Customer Reviews for Precision Services Contractor
(U-Haul Neighborhood Dealer)

296 reviews

2545 S Alston Ave   Durham, NC 27713

(919) 680-0721

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 680-0721

2545 S Alston Ave
Durham, NC 27713

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7 am - 6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Curlin P. 
Rating:
5.0

they helpful and answered any questions I had

levi H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Friendly and knowledgeable staff. Thanks!

DANIEL C. 
Rating:
1.0

Customer did not leave a comment.

Yazmin G. 
Rating:
5.0

No improvements, everything went exceptionally well.

William W. 
Rating:
3.0

Personnel were very helpful and friendly. Truck was poor. Driver side mirror was busted. Right side of truck has vibration over 60 mph. Engine knock just going up hills on interstate. Not at all what I expect from U-Houl.

Benjamin C. 
Rating:
5.0

Very helpful

William B. 
Rating:
5.0

The app was useless. Didn't have this location and I only found it by calling the location that was listed on the app. But once I got in touch with these guys, things were very smooth and they went the extra mile.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

ALVIN W. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
2.0

There was no inspection of the vehicle prior to use to identify any damages. Did not receive email confirming return receipt and final cost.

Lloyd P. 
Rating:
3.0

Customer did not leave a comment.

Jessica C. 
Rating:
2.0

For some reason the U-Haul location did not have any of the items except the truck I had requested, and did not notify me until I arrived to pickup the truck. This forced me to go to another location to get the items I had to have for the move, delaying me and costing me time and money as I had movers waiting on me.

Seth S. 
Rating:
1.0

The place was horribly run down and dark inside. Waited 20 minutes for the guy to play tetris with the trucks so I could get the trailer I ordered. Guy did not wear a mask had to help guy lift trailer because it was stuck in the mud. multiple people just standing around waiting for service as nothing was accessible.

Cody R. 
Rating:
5.0

Floor of the truck was muddy/covered in dirt. Also my appointme4nt was at 2:00 I was not on the road until 2:40.

David S. 
Rating:
5.0

Customer did not leave a comment.

Cristobal M. 
Rating:
2.0

Equipment [trailer] was OK and clerk was a nice enough man. Problem for me was with the condition of business building and parking lot. General appearance of building not good, and bottom of handle on front door was broken off. Parking lot [gravel] had so many puddles that you had to walk through water and mud just to get to the building.

Saxon S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Daeaz H. 
Rating:
5.0

None!

Edward S. 
Rating:
1.0

Parking lot was a mud pool. Guy working there was not wearing a mask and never even pretended he would put one on when I walked inside.

Anouk D. 
Rating:
5.0

The best customer service ever

Khaffak A. 
Rating:
3.0

Give military discounts

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

kimberly S. 
Rating:
5.0

Nothing, they had everything clean and ready. I would definitely use this location again. Thank you again.

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

alfred C. 
Rating:
2.0

Service was questionable at best. The guy working there was rude and impatient. Then he gave me the wrong key and locked the door behind me while he was in the bathroom. Had to wait 5-10 more minutes before i heard him saying FUCK as he came up to the door to deal with me.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Rose G. 
Rating:
2.0

Customer did not leave a comment.

Ramratan V. 
Rating:
5.0

Customer did not leave a comment.

Dorothy-Faye S. 
Rating:
5.0

Customer did not leave a comment.

DeShara E. 
Rating:
5.0

customer service was great. Attendant was very helpful with suggestions and got me on my way fast.

Richard E. 
Rating:
2.0

Service was half decent. Lazy service.

Antonio H. 
Rating:
5.0

Von, on the Alston Avenue is the BEST Professional, very helpful and kind to the customers He is very good with the public GREAT CUSTOMER SERVICE

Sandra B. 
Rating:
5.0

Great to deal with!

Ellenise H. 
Rating:
1.0

Make sure a customer is provided as a courtesy when they do the location a favor by returning equipment to their location as asked instead of making an extra cost and inconvenience for the customer.

Regina T. 
Rating:
3.0

Customer did not leave a comment.

Beverly D. 
Rating:
5.0

I found the customer service to be very good and I have nothing to add as far as improvements. Thanks!

Vanessa P. 
Rating:
4.0

Customer did not leave a comment.

Sikethia C. 
Rating:
5.0

Customer did not leave a comment.

Parrish S. 
Rating:
5.0

Customer did not leave a comment.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

hal B. 
Rating:
3.0

The vehicle was not cleaned out from the previous user. There was a partially eaten Snickers bar in the passenger side door, an empty snickers wrapper also in the passenger door and a blow pop wrapper and stick in the center console. I was unable to report it at the time because I did just get in and start driving without checking the text message that was sent. By the time I clicked on the link the time frame had expired.

Sandra B. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
3.0

Customer did not leave a comment.

Joshua R. 
Rating:
3.0

Customer did not leave a comment.

Dylan D. 
Rating:
5.0

Customer did not leave a comment.

Debrea W. 
Rating:
5.0

It was all very simple.

Bernard I. 
Rating:
5.0

I could not have had a better experience! Attendant was helpful, friendly and we got in and on our way in minutes! I will always use u-haul for my transportation needs. Thanks.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Gbiamango Y. 
Rating:
5.0

Customer did not leave a comment.

Larry I. 
Rating:
5.0

I did the after-hours drop-off, so all I can say is that it was easy to find and easy to park in.

