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JEFFREY R
Customer Reviews for Precision Auto Clean
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no idea. I didn't feel that the managers were anything but top notch and very hands on in helping me. Ryan and Matt are nuggets of gold.
BRENDA MMy mother left her keys in the vehicle, and they helped her retrieve them with no issue at all.
JACK CI really can't answer that. I had a terric experience with the people running the show. They were courteous, quick and answered all of my questions. I will be using them again in the near future.
BRENDA MVery good
JUNIOR MThe tires were bad,, the man couldn’t care less.
TERRI SThe representative at the pick up location in Nacadoches was wonderful. Absolutely excellent customer service. I highly recommend this location
Kimberly VPleased with service
MARY LVery nice and very easy to unload. The drop off to the business nearby is a little daunting behind the trailer drop off but otherwise very good!
CARSON LI went to this location because the last time I used it the workers where extremely nice and friendly absolutely love the first experience, however this guy that I dealt with this time was super cold . Almost as if he was annoyed by my presence which I didn’t understand being that I was putting money in his pocket absolutely no customer skills . I was literally scared to call him and request another day because of his energy. Dude could definitely work on his customer service skills for sure .
SHEENA PAll aspects of the rental process were excellent. No improvements required.
DAVID AVery good service 😃
TIMOTHY HGreat staff
CRYSTAL WThe man was very helpful. He also explained things very well! I’m so thankful for that time and effort!
Margaret tThe location was closed. I came.after hours. The app to turn in the UHaul stopped on me after I had taken most of the required photos and didn't save them.
PAUL DHave facility open 7 days a week so that customers would not incur an extra day of cost for not being able to return trailers on Sunday.
KEVIN SThe truck had a lot of miles on it but I had no issues. Everything went smoothly.
GREGORY SJust dropped off. Nothing to complaint about. The process was quick and smooth.
SARAH CThanks you help I got everything in one trip and the price was fair
MARLYN GThey were helpful in changing my drop location from my initial reservation.
ALBERT PAbsolutely Nothing! These people are amazing! I have been there three times to rent the Uhaul and will go through them every time. The men are respectful and connected the Uhaul themselves. When I returned (a day late), he came outside before I even got out of my truck and he parked and disconnected the Uhaul for me. I even had to change my payment method at last minute notice and without exchanging any words, he did it instantly. I paid in cash and the original amount that was put on hold instantly went back on my card. I will be using them every time I need to haul something.
EARL GUhaul is the best
Lucinda CThe staff at Precision auto was first class the truck was clean and ready to roll! Probably the best U-Haul dealer I’ve ever used.
DAVID KWas not able to use my Uhaul and missed my move. Very frustrating and I want my money back.
Richard PThe personnel receiving our dropoff car trailer were courteous and very helpful. The dropoff was very efficient and only took a few minutes.
Hugh TBryan was great!
JERRY WEverything was good in every way.
SHELIA RThe trailer was not clean. There was a lot of dirt and debris that had been left in it from the previous user.
JAMES HThey were great.
LESLIE BNo suggestions
Suzanne AProfessional and great customer service!
BYRION NYou can call me and fix the problem. I've been using U-Haul for 30 years. This was the worst experience ever.
Mark TKeep doing what your doing
Cheyann NGreat customer service.
Timothy CAll I can say is they had great service and I would recommend them to anyone.
Tommy CEvery interaction I had with the u-haul people during my trip was professional and overall amazing.
Aldo OThis is an auto repair shop. It’s dark inside and has decades of wear and tear. Guy was nice and location convenient
Kirk JMatt & Martin went ABOVE & BEYOND their Customer Service in the face of a power outage in aftermath of Hurricane Beryl to keep customers, like me, & their rentals going! I had a travel schedule which they helped me get on the road to met! Thank you Gentlemen!!!!
MARY JGet the ac working correctly.
jack sNice customer service and made sure I know all the stuff I need to know
Maranda WComplaint Regarding U-Haul Reservation and Additional Charges Dear U-Haul Customer Service, I am writing to express my disappointment with the service I received during my recent truck rental experience. When I arrived to pick up my reserved truck and appliance dolly, I was informed that there was no dolly available at the location. I was directed to another location to obtain the dolly, which required additional driving and use of fuel. This inconvenience occurred despite making the reservation more than a week in advance. Upon returning the truck, I was charged for being two gallons short on fuel. This charge did not take into account the extra fuel I had to use due to the need to drive to a different location to pick up the dolly. Given these issues, I find it hard to recommend U-Haul to others. The experience has been frustrating and felt unfair. I hope that U-Haul will consider improving its reservation system and customer service to avoid similar issues in the future.
Michael WIssues connecting to site to return the truck. It would not let me take the pictures to verify the trucks condition until I shared my location. Shared my location several times but it kept saying I was at the wrong place. Eventually had to download UHaul app to share my my location and upload the pictures they asked for.
Lakendra TKEEP UP THE GOOD WORK
david lNo one was at the checkout counter at the pick up location.
Carol RI dropped it off after hours. That went smoothly.
Cindi WWe booked a local pickup & drop off because the recent price hikes were ridiculous. What cost me less than $200 we’re now almost $500. Renting a stack of a dozen blankets was more than doubled to $50. I’ve been a frequent customer of UHaul in the past 2 years. But if these prices continue I’m ganna have to start shopping around.
Charles TNo improvement necessary! Professional, personal and courteous service!
Jesus Unothing
barbara z