Customer Reviews for Prairie Performance Sales & Service
(U-Haul Neighborhood Dealer)

235 reviews

9785 W US Hwy 20   Angola, IN 46703

(260) 624-4466

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(260) 624-4466

9785 W US Hwy 20
Angola, IN 46703

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Outstanding service and helpful. Cared about safety of my hitch. Made recommendations and helped me get the correct equipment to tow the trailer. I can’t say enough good things about this location.

Debra R 
Rating:
5.0

Customer did not leave a comment.

Mayci A 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Customer did not leave a comment.

Bradley P 
Rating:
5.0

Great service

kimberly c 
Rating:
4.0

Customer did not leave a comment.

Bob B 
Rating:
5.0

Customer did not leave a comment.

Esmeralda M 
Rating:
3.0

Customer did not leave a comment.

Chad L 
Rating:
1.0

Customer did not leave a comment.

ANTONIO H 
Rating:
3.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

Matt W 
Rating:
5.0

Customer did not leave a comment.

Meredith C 
Rating:
4.0

Dependability was experienced.

James A 
Rating:
5.0

Helpful

Steve C 
Rating:
4.0

Customer did not leave a comment.

DEAN B 
Rating:
1.0

Require the location owner to clean up their property

JACOB A 
Rating:
5.0

Thank You

Max W 
Rating:
5.0

Customer did not leave a comment.

Julie H 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

Customer did not leave a comment.

Valerie T 
Rating:
5.0

Went above and beyond

Ryan M 
Rating:
5.0

Customer did not leave a comment.

KRISTYN A 
Rating:
2.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

N/a.

Nicole W 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Ronald A 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
2.0

No one at the location, we just dropped off the trailer and left.

connie b 
Rating:
5.0

Customer did not leave a comment.

vasili t 
Rating:
5.0

The guy was very nice, respectful and helpful. Very understanding.

Stephen G 
Rating:
5.0

Customer did not leave a comment.

glen k 
Rating:
5.0

Customer did not leave a comment.

dianna v 
Rating:
1.0

The truck was on 1/4 tank no blankets I ordered and payed for no dolly I payed for I believe ya owe me a lot for damages

TANYA K 
Rating:
5.0

Customer did not leave a comment.

Jeri P 
Rating:
3.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

easy location to find and has equipment needed on hand.

Ronald H 
Rating:
5.0

Customer did not leave a comment.

Shelly D 
Rating:
3.0

The address you have for it sends you 30 minutes in the wrong direction. I had to actually look up the business name to figure out where to go. Would not recommend.

John L 
Rating:
3.0

Customer did not leave a comment.

john k 
Rating:
4.0

Customer did not leave a comment.

David D 
Rating:
5.0

Truck was older and had roughly 200k miles on it. Pretty rough for interstate travel. Location and owner was very very helpful

Logan H 
Rating:
5.0

Customer did not leave a comment.

Logan H 
Rating:
4.0

The only problem I had was that the passenger seat belt was broken. It was stuck at one length and would not be adjusted for love or money.

David S 
Rating:
5.0

I don't like using your 24/7 system. Thankfully I got a hold of Steve on the phone and he was able to help me. The idea of not having a person to help is just mind blowing. The process from start to finish to get my vehicle, took me over an hour.

Helen B 
Rating:
4.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

I was completely satisfied.

Shannon S 
Rating:
1.0

The owner of the business here is extremely rude. Called and asked if my equipment would be ready 1 hour earlier and he chewed my head off stating he had errands to run and would be closed. No where is it posted that the business would be closed at 1:30 in the afternoon. When I arrived to pick up my unit, I tried to use the 24/7 pick up, but he never put the keys in the box after it was set up for that. Would rather drive another 30 minutes out of my way than deal with this dealer again.

Brice B 
Rating:
3.0

Business was not open at posted time. Owner/Manager was over 30min late of opening time. I ended up using the after hours check in process to drop off my trailer. This however will not stop me from using U-Haul for my moving needs.

Frederick H 
Rating:
2.0

Customer did not leave a comment.

Katie L 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY D 
Rating:
5.0

The pick up went extremely well. Steve was professional, courteous and extremely helpful answering all my questions. I would highly recommend this UHaul location at Prairie Performance. 😊

Deborah H 
Rating:
4.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Randy R 
Rating:
2.0

Small shack. Nobody ever there

Geoffrey W 
Rating:
5.0

Customer did not leave a comment.

