Customer Reviews for Princeton Storage
(U-Haul Neighborhood Dealer)

491 reviews

401 S Wickham Ave   Princeton, WV 24740

(304) 716-4144

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(304) 716-4144

401 S Wickham Ave
Princeton, WV 24740

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

theresa H. 
Rating:
5.0

I've used this location multiple times and I LOVE them! So friendly and helpful!

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

HARASON T. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Great people ! Very helpful and friendly !

Bobby G. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Very smooth transaction

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Barbara Lynn C. 
Rating:
5.0

The people at this location are VERY easy to work with. They will go out of their way to help if possible. What a great experience I had with them.

Paul B. 
Rating:
5.0

The staff at the Princeton location are wonderful. Very pleasant and professional.

Chris M. 
Rating:
4.0

Reported issue with truck. Establishment removed from service

Paul M. 
Rating:
1.0

Worst service ever had to deal with. I'll never use uhaul again the way I was treated and charged me for gas and cleaning when everything was good when I left

Kevin H. 
Rating:
5.0

You can not charge 500 dollars for a day rental but other than that your aces baby.5 ✨ all around

Jason B. 
Rating:
5.0

Customer did not leave a comment.

denna W. 
Rating:
5.0

Was perfect staff fantastic

Richard M. 
Rating:
5.0

State when exactly to expect the deposit to be returned to debit card.

Courtney B. 
Rating:
5.0

Can't speak for any other location.But this one is great.

Brian L. 
Rating:
5.0

Very friendly and helpful.

david R. 
Rating:
5.0

Customer did not leave a comment.

Gina L. 
Rating:
5.0

Great people fast and friendly

Brian L. 
Rating:
5.0

At this location!! There is absolutely nothing you can do to improve For the next customer. Very professional courteous considerate And concerned people They went above and beyond To take care of me I have used u-haul all Many many times In my 61 years, And this was by far My best experience. Not that I have ever had a bad experience with U-haul. You can be proud to have them as u-haul Representatives. Thank you

TIM U. 
Rating:
5.0

Customer did not leave a comment.

ASHTON K. 
Rating:
5.0

Customer did not leave a comment.

Sam A. 
Rating:
5.0

They are awesome they actually are are really good with the prices and make sure the gas is filled up I would recommend them to everybody say your respectful they are 100% legit

Beautifull J. 
Rating:
5.0

the employee was helpful and nice

Joe S. 
Rating:
1.0

Nobody at the site

Micheal D. 
Rating:
5.0

Very professional great service friendly

Larry C. 
Rating:
5.0

They do not have any moving pads. No one in area had a cargo van.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Anna D. 
Rating:
5.0

Great people to work with

Brian L. 
Rating:
5.0

The girl working the location at south wickham was extremely helpful, fast and very friendly will always do my rental needs there

Jonathan M. 
Rating:
5.0

I'm a repeat customer. I prefer them over others I have used in the area

James H. 
Rating:
1.0

Had a large truck reserved for weeks prior and still Got stuck with a smaller truck that didn't get the job done Staff seems too tired to care or smile

JAMIE J. 
Rating:
5.0

Customer did not leave a comment.

CASANDRA K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

We was looking for a uhaul and could not find one, until we called them and they had one. They was very nice, if we need another one we will call them again.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Neal H. 
Rating:
5.0

Customer did not leave a comment.

Joann L. 
Rating:
5.0

Great customer service

Kimberly V. 
Rating:
5.0

Customer did not leave a comment.

Christy R. 
Rating:
5.0

Very nice guy that checked me in...Had a 24 hour truck... The only bad part was gas and mileage

Ryan P. 
Rating:
5.0

Quick & easy

Donna M. 
Rating:
5.0

Very friendly, helpful with me and also with a customer on the phone that had an issue returning a trailer.

Charles M. 
Rating:
5.0

Jennifer and Rick are the best in the business!!

Howard F. 
Rating:
4.0

Customer did not leave a comment.

