Customer Reviews for Precision Services Contractor
(U-Haul Neighborhood Dealer)

433 reviews

2545 S Alston Ave   Durham, NC 27713

(919) 680-0721

Location Hours

  • Monday - Wednesday:
    10 am - 4 pm
  • Thursday:
    8 am - 12 pm / 1 pm - 5 pm
  • Friday:
    8 am - 4 pm
  • Saturday:
    7 am - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(919) 680-0721

2545 S Alston Ave
Durham, NC 27713

Services at this Location:

Location Hours

  • Monday - Wednesday:
    10 am - 4 pm
  • Thursday:
    8 am - 12 pm / 1 pm - 5 pm
  • Friday:
    8 am - 4 pm
  • Saturday:
    7 am - 4 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Doreen A. 
Rating:
5.0

Customer service was great 👍🏾

Michael H. 
Rating:
1.0

Get new help at this location. The guy that works there is rude and lazy and overall not helpful.

Baileigh Z. 
Rating:
3.0

Owner called told me I owe extra and that the only way to pay was in cash also threatened that he was calling the cops to report the rental stolen. I run a construction company and we have never had issues like this in the past. But this was hands down the sorest rental experience I've ever had.

Keyla M. 
Rating:
5.0

Customer did not leave a comment.

Samir M. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

n/a

Mary P. 
Rating:
5.0

Von was so friendly and kind he made my whole uhaul experience great

DIANA G. 
Rating:
3.0

Customer did not leave a comment.

Charles D. 
Rating:
2.0

They didn't have a utility dolly I reserved. So I had to go to a different place to get a dolly, waiting my time, gas, and mileage.

Weiping F. 
Rating:
1.0

Customer did not leave a comment.

Taniyah M. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Very professional and informative.

Jody B. 
Rating:
5.0

The service was great and professionally handled. I was informed of the service rental agreement that was a big part of me getting from start to finish. Great service which was exceptional. Thanks again

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Qwon C. 
Rating:
5.0

The customer service was great!!

Pattye B. 
Rating:
5.0

Customer did not leave a comment.

Eugenie S. 
Rating:
5.0

Customer did not leave a comment.

Torya S. 
Rating:
4.0

Customer did not leave a comment.

Angelo I. 
Rating:
1.0

Get a new customer service representative because they big dude is rude and thirsty as hell.

LaTisha H. 
Rating:
1.0

The guy Harvey was super rude, truck was dirty, no gas and was over charged! Was promised a credit for not having gas instead was charged more

Taylor G. 
Rating:
5.0

Fast and dependable service

WILLIAM T. 
Rating:
5.0

The place was great but you billing is border line illegal. You took my payment and still are holding 81.00 out of my account. What is that about? I am sure you have a reason but that is just WRONG.

Nelson L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

I think of this location as my neighborhood UHaul And the owner goes above and beyond to assure customer satisfaction. It can be complicated filing proper paperwork and scheduling sometimes. He is there to help and very friendly. A plus. Always my first call. They have earned my loyalty.

Stuart P. 
Rating:
5.0

The fees should have been reduced because mileage was reduced. I was aware tank wasn't full but only one mark moved doesn't cost $30 to fill

remisha J. 
Rating:
5.0

Customer did not leave a comment.

Carla K. 
Rating:
5.0

Customer did not leave a comment.

TAMARA R. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
4.0

Customer did not leave a comment.

Susan K. 
Rating:
3.0

Customer did not leave a comment.

Donald Q. 
Rating:
2.0

Customer did not leave a comment.

Cale C. 
Rating:
5.0

Very helpful to his customer and friendly

BEVERLY B. 
Rating:
4.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

This was the best collection of people to deal with in an emergency.which is what i was under..hats off to them...

MARRIO J. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
2.0

Appeared to be no customer counter as I was told to not go inside. Got no paperwork or verification that I had returned truck, even though I asked. Worker was not interested in me pointing out two maintenance issues with truck as it was "from out of state." Parking area was a pothole filled mudhole.

Candice E. 
Rating:
5.0

Customer did not leave a comment.

DENISECA H. 
Rating:
5.0

Excellent and well-maintained equipment

HANS N. 
Rating:
5.0

Customer did not leave a comment.

RASHAD-RAHIM N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

N/A. Excellent services provided.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Spencer C. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

Did not have all equipment available

KAYLA G. 
Rating:
3.0

Customer did not leave a comment.

VENKATA RAMANA K. 
Rating:
5.0

Customer did not leave a comment.

LESLY P. 
Rating:
5.0

Bob was the representative helping me and he was absolutely amazing. He was very welcoming and answered all my questions. 10/10 service, great job. Thank you Bob for making my moving experience wonderful.

OLIVIA W. 
Rating:
3.0

When a customer receives a rental truck, they shouldn't jump in the seat and see the "check engine light" and the "service airbag" warning on the dashboard. Doesn't exactly start the experience with a feeling of safety and confidence!

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Abigail W. 
Rating:
5.0

Easy to drop off truck. No problems. Went over allotted miles (about 15 miles) and was charged accordingly per the U-Haul contract at $0.40/mile. All good. I will use U-Haul again.