Dwight H 
Rating:
5.0

Steve was great in making sure that everything for us first-time Uhaulers was all set for our long trip!

Diane H 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

He was so helpful & hooked everything up for us!

Kerry R 
Rating:
3.0

I rented for 2 days I told him I only needed one day still paid for 2 days he said uhaul would refund me . When I returned the same day No refund

valerie h 
Rating:
5.0

Very professional and helpful.

Tom B 
Rating:
3.0

Facility was closed

Geoffrey W 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

Great friendly service!

Joann R 
Rating:
5.0

Customer did not leave a comment.

Tabitha J 
Rating:
5.0

Customer did not leave a comment.

Sally L 
Rating:
2.0

U-Haul app self check out sucks. Doesn't work well. Photo of trailer won't upload. No one around to help even during business hours.

Michael J 
Rating:
3.0

Customer did not leave a comment.

Donna H 
Rating:
3.0

We were supposed to pick-up in Fremont. The location was changed without our knowledge. Fortunately, he did wait for us to drive to the different location. He told us we needed a 2" ball - we had 1 7/8" ball. He stated he didn't have one. Then my husband saw one laying there in an opened package on the shelf - why lie to us? At first he was uncooperative - when he realized my husband was going to do everything to make this work he finally started working with us instead of against us. What can you do - be honest, be helpful from the beginning!

nancy m 
Rating:
5.0

Customer did not leave a comment.

Aaron G 
Rating:
5.0

Great service!

Anne F 
Rating:
4.0

Customer did not leave a comment.

Charles D 
Rating:
5.0

Customer did not leave a comment.

Kathy D 
Rating:
2.0

Unit rented was in desperate need of a front end alignment to the extent that had they been open I would have returned it for another. It was also dispatched with a non-functioning left tail light assembly which required a roadside service call.

Will H 
Rating:
5.0

Customer did not leave a comment.

Raymond R 
Rating:
2.0

No one was at the location during posted business hours.

Mike E 
Rating:
2.0

Customer did not leave a comment.

Calvin H 
Rating:
5.0

Customer did not leave a comment.

Min T 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

We have used this location twice now and both times it has been hassle free. I give it 5 stars.

KEVIN D 
Rating:
5.0

Customer did not leave a comment.

Nicole K 
Rating:
3.0

Unfortunately, I returned the rental trailer 1 1/2 hour late and had to pay for an additional day, otherwise this location is good.

Dean H 
Rating:
5.0

Customer did not leave a comment.

Jared P 
Rating:
3.0

Due to shortage of trailer availability this was the nearest location for pickup. 50 miles. The other bad news, I was required to return to the pickup place. Not at all convenient. 200 miles and 4 hours. The trailer was great. Towed well and everything work.

Arthur H 
Rating:
5.0

Customer did not leave a comment.

Donald R 
Rating:
5.0

The entire process was Excellent !

Dean H 
Rating:
5.0

Customer did not leave a comment.

Philip V 
Rating:
5.0

Customer did not leave a comment.

Tracy H 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
3.0

Customer did not leave a comment.

CORINA T 
Rating:
3.0

I returned the trailer there during business hours but nobody was there so I never saw anyone or went inside. I spoke to Steve letting him know I dropped it off and he was very nice and friendly. No problem whatsoever.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Craig M 
Rating:
3.0

Customer did not leave a comment.

James S 
Rating:
3.0

Customer did not leave a comment.

Tom B 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B 
Rating:
4.0

Great service and was given an upgrade when the truck I reserved was not available. When I dropped off the vehicle trailer I was informed that the chains had not been secured into the vehicle.

Susan C 
Rating:
5.0

Steve was pleasant and easy to work with. Got me hooked up and on the road in no time. Easy to return as well.

Michael W 
Rating:
2.0

The owner was upset that I made my online reservation for the same day as pick-up. I rent trailers all the time. He told me to make sure I make them earlier as he was busy and did not have time for this today. He went on to say he was busy with his mechanic business and should have just closed for the day. I feel he was rude and angry. I tried to make small talk to get him to relax but it did not help. I like Uhaul and have rented dozens of pieces of equipment over the years.

Kris R 
No reviews have been submitted for this location.

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