Alpha Auto was not our original U-Haul pickup location. We had reserved a truck at another location in town, and the day before pickup U-Haul notified us that it had been moved more than 20 miles to Alpha Auto. The last-minute change was frustrating and not easy to work around — that part falls on U-Haul, not the dealer. At check-in, Alpha Auto asked whether we wanted to pick up the truck and the auto transport together, since they have to attach the trailer for you. That would have been useful to know ahead of time from U-Haul. Because of the extra distance, we had already loaded the truck without the loading ramp, then had them attach the auto transport. Before we went out to the yard, the representative warned us that the truck had significant damage on the passenger side. They said they had spoken with U-Haul support and were told that as long as the truck was safe to drive, it was fine. No other truck was available. We documented the passenger-side rear fender, exhaust, and bumper with photos during check-in. Alpha Auto was upfront about the damage; the condition of the truck is on U-Haul. Alpha Auto itself did a great job. Staff went out of their way to share helpful tips for loading our Mazda onto the auto transport, which made getting the car on the trailer and on the road much easier. Aside from the damage, the truck drove fine, though it pulled slightly to the right. The cab was clean and comfortable. Our irritation is with U-Haul’s last-minute location change and the damaged truck — not with Alpha Auto.
Payton C
Alpha Autos
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkJust average drop off location
Geoffery GJust did after hours drop off had no interaction
Roy JHorrible. The U-Haul was not at the reserved location. I had to drive over an hour away to get the truck that I had already booked and paid for. If the truck is not available at the booked location you should not be able to book the location. No one reached out to let me know. The vendors at the location didn't know anything and were not helpful. Would never recommend.
Taylor MI just did a remote check-in of the vehicle. See previous comments.
MARK U