Customer Reviews for Prime Corner
(U-Haul Neighborhood Dealer)

126 reviews

1713 Country Club Rd   Cleburne, TX 76033

(682) 970-6162

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(682) 970-6162

1713 Country Club Rd
Cleburne, TX 76033

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

It was a store & gas station, no other gas station around. I called to see if I could change drop off because the drop off person changed and I was headed in the other direction. Very rude! I was going to get gas there and they had no gas! The pumps were out. Wouldn't you let someone dropping off a truck know that since they are going to be putting gas in the truck? Instead I had to drive around looking for a gas station. I went over miles, only 3 but it's the principle. Plus when I got there I couldn't understand them but it was obvious I was inconveniencing them. After such a great experience picking up this truck from Uhaul I thought they should know.

Taniss C. 
Rating:
4.0

Customer did not leave a comment.

Audie J. 
Rating:
5.0

Customer did not leave a comment.

Alsen W. 
Rating:
4.0

Customer did not leave a comment.

Dennis L. 
Rating:
3.0

Customer did not leave a comment.

Concepcion J. 
Rating:
5.0

Pickup at the location was okay - WHAT WAS TERRIBLE was - I got a phone call just 3 days before rental because the place i had reserved a trailer at over 3 weeks prior didn't have one available! What's the point of reserving at a specific location if it doesn't secure trailer availability?? WAS VERY DISAPPOINTED and Inconvenienced

Karen W. 
Rating:
1.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
4.0

Customer did not leave a comment.

Rachel M. 
Rating:
3.0

Customer did not leave a comment.

Marissa Anne K. 
Rating:
1.0

The U-Haul attendant had to be called, he wasn't at the facility. The 2 attendants at the store were foreign and had some trouble with the English language. The vehicle I rented needed air in the tires, and needs service. This facility is not up to the normal U-Haul standard of attentiveness, cleanliness and customer support

Steven H. 
Rating:
5.0

Nice people and they are always willing to help.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

good location. returned after hours. Gentleman in convenience store was nice and helpful.

ROBERT G. 
Rating:
3.0

Much farther out than we'd hoped for. Closer locations would have been possible and more ideal.

Ronli T. 
Rating:
1.0

They like to argue with people. And threaten people and dont have hospitality at all. 0 stars

Veronica D. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Roy R. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

leslie R. 
Rating:
1.0

I reserved AND put in my credit card the night before for a 6x12' trailer. The TOTAL was $95.00. When my brother picked up the next day, Prime Corner ADDED insurance making it $132.00 which I did not have. When I called and asked about a refund, he refused saying “he signed the paperwork”. I was diagnosed with a brain tumor and did not have any more money because I had to move for surgery and recovery. So, he has now put my account in overdraft and cost me even more money.

Richard W. 
Rating:
3.0

Customer did not leave a comment.

Micheal K. 
Rating:
2.0

My drop off time was 0900 hours on Sunday. We arrived at the drop site at 0830 and the individual 0830 there started yelling at me he did work for U Hal and would not help me, told me that the sign out front listed the times. I put the key in the box, he was now yelling that I would PAY.

William W. 
Rating:
5.0

The young man was great.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
3.0

Customer did not leave a comment.

Hogan H. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Very helpful. Great experience.

Patti H. 
Rating:
4.0

Customer did not leave a comment.

DOYCE W. 
Rating:
3.0

Customer did not leave a comment.

Nellie Y. 
Rating:
4.0

The insides of the truck were clean, but the outside was not clean.

David H. 
Rating:
4.0

The gentleman running this location was excellent to work with and went out of his way to help me

Todd S. 
Rating:
5.0

Last minute decision on Sunday and Store came through with rental at the right time.

AUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

PATINA S. 
Rating:
2.0

Customer did not leave a comment.

Jason J. 
Rating:
3.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

I felt they were helpful and friendly and willing to work with me

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
1.0

Make sure items requested are available

Joe N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Perfect size and easy to pull

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

MORGAN T B. 
Rating:
5.0

Customer did not leave a comment.

mathew G. 
Rating:
5.0

Customer did not leave a comment.

suzanne M. 
Rating:
5.0

I loved that everything could be done online. At the location they ensured that all lights were working on the trailer before I left and the trailer was safely connected to my Jeep. After a quick online check in, it was a painless transaction. I love that they put safety first and make sure all lights are working and connection is secure. Thanks so much! My refund was also put through the following business day with receipt emailed to me. Very pleased. Thanks!

JOHN A. 
Rating:
2.0

It would be nice if customers weren't lectured or reprimanded for reserving a truck at a location that didn't end up being the pick up location since apparently only the reserving location gets the commission if you reserve a truck online. I learned this after being scolded by not just one, but two, UHaul reps when I went to pick up the truck I reserved. I reserved a truck closest to where I was moving from but apparently trucks aren't kept there so I was bumped to a farther location. Therefore it might also be helpful for the next customer to know if a truck is not at the location when they reserve it. And if they do have to drive across town to pick up the truck, they definitely shouldn't be reprimanded because the pickup location won't get commission but has to go through the hassle of renting the truck. Penske for me moving forward due to this!