GREGORY K. 
Rating:
2.0

Be fair in your charges and actually clean vehicles if you have the nerve to charge a cleaning fee. Vehicles shouldn't be steeped in cigarette smoke: people have serious allergies and it's dishonest to charge when you're not maintaining your vehicle. Shame on you. Won't get my business again.

Alex O. 
Rating:
5.0

I've rented many Uhauls and this was the best location ever!!!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

This was the second time we have rented trailers here. The staff is friendly, helpful and knowledgeable. I highly recommend it!

MaryEllen C. 
Rating:
5.0

Customer did not leave a comment.

Wyatt L. 
Rating:
4.0

Open hours could be adjusted. I was able to drop off using the app, but all the other equipment was was locked behind a gate. We parked the trailer out front beside another u-haul truck that was out front.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Jennifer and Rick were over the top helpful and kind!!!!! The BEST U-Haul folks ever!!!!!!!!!!!

Howard F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN TYLER H. 
Rating:
5.0

Super nice & professional.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Very nice and warm staff. Very nice!!

christina N. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

The female employee here was top notch.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
4.0

I was charged an unwarranted $25 cleaning fee after returning an in-town rental in the same condition it left in. Unfortunately, I had to use the key drop box, since the location was not open, and leave town the same day, so I couldn't' dispute it.

Patrick O. 
Rating:
5.0

Jennifer is always amazing. She cares about her customers and always has.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Very friendly & professional. I expect another one-way rental soon. I hope to use services by these same people - on both ends!

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

I was recommended by a friend.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Angie Lynn M. 
Rating:
5.0

Workers are very helpful and very friendly

Brian L. 
Rating:
1.0

Woman over charged me, we hauled bad tires in the truck. Tire water was left in the truck I expected a $25 fee to clean the truck she charged me $75.00 and yelled at me. Bad customer service I would've took care of all of this if I would've been told how much I was going to be charged. But they was closed when I dropped the truck back off because they was out running some errands.

Kassie M. 
Rating:
5.0

Customer did not leave a comment.

Pam G. 
Rating:
5.0

Customer did not leave a comment.

Austin W. 
Rating:
4.0

The lot that the truck was setting in had a lot of water holes. It was a big lot but you could not avoid any of the water holes. Had a pull trailer in tow on my pick up truck with a couch and the couch got a little wet from having to go thru the water hole.

David S. 
Rating:
5.0

I was very satisfied and Rick was real nice

Partrick J. 
Rating:
1.0

Their parking is limited so I had to leave my vehicle in the only parking spot they had in front of the office, because everywhere else is mud and craters in the dirt. I rented the vehicle for two days, and they threatened to tow my vehicle at my expense which isn't legal because they have no where else to park nor is the documented anywhere you can't park there. I didn't have any way to drive two vehicles, so I had no other options. Then they want you to drive back wasting gas in the uhaul just to move a vehicle, that others can park where they wanted me too because I'm sure I'm not the only person that doesn't have a means to drive two vehicles. I would never recommend this location!

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

Mohamed S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Excellent Customer service. Jennifer was very helpful and easy to work with!

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WALTER C. 
Rating:
5.0

Customer did not leave a comment.

Vicki T. 
Rating:
5.0

Great customer service and treated beyond expectations!

Hunter T. 
Rating:
5.0

Customer did not leave a comment.

Merle B. 
Rating:
5.0

Customer did not leave a comment.

Joachim C. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

Lady was very useful and very nice.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Daniel Lee Jr W. 
Rating:
5.0

No improvement needed! The staff was friendly, helpful, and answered all my questions. Equipment was clean. Great experience, I will definitely return.

Angaletta H. 
Rating:
5.0

Amazing customer service and support! Always had a truck when we needed it and always had a smile for us when we came through.

Andrew O. 
Rating:
5.0

Super nice

MARY D. 
Rating:
5.0

Nothing at all. Jennifer and Rick were awesome!

Alecia H. 
No reviews have been submitted for this location.

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