There was only one representative managing the convenient store and the rentals. It was a lengthy process and it seemed like too much for one person to be handling.MARJORIE K.
Customer Reviews for Premium Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The site was very convenient for my needs moving out of Messiah University. The site is small but quick in and out. Counter people multi task with Food court but not very busy plus easy to refill gas at the site.Joseph P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.WILLIAM L.
The gas tank wasn't even full, it was on 3/4 of a tank. When I returned the uhaul I was charged another $30 for gas when in fact I put the needle back to where it was. Unacceptable.Peter Y.
Customer did not leave a comment.YOGI G.
Customer did not leave a comment.JASON C.
No one was there to communicate with.MARTHA A.
Customer did not leave a comment.DANIEL D.
I was frustrated that I returned the truck with the exact same amount of fuel (1/8 of a tank) but was told that I needed to return it with 1/4 tank. Since I did the online check in, I didn't have a paper trail to refer to, so perhaps when I checked in the app did indicate 1/4 of a tank even though the low fuel warning came on as soon as I pulled onto the highway. So I put in an additional $13 of gas to satisfy the return process. Not a big deal, but it was a bit frustrating.John S.
Truck was filthy inside and out. Not sure why uhaul staff couldn't have driven it four miles to the terminal we normally use off Wesley Drive, Mechanicsburg rather than having us drive to Lisburn Rd. Further, not sure why we couldn't drop at Teri's in New Wilmington as compared to miles away in New Castle. There was hardly room to park in New Castle.Jerilynn M.
Absolutely the worst check in experience ever! Your online system is AWFULSteve Y.
Customer did not leave a comment.Brent W.
Customer did not leave a comment.JOSEPH L.
Stay the coarse these guys were awesome.carl T.
Customer did not leave a comment.Sean K.
Customer did not leave a comment.JEFFREY Y.
Vehicle had been smoked in and not cleaned. Ash tray was full of ashes. The equipment I reserved was not available (furniture dolly) and I was given a regular dolly that I did not need. It was rusted and in generally awful condition. The clerk treated me like I was a burden and asked me to move aside twice so he could tend to other customers. No walk-around of the truck was done so he had no idea what was or was not present, with regard to liability. I was only going a total of 12 miles but felt the need to purchase extra insurance because this location obviously does not take much responsibility for their vehicles. This was a really bad experience and I will not return to this location.BRIAN D.
Lady at the desk on July 10th in the morning was rudeJORDAN M.
Super easy and convenient!Nathan B.
Customer did not leave a comment.WILLIAM P.
It was a great value in the really good truck thanks for all your helpRamon I.
Customer did not leave a comment.Raymond S.
Do not park trucks along grass area. From overnight rain, the area to get into the truck cab was along the grass so tracked mud onto the floor area. Not specific to location but mobile check in procedure cumbersome. I had already submitted driver's license info. Doing this in the rain at 6 am along with adding contact info then having you contact a contact person at that early hour without prior notification is not efficient.Steve M.
Customer did not leave a comment.Rkia H.
Customer did not leave a comment.Paul R.
Never got an email receiptRobert V.
Thete were not the appropriate dollies needed even tho i went on line to order them with truck.also only smallest truck avail and 3 had to make 3 trips!!!!!!! Will not rent from this location again. People were friendly but not what was expectedWilliam H.
It was a food mart...but it did have the car dolly I was looking for. I first went to a uhaul center off RT 22 but they didn't have one.Steven B.
Lower the price, most people that are moving do not have a lot of money.john S.
The online pick up took half an hour to 45 minutes. For whatever reason the check in process was extremely slow even though I did the pre check in thing and my phone said it was connected via LTE. Once that was finally over I spent 15 minutes at the counter waiting for the key as the person did not know what they were doing and had to call for help. I had no issues with the equipment or return process (10-15 min here) but pick up was unacceptablely slow.Milton H.
The gentleman that provided the truck seemed irritated that I was there to pick it upStacie H.
Customer did not leave a comment.Randal M.
Both improvements necessary.Robert H.
Customer did not leave a comment.Robert W.
