Customer Reviews for Princeton Storage
(U-Haul Neighborhood Dealer)

584 reviews

401 S Wickham Ave   Princeton, WV 24740

(304) 716-4144

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 6/14/2024: 8:30 am - 3:00 pm

Services at this Location:

Contact Us

(304) 716-4144

401 S Wickham Ave
Princeton, WV 24740

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 6/14/2024: 8:30 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

sariena s 
Rating:
5.0

Customer did not leave a comment.

Jimmy W 
Rating:
5.0

The representative was amazing and very professional. The truck was great and performed really well. Thanks 👍 Ali and Vickey. Much ❤️ love from our family to yours.

ali k 
Rating:
5.0

Very pleasant, good service

Philip C 
Rating:
5.0

Customer did not leave a comment.

Nancy D 
Rating:
5.0

Customer did not leave a comment.

Doit K 
Rating:
5.0

Great staff to work with, easy process

Kim G 
Rating:
5.0

Customer did not leave a comment.

dee b 
Rating:
5.0

Thanks

HARRISON T 
Rating:
5.0

Customer did not leave a comment.

Doreen P 
Rating:
5.0

Customer did not leave a comment.

Dawn B 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P 
Rating:
4.0

Advise customer that customer is expected to provide all interior ropes/tie-downs and padlock for loading door.

William B 
Rating:
5.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

I appreciate how friendly and professional the staff was. Thank you so much

Garry T 
Rating:
5.0

I'm overall impressed from my first call about a truck . I was made to fill important and welcomed . I will use them again in the future

David W 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Dustin T 
Rating:
3.0

Customer did not leave a comment.

Brent D 
Rating:
1.0

App sucks not updated

Timothy W 
Rating:
5.0

The people are very friendly and helpful.

Dillard L 
Rating:
5.0

The best customer service I have encountered to date and I am 55 years old!

tammi f 
Rating:
5.0

Entire process smooth and professional

Donald V 
Rating:
5.0

Customer service was excellent

Tanya W 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
5.0

Everything was well organized and the customer service awsome. No complaints here

Harold S 
Rating:
5.0

Customer did not leave a comment.

Dennis D 
Rating:
5.0

Customer did not leave a comment.

Autumn B 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

patricia c 
Rating:
5.0

Great place to rent a uhaul.

Brian B 
Rating:
5.0

😊 No improvements needed from staff at 401 S. Wickham Ave. Princeton WV -U-Haul. Very professional, had 3 trucks available, even "heated up truck" for me😊 Answered all my questions. Very approachable & patient staff. 🎄

Liz L 
Rating:
4.0

Truck needs ramps on them, and could definitely ben cleaner, the checkout and all through online/ or in the app is a Whole big difficult process and is much easier & Faster to do in person. Good location and friendly guys workn.

Robert M 
Rating:
4.0

Customer did not leave a comment.

KEN D 
Rating:
5.0

This location is always clean! The staff is incredible as well!! Thank you for all you helped us with for our move!!

LeAnn M 
Rating:
5.0

Very nice people

Brian L 
Rating:
4.0

Customer did not leave a comment.

Garrett C 
Rating:
5.0

The overarching U-Haul organization could make their website more user friendly by making it easier to skip all the extras that may not be wanted. Put them all on one page for crying out loud. I tried to use the online service and not only was it cumbersome, both times it failed: once because it said the truck was unavailable when it was, and once because it changed what I was renting on one of the last pages. I didn't want to go back through ALL of those extra pages to edit it. The local business was absolutely fantastic!!!

Margaret J 
Rating:
5.0

Nothing, everything was smooth from start to finish.

joe l 
Rating:
5.0

The entire service went smooth. Very nice and easy to deal with. Will definitely use again if need another uhaul.

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

Gregory O 
Rating:
5.0

Customer did not leave a comment.

Angela T 
Rating:
5.0

Winter’s Storage in Princeton WV is excellent. They are friendly and efficient!! Thanks.

Lea A 
Rating:
4.0

Customer did not leave a comment.