Laurel S. 
Rating:
2.0

This is a father and son ran business. Father is extremely rude! My husband told him he didn't have to be rude to me. The guy got upset too. I made reservations days in advance with the son and paid for truck rental. I told him pick up would be 8:30 am. He put 11 on reservation. I went at 8:30 like I told him. The father was working and told us they don't start til 9:00 am. He called his son in to handle the rental. My husband and the father exchanged words about his rudeness and the wait. The father told us we didn't have to rent the truck. This was all uncalled for and we had to wait for the son to come take care of us. I personally think UHaul should remove their rental business out of that place! The son was very nice. But if people have to wait to do the business around the son's schedule, that is not good business. I don't like confrontation and just told the father we were kind of in a hurry as we had family waiting on us outside to help and I didn't deserve being treated that way. We will not return ever to do business there!

PATRICIA P. 
Rating:
5.0

Very pleased with the service, things are fine if they treat others as well as they did me all will be fine

ELBERT M W. 
Rating:
5.0

The men at this location were ever nice. They made sure everything was in good working order before I left. They even hooked the car hauler up for me. Very good people!

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

margeori M. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

great customer service and very very helpful. The rep was knowledgeable and made my process easy from start to finish.

Deyon H. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
1.0

Customer did not leave a comment.

ROXIE W. 
Rating:
2.0

Suppose to pickup at a location close to us ended up having to drive out of the way to pick up a truck. Truck was outdated some functions didnt even work in the truck such as the lighting inside. Truck shook really really bad while driving.

James M. 
Rating:
4.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Have someone at the store that is familiar with the process. The person at the store wasnt sure what information to get. They took another credit card number, even though we had already given to the customer service rep.

JAMES REED H. 
Rating:
5.0

Customer did not leave a comment.

DANNIA ISABEL A. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Had trouble with mobile check. It said there was no equipment assigned at the location and to go inside for assistance. The store was closed and no one was there to help.

Jason J. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

The guy there was rude and not very knowledgeable. He said the guy in charge would e-mail me a receipt Monday but Tuesday I had to livechat with customer service to get a receipt.

LOUIS W. 
Rating:
3.0

Customer did not leave a comment.

John E J. 
Rating:
5.0

The service was excellent and very friendly. I will recommend them highly and will not hesitate to use them again.

BEATRIX WEBB B. 
Rating:
1.0

Transferred several times to a different location, each time given different price, location, one location wasn't handing any equipment, information given wasn't entered in system, took hours when on the phone with call backs

diane I. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Warner A. 
Rating:
5.0

This was not my requested location. I had to drive 30 minutes to get it. That added 1 hour to my trip. I did not appreciate that. I had no choice.

Asad A. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

I always enjoy going into this store. The people who work there are really friendly and helpful.

lisa P. 
Rating:
1.0

Over an hour getting blankets transferred from another location where I had to go pick them up. Very Very slow.

steve B. 
Rating:
1.0

Rude

JACOB O. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
3.0

My issue is why would you advertise moving supplies for purchase that your location does not keep in stock while making an online reservation

Randall N. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

They need to properly take in the vehicle. Didn't like leaving the truck behind a gas station unattended or locked in.

denice H. 
Rating:
2.0

Customer did not leave a comment.

Lindsay C. 
Rating:
1.0

Older guy states his son did the uhaul even though it was after opening hours. Wanted to tell me how I was going to be charged fuel and miles, even though, I had just fueled it at his convienence store. This was because the location I picked up at could not color with the highlighter he used to mark the fuel and the man at drop off not wanting to read 1/2 tank, he was trying to go by where the line was and got very defensive when I attempted to explain. Won't be going to his store again even if I am completely out of gas, will walk miles to get to another. What a jerk.

Patrick W. 
Rating:
3.0

The drop off was a bait convenience store, had to wait awhile to get checked in. Maybe it's a drop location only as there was only one small trailer on property. Store smelled like bait, as in old bait. Not pleasant in my opinion. ..

DEBORAH S. 
Rating:
1.0

Customer did not leave a comment.

sharon T. 
Rating:
3.0

The dealer was VERY FRIENDLY.

LANCE S. 
Rating:
1.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Great service, quick friendly service.

MARK S. 
Rating:
3.0

Truck needs to be taken out of service until front end is repaired. Brakes are soft. Require uhaul representative to be on site at rental location. Had to perform rental transaction over phone. Would have preferred to have total amount and receipt before leaving location after returning truck.

William C. 
Rating:
3.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Everything was super!

ROBERT P. 
Rating:
2.0

Other locations that I have rented with have always helped to hookup the trailer and verify the lights work properly. This location just had me sign and pointed me to the trailer.

Jeff I. 
Rating:
4.0

I made reservation for Godley TX. But when I went to pick up the truck, they did not have any. They redirected to Cleburn, approx 20 miles away, and I was able to get a truck. This was disappointing.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
No reviews have been submitted for this location.

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