Close this location. I arrived 10 mins before scheduled pickup; there were 2-3 customers ahead of me upon arrival (2 staff members on duty). Everyone was being told their reserved trucksize was not on lot (either an overdue Return or system allowed reservation for truck not on lot). I left 2 HOURS later! Ended up taking smaller truck than originally reserved which required 2 round trips instead of 1... resulting in $125 additional mileage fee, $40 extra in fuel, & $200 in labor! After finally getting the key, truck had used water bottles still in cab and gas tank at 1/4 tank less than he stated (he said he'd email paperwork so I had nothing in print that I could validate at that time so took picture before leaving lot. I'd been paying helpers to stand around 2 hrs already - didn't have the time luxury of going back inside to complain or God forbid, ask him to correct in the system! The gentleman (said he's the Owner..?) was constantly making excuses about knowing he needs to replace the computer... which required multiple re-starts of my reservation process. Several folks eventually left - I would've had our belongings not already been staged outside for loading. I will not use this location again.Susan K.
Precision Services Contractor
(U-Haul Neighborhood Dealer)
Durham, NC 27713
9 am - 12 pm / 1 pm - 4 pm
- Free towing inspection
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
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- 4.0 Average Customer Rating
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After equipment return, it was never entered as returned and I was charged for multiple days. Spent one hour on phone with customer service and they could not fix problem. Tried to call local office and they never answered the phone.Lawrence S.
While the building was not modern, the gentleman that helped us was wonderful - attentive, patient, and courteous. He wanted to be sure everything was in order and was ready for us.Mike M.
Customer service was goodJosh L.
The truck was not clean prior to me using it. The back big pieces of dirt in it . The front also was dirty and has a sticky substance in the cup holderBart S.