Customer Reviews for Precision Auto Clean

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Precision Auto Clean

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Robert P. on

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Annette C. on

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Zach S. on

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Matthew A. on

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Be sure the truck is clean inside.

JUSTIN LEE H. on

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Excellent experience, staff was great to work with and got me going quickly!!!

Diane W. on

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Staff was quick and efficient! Quickly checked in rental and printed receipt and had me on my way.

Fateemah H. on

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SAVANNA C. on

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Jennie H. on

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Danny T. on

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Humberto S. on

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Annette D. on

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KENNY B. on

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Just thought that $141.00 for a 5by8ft trailor going oneway seemed awfully expensive.

Shequita R. on

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THX TO THE FRONT OFFICE esp the guy who checked me out he was so pleasant. I told him I was still on the clock and had to go back to work I cant recall his name maybe Bobby but kudos to you as he got me in and out quickly

Robert P. on

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Guru M. on

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Alan P. on

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Jon A. on

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Judy R. on

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I called last week and spoke to Joe. Explained that I needed to pick up at his location on Monday of this week. He told me that he would follow up with me on Friday and make sure that he had my truck at his location for Monday morning. Everything worked out perfectly. Great Service!!

Candace H. on

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AUSTIN E. on

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Truck was good and powerful--it took me $57 in gas to go from I-10 East in Houston to University Pkwy in Nacogdoches. Truck was clean and comfortable, staff was very courteous and helpful and generous with miles-allowance. So the only area for improvement is in tow-dolly maintenance on the tie-down strap ratchets. Yes, I' recommend both U-Haul locations. HOWEVER . . . the location on Red Bluff Road in Houston (Pasadena?) rented me a truck and tow-dolly but had NEITHER of them on the lot! El Stupid-O to the Max--how is that even POSSIBLE!? Also, the Iron Guard (La Porte) location was most helpful, but did not have both the truck and tow dolly. I'd recommend it also.

Scott C. on

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Heather B. on

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The equipment was as expected. Tires were in good working order. The trailer functioned as needed. The business we rented from was not customer service oriented. A younger gentlemen answered my questions the day before pick up, just fine. But when I came as scheduled to pick up the trailer, there was a somewhat older gentleman, who helped me and was a bit strange. He did not greet me or hardly look me in the eye. I said I was there to pick up and he looked at his computer then left the building without saying a word. I followed him thinking I was supposed to. Then suddenly my name is being paged to return to the desk. He, from a distance is pointing at me to go back inside. ( they did not have the trailer ready so he had to have some help getting it out from behind some others). Once inside the younger gentleman had me sign the usual papers and told me I needed to return the scheduled return day by 4:05 to avoid being charged an extra day. We took video of the trailer as we did not purchase extra ins and they did not come out with us to take pics as the Uhaul check in process requested. Upon return , the same young man got heated with my husband about his dispute of charging an extra day. We hurried to return the trailer by 3:00 , an hour earlier than the deadline. But he insisted he told us it had to be returned by noon. He got very awnry until my husband responded he would make some calls to the right people. Then the guy offered a refund of the extra charged day and said he thinks he must have mixed us up with another customer. It was weird and frustrating. After reading similar reviews, I see now it’s a pattern. So I will not rent uhauls from them anymore or use their other services. I don’t think they like people anyway.

Mary D. on

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Great customer service experience! Alex was both friendly and courteous. Great customer service skills.

Matthew T. on

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Jessica M. on

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audry b. on

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Noella C. on

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Billed for extra day and triple supplies. Told rudely to call another number to get it resolved.

michael c. on

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this is a college town and there were only a few trailers available - we will need more trailers when semester ends

Bill N. on

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truck a little old needs king pins

jon p. on

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Just keep up good work.

SHEENQUIA B. on

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Better customer service. The owner was very rude and kicked me out for asking questions. I mean I've always been taught if you don't ask you won't know. This man got so offensive and aggressive for no reason.

jonathan C. on

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Easy,Quick,Professional,and Nice!! Thank You

Juan H. on

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Robert F. on

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Deanna S. on

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Luke H. on

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Hernan A. on

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Michael S. on

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My issue is not with the location but Uhaul. My reservation was not kept therefore I was told multiple times there were no trucks available despite having reserved it over a month before. When I was able to pick up the truck it was 2hrs after I had requested and then there were no blankets available at this location only at another. When I went to the other location they did not have blankets either. I will NEVER use Uhaul again as I have come to understand that your reservations are simply taken without consideration of availability.

herman l. on

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It took awhile to get checked out but over all it was fine.

Richard Z. on

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Johnny C. on

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John C. on

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angela c. on

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David W. on

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Truck had been turned in overnight and was rented to me at day break. Muddy on outside on not been swept inside. Definitely needed new windshield wipers. Also the vehicle pulled to the right but that would not have been easy for the facility to know unless told by previous lessee.

Joe N. D. on

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Tom H. on

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We dropped off after hours. The location was easy to find and the parking was well lit and easy to access.

