Found out that back wheel silinders where leaking, horn didn't work, and the worst riding truck I have drove. I had a 26 foot truck. I think suspension needs some work.Chad S.
Customer Reviews for Prairie Pride
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Justin F.
Customer did not leave a comment.Mark T.
The car trailer was sketchy. It swayed really bad. Couldn't go over 50mph on the highway.Kevin C.
Answered questions and calculated mileage. They went above and beyond.Amanda Z.
Customer did not leave a comment.MIKE M.
The lights on the first trailer didn't work when rep plugged them in. He actually told me they'd start working down the road. BS, give me a different trailer. I'm a woman by the way. Next one works. Get home open trailer, it's dirty inside! Yuck, have to sweep out dirt, trash and broken furniture parts out before we can start loading. I called, he blames it on the self check- in. Umm don't you check??Erin B.
Customer did not leave a comment.Laura H.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.JoDee F.
Customer did not leave a comment.Gail P.
While the person helping was great, he did not have any knowledge of uhaul drop off. I thought when I dropped off during the day at tjhat location, I would have an individual loom at the truck with me and not have to call in to say I had dropped it. Kind of confusing return.Rob V.
Customer did not leave a comment.NANCY M.
Got the truck home and loaded for our move. Went to check air in the tires. Found the rear inside tire was completely flat and the entire valve stem broke off. The front tire was bald with cords showing. Roadside assistance had no one in the area to help. Had to take the tires to get repaired myself. Trucks need to be inspected betterEthan S.
Customer did not leave a comment.CRISTIAN T.
Customer did not leave a comment.Brian B.
A walk around was not done and in return I was given a U-Haul that had the check engine light on and the "air-ride" not working. WORST ride ever.Jennifer G.
The guy that helped wasn't friendly on the two occasions he assisted me.chase P.
Customer did not leave a comment.Shelley R.
The back of the truck hadn't been swept out.Brady E.
Customer did not leave a comment.James V.
Customer did not leave a comment.SHELLEY S.
The truck was dirty, complete with dead insects in the cab. I tried to call the location multiple times to ask a question and got no response, even when I left messages with a human. When I picked up the truck, I was treated as an inconvenience rather than a customer, This is the worst U-Haul location I've ever dealt with.Michel C.
Great experience, no issue.Daryl S.
Picked up on a Saturday so had to use the 24/7 online check in. Then found out that the wrong mileage was recorded by the worker who checked it before hand. Made The Whole process annoying and stressful since I wasn't able to record the right number myself.Georgia K.
Have more blankets availablePhilip A.
Customer did not leave a comment.Thomas F.
Just had a hard time with the lock boxShelley R.
Customer did not leave a comment.Jennifer C.
It was a Sunday evening when I returned the equipment, and was able to send an email to the representative in the local area. Thank you for the auto transport trailer.Scott S.
Customer did not leave a comment.Darcy L.
Customer did not leave a comment.John M.
Customer did not leave a comment.Charles L.
When try to log in U-Haul sends confirmation number you enter it and then sends it it says the session is closed.Nancy K.
Well ever place I have rented a truck they were clean in the cab as well as the cargo areaDENNIS G.
Customer did not leave a comment.michelle C.
Customer did not leave a comment.MARK V.
Customer did not leave a comment.Alexia F.
Always good service and they have the equipmentJohn C.
There was no window washer fluid and wipers were pretty warm.William J.
Make sure you ask where you will be picking up from. They will not tell you, you will get an email that has the pick up location and it may not be where you requested from.Dorian C.
Service is always super at this Marshall locatoinCecil N.
Have more equipment available, this pick up location was an hour out of our way.Mark B.
Customer did not leave a comment.William D.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Lydia C.
I appreciated your kindness and understandingKathleen E.
Customer did not leave a comment.Jana V.
Customer did not leave a comment.Kevin R.
Quick and great serviceMark D.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Dave E.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Teresa D.
Customer did not leave a comment.Anne I.
Great experience and friendly and easy process.Tanya K.
Customer did not leave a comment.John R.
This was perfectJustin T.
Issue was with corporate- reservation made online- wasn't showing up at prairie pride. Phone line was down, thank goodness the guy at prairie pride had a gals number at U-Haul who told us the system glitched and that's why he couldn't see my reservationâ€¦Cassandra W.
Just a thank you! Service was great. Friendly, explained everything. The truck was clean and ready to go at the scheduled time.NINA W.
