We had no problems or issues with the rental. Staff was very friendly and knowledgeable. Gave all details needed up front as to costs and what to do. Very much appreciated
Cindy C.
Customer Reviews for Princeton Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jennifer went above and beyond after I found out my storage rental location burned to the ground she accommodated me and met my needs a thousand percent.
Lori S.I used drop off place was closed
Sabrina K.You guys are top notch.
brian P.Nothing, this place was easy to access, pick up/drop off, and the couple working were so pleasant! It was refreshing to meet kind people in the customer service world again! Would definitely go back and highly recommend!!
KERRIE B.Very friendly laid-back people we were in there joking around 11 and taking care of business
Kathy W.Very helpful and friendly and professional
Mary Ellen C.Jennifer was very pleasant and helpful, easy to work with. The truck drove well and was generally clean , but had cigarette ashes in a door compartment and the inside windshield was not clean. Overall, though, it was a positive experience!
Rachel W.Friendly service
Jonathan L.Excellent
Mullen M.Very friendly staff and my truck was ready
Scott S.Excellent service!
Mark P.Nothing
Ron W.U-haul overall is a good company and a very good value but this latest “adventure in moving “ was difficult at best because they could not deliver the cargo van I rented. Even though I got the same rate for a 10-foot box truck, it was much more expensive for operating costs on gas and turnpike tolls, not to mention a horrible ride for almost 900 miles. The truck was dirty and smelled like farm animals (which I had to clean and sanitize) plus the tire light was on the whole week I had the truck because they didn't have anyway of turning it off after servicing the tires. The front end had a vibration in it the entire time that not only wore my arms out, I was constantly worried that the tires were going bad in spite of being told they had been serviced. The staff at Princeton Storage and U-Haul are very nice people to deal with and did everything they could to accommodate me, I just wish I had been able to get the cargo van I reserved. I also appreciate the fact that Princeton Storage and U-Haul has moving supplies. Not everyone does.
Alyson B.Great service I needed the trailer for longer time I was told on phone I couldn't keep the trailer by the place I was suppose to drop it off, but representative said that I could and re-registered me for it to come back . So very appreciated.
David R.Very nice people easy to deal with
Brian L.Great service!
Billy M.This is the only location I will use for Uhaul. The staff is wonderful and they are always true to their word. Thank you again for a seamless rental.
Edward S.That lady that handled me was super nice and needs an award for how great she is
Jayme H.Everything was excellent truck was clean, had a full tank of gas
Larry C.The reason I came to this location was the V B mart in Rich Creek was wanting 100 dollars for the same trailer, I thought your prices were set, the guy's at this location were great but I won't go back to your location at VB mart 403 Virginia Ave. Rich Creek Virginia.
jeff T.I did not have transportation back to my home when I dropped off the Truck. They went above and beyond by providing me transportation to my home. In today's world, you can not find this kind of Superior Customer Service. Princeton Storage has raised the bar for Customer Service.
Thomas A.Excellent staff and there to help. Pleasant people with smiles on there faces.
JAMES EDWARD T.Owners were courteous, friendly, and helpful.
Allan T.Workers was very kind and helpful
Brandon K.Knowledgeable employees with excellent customer service.
Robert M.Nothing everything was well handled.
Ron W.There is nothing more that y'all could do because the service was excellent. I was recommended by Joseph Thompson. He said y'all were the best around and he was right. I would tell everyone that I know the same. Thanks for everything and the excellent service.
Bonnie S.NO improvements needed. Customer service is EXCELLENT. Representatives are friendly and helpful in every way. This location is the epitome of super service-- and should be the "Gold Star" of any business.
HOBERT CLINTON K.Lights didn't work. Previous customer messed up lights and wires. Was told they would fix it at the u haul location so I didn't even use the dolly. Didn't want take chance of getting ticket
Brad B.Improvised on the spot to help me out! Thanks!
Neil F.Very nice people.
Dianna M.I was charged to much and could not find the box to get the key..I had to call customer service to get us finally into a uhaul.
Freda S.Jennifer and Rick both are awesome
Antoinette B.The renting process was fast and easy. The customer service was excellent
Lynn R.Nothing personel were great and customer service friendky
Jack J.The best experience in a terrible situation. Wonderful husband and wife at u-haul in W. Virginia. Both of them went out of their way to help us. Nothing but great things to say about the organization!
Thomas K.Could say alot cost to much problems getting refund and refund amount I would not recommend renting take money immediately but can't refund immediately and write amount don't do what they say going to do
Selida C.I wouldn't recommend to anyone anymore. The charges for 99 cents a mile is ridiculous. I knew it going in but needed to move so had to get it. Had it for about 3 hrs and 40 miles total and it cost me over 80 dollars. Won't do it again
Barbara L H.N/c
EULISDARRELL K.More overview or videos on driving and tips, sign up help on website account. I never could get set up or modify my drop off location to a place closer to me...
John M.Employee very nice and accommodating.
William S.Lady and man who ran the location was nice.
Charles M.Friendly and professional
Rachel G.Everything was great no need for improvement.
SAMANTHA P.very good
Eugene H.The team at Princeton Storage are phenomenal! Fast, clean, organized and professional. I have used them several times and for different equipment. Stalwart service!!!
Dane R.Excellent check in. Will use again!!!
Michael O.Everyone was great. It took no time to do the paperwork and getting the truck ready for me (even though I was a walk in customer)! Also, this was my first time using uHaul too. Very Happy!
William C.Princeton Storage is very customer oriented. I would highly recommend this company. Great follow up after the sale!
Jim M.Above and beyond friendly and helpful🥰. Will be using this location, as long as I'm hereâ¤ï¸
Lori Anne K.Efficient, personable, and helpful, Princeton Storage made the whole U-haul trailer rental experience painless.
Chad H.