Amado L. 
Rating:
5.0

Customer did not leave a comment.

DJENNE L. 
Rating:
5.0

Customer did not leave a comment.

Darrell P. 
Rating:
5.0

Great and fast service.

ARNESA C. 
Rating:
5.0

Very good

FIDIAS B. 
Rating:
5.0

I didn't see any boxes

CARMELITA C. 
Rating:
4.0

great service no improvement needed

GWENDOLYN B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
1.0

Rude staff. Associate was on the phone the entire time handling my transaction attempting to get a refund from Amazon. He was loud and profane with the person on the phone. I. Between talking in the phone and arguing with Amazon, he was pointing and gesturing for me to complete things for my check in rather than giving his full attention. Associate also forced me to purchase insurance stating that he has had issues with stolen vehicles and wrecks which is not my problem. I explained that insurance is an option and I choose not to have it but he would not let me rent without it. I also explained that I have rented multiple vehicles from uhaul and have never had to purchase insurance because I have my own. After taking 30+ min checking in, I just took the vehicle anyway because I had someone waiting on me to help me move. Finally when I was getting ready to leave he yelled at me because he said I wasn't moving fast enough and he was ready to go home. He also continued to comment on my appearance and smell which made me uncomfortable. The truck was dirty inside, none of the dash accessories worked (lights, radio, clock etc.) and the back door wouldn't open, I had to load my items over the side of the truck.

Ryann M. 
Rating:
3.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

The manager at my location was EXCELLENT! It's my overall experience with U-Haul that has ensured I will never do business with U-Haul ever again. This "mobile check-in" is badly broken in so many steps of the process. But I want it known the manager at my location was super helpful and did an outstanding job!

Whitney C. 
Rating:
5.0

Customer did not leave a comment.

Lester A. 
Rating:
5.0

Customer did not leave a comment.

HARVEY M. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
5.0

Great

Lionel E. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

Customer did not leave a comment.

paris M. 
Rating:
4.0

Customer did not leave a comment.

Dennis L. 
Rating:
3.0

The truck seriously needs an alignment and air in the inner-dual tires. It was rough to drive for 11 hours.

Catherine M. 
Rating:
1.0

The owner/operator here needs to find another career path. He spoke to me like dog shit when I picked up and dropped off. He was such an angry person. Praying for that man

Spencer P. 
Rating:
5.0

Great Service

Anthony H. 
Rating:
1.0

Don't overbook reservations. I got there at 4pm only to be told my truck wasn't even scheduled to be returned by the prior renter until 6 pm. I came back at 8pm to pick it up after hours only to be on hold with customer service for an hour, then hung up on. Once I finally came back a third time the next morning, I was able to rent the truck. This was unacceptable. I paid $50 to Uber to pick up the truck late at night, only to stand out in the dark for an hour trying to get the mobile pickup to work. Worst experience ever and will never be renting U-Haul again.

Sarah B. 
Rating:
1.0

The person was not professional and wanted me to hook the trailer my self and wanted to charge me if he hooked it up

Daniel J S. 
Rating:
3.0

Convenient location.

DREW D. 
Rating:
3.0

Owner made us put mask on but remained maskless throughout process. Truck cab leaked from rain for my entire 200 mile trip.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

mary joe Y. 
Rating:
5.0

Customer did not leave a comment.

HARVEY M. 
Rating:
5.0

Great Customer service smooth ride to and from clean inside and out. great overall service

anita M. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
3.0

Make sure all information is talked about, when selling one to someone. Didn't know that I had a promissory note with a fee of $48.

Cathy C. 
Rating:
4.0

Customer did not leave a comment.

Katherine H. 
Rating:
3.0

Customer did not leave a comment.

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Laquan B. 
Rating:
2.0

Rude staff. Would have driven further to deal with decent people. A few guys just sitting around cussing loudly. They acted like customers were a pain. They were even rude to the people in front of me.

Anthony S. 
Rating:
3.0

The person there was very friendly but apparently didn't bother to check to see if the tires were holding air. Thankfully we don't trust anyone! We had a 10+ hour drive and stopped every 2 hours to stretch and check the tires. Had to put air in every stop. Also, according to the drop off they did not hook up our trailer correctly.

William D. 
Rating:
5.0

Nothing. Great experience.

Michael R. 
Rating:
4.0

Why did I have to pay insurance?

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
1.0

Customer did not leave a comment.

Nasiyah B. 
Rating:
4.0

Customer did not leave a comment.

Michele H. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
2.0

The truck had damage that was not marked with a sticker. When I tried to upload the pictures I got an error. The time to confirm my credentials took a long time. The truck was also very beaten down

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Jason U. 
Rating:
1.0

The Manager of this facility needs to be trained to be professional in providing the services.

Ehteshamul H. 
Rating:
4.0

Keep up the good work

Paulette B. 
Rating:
2.0

Customer did not leave a comment.

Pratik C. 
Rating:
2.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
No reviews have been submitted for this location.

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