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Edward Z
Customer Reviews for Prices 66
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was closed.
GLENN LWe used the Monroe NC several times. And it was a great experience every time.
TRAVIS SGreat people to work with. He gave me all the correct info I needed to get my project done.
RICHMOND PAfter hours check in so no one was there.
JAMES WI believe it delivered exactly what it was supposed to. I did have to call support for directions on how to pick up truck. However the customer service I received from uhaul support was top tier.
Mercedes WPrices 66 was the best Uhall experience i have ever had. Very friendly! Very quick. In and out no hassle. Excellent customer service!
JAMES CProcess went very well and organized. Thank you.
GABRIEL COriginal location was changed and farther away. That location didn't have mobile pickup so yet another phone call had to be made to move to an even further location. Not a good experience will lots of wasted time and mileage due to Uhaul mistakes.
Stacey RDon't think you can improve on a perfectly ran operation
DAVID MU-Haul needs to update the website. The location opens at 9am and I requested the pickup at 8am. When I arrived I had to wait a hour for them to open.
KENNETH BSteve and Price were very professional and gave us the best services for our moving needs. I will highly recommend this U-Haul location. JT
TRAVIS SStaff was fantastic! Very clean truck and in perfect working order.
MICHELLE SThe gentlemen here are always kind and helpful. I would recommend them to everyone.
Lois WAll went great!
WILLIAM WThe location was an old gas station, so it looked like an old gas station should look. Actually, it was quite nostalgic and brought back many fond childhood memories. The gentleman helping me was very friendly and helpful. Location was VERY convenient.
Wendy JEVERYTHING IS WELL THANK YOU'LL SO MUCH KEEP UP THE GOOD WORK
TENNIE BThe staff at the location was very nice. Gotta appreciate nice people today
CHARISSA FMr. Price runs a great business and has always provided great service. I’ve rented U-Haul many times and his station is by far the best. Everything that was promised was delivered without issue. I highly recommend Price’s 66 for U-Haul rentals.
JEFFERY OThe U-Haul service at this location was excellent. I have used them before and found everyone to be very courteous. I would highly recommend them. However, the online checkout when I returned the truck was horrible. I had to call customer service only to spend more than an hour to get through the process. I was blocked and eventually was bumped off the app just before the end of the process. Had to call customer service again to finish the process. It took me over an hour to get this completed. I would highly recommend a more user friendly process to deal with returning a rental. Not only was I frustrated, so was the person who was helping me. I only had the truck for 5 hours and only travel 13 miles to get my moving needs done. Spending so much time on this process was horrible. I would recommend a more streamline process to make this better. I am computer savvy. I could only imagine how bad this would be for some who doesn't have online computer skills.
ELIZABETH AAdvise that location of keys and code to open lock for key will not be issued till one hour before scheduled rental time.
Joe PFriendly
STARLA GMake the key return process a little bit more simpler for the customer.
NELSON MEverything was great!
HOLLY MDid not have my appliance dolly, but I was charged for it.
Tyree FEquipment was clean. People were very friendly, and even helped hook up the trailer to my truck
John CThe app actually worked for the drop off, which was good because the office was closed when we dropped it off.
Kameron MAdd more of a sel
russel pMarty and staff do a great job!
STEVE NThe customer service that I recieved was outstanding! I wouldn't change a thing..
Corinthian PThe location and vehicle were clean/ well maintained; however, the pick-up/ return process on the Uhaul app is TERRIABLE. It took multiple attempt to get the steps to load and eventually gave up even using the return process. I had to reach out to customer service so they could mark the vehicle as returned. Uhaul app/ website 0/10. I cannot iver emphasize how bad/ dysfunctional it is. Do not recommend.
LAUREN RThe owner was very respectable and also gave me details on everything to make sure I was satisfied.
ALICIA MThey were extremely courteous and great to work with! Highly recommend Price’s!!
Catherine BI was satisfied with everything
FRANK HI returned to truck right at 12 o'clock. I put in $10 worth of gas. I was unable to let them know that I have returned it so I might have to pay $20 more. I don't know. Thank you and please let me know if I owe it $20. Thank you very much
Josephine HThey were closed when we got there and when the key was dropped in the box it fell under a shelf or something. Very run down.
elizabeth jSimplify the after hours on line turn in procedures
Kenneth SI actually had to cancel my first reservation, no problem. Rescheduled about 10 days later. Guys were very helpful in answering all my questions. And explaining everything about the car trailer.
allen cAbsolutely great service
Natricia RDid not catch the young man's name that assisted me throughout this process, but he was extremely helpful and respectful. Will recommend this location to others going forward, and will also use them again. Thanks
William LThe guys at Prices 66 were professional and polite. Trailer was well maintained compared to some I have had in the past. Keep up the great work!!
Thomas TMarty is professional and easy to work with.
Mike L, AC not working. The brakes are not working. I almost got into an accident. This is by far the worst rental I have ever gotten
Waled MI rented a car hauler. Someone installed tow hooks on the trailer that were too small for my car's hitch. My car is a bone stock VW Touareg. I spent 2 hours and 3 trips back to Uhaul grinding my hitch down to accept the small tow hooks. The neanderthal manager at Uhaul tried to blame my stock vehicle for the problems and wanted to cancel the rental. Uhaul should try to rent a universal trailer that will fit all vehicles and should have tow hooks that will fit vehicles other than pickups made in the USA.
Peter RKEEP IT MOVING GOD BLESS YOU'LL ARE WELL
tennie bThanks for the help with flat tire. I understand because of the location it was difficult to get fix in a timely manner. The hotel you got for only gave me the one receipt, hopefully that it can be credited back to my card
MICHAEL R