Customer Reviews for Precision Services Contractor
(U-Haul Neighborhood Dealer)

Rating:

4.0

The gas in the truck was marked at 5/8 full but I realized once I was about s few blocked away that it was under 1/2 full. I ended up putting over $30 in gas back in when I probably used only about $10. I put a note in the drop off explaining why it was not at 5/8 so was not charged extra but still ended up spending more than I should.

Rating:

4.0

Nothing really. This was my first time using this location but will be back. The guy working there was friendly and busy trying to serve all the customers. It seems like a busy location and full of trucks and trailers and customers.

Rating:

1.0

Shut this place down because it's a complete joke. It gives uhaul a bad representation.

Rating:

5.0

Out standing

Rating:

1.0

I shows up 10 minutes early. They tell me that the Area manager didn’t do his job and fix the milage on the one 26 foot truck so I can’t use it but it’s the only one they have. The nearest one was 10 miles away. They rent me a 20 foot truck and tell me it’s 29.95 even though it’s 39.95 on the website so I asked are you sure it’s 29.95 and he said yes and it was written on his board. He additionally stated that he would offer me $10 off because of the inconvenience and at the end cut the price of my milage off by half. The agent also stated that he would give us the appliance dolly for free, this part was true. When i dropped off the truck at 5:45pm est everything was fine but i had a feeling i needed to go back in the next day. I went back the next day and the same agent was there. He told me sorry I can’t give you the $10 I told you I could I can only give you $5 off and I can’t give you the milage discount that I told you I could either. He handed me a piece of paper with a number and said call this number and see if they can help you. Additional he had changed the white board behind him to match the website pricing, shame on me for not taking a picture, so he said he never said it was 29.95 and he wouldn’t say that because he knows the pricing of his units. I called the number and told the uhaul rep what had happened and everything I was told and she said our price is our price and if you didn’t take a picture that isn’t our fault. This was bar far the worst customer experience I have had anywhere for anything. I will never ever use uhaul again and I really think that you should think twice before giving them your business as they look for ways to screw you out of your money. Because I didn’t get the 26 foot truck as promised my miles were almost doubled what they would have been simply because of how many extra trips I had to take to move my home.

Rating:

1.0

You can't do anything to improve. I have been going back and forth with being charged and overcharged from this facility. I have multiple complaints after using this facility twice. I was never told how much the safe move was. I was charged for equipment when I didn't ask for it, and when you call and tell someone, they tell you they will take it off, and come to find out, they tell you they don't know how to take it off and push you off to the call center in another city and the call center tells you that they can take it off there and the refund would have came off sooner rather than 3-5 days when they do it. In my initial rental, my card was being charged $74 every two days and after a representative took off the $162.90, the facility went ahead and charged me the $162.90 + $30 for some kind of promissory note???? I have never signed a promissory note or even a receipt as a matter of fact. THIS HAS BEEN A HORRIFIC EXPERIENCE!! I WILL NEVER USE UHAUL AGAIN!! I RATHER CARRY MY FURNITURE IN AND ON TOP OF CARS!!! On today's date, I called the Uhaul call center and someone in West Virginia transferred me to a local NC office and when I was talking to the rep named "RASHA" she would not listen to my explanations to what happened, she just kept saying that the receipts looked right to her and maybe i should call in the morning to speak to a manager because she had other calls to tend to!!! Huh??? Poor customer service!!! I am appalled and I am very disturbed by this handling of business.

Rating:

1.0

Because my trailer came off while I was driving The manager came out and told me he would make it right and I would not be charged for this Then when we talked in 2/15/2024 he totally changed his mind and said he didn’t say that So he is a liar and the guy who put it on don’t know what he is doing I feel when a manger tells you he is not going to charge you then I believe him but uhaul has a different way of doing things

Rating:

3.0

This location is okay but it feels a little sus. This is the first UHaul in my three recent attempts that the pickup office actually processed successfully though, so I guess that’s a plus.

Rating:

5.0

The gentleman running this mom and pop location was extremely kind and helpful, easy interaction.

Rating:

5.0

Everything was great! Customer service was awesome!

Rating:

5.0

I do not have any complaints everything was excellent thank you for your service.

