Customer Reviews for Pratt Truck & Trailer Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pratt Truck & Trailer Service

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CHRISTOPHER B.
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Della D.
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I love UHaul I've used UHaul many times and I've never been let down. When I picked the truck up the gentleman who arranged the rental could not have been more helpful ! Very nice, professional and kind. I'll use UHaul again if needed best truck rental company in America by far ! Ten Stars !!!

PHILLIP J.
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MARY F.
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Very nice people to work with.

PHILLIP J.
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RENEE R.
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STEVE S.
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Smooth transaction with Pratts. Needed an extra day,was handled promptly over the phone. Equipment was top notch! Thanks for making this move less stressful.

PHILLIP J.
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BRANDIE P.
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Clifford C.
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Walter W.
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Patrick G.
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Derek M.
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Found the truck and equipment clean and well maintained, was very satisfied with everything.

Jeff Q.
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DALE P.
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Gayleen M.
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David H.
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People there are great. The only issue I had was when I got there they didnt have appliance dolly that I reserved. That's the second time I've reserved an appliance dolly with uhaul and didnt get one. Made the move harder than it had to be. Other than that good deal.

JEFF R.
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The price! I don't understand the pricing. If you put the gas back in the truck, why are you charged mileage? It went from $39.95 to $170.22. We did rent a dolly also, but that is only $7.00 extra dollars. I just understand. Thank you Pratt's Truck & Trailer for the excellent service.

Debra S.
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Thomas H.
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Great service

JANET W.
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TIMOTHY T.
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Everything was fine. Everyone was so helpful, very friendly. It was a very pleasant experience.

JAMES F.
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BRANDON D.
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Nice Friendly place to rent uhaul. Helpful and knowledgeable

JEAN W.
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Thomas H.
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Rodney K.
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Very friendly and accommodating, plenty of room for parking

Susan A.
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Everything was great......from the initial phone call to rent the truck to returning the truck. You could not ask for nicer folks to deal with, they were all very helpful and pleasant. I have rented many trucks and cars in the past and have never been treated as though my business was actually appreciated until this rental......great job guys!!!! Hopefully I won't need a truck in the future, but if I do, you will be my only call.

Thomas W.
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Vernard J.
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This place was disgusting and dirty, you had to look all over for the drop box and there wasn't good parking to return the vehicle.

larry F.
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NOTHING excellent people!

Tony P.
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More cake.cake is good

linda l M.
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V

JULIE C.
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Very helpful in every way.

JILL M.
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Great people to work with when needing a u haul!

Brianna F.
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I have some complaints about this company that you should probably be aware of went renting. First, I placed a rental for a 15 foot truck and was told I would be able to pick it up 10 min from my home then 1 day before pick up I received a call saying that I would have to actually pick my truck up almost 2 hours out of my way back and forth. I called in advance and asked pricing and was told I would be charged 150$ for 2 days and if I payed cash it was an extra 100$ deposit but card option did not need a deposit. With that being said, I paid card and made sure I had the EXACT fund in my bank. When I picked up the truck, I was charged 40$ extra which overdrafted my bank account. It's been incredible hard to get ahold of anyone in regards to being reimbursed for the false information I was provided and my now over charge.

DALE P.
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Judy K.
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oscar M.
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Deborah C.
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BENJAMAN B.
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William T.
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The network or application was acting improperly which caused a delay.

John H.
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Merlyn G.
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Thomas H.
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KENNY P.
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First time I rented a ramp trailer. Very good piece of equipment.

Janine C.
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DENISE G.
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Allison C.
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The truck was returned late. However, the worker did add safemove when I asked him to remove it because I did not want it. I did not notice till I left. I did not get the truck will around 10:45pm when I already had uhaul move my pick up location and did not contact me.

Ronald D.
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JOEY C.
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anthony G.
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Cristi H.
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Mr. Pratt was extremely nice and helpful.

JILL M.
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Trica G.
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Everyone was kind & helpful from the pick up to the drop off!

charlene B.
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Nothing Great experience. Very friendly and helpful.

Chad G.
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I had yet another great experience renting from this location. Some may think the place looks a little rough around the edges but I assure you that the owner and his son and others I met that work there, are not! Very nice, professional, and always willing to help in any way they can. I've used many of these rental places in the past both around the area here and in other states and this one is by far the best. I use them exclusively now. They always have my back and they'll have yours too! Highly recommend!

Allen C.
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MALONE C.
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very friendly service and took care of our 'uhaul" needs.

SONJA P.
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PAMELA S.
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WARREN Y.
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Awesome location. No more driving a long time to drop off equipment or pick up equipment. Staff is very friendly and helpful.

Mary L.
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The father and son duo are amazing!! They helped make sure I got the best deal, great equipment and was ready and waiting for me to pick up. I would recommend the Liberty location to ANYONE! ????

David J.
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CURTIS H.
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CURTIS H.
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No Improvements. Kenny was personal, helpful and so pleasant to work with on my returns. Just a great person to work with. When I need a local rental I will do my future business with Kenny at Pratt service.

DARIN P.
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Timothy R.
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Robert D L.
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dave H.
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Melinda S.
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Excellent service couldn't get any better

GREG M.
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Excellent and professional, appreciate their help each time we have used them. Greg & Denise Martin

joann L.
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Wendy R.
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WENDY R.
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Marion C.
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JILL M.
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Always has my rental ready! Knows me by name and always makes me feel welcome. Great place to rent U-Haul from!

Jeffrey W.
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lisa T.
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John S.
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Shaun S.
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Sales person needs more knowledge on procedures

JILL M.
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Oil the locking mechanism for us older women! And put a handle to pull the door down all the way! I had to step on the strap and push it closed with my foot.

Chad G.
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Easy to get to location. Good people to work with.

Angela R.
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Service was perfect no changes are needed, will love to do business with you all again, thanks

David J.
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Russell O.
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Great people to do business with you just need more people like the Pratt's to help your business outt

teresa A.
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Paige C.
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Great customer service! Met my every need. Would recommend to anyone.

EDWIN E.
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Darin P.
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Chad G.
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Just like my last visit to this location everything went well and the people there are great!

David W.
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Customer did not leave a comment.

Chad G.
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Super great service. Nice people to work with. Super helpful and insightful. Very knowledgeable about driving routes and what to look out for in various towns and cities. Very pleased with the overall experience! Will be sure to always use this location.

Doug R.
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Donald C.
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Everyone nice, will definitely go back to them if need a truck. Really good people.

John F.
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Tristan E.
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Thanks Darren for your excellent service!

Darin P.
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Not just a dealer, we rent them too when we need a deal on moving stuff from place to place! Great selection and service!

Gail S.
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Pat E.
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Very friendly and helpful.

No reviews have been submitted for this location.

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