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LAWRENCE S
Customer Reviews for Prairie Performance Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Todd BThe guy was rude and didn't want to answer any questions. Just said I should read the contact. Wouldn't do business there again.
Timothy THad a great experience.
JOSEPH TOn lunch when I dropped it off. Was freezing out and wasn’t going to check truck in my self but had to.
AUSTIN TAwesome car hauler really liked the way the fenders fold down but wish there was at least a manual wrench to help pull cars up onto the trailer but other than that it was perfect
SCOTTIE FPickup was easy
DEBORAH SThe guy it’s very gently and helper
Carlos OWent out of his way to help
MICHAEL DNone Steve helped me 3 times the best to work with need more like him
Larry WThe only issue was the USB ports were both smashed in. We didn't notice til we were on the road and had a 19 hour drive ahead of us. Thankfully I had a power bank back up.
JUSTIN SVery good service.
Mark CFriendly guy running the place. Plenty of options to choose from. Not really anything that needs improved
BRADLEY RPersonal at this location were not there when I dropped the truck off after hours, they were closed. So I can’t really answer that question.
Rich SAll good 👍
HARRY YThe guy is really nice and it took no time at all for him to check in the truck. Very efficient.
SUE AHe was very nice. Also very helpful.
Kira IFast and efficient return.
richard cYour app is terrible. I have used it twice and both times have been a nightmare. I used my phone's GPS to get to the location yet your App kept telling me I was not at the right location. Tried doing it on my wife's phone instead, same issue. Then when I clicked on the link to call for help it took over 20 minutes to get someone. And they didn't even try and use the app (tells me you know it is poor) and went to the web site to check me in. When I returned the truck it took me through all the steps and crashed at they very end. That last time i used it i was a completely different set of issues but equally. I only rent from U-Haul now after hours if I have absolutely no other choice because of the quality of your App.
Don SOutstanding service and helpful. Cared about safety of my hitch. Made recommendations and helped me get the correct equipment to tow the trailer. I can’t say enough good things about this location.
Debra RGreat service
kimberly cDependability was experienced.
James AHelpful
Steve CRequire the location owner to clean up their property
JACOB AThank You
Max WWent above and beyond
Ryan MN/a.
Nicole WNo one at the location, we just dropped off the trailer and left.
connie bThe guy was very nice, respectful and helpful. Very understanding.
Stephen GThe truck was on 1/4 tank no blankets I ordered and payed for no dolly I payed for I believe ya owe me a lot for damages
TANYA Keasy location to find and has equipment needed on hand.
Ronald HThe address you have for it sends you 30 minutes in the wrong direction. I had to actually look up the business name to figure out where to go. Would not recommend.
John LTruck was older and had roughly 200k miles on it. Pretty rough for interstate travel. Location and owner was very very helpful
Logan HThe only problem I had was that the passenger seat belt was broken. It was stuck at one length and would not be adjusted for love or money.
David SI don't like using your 24/7 system. Thankfully I got a hold of Steve on the phone and he was able to help me. The idea of not having a person to help is just mind blowing. The process from start to finish to get my vehicle, took me over an hour.
Helen BI was completely satisfied.
Shannon SThe owner of the business here is extremely rude. Called and asked if my equipment would be ready 1 hour earlier and he chewed my head off stating he had errands to run and would be closed. No where is it posted that the business would be closed at 1:30 in the afternoon. When I arrived to pick up my unit, I tried to use the 24/7 pick up, but he never put the keys in the box after it was set up for that. Would rather drive another 30 minutes out of my way than deal with this dealer again.
Brice BBusiness was not open at posted time. Owner/Manager was over 30min late of opening time. I ended up using the after hours check in process to drop off my trailer. This however will not stop me from using U-Haul for my moving needs.
Frederick HThe pick up went extremely well. Steve was professional, courteous and extremely helpful answering all my questions. I would highly recommend this UHaul location at Prairie Performance. 😊
Deborah HSmall shack. Nobody ever there
Geoffrey WSteve was great in making sure that everything for us first-time Uhaulers was all set for our long trip!
Diane HHe was so helpful & hooked everything up for us!
Kerry RI rented for 2 days I told him I only needed one day still paid for 2 days he said uhaul would refund me . When I returned the same day No refund
valerie hVery professional and helpful.
Tom BFacility was closed
Geoffrey WGreat friendly service!
Joann R