Provide what the customer orders...i.e. ordered 2 dozen moving blankets and got NONE. Also got a truck with a check engine light on and the clerk stated that it was fine, they know about it, you are good to go. Stressed all the way to my destination that I was going to be stranded on the side of the road abs that made for a very long stressful driveANN-MARIEPATRICE O.
Customer Reviews for Price Down Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and very quick.Ashley M.
When I arrived I was asked which vehicle was I dropping off. I pointed to the vehicle and was then asked to drop my keys on the counter and that was all that was needed. I asked for some type of paperwork confirming. I was advised it would be coming via email. I then advised I would wait until the email was sent. He then began to check me out by going to the truck and checking for damages and fuel. When he returned he advised that the fuel cost was going to be $27. I disputed that cost and he found an error when he input amount of fuel on checkout. I could not help but wonder how I might would have been overcharged if I did not wait for a clear and clean checkout process and email confirmation.JAMES F.
Guy seemed pre-occupied. I didn't know when he was talking to me or talking on his Bluetooth.DANIEL H.
I had no problems the customer service was great and the process were quick and easy.Marcela W.
They did not have any hand trucks for us to use. I wasn't told about it until the morning of which put me behind schedule. I had to go somewhere else to rent one. All trucks should come with a dolley/hand truck.JERVANTE J.
Truck was not clean and it took long time while check out.Gopal S.
Person in the store made me wait until he was finished completing a task he was performing. I had to talk to someone on the phone for the rental. The truck was dirty in the back we had to clean before using. The cab area was a little clean on the drivers side but when I turned on the air conditioner dog hair was flying all over the cab. Alignment on the truck was off and brakes squeaked. Worst experience I have ever had with U-Haul.NICOLE D.
More cup holdersSusan P.
Customer did not leave a comment.lecia W.
Customer did not leave a comment.Zera S.
We had to wait for the person to find the key from offsite before getting the dolly so not great for time crunch.Kevin S.
Be more personable and business oriented follow uhaul procedures therefore more approachable,ask if additional items are needed end with a stay safe on the road instead of a I just got that truck ðŸ¤·â€â™€ï¸TIFFANY W.
Remind your staff to check that the previous customer did not leave a padlock on the door. Your facility did not have bolt cutters or any other tool available to remove the lock. They did offer a different trailer, but I chose not to wait for it to show up. I found a mechanic who removed the lock for a modest fee.gordon E.
Ensure the smoke smell is aired out before each useKinney N.
The young man at the location was very polite and profesional. I hooked up the trailer to the truck, the light cable was missing and he quickly recoverd another from a different trailer. In no time I was on my way. He hadn't mentioned the inspections texts I was going to be sent to pre-inspect the truck and trailer so they timed out before I was able to use them.Tony A.
The location never checked my truck back in or refunded me for the equipment I didn't get. Also I had to call the 1800 number 3 times to get the refund. Next time I am going with a different companyCaitlin M.
Customer did not leave a comment.LINDA S.
Absolute worst experience with uhaul ever. I arrived a day early to drop off and the man walked outside pointed and said just leave it over there. After asking if I needed to do anything else he said no we will email a receipt. He never reported that it was returned was told when I spoke with customer service a few days later they make sure it would be returned properly when they contact that store. Then on Monday exactly a week after returning he still hadn't said that I returned it had to go back to the store where he denied having the equipment even though it was moved in between other trailers told him it was the same trailer and showed him a photo of the same trailer number he still denied it being the same one then said he would have to pull footage and call back after having him check footage while there he finally admitted I was there and that it was the same trailer after just lying about it. Would never recommend this store for anything makes me rethink using uhaul again if this is the kind of place they choose to do business with.Michael M.
Customer did not leave a comment.Eric L.
The staff was friendly and helpful so the customer service gets 5 stars for sure and the ease of getting what I needed. However, the Uhaul website did not allow me to upload photos to show the dents on both sides of the uhaul the inside had crumbs on both the driver seat and the floor and I was unable to upload all that to the website before I could get a contract and drive off. I was and still am a bit upset about that however, the drive was smooth returning uhaul was smooth and it was very convenient that the location of drop off and pickup was a gas station as I forgot until returning that I had to fill gas to half capacity. My only issue again is the check out website.RUTHIE D.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.CRYSTAL G.
Customer did not leave a comment.RACHEEME L.
Customer did not leave a comment.Cynthia B.
All went well.ALFONZA F.
Customer did not leave a comment.JANICELANISE H.
Clean out the truck and I would like a refundJadiva W.
Customer did not leave a comment.Robert D.
Tha agent over charged me and I need to get my money back. Please have a representative call me 919-280-0957David A.
Let employees know what uhaul trucks are going to be reserve for what customers I didn't receive any paperwork just the keys at this location the first 2ctimes I I used uhaul when was leaving I received insurance info keys an a copy of contract this location cashier had no idea about anything an also I ask use a tow dolly for boxes which I used before for $10 an they said no it needed to be added when reservations were made pick up time was 9am I didn't get it til after 9:30 but I may use uhaul again possiblyJeannette B.
Customer did not leave a comment.LOIS E.
Customer did not leave a comment.FREDDIE ELTE T.
Customer did not leave a comment.EUNICE B.
Customer did not leave a comment.Edmund Q.
Customer did not leave a comment.Domnique L.
The person that helped us was very knowledgeable and helpful. He straightened out our issues and answered all our questions set us up and had us on the road in a matter of minutes.WILLIAMERNEST L.
Customer did not leave a comment.Sheila T.
Yhw gentleman I dealt with was polite and quick to help. This is the biggest reason I would come back here.dale D.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.TOMEKIA R.
The rep was friendly enough, truck was clean and served its purpose.Kendra C.
Customer did not leave a comment.RICHARD H.
Customer service sucksTRECIA J.
The uhaul that I had was out of line and the truck was wobbling bad! The breaks were also not working properly!CHRISTY S.
Customer did not leave a comment.RICKY D.
Customer did not leave a comment.Mike P.
Upon arrival, we had to hook up the trailer by ourselves. When we returned, we were asked to unhook the trailer by ourselves.Todd G.
Customer did not leave a comment.ERNEST C.
Customer did not leave a comment.Douglas D.
Customer did not leave a comment.Charles D.
I was charged an additional $45, the gentleman didn't know what for, said he'd email me a receipt, no receipt received. I paid in cash.Sara G.
Was very satisfiedBenjamin B.
Customer did not leave a comment.Konica W.
Customer did not leave a comment.Ontario J.
Customer did not leave a comment.Brooklyn B.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.James M.
I made a reservation to pick up a trailer in Wheldon NC. I was contacted the next day by uhaul and my trailer was not available at that location. They changed my pickup to a location 45 minutes south. I was reassured that the location would be open on Sunday. I called the location on Sunday and it went to a fax machine. I drove the hour south to pick up my trailer and nobody was there. I contacted uhaul and they said that the closest trailer was 100 miles north. The manager for the region was contacted and said that he would be there in two hours. I Suggested that they just let me take the trailer to another location which could then complete the rental which the manager agreed to. It's absurd that I had to drive an hour each way to rent a trailer and nobody was there. I didn't even get a reduced rate for the hassle and three hours of wasted time.Jacob J.
Customer did not leave a comment.Jackie T.
Customer did not leave a comment.Emalyah H.
Customer did not leave a comment.Donald W.
I wasn't really satisfied because i was reserved a 20ft truck but it wasn't available when I got there. I took a 15ft truck which put us behind on time and money because we had to make two trips.Shanta J.
Customer did not leave a comment.Benjamin S.