Why was the pickup/check in process so difficult?
Evan E
Customer Reviews for Precision Contents Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We picked up the U-Haul through the app. The most difficult part was scanning the license. It took at least 15 times before each side would scan. Besides that, it was an easy process.
Selina AThis was a key drop and no personnel were on site.
christina cTony was great to work with. Made the process super easy!
Jordan HWe reserved furniture pads and were told they would be in the truck. They were not. I was charges $10 for these pads and would appreciate a refund. When I dropped the truck off in Lincoln, NE I was told they would not be able to help me. ??
Daniel KImprove your technology app since it took over an hour to complete the U- Haul order. The app constantly failed and Kevin the CSR had to start the process over and over again and when the information was loading it was not instantaneously.
Diana V