Rating:

4.0

Great experience

Rating:

3.0

The gentleman at Precision was very nice and came early to change the vehicle we had been assigned. He was very helpful, but the vehicle he assigned us had a defective gas gauge. Upon pickup the gas gas read slightly under ½ tank, but within 28 miles, the tank was empty and required 19 gallons to fill up.

Rating:

5.0

Most excellent, pleasure to do business with.

Rating:

5.0

Courteous and diligent service at this location. Would certainly recommend to anyone that needs a quiet, friendly location to start or end your moving journey.

Rating:

2.0

Clean up and make sure truck is clean in and outside !

Rating:

5.0

Great customer service, top-notch in town

Rating:

5.0

Nothing

Rating:

5.0

Polite, professional, efficient, and helpful. I am sorry I didn't get his name so I could provide it here.

Rating:

1.0

The truck would not start and once it did I had to keep the engine running so that it wouldn’t shut off. I received the truck at under half a tank and only used ran 15 miles and was charged to fill the tank back up . I would never ever recommend anyone going to this location.

Rating:

1.0

I had a scheduled truck pick up for 8:30 am and I had movers scheduled to help me move out of my storage unit. At 8:00, we pulled up to the location and attempted to use the app to pick up the truck. I could NEVER get the option to pick up/check out the vehicle. So I attempted to contact customer service who let me know that there was an issue with the reservation that was made and that I needed to contact the local manager. So I did. When I did she reset something and it finally allowed me to get to the point where it asked me if I "saw the truck". I clicked yes and the app kicked me out. GREAT. So then I had to wait for the guy to come (the place opens at 9am). It was an older gentleman slowly walking up after 9am. Mind you, movers are waiting on me because the process should have taken no more than 15-20 minutes. He lets all the people in and we proceed to tell him what happened. He took us outside THREE times to try a passcode that didn't work and by that time it was 9:15 am. So I'm paying almost an hour for the movers to wait ON ME. He walked to the truck and lifted the hatch to find that someone had also STOLEN the dolley we rented and all he could say was "im sorry, it wasn't locked" . After all of that we had to get a bigger truck so that we could get on the way and we got to the storage unit at 9:50 after being there since 8am. To say that was the worse experience ever would be an understatement

Rating:

1.0

Horrible experience. The guy didn't know what he was doing. It was a different guy than the one usually working there. We had reservation for 9am , didn't walk out with the truck until almost 11am. Only used the truck for about 7 hours and still got charged for 2 days rental periods.

Rating:

1.0

The man was late, and we had to wait with over customs until he showed up. My pick-up was 9am, and we didn't get out of there until 11:15 am. He overcharged me and didn't know how to get it off. He said he fixed it, but I still got overwhelmed..Have to call him on tomorrow to get a credit on my card....very disappointed

Rating:

5.0

Great service

Rating:

5.0

Very easy to do business with

Rating:

2.0

My inability to use the phone check in resulted in a half hour delay.

Rating:

4.0

I rented a dolly but there was not a dolly in the truck

Rating:

4.0

The location was above average - easy to access, clearly marked key pick up, with a gas station very close by to refuel before returning the vehicle. The experience using the app for self pickup before hours was awful. Would strongly recommend picking up during business hours to avoid needing to use the app.

Rating:

4.0

Had issues with first trailer. Site made sure another trailer would work.

Rating:

4.0

A cleaner truck and on site personnel that can check me back in. However, the site manager was very good and when I was overcharged quickly refunded the overcharge. She was very responsive. I think this was mostly a difficulty in using the UHaul website for doing and after hours return, though I don;t think Saturday at 5:15 should be after hours.

Rating:

1.0

Close this location. I arrived 10 mins before scheduled pickup; there were 2-3 customers ahead of me upon arrival (2 staff members on duty). Everyone was being told their reserved trucksize was not on lot (either an overdue Return or system allowed reservation for truck not on lot). I left 2 HOURS later! Ended up taking smaller truck than originally reserved which required 2 round trips instead of 1... resulting in $125 additional mileage fee, $40 extra in fuel, & $200 in labor! After finally getting the key, truck had used water bottles still in cab and gas tank at 1/4 tank less than he stated (he said he'd email paperwork so I had nothing in print that I could validate at that time so took picture before leaving lot. I'd been paying helpers to stand around 2 hrs already - didn't have the time luxury of going back inside to complain or God forbid, ask him to correct in the system! The gentleman (said he's the Owner..?) was constantly making excuses about knowing he needs to replace the computer... which required multiple re-starts of my reservation process. Several folks eventually left - I would've had our belongings not already been staged outside for loading. I will not use this location again.