Customer did not leave a comment.James W.
Customer did not leave a comment.Corey B.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Corey B.
Customer did not leave a comment.Kenneth E.
Customer did not leave a comment.John F.
I picked the 15' truck to move out of state, paid for it in FULL ONE MONTH before the date needed to insure there would be no problem. The day before pick up I received an email that that particular size truck was unavailable!! They only had a 10' truck for my move. So....I had to leave some of my furniture behind because it would not fit into the SMALLER truck. Tell me what part of RESERVATION doesn't mean that that truck was reserved and should not have been re rented out!! I am very dissatisfied with the Marshall, MN location and would likely never recommend UHaul or use them again.REID K.
My only issue is that I selected mobile pick-up with my smartphone. I choose mobile because I was unsure of my schedule when making the reservation. My reservation was for 7am but on the day of I arrived a couple hours later. I spent close to an hour trying to get things to work. Went home and tried on my laptop. Went back and tried again. I finally called the 1-800# and they said they needed to reactivate because I was late. Worked perfectly once they did reactivate. Understand there is probably a need for this step but it should be made clear in the process that people need to call if arriving late. It was all very confusing and I am pretty tech savvy.Tom B.
Next time I order pads would expect to get all the pads I paid for. Only got two panda! And didn't have to call Uhual to discuss as had things to move!!Shane H.
The uhaul location in Slayton where I live did not have the van I reserved so I had to drive 35 miles to Marshall to pickup the vehicle. Which cost me extra. Otherwise everything went well. Fan belt started to squeak at the end of my trip. I told the person about when I dropped off the vehicle.Mike L.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Hunter M.
There was not anyone there to assist in any capacity so the service department said to just complete online and go park trailer... that was it. Also! It was a difficult transition on drop off end as uhaul did not have any resources for labor help.YVETTE B.
The a/c was not working correctly so I was without a/c for 1600 miles, I sent an email to customer service asking for some type of credit on my bill. I told the person that checked the truck in and she said I had to contact Uhaul corporate. Hopefully I get some help with thisTim S.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Jerald T.
Customer did not leave a comment.Dean W.
Customer did not leave a comment.Rick P.
Customer did not leave a comment.Heath R.
Customer did not leave a comment.ELDON K.
Need to correctly charge the customerChristy R.
Customer did not leave a comment.Samantha R.
I don't mean to diminish the location....just a bit different because it was like 3 business' in one. Signage on where to enter wasn't clear. The gentleman who helped me was great. Transaction was quick. The guy that helped hook it was great too. So the experience was excellent....location was just average.Brent S.
Customer did not leave a comment.Glenn B.
Excellent customer servicemaria H.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Ian S.
Very friendly customer service. Good equipment.Justin G.
Customer did not leave a comment.larry T.
The truck was filthy. Windshield covered in snow and ice. Hard to find the UHaul desk in the facility (signange).David L.
It was easy to rent and I was upgraded at no extra charge. Attempted to do on- line but that did not work. Customer service was great!Jane R.
The problem was NOBODY AT ALL in the entire establishment was obeying the state mandated COVID mask requirement. They had a sign posted stating that it is required, but none of the employees even had a mask visibly on their person. They were not even pretending! They were putting my health and possibly my life at risk in order to have a political hissy fit.marjorie D.
Customer did not leave a comment.PERRY N.
Just make sure the adapter for the trailer brakes is in place as the trailer was hooked up and ready to go but missing the adapter. Road side service had to come 100 miles to hook adapter up to.Ross S.
Make sure you check the fuel levels when dispatching a vehicle. My dispatch stated I had 3/4 of a tank but I only had 1/2 a tank of gas. I took photos of when I picked up the vehicle and dropped it off. Since the systems were completely down when I picked it up I could not correct anything. After I dropped off the uhaul and got my receipt in an email several days later, again because the systems were still down, I sent an email to show the photos of the gas levels and I never received a response. Instead I got charged for 10 gallons of gas that were never in the tank when I picked it up.Andrew F.
Customer did not leave a comment.Nathan F.
Customer did not leave a comment.Saeid F.
The rental truck was clean and ready to go. We had ordered furniture dollies and there were none available. We had to find our own. The service otherwise was very good at this location. The drop off site at Western Ave in Sioux Falls SD would not take the truck. We had to bring it to another location.Philip B.