Customer Reviews for Pratt Truck & Trailer Service
(U-Haul Neighborhood Dealer)

124 reviews

6528 US 127 S   Liberty, KY 42539

(606) 448-6075

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 448-6075

6528 US 127 S
Liberty, KY 42539

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They did really well

Sherwin K. 
Rating:
5.0

It seems getting the truck you want is a bit difficult at this time, but other than that, it was an efficient and solid rental experience.

fred S. 
Rating:
5.0

No improvement needed. Prompt courteous service, knowledgeable and friendly.

DORIS W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Friendly people at Pratt's. Uhaul was clean, perfect and they offered packaging and help . Which no other location has offered me on the spot. Very satisfied

Laura R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
4.0

Site was already closed even though it listed a later closing time. We dropped the trailer off anyway.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
3.0

make sure truck is maintained better

Fredrick D. 
Rating:
5.0

Nothing, everything went great

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Dixie M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL R. 
Rating:
1.0

Charged a 10.00 cleaning fee which was bs.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

GLINDEN A. 
Rating:
5.0

Customer did not leave a comment.

MEGAN M. 
Rating:
5.0

The people was really friendly I really recommend them

Destiny P. 
Rating:
5.0

Customer did not leave a comment.

TERESA A. 
Rating:
5.0

Very friendly people. Excellent service

GAYLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Have smoother entrance and exit at the site.

Kimberly M. 
Rating:
4.0

Mr. Pratt was very nice. I'd definitely do business with him.

Eric B. 
Rating:
5.0

Nothing, overall I am very happy with how I was treated

Donna C. 
Rating:
5.0

Experience was simple and easy. Would highly recommend Pratt's U-haul to anyone. Great customer service.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

I love UHaul I've used UHaul many times and I've never been let down. When I picked the truck up the gentleman who arranged the rental could not have been more helpful ! Very nice, professional and kind. I'll use UHaul again if needed best truck rental company in America by far ! Ten Stars !!!

Della D. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP J. 
Rating:
5.0

Very nice people to work with.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP J. 
Rating:
5.0

Customer did not leave a comment.

RENEE R. 
Rating:
5.0

Smooth transaction with Pratts. Needed an extra day,was handled promptly over the phone. Equipment was top notch! Thanks for making this move less stressful.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP J. 
Rating:
3.0

Customer did not leave a comment.

BRANDIE P. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Found the truck and equipment clean and well maintained, was very satisfied with everything.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Jeff Q. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

Gayleen M. 
Rating:
4.0

People there are great. The only issue I had was when I got there they didnt have appliance dolly that I reserved. That's the second time I've reserved an appliance dolly with uhaul and didnt get one. Made the move harder than it had to be. Other than that good deal.

David H. 
Rating:
5.0

The price! I don't understand the pricing. If you put the gas back in the truck, why are you charged mileage? It went from $39.95 to $170.22. We did rent a dolly also, but that is only $7.00 extra dollars. I just understand. Thank you Pratt's Truck & Trailer for the excellent service.

JEFF R. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Great service

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

JANET W. 
Rating:
5.0

Everything was fine. Everyone was so helpful, very friendly. It was a very pleasant experience.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Nice Friendly place to rent uhaul. Helpful and knowledgeable

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

JEAN W. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Very friendly and accommodating, plenty of room for parking

Rodney K. 
Rating:
5.0

Everything was great......from the initial phone call to rent the truck to returning the truck. You could not ask for nicer folks to deal with, they were all very helpful and pleasant. I have rented many trucks and cars in the past and have never been treated as though my business was actually appreciated until this rental......great job guys!!!! Hopefully I won't need a truck in the future, but if I do, you will be my only call.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
2.0

This place was disgusting and dirty, you had to look all over for the drop box and there wasn't good parking to return the vehicle.

Vernard J. 
Rating:
5.0

NOTHING excellent people!

larry F. 
Rating:
4.0

More cake.cake is good

Tony P. 
Rating:
5.0

V

linda l M. 
Rating:
5.0

Very helpful in every way.

JULIE C. 
Rating:
5.0

Great people to work with when needing a u haul!

JILL M. 
Rating:
2.0

I have some complaints about this company that you should probably be aware of went renting. First, I placed a rental for a 15 foot truck and was told I would be able to pick it up 10 min from my home then 1 day before pick up I received a call saying that I would have to actually pick my truck up almost 2 hours out of my way back and forth. I called in advance and asked pricing and was told I would be charged 150$ for 2 days and if I payed cash it was an extra 100$ deposit but card option did not need a deposit. With that being said, I paid card and made sure I had the EXACT fund in my bank. When I picked up the truck, I was charged 40$ extra which overdrafted my bank account. It's been incredible hard to get ahold of anyone in regards to being reimbursed for the false information I was provided and my now over charge.

Brianna F. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

Judy K. 
Rating:
5.0

Customer did not leave a comment.

oscar M. 
Rating:
4.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMAN B. 
Rating:
4.0

The network or application was acting improperly which caused a delay.

William T. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Merlyn G. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

First time I rented a ramp trailer. Very good piece of equipment.

KENNY P. 
Rating:
3.0

Customer did not leave a comment.

Janine C. 
Rating:
4.0

Customer did not leave a comment.

DENISE G. 
Rating:
4.0

The truck was returned late. However, the worker did add safemove when I asked him to remove it because I did not want it. I did not notice till I left. I did not get the truck will around 10:45pm when I already had uhaul move my pick up location and did not contact me.

Allison C. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

JOEY C. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

Mr. Pratt was extremely nice and helpful.

Cristi H. 
Rating:
5.0

Customer did not leave a comment.

JILL M. 
Rating:
5.0

Everyone was kind & helpful from the pick up to the drop off!

Trica G. 
Rating:
5.0

Nothing Great experience. Very friendly and helpful.

charlene B. 
Rating:
5.0

I had yet another great experience renting from this location. Some may think the place looks a little rough around the edges but I assure you that the owner and his son and others I met that work there, are not! Very nice, professional, and always willing to help in any way they can. I've used many of these rental places in the past both around the area here and in other states and this one is by far the best. I use them exclusively now. They always have my back and they'll have yours too! Highly recommend!

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
4.0

very friendly service and took care of our 'uhaul" needs.

MALONE C. 
Rating:
5.0

Customer did not leave a comment.

SONJA P. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Awesome location. No more driving a long time to drop off equipment or pick up equipment. Staff is very friendly and helpful.

WARREN Y. 
Rating:
5.0

The father and son duo are amazing!! They helped make sure I got the best deal, great equipment and was ready and waiting for me to pick up. I would recommend the Liberty location to ANYONE! ????

Mary L. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

No Improvements. Kenny was personal, helpful and so pleasant to work with on my returns. Just a great person to work with. When I need a local rental I will do my future business with Kenny at Pratt service.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

DARIN P. 
Rating:
3.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Robert D L. 
Rating:
4.0

Customer did not leave a comment.

dave H. 
Rating:
5.0

Excellent service couldn't get any better

Melinda S. 
Rating:
5.0

Excellent and professional, appreciate their help each time we have used them. Greg & Denise Martin

GREG M. 
Rating:
5.0

Customer did not leave a comment.

joann L. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

WENDY R. 
Rating:
5.0

Customer did not leave a comment.

Marion C. 
No reviews have been submitted for this location.

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