1 person on duty to take care of customers, truck on 1/4 tank of gas when I picked it up. Told the attendant where I wanted to drop off the truck. She was to busy to put it in the system so I received an email after hours to drop the truck somewhere else which I had to call and change. Shouldn't be a uhaul rental if you don't really want to. Never recommend this location to anyone. Drop off lady was 100% kind!!Steven N.
Customer did not leave a comment.Kristopher A.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Shine M.
Vehicle I had rented not available. Scheduled for 9:30 pick up. Advised won't be ready till 12:30 because driver was late. Had to delay movers and go to another location to pick up vehicle.Jesse C.
The people who helped us were friendly and efficient. Their equipment (dolly, furniture pads) were not zip-tied (furniture pads weren't even in the vehicle) and because of that we were charged for them (even though nobody verified they had been touched during our drop-off). I'm assuming this location does this to make some extra money and expects people to not notice. If you want an easy experience and are willing to lose $10 to the above issues, go here. If not, go somewhere else.Noah K.
Customer did not leave a comment.Chad O.
Customer did not leave a comment.Monte C.
Location is a little tight for space but filling gas and backing into a spot and using express checkout worked well.Michael S.
The worker was somewhat rude and very abrupt with us when we returned with the truck. She asked questions that made it seem like she didn't know about the rental.Daniel S.
the truck is in need of maintenance, did not shit gears properly, very loose in the steering box. The people and the store are very nice. just the truck is notharry G.
Everything is good the only thing in my personal opinion the rate per mile or to be 59cent per will bring more customer will make the difference thank youConcepcion R.
Customer did not leave a comment.terry B.
Truck was nice and clean and served my needs and ran well. Great service and will return if I need to move in future.MEGAN T.
Customer did not leave a comment.mary ann K.
I call couple hours be for drop off of car trailer. To let them know we would be arriving, and need help, to remove the car from the trailer. We arrived, the lady said. They had no helper. Do it your self.john F.
When I return the vehicle, I was asked why I did not fill the tank up. I stated because the person who checked the vehicle out to me told me that I had to fill it back to where it was when I got it, which was 1/4 of a tank. The paperwork they gave me when I got the vehicle also verified that the tank was at 1/4 full. Then the person told me what the price was, but said that she could not give me a receipt and that it would be emailed to me. I waited for 10 minutes and did not receive an email and therefore I had no receipt and no verification of what was charged to my credit card. Then the person told me I had to call U-Haul to get them to verify what the charge was. So I had to call U-Haul to get a receipt. I should've been handed a receipt to close out the transaction. This is not a professional way to conduct business. The transaction was fine, except for the person who checked me out without providing me with a receipt.tony F.
Honestly everything was perfect. Easy Pick up, drop off, payment. Thank you.william H.
Very poor customer service. Would not recommend renting from this location unless you won't to be accused several times of not filling the gas tank back to the appropriate levels and not treated like a valued customer.Sarah F.
The issue here is that the same person running the counter for the convenience store is doing the truck rental. So when they are busy, like they were when I picked the truck up, that person works on getting the truck rental ready AND stopping every three minutes to sell cigarettes, soda and gas to the other customers. Terrible situation.Paul P.
We were asked to pick up the truck early because the employee didn't want to stay later. Also, upon picking up the truck he was very short with us and not helpful.Peter K.
The associate was very rude and unfriendly upon receipt of the truck! Other than that it was oklee S.
Customer did not leave a comment.Maurice G.
Online scheduling, pickup, and dropoff awesome. Staff are not at all friendly.Shawn M.
Customer did not leave a comment.scott M.
Customer did not leave a comment.Jeffrey S.
They could not look up my invoice on the computer, so took my receipt and kept it. I filled truck with gas upon return, but was sent an e-mail and charged $11 for fuel anyway!Karl W.
Your App did not work and your zero for two now in having success with the App. Caused 30 min delay both timesdaryl S.
Customer did not leave a comment.Hillary A.
Not very professional. Drop off was late, then cashier was slow and gave priority to other people in his store.Tyler M.
Service was incredibly slow and unorganized. We had to wait nearly an hour total as the one person working ccontinually nneglected us in favor of other customers coming in to the gas station/convenience store.williamson H.
Customer did not leave a comment.steve N.