Kyle K 
Rating:
5.0

🌴Continue to offer great rates in all areas of service. 🔹 Keep at least 1- truck of each size on lot at ALL times. 🔹(I liked calling the 800 number to reserve my truck verses calling local offices.) 🔹My experience with U-Haul was GREAT!!! 🌴. Thx 😊

Liz L 
Rating:
5.0

got nothing....great job, very professional, helpful and courteous!

Stacia K 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Angaletta H 
Rating:
5.0

Customer did not leave a comment.

Gloria H 
Rating:
5.0

Great people great vehicle

Dustin T 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

Nothing

Mary D 
Rating:
2.0

I picked the truck up with my son and it had little to no gas in it. And when I returned the truck with the same amount of gas in it they tried to charge my card multiple times for three different amounts. And kept trying to charge it thru out the month I have been renting U-Haul trucks for years at the Bluefield location and there was never any problems. They also charged 15 dollars more for the same truck.

Kwame H 
Rating:
5.0

Rented here many times, these guys are always first class !!!

Gary s 
Rating:
5.0

Customer did not leave a comment.

Brenda W 
Rating:
5.0

Awesome customer experience! The whole process was easy & the employees were amazing!!!

Sharon J 
Rating:
5.0

nothing

Dustin T 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Customer did not leave a comment.

lisa l 
Rating:
5.0

Customer did not leave a comment.

Christian H 
Rating:
3.0

Customer did not leave a comment.

Zachary T 
Rating:
5.0

Customer did not leave a comment.

Gayle H 
Rating:
5.0

Customer did not leave a comment.

Ralph S 
Rating:
5.0

Customer did not leave a comment.

Katrina H 
Rating:
5.0

Customer did not leave a comment.

Sophia G 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

I realized two days later I'd left a new broom in the back of the truck. They still had it and I'm not out a broom!

Sean G 
Rating:
5.0

Amazing helpful courteous…..

Russell G 
Rating:
3.0

The drop off location called me about the lock on the back of the truck, stating that they were going to have to cut it off if I didn’t come get it. The lock belongs to U-Haul, is not mine. It was on the truck at pick up & we were supplied the combination. Gave them the info & combination. They acted surprised, like they had never dealt with a lock being in a truck before.

Scott W 
Rating:
5.0

Allways come to this location Really great

Ruth S 
Rating:
3.0

Need help hooking up u-haul trailer,

JACK J 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

So friendly

Vanessa V 
Rating:
5.0

Nothing

Latosha W 
Rating:
5.0

Jennifer and her husband were AMAZING! Not only was she so helpful on the phone but in person was even better. They took time to explain things and did all they could to help me. This was a very important trip for me and they took a weight off my shoulders. Pleasant experience and amazing staff. I will be returning because not only did they do their jobs but they were happy to do so. Please please recognize these two!

Stephanie O 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
4.0

Customer did not leave a comment.

George P 
Rating:
5.0

Great customer service

Harry T 
Rating:
5.0

Customer did not leave a comment.

Bobb R 
Rating:
5.0

Customer did not leave a comment.

pamela c 
Rating:
5.0

Customer did not leave a comment.

Janet O 
Rating:
5.0

Customer did not leave a comment.

GARDENIA J 
Rating:
5.0

Excellent service, nice friendly lady in office.

FLAVIE B 
Rating:
5.0

Customer did not leave a comment.

Gina L 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Customer did not leave a comment.

Ashley P 
Rating:
5.0

Jenn always gets me taken care of. Everyone at this facility has been nothing but nice to me. Have always helped me in anyway they can. This last time they didn't have a truck I could rent for the day, but they told me exactly where I could get one.

YANCEY M 
Rating:
5.0

Was in and out quick the trailer had new tires on it and it towed great

Clint S 
Rating:
5.0

Very friendly employees

stoney w 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Have dollies and a ramp or lift on every truck anything elsewhere is excellent thank you

Ernie D 
Rating:
5.0

Customer did not leave a comment.

theresa h 
Rating:
5.0

I’ve used this location multiple times and I LOVE them! So friendly and helpful!

Melissa W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

HARASON T 
Rating:
5.0

Customer did not leave a comment.

Shawn H 
Rating:
5.0

Customer did not leave a comment.

Tim R 
Rating:
5.0

Great people ! Very helpful and friendly !

Bobby G 
No reviews have been submitted for this location.

Additional Services at this Location

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