Customer Reviews for Premium Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Premium Food Mart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert V. on

Rating:

Never got an email receipt

Steven D. on

Rating:

Rude

William H. on

Rating:

Thete were not the appropriate dollies needed even tho i went on line to order them with truck.also only smallest truck avail and 3 had to make 3 trips!!!!!!! Will not rent from this location again. People were friendly but not what was expected

Steven B. on

Rating:

It was a food mart...but it did have the car dolly I was looking for. I first went to a uhaul center off RT 22 but they didn't have one.

john S. on

Rating:

Lower the price, most people that are moving do not have a lot of money.

Milton H. on

Rating:

The online pick up took half an hour to 45 minutes. For whatever reason the check in process was extremely slow even though I did the pre check in thing and my phone said it was connected via LTE. Once that was finally over I spent 15 minutes at the counter waiting for the key as the person did not know what they were doing and had to call for help. I had no issues with the equipment or return process (10-15 min here) but pick up was unacceptablely slow.

Stacie H. on

Rating:

The gentleman that provided the truck seemed irritated that I was there to pick it up

Randal M. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Both improvements necessary.

Robert W. on

Rating:

Customer did not leave a comment.

Steven N. on

Rating:

1 person on duty to take care of customers, truck on 1/4 tank of gas when I picked it up. Told the attendant where I wanted to drop off the truck. She was to busy to put it in the system so I received an email after hours to drop the truck somewhere else which I had to call and change. Shouldn't be a uhaul rental if you don't really want to. Never recommend this location to anyone. Drop off lady was 100% kind!!

Kristopher A. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

Customer did not leave a comment.

Paul M. on

Rating:

Customer did not leave a comment.

Shine M. on

Rating:

Customer did not leave a comment.

Jesse C. on

Rating:

Vehicle I had rented not available. Scheduled for 9:30 pick up. Advised won’t be ready till 12:30 because driver was late. Had to delay movers and go to another location to pick up vehicle.

Noah K. on

Rating:

The people who helped us were friendly and efficient. Their equipment (dolly, furniture pads) were not zip-tied (furniture pads weren't even in the vehicle) and because of that we were charged for them (even though nobody verified they had been touched during our drop-off). I'm assuming this location does this to make some extra money and expects people to not notice. If you want an easy experience and are willing to lose $10 to the above issues, go here. If not, go somewhere else.

Chad O. on

Rating:

Customer did not leave a comment.

Monte C. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Location is a little tight for space but filling gas and backing into a spot and using express checkout worked well.

Daniel S. on

Rating:

The worker was somewhat rude and very abrupt with us when we returned with the truck. She asked questions that made it seem like she didn't know about the rental.

harry G. on

Rating:

the truck is in need of maintenance, did not shit gears properly, very loose in the steering box. The people and the store are very nice. just the truck is not

Concepcion R. on

Rating:

Everything is good the only thing in my personal opinion the rate per mile or to be 59cent per will bring more customer will make the difference thank you

terry B. on

Rating:

Customer did not leave a comment.

MEGAN T. on

Rating:

Truck was nice and clean and served my needs and ran well. Great service and will return if I need to move in future.

mary ann K. on

Rating:

Customer did not leave a comment.

john F. on

Rating:

I call couple hours be for drop off of car trailer. To let them know we would be arriving, and need help, to remove the car from the trailer. We arrived, the lady said. They had no helper. Do it your self.

tony F. on

Rating:

When I return the vehicle, I was asked why I did not fill the tank up. I stated because the person who checked the vehicle out to me told me that I had to fill it back to where it was when I got it, which was 1/4 of a tank. The paperwork they gave me when I got the vehicle also verified that the tank was at 1/4 full. Then the person told me what the price was, but said that she could not give me a receipt and that it would be emailed to me. I waited for 10 minutes and did not receive an email and therefore I had no receipt and no verification of what was charged to my credit card. Then the person told me I had to call U-Haul to get them to verify what the charge was. So I had to call U-Haul to get a receipt. I should’ve been handed a receipt to close out the transaction. This is not a professional way to conduct business. The transaction was fine, except for the person who checked me out without providing me with a receipt.

william H. on

Rating:

Honestly everything was perfect. Easy Pick up, drop off, payment. Thank you.

Sarah F. on

Rating:

Very poor customer service. Would not recommend renting from this location unless you won't to be accused several times of not filling the gas tank back to the appropriate levels and not treated like a valued customer.

Paul P. on

Rating:

The issue here is that the same person running the counter for the convenience store is doing the truck rental. So when they are busy, like they were when I picked the truck up, that person works on getting the truck rental ready AND stopping every three minutes to sell cigarettes, soda and gas to the other customers. Terrible situation.

Peter K. on

Rating:

We were asked to pick up the truck early because the employee didn’t want to stay later. Also, upon picking up the truck he was very short with us and not helpful.

lee S. on

Rating:

The associate was very rude and unfriendly upon receipt of the truck! Other than that it was ok

Maurice G. on

Rating:

Customer did not leave a comment.

Shawn M. on

Rating:

Online scheduling, pickup, and dropoff awesome. Staff are not at all friendly.

scott M. on

Rating:

Customer did not leave a comment.

Jeffrey S. on

Rating:

Customer did not leave a comment.

Karl W. on

Rating:

They could not look up my invoice on the computer, so took my receipt and kept it. I filled truck with gas upon return, but was sent an e-mail and charged $11 for fuel anyway!

daryl S. on

Rating:

Your App did not work and your zero for two now in having success with the App. Caused 30 min delay both times

Hillary A. on

Rating:

Customer did not leave a comment.

Tyler M. on

Rating:

Not very professional. Drop off was late, then cashier was slow and gave priority to other people in his store.

williamson H. on

Rating:

Service was incredibly slow and unorganized. We had to wait nearly an hour total as the one person working ccontinually nneglected us in favor of other customers coming in to the gas station/convenience store.

steve N. on

Rating:

Customer did not leave a comment.

Back
To Top