Customer did not leave a comment.Jana V.
Customer Reviews for Prairie Pride
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin R.
Quick and great serviceMark D.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Dave E.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Teresa D.
Customer did not leave a comment.Anne I.
Great experience and friendly and easy process.Tanya K.
Customer did not leave a comment.John R.
This was perfectJustin T.
Issue was with corporate- reservation made online- wasn't showing up at prairie pride. Phone line was down, thank goodness the guy at prairie pride had a gals number at U-Haul who told us the system glitched and that's why he couldn't see my reservationâ€¦Cassandra W.
Just a thank you! Service was great. Friendly, explained everything. The truck was clean and ready to go at the scheduled time.NINA W.
Customer did not leave a comment.James W.
Customer did not leave a comment.Corey B.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Corey B.
Customer did not leave a comment.Kenneth E.
Customer did not leave a comment.John F.
I picked the 15' truck to move out of state, paid for it in FULL ONE MONTH before the date needed to insure there would be no problem. The day before pick up I received an email that that particular size truck was unavailable!! They only had a 10' truck for my move. So....I had to leave some of my furniture behind because it would not fit into the SMALLER truck. Tell me what part of RESERVATION doesn't mean that that truck was reserved and should not have been re rented out!! I am very dissatisfied with the Marshall, MN location and would likely never recommend UHaul or use them again.REID K.
My only issue is that I selected mobile pick-up with my smartphone. I choose mobile because I was unsure of my schedule when making the reservation. My reservation was for 7am but on the day of I arrived a couple hours later. I spent close to an hour trying to get things to work. Went home and tried on my laptop. Went back and tried again. I finally called the 1-800# and they said they needed to reactivate because I was late. Worked perfectly once they did reactivate. Understand there is probably a need for this step but it should be made clear in the process that people need to call if arriving late. It was all very confusing and I am pretty tech savvy.Tom B.
Next time I order pads would expect to get all the pads I paid for. Only got two panda! And didn't have to call Uhual to discuss as had things to move!!Shane H.
The uhaul location in Slayton where I live did not have the van I reserved so I had to drive 35 miles to Marshall to pickup the vehicle. Which cost me extra. Otherwise everything went well. Fan belt started to squeak at the end of my trip. I told the person about when I dropped off the vehicle.Mike L.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Hunter M.
There was not anyone there to assist in any capacity so the service department said to just complete online and go park trailer... that was it. Also! It was a difficult transition on drop off end as uhaul did not have any resources for labor help.YVETTE B.
The a/c was not working correctly so I was without a/c for 1600 miles, I sent an email to customer service asking for some type of credit on my bill. I told the person that checked the truck in and she said I had to contact Uhaul corporate. Hopefully I get some help with thisTim S.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Jerald T.
Customer did not leave a comment.Dean W.
Customer did not leave a comment.Rick P.
Customer did not leave a comment.Heath R.
Customer did not leave a comment.ELDON K.
Need to correctly charge the customerChristy R.
Customer did not leave a comment.Samantha R.
I don't mean to diminish the location....just a bit different because it was like 3 business' in one. Signage on where to enter wasn't clear. The gentleman who helped me was great. Transaction was quick. The guy that helped hook it was great too. So the experience was excellent....location was just average.Brent S.
Customer did not leave a comment.Glenn B.
Excellent customer servicemaria H.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Ian S.
Very friendly customer service. Good equipment.Justin G.
Customer did not leave a comment.larry T.
The truck was filthy. Windshield covered in snow and ice. Hard to find the UHaul desk in the facility (signange).David L.
It was easy to rent and I was upgraded at no extra charge. Attempted to do on- line but that did not work. Customer service was great!Jane R.
The problem was NOBODY AT ALL in the entire establishment was obeying the state mandated COVID mask requirement. They had a sign posted stating that it is required, but none of the employees even had a mask visibly on their person. They were not even pretending! They were putting my health and possibly my life at risk in order to have a political hissy fit.marjorie D.
Customer did not leave a comment.PERRY N.
Just make sure the adapter for the trailer brakes is in place as the trailer was hooked up and ready to go but missing the adapter. Road side service had to come 100 miles to hook adapter up to.Ross S.
Make sure you check the fuel levels when dispatching a vehicle. My dispatch stated I had 3/4 of a tank but I only had 1/2 a tank of gas. I took photos of when I picked up the vehicle and dropped it off. Since the systems were completely down when I picked it up I could not correct anything. After I dropped off the uhaul and got my receipt in an email several days later, again because the systems were still down, I sent an email to show the photos of the gas levels and I never received a response. Instead I got charged for 10 gallons of gas that were never in the tank when I picked it up.Andrew F.
Customer did not leave a comment.Nathan F.
Customer did not leave a comment.Saeid F.
The rental truck was clean and ready to go. We had ordered furniture dollies and there were none available. We had to find our own. The service otherwise was very good at this location. The drop off site at Western Ave in Sioux Falls SD would not take the truck. We had to bring it to another location.Philip B.
Very courteous and customer oriented facility.Richard J.
Customer did not leave a comment.Darold A.
Customer service at this location was friendly and timely.Timothy O.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.Alain D.
Customer did not leave a comment.James W.
Customer did not leave a comment.david S.
Customer did not leave a comment.ALLEN W.
It was good price and good customer serviceJackson W.
Customer did not leave a comment.Tina N.
Never saw a soul. Was told by corporate to just leave it where they could see it when they came in the next morningSarah H.
This is an excellent dealership. I could not see room for improvement.jeffrey W.
Customer did not leave a comment.Lloyd F.
Customer did not leave a comment.Louis C.
Very friendly and efficient staff.Tom B.
Advertise with picturesStacy S.
We found a few items from the last renters and inside needed to be cleaned.Lori R.
Customer did not leave a comment.Randy K.
The moving van did not have cruse control.Roy O.
Customer did not leave a comment.Amy V.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.STANLEY S.
Location was good. Trailer was not. Tire completely blew out an hr into the rental. Took nearly 2 hrs to get someone to fix it. Took 3 calls to uhaul.Adam D.
Everyone was excellent.BERNARD C.
Have windshield cleaned insidePHILIP A.
Customer did not leave a comment.Jerry F.
Customer did not leave a comment.Pa V.
It was goodAlberto M.
Customer did not leave a comment.LYNN A.
Customer did not leave a comment.Curtis B.
Customer did not leave a comment.Mike T.
Change the hours of operation. Only open until noon on a Saturday when a lot of people move.Jeff N.
Customer did not leave a comment.Meagan H.
Customer did not leave a comment.Justin B.
Don't overcharge the customersCourtney M.
Give the customer an estimate of fuel use as I picked up the unit with 3/8 fuel and brought it back over 3/4. This seams like it takes advantage of good customers and favors poor as the poor will bring it back under the pick up amount.Barry A.
Customer did not leave a comment.Patricia K.
Customer did not leave a comment.GARY F.
Ensure the correct equipment ordered is included. I requested a furniture dolly and did not receive it, but still being charged for it despite repeatedly reaching out to U Haul.Tracey H.
Customer did not leave a comment.Gary H.
Nothing, the staff was greatThomas V.
Customer did not leave a comment.Justin G.
Washer fluid tank was frozen solid and windshield was dirty. Should put a fluid that has a higher freeze pointJoe S.
Customer did not leave a comment.Ronald S.
I was very happy with my experience. U-Haul was very customer oriented. I would definitely use or recommend U-Haul after this trip.Dave W.
Nothing at all! I worked with Pheng and he was friendly, prompt, and more than helpful in making sure the rental trailer was hooked up safely before I drove away. It was the best customer service I have had in a long time!Timothy A.