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

We have used this location twice now and both times it has been hassle free. I give it 5 stars.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
3.0

Unfortunately, I returned the rental trailer 1 1/2 hour late and had to pay for an additional day, otherwise this location is good.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

Jared P. 
Rating:
3.0

Due to shortage of trailer availability this was the nearest location for pickup. 50 miles. The other bad news, I was required to return to the pickup place. Not at all convenient. 200 miles and 4 hours. The trailer was great. Towed well and everything work.

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

The entire process was Excellent !

Dean H. 
Rating:
5.0

Customer did not leave a comment.

Philip V. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Customer did not leave a comment.

CORINA T. 
Rating:
3.0

I returned the trailer there during business hours but nobody was there so I never saw anyone or went inside. I spoke to Steve letting him know I dropped it off and he was very nice and friendly. No problem whatsoever.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

Tom B. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
4.0

Great service and was given an upgrade when the truck I reserved was not available. When I dropped off the vehicle trailer I was informed that the chains had not been secured into the vehicle.

Susan C. 
Rating:
5.0

Steve was pleasant and easy to work with. Got me hooked up and on the road in no time. Easy to return as well.

Michael W. 
Rating:
2.0

The owner was upset that I made my online reservation for the same day as pick-up. I rent trailers all the time. He told me to make sure I make them earlier as he was busy and did not have time for this today. He went on to say he was busy with his mechanic business and should have just closed for the day. I feel he was rude and angry. I tried to make small talk to get him to relax but it did not help. I like Uhaul and have rented dozens of pieces of equipment over the years.

Kris R. 
Rating:
5.0

Customer did not leave a comment.

Kris R. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL B. 
Rating:
3.0

Customer did not leave a comment.

Shane L. 
Rating:
3.0

Disappointed that pick up location is not guaranteed when I reserved the truck over a month in advance. I understand other pick ups/drop offs occur but a ten+ mile difference adds to my travel time and plans.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
3.0

Dirty and no place to park large vehicles. Need to use rocks in driveway or chip and seal it! Muddy mess

CONNIE T. 
Rating:
1.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Erin K. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Quick and easy access. Owner was very helpful and professional. Will use again.

John S. 
Rating:
4.0

Customer did not leave a comment.

Jay M. 
Rating:
1.0

The location I requested and needed was right next door to the items we were moving, but instead you gave me a location 9 miles from where I needed. I also received confirmation that had me picking up at noon (when that is the time the location actually closed). I was overall very disappointed in the set up and request of reservation, but Steve where we picked up the truck was excellent and apologized for the run around we received.

cheri S. 
Rating:
5.0

Smooth experience & equipment was tip top shape. Thanks!

Kenneth K. 
Rating:
3.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette B. 
Rating:
5.0

Customer did not leave a comment.

Lesley R. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN C. 
Rating:
5.0

easy drop off no problems at all.

sandy E. 
Rating:
3.0

Customer did not leave a comment.

brett P. 
Rating:
1.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
3.0

Very congested office. A lot of extras on the unpaved lot. Despite these service was fast and friendly.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
4.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Dealt with Steve. Very nice efficient person. Excellent experience.

Tim F. 
Rating:
5.0

Nothing

Bill E. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

jacob A. 
Rating:
5.0

Customer did not leave a comment.

SHARON T. 
Rating:
3.0

Drop off location was fine, however, being charged an additional $20 on top of the already $20 I paid for an alternate location is bogus. Not a great way to treat a repeat customer in an ice/snow storm.

Mark W. 
Rating:
4.0

Pricing problems. Very poor gas mileage. I wanted a smaller truck but they were only available at locations further away and the extra mileage was more than the larger truck. Not happy with u haul at all. Would have rented from uhaul again but not after this experience

Jenette R. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
4.0

Customer did not leave a comment.

ELLEN P. 
Rating:
5.0

Customer did not leave a comment.

pamela H. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

I'm grateful that someone knew what to do so I could drop the truck off n not be charged more, considering this was the location I had originally requested for drop off.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Easy to find.

CUATT S. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
3.0

Trailer was well maintained: all lights work, harness in good condition, tires properly inflated and in good condition.

Nate S. 
Rating:
4.0

The grounds and office area could be cleaned up to make the location have a more professional appearance. But more importantly, the appointments for the hitch installation, etc. were prompt and professional. I would definitely use this location again. Agent was very thorough in explaining everything to me.

JANET H. 
Rating:
3.0

You changed the location of our pick up which was 20 miles out of our way, which was really inconvienent for us an on top of it you were going to charge us an extra $50.00 to drop it of in a more convient an closer place for us not real happy with that! The turn signals on the trailer did not work!

kevin H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
3.0

Customer did not leave a comment.

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

The hours published and the front door sign indicated Saturday hours open til 1pm (i think). At 10:30am there was no one around, everything locked up. Place looked trashy. Other customers were there as baffled as I was.

GERRY T. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
No reviews have been submitted for this location.

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