Philda A. on

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Absolutely, the worst experience. I would never recommend the location I was referred too, on University drive. The origional dealer that I phoned into " Central Heights" was awesome but did not have the truck I needed so, by u haul I was sent to the other one and had to get a smaller truck that had transmission issues. The apparent boss there is the rudest. He was even talking to his help like a dog and absolutely would not help in anyway. We had never rented uhaul before and if his business was the last on earth, I would never go there. He has multiple business's at his location and because of his attitude I will not give him any of my future business. He gives uhaul a bad name.

Stephen T. on

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GREGORY P. on

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These guys double check the cleanliness, they pull the truck form the row to the front door. There prepared and efficient with rental and return!

GREGORY P. on

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Very courteous office staff

Monica E. on

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GREGORY P. on

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GREGORY P. on

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Truck interior, exterior, cargo area were all spotless ! Courteous people to do business with .

Wes M. on

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I had to sweep out the previous users dirt from their move.

GREGORY P. on

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Most efficient at pickup and return.

Francisco M. on

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Your service always is excellent, thank you.

Shirley J. on

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LIZ M. on

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Johnny J. on

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The drop off location was not open

Kim W. on

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Gerald S. on

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I have used this business several times and they always make me glad I did!

randall c. on

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The exterior of the trailer was filthy. Apparently had been driven through a lot of mud. The interior was fine.

Andy S. on

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Nothing yall were great, thank yall very much!

GARY W. on

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They go over and beyond on customer service

michael l. on

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Stacy J. on

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Edward M. on

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The personnel were friendly, helpful and professional. They went above and beyond to serve us. We will definitely return to this location. THANKS!

Jeffrey M. on

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Darren L. on

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I did an after-hours drop off here. But based on my email receipt, check in was correct and promptly completed the next morning.

Cris P. on

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We opted for 24 hour drop off and wasn't sure where to leave the trailer or if it would be safe to leave. Comforted there were security cameras. However, no outside lighting which made it a little un-nerving for mom/daughter drop off. We had issues with getting trailer off hitch and Nacogdoches Police we fantastic in helping us out!

therecia b. on

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Just keep doing a good job!

Gina M. on

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Very helpful and friendly.

kely w. on

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Service was very shoddy. After the Hispanic gentlemen hooked the trailer up they did not bother worrying about lights not working. Trailer was all over the road jumping and bumping. Will never use this dealer again.

Yeshibell C. on

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Gary S. on

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Curt M. on

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Kenneth C. on

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To start, this is not the location that I agreed to drop off the truck. It was expected back by 9am. Had I dropped it off at the other location, it would have been on time. It was due with 3/4 tank of fuel; it was returned with a few gallons under 3/4 tank and I was charged $29. That is an outrage. This is the third U-Hual I have rented in the past week, the other two were returned with more fuel than expected - one with almost a half tank more than I received it with - but no refund for fuel was mentioned. Not to mention, that particular truck came with a broken air conditioner in 105 degree heat (5 hour drive) and after paying for four dozen blankets only receiving two dozen. Right now, I cannot recommend U-Haul to anyone nor will I EVER use U-Haul again for anythning. You have a chance to make this right...will you?

garrick w. on

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The man behind the desk was extremely rude. When we picked up the uhaul there was trash on the inside and in the box. When I returned the uhaul I had used 20.5 miles. Put in 3 gallons of gas before returning the uhaul and he charged me another $14 for gas. He said it was on 15/16 when I picked it up and only just above 3/4 of a tank when I dropped it off. If you do the math I dont think that I used much more than 3 gallons for 20 miles. I will NOT EVER rent from this place again if I ever rent uhual again period.

Rhonda H. on

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I didn't get greeted when I walked in the door, the manager was on the phone and he didn't say anything to me. Like "Hi I will be with you in a few minutes ". He was just very mean! I will never go in his business again!!!

David B. on

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The online reservation system didn't work. Had to get the guys in the store to complete reservation and pick up.

Christopher M. on

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Paul W. on

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charles m. on

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William H. on

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I needed to change my payment method within two hours of making the payment that was not yet processed. Both this location and the Uhaul transport staff told me it was impossible. I don't believe that. The truck we rented was a death trap. I followed correct loading procedures as I've done this before. Additionally, it did all of the following when I emptied it for return. It has nearly 170,000 miles on it and is sorely in need of an alignment. Additionally, the sway bar and/or suspension is VERY bad. It was like driving on four marshmallows. I nearly lost control and went off the road five times due to the extreme sway. I dropped off the auto tow trailer and my truck in Odessa hoping that would help. It did not. I was never able to drive more than 55mph due to not being able to control the truck. I sincerely hope that this particular truck is removed from service.

Norman G. on

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Morgan B. on

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Greg B. on

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John C. on

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Danielle M. on

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Very friendly!!!

Mary N. on

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Quick to attend and very polite. Thank you

Charles W. on

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Extremely satisfied and no recommendations to make

Andrea C. on

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I've used them for a pick up and drop off. Easy and quick on both occasions. Best location to campus. The owner is always available by phone, honest, fast and super helpful! Cannot go wrong here!

mike s. on

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Muriel T. on

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Everything went smooth. No hassles whatsoever. Friendly and courteous service. Very pleased!

phillip m. on

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The man that waited on me was swamped with other things, phone other employees. But was very nice and very helpful.

Mark K. on

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Mike H. on

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Kay C. on

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stephen w. on

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