Rating:

3.0

After equipment return, it was never entered as returned and I was charged for multiple days. Spent one hour on phone with customer service and they could not fix problem. Tried to call local office and they never answered the phone.

Rating:

5.0

While the building was not modern, the gentleman that helped us was wonderful - attentive, patient, and courteous. He wanted to be sure everything was in order and was ready for us.

Rating:

5.0

Customer service was good

Rating:

4.0

The truck was not clean prior to me using it. The back big pieces of dirt in it . The front also was dirty and has a sticky substance in the cup holder

Rating:

5.0

Location is easy to find and was well maintained.

Rating:

4.0

Von was friendly and helpful, thank you for great service.

Rating:

5.0

None

Rating:

1.0

I don't believe anyone at uhaul cares to know

Rating:

5.0

Great service from the owner! I would definitely return!

Rating:

4.0

Remote check in has not worked successfully for me as of yet. Location Manager has been very helpful in assisting me with the process since it will not work to upload my images via my phone. Not sure why.

Rating:

5.0

The manager is a good man. Knows his stuff and the equipment was ready.

Rating:

1.0

Uhaul office is nasty; truck was dirty inside and reeked of weed; had to drive the entire time with the windows partially down in the middle of December!

Rating:

5.0

Very professional and friendly.

Rating:

1.0

Truck was dirty. Reservation was for Saturday at 12 and was confirmed. There was no indication in the reservation that the place would be closed, and I had to check the truck out online. I dislike this as it leads to issues, which it did. I documented the lack of cleanliness and damage on the app before departure. I ordered moving pads which were not in the truck either. Upon return, I again indicated lack of cleanliness (I cleaned my part in it) and lack of moving pads, and ended up being charged a cleaning fee and for the nonexistent pads. Poor maintenance, cleanliness, and customer experience.

Rating:

5.0

Awesome pick-up experience. Appreciate the suggestion about going to get gas around the corner first thing. Thanks!!

Rating:

4.0

Make sure the office space is more user friendly,

Rating:

5.0

I got a curtesy call regarding returning the equipment, he was accommodating. and friendly.

Rating:

3.0

An extra $90 has been pending on my account since I turned the van in although the received the full payment when the van was returned. The additional funds were taken twice for no reason. I use U-Haul regularly for my business but will not be using this location in the future the charges are outrageous. I have never paid more than $275 at other locations with more miles used. The van tail light was out as well, the police officer let me know when he stopped me for it.

Rating:

1.0

The owner was very rude. He did not make me feel valued as a customer. I started to walk away I will not go back again if trucks are not available at chapel hill Blvd. ( the u haul location ). The truck didn’t run good it would jerk when the brakes are applied

Rating:

5.0

I had a great experience with my rental. He went above and beyond to be nice and explain everything about my rental.

Rating:

5.0

Very helpful and friendly.

Rating:

1.0

This was a terrible experience. The agent was very rude and didn't want to help because we did contactless. After I complained about him being rude, he told me I could go somewhere else next time. I definitely will.

Rating:

5.0

The customer service was very good. Help me out went I need it. Thanks you so much.

Rating:

2.0

I ordered pads and a dolly which weren’t available when I arrived. I was asked to guess at mileage before leaving, and was overcharged for actual mileage.

Rating:

5.0

The gentleman that operates this location, does it with excellent customer service.

Rating:

1.0

Try not to intimidate and embarrass customers with saying "To make sure to return my truck because I've had to call the police" to black patrons but not to your Caucasian customers. This location seems very bias and racist. BY the way this was what the owner of the location said to me as I was picking up my equipment. I will NEVER RENT OR USE UHAUL AGAIN IF HE IS ALLOWED TO STAY IN BUISNESS AND TARNISH UHAULS NAME. I have rented from plenty of locations INCLUDING this one and never was treated this way until this particular time. Can you imagine the owner at the location is black along with myself and my husband. I am coming in to the facility to show what the apps says to pick my keys up and there are about 6 Caucasian patrons picking up equipment and the owner proceeds to make this statement loudly as if I and my husband were the culprits of some seedy scheme. Very disappointed.

Rating:

5.0

Good job