Leah M. 
Rating:
4.0

Make sure that all equipment rented is available.

Steven S. 
Rating:
3.0

I called the day before and he said the trailer was onsite. I asked if I could pick it up early he said yes. When I got there it was out on rent. I did take it early but it was too late to drive so I basically lost a day. Other than that, everything was good.

Timothy O. 
Rating:
3.0

It was very smelly like sheep.

Anwar J. 
Rating:
2.0

Owner needs to be more helpful and cov Erditch in yard where trucks get stuck.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Janie P. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

The owner was shifty, extremely shady! Seems like a scam artist. Run to the next nearest location and save yourself the frustration.

Sylvia S. 
Rating:
5.0

Customer did not leave a comment.

Damon B. 
Rating:
1.0

We reserved a 26' truck 12 days in advance only to be given a 15' truck at check-in. We had to take two trips which took much longer than we anticipated. The manager at this location refused to give us the $50 Reservation Fee, saying he wasn't familiar with the policy, even after I showed him the website. He made it seem like he was doing is a favor by giving us a refund for the difference in price between the truck we reserved and the truck we got. Truthfully, it was a terrible experience and I would not recommend this location.

Jackson P. 
Rating:
1.0

Worst rental experience I've ever had

Drew K. 
Rating:
5.0

Customer did not leave a comment.

Oscar W. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Remote location...equipment was clean inside. small trailer.

David F. 
Rating:
3.0

The office had to be tidied up

Robert E. 
Rating:
1.0

The shop opened an hour late. The owner took about 20 min to process the 5 people in front of me who'd been waiting since before 7am. All of us had preregistered online and he didn't or would t work with that function. There was NO process that even resembled what was promised on line. I and others in front of me lost money and time on moving crews waiting on us. Also the scheduled times I put in online were changed to 12am and the. 12pm. I called this location the afternoon before to let them know I actually had entered 8am. The online tool is useless and it doesn't function at least with this provider. Made a tough day even tougher.

Lynne A. 
Rating:
5.0

Communication on price matching.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
2.0

Customer did not leave a comment.

Danielle R. 
Rating:
4.0

Customer did not leave a comment.

Veronica Y. 
Rating:
5.0

I completed checkin online but couldn't upload pics and when I tried contacting customer service by phone for almost 1 hour, the phone kept disconnecting after recording. I lost a whole hour of my 4 hour rental allowance.

Samantha D. 
Rating:
5.0

They were very friendly. Other than maybe having the location paved I can think of no further critiques.

Luminosity Kenne C. 
Rating:
4.0

Great customer service. Attentive and effective.

Akira H. 
Rating:
5.0

Customer did not leave a comment.

Taylor L. 
Rating:
5.0

Customer did not leave a comment.

Udochukwu O. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Camerie B. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Angel B. 
Rating:
4.0

Customer did not leave a comment.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

Spencer C. 
Rating:
3.0

The check in process to pick up my rental was awful. I used the online to reserve a truck and instead of gathering my information to confirm prior to pick up i was only offered the opportunity to guve my information when i was ready to pick up the truck. Which inthen had to wait 45 min until my information was verified. This process should be done before a Confirmation is sent. This process was NOT covid friendly.

Sherene J. 
Rating:
3.0

Customer did not leave a comment.

Peter V. 
Rating:
4.0

Customer did not leave a comment.

Hezekiah B. 
Rating:
5.0

Great customer service and very helpful.

Tanta B. 
Rating:
1.0

I was overcharged on mileage. I took a picture of the miles and had to show the guy to prove I only went 54 miles but was charged for over 300 miles. Than I was told I need to go to call customer service. I was so upset. I feel like the guy should have handled it when he saw my proof. This was my worst U haul experience ever. You guys can kept the money. I never will used your service again. Milton McLaughlin. 919-523-8918

Milton M. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
3.0

Super small for our truck, the workers didn't even know where to put it

Amanda G. 
Rating:
1.0

The owner at this location was ridiculously rude. After I did him a favor by picking up the truck earlier than I had booked, on his request I was shocked he would be so rude. I had forgotten a padlock on the back of my truck after returning it. I called him because I wanted to give him a heads up and the combination so he could remove it. He told me that it was my lock my problem and he wasn't going to do anything with it. I thought that was ridiculous so I asked what if I couldn't come get it, as I'm in the process of moving obviously. He told me he would call the police. So I dropped what I was doing and rushed over there. I arrived 15 minutes after the first call, and when I arrived he told me that he had already cut the lock, and tried to say he was just messing with me. But apparently couldn't be bothered to call me back to let me know there was no reason to come back. So not only did he waste a large amount of my time, but he also destroyed my property with no intent of even giving me a chance to recover it. Horrible person, and I hope someone actually reads this because that guy is a horrible representative for your company.

Kenneth B. 
Rating:
5.0

The gentleman on service was ?? Profesdional and very kind.??

valentine N. 
Rating:
5.0

Von was very nice and helpful.

David W. 
Rating:
1.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Every thing was Great

Robert M. 
Rating:
5.0

Note on the website that this is a pick up from this location and drop back off at this same location. This is how people plan their trips and money. Pick up close and drop off closer to the moving location.

Andrea N. 
Rating:
2.0

Could benefit from more clear and obvious parking for trucks

Dalton C. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Friendly service

PAMELA R. 
No reviews have been submitted for this location.

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