Trent H.
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Customer Reviews for Princeton Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Princeton Storage
Raymond Wayne B.
Excellent service, please don't change.
Kaila W.
My only problem was all of the pot holes in the parking lot
HOBERT CLINTON K.
Representative Jennifer was very helpful in correcting ALL errors of all the other representatives. This is the third time in 3 months I have used U-Haul and always dropped off the Cargo trailer at the S. Wickham site. Jennifer is always polite, professional, resolves any issues I encounter and is consistently kind. She represents the U-Haul company in a positive manner and I think she should be the face of your company. All encounters with Jennifer has always been very helpful and positive.
Britni E.
Nothing with this location needs improvement. The check in process was fast and easy. The man that helped me was super kind.
Mathew B.
N a
GREGORY KEITH C.
The app sucks. Please fix it or do away with it. i tried to return the truck after hours but the app wouldn't go past the share my location screen. Just so happens that the drop off location was my rented storage facility where I was moving my stuff to. Tried for over an hour to get the app to work and even tried calling go uhaul number and couldn't get anyone. I was already tired from an 8 hour drive. So I parked the truck outside the drop off location as I had no other place to park it and had a friend drive me home. Couldn't sleep worrying about the truck parked outside of a secure area knowing I was still liable for the truck. Had to make a special trip the next morning and take off from work to have rep finish checking in the truck for me. The app experience caused me so much more stress, pain and agony than I was already under with the move. However the in store live person rep was excellent and did much to alleviate the stress caused by the app. As far as recommending to a friend, I wouldn't recommend uhaul at all except that I would recommend talking to a live rep and not using the app if they must use Uhaul.
Michael C.
Very affordable and they accommodated me quickly!
joan J.
Really enjoy dealing with Jennifer. She is very personable, very knowledgeable, and very kind.
Kenroy W.
The manager was excellent in every way!
Terry G.
Easy location to access, they were friendly & courteous would do business with them again
Lori F.
We were not told we had to pay for a dolly nor gas when it was booked. Nor was we told we had to pay 2.50$ extra per toll and we had 3. The uhaul was 186$ then paying for gas to put back in it is ridiculous. Nor did we get anything back like my fiancé was told for turning it in a day early. We are not happy about this at all. I feel we were way overcharged.
Jerry F.
Couldn't ask for anything better! The people were excellent with Service . Thank you to the lady iat the Princeton location. Very professional with excellent service
Ronda Lynn P.
First time renting a uhaul and I was very pleased the truck was clean an the 2 people that helped me at the rental company was very nice an polite
Hayley S.
Had a little trouble finding my truck, it was located in the lot next to the office and not where the circle was pointing on the map from the site.
Dalton R.
Jennifer was very helpful, very kind. Highly recommend her for a raise! Great place overall.
Jim D.
Thanks for making this a great experience.
TARA P.
Everyone was very helpful and this was overall an easy experience for me. The truck was fairly priced and clean.
Perry S.
U-Haul is way to expensive!
Larry T.
Everything was well taken care of
Charles D.
Thank you
mary W.
More staff in Abilene.
David W.
Extremely helpful and professional.
Jason F.
Nothing all is going good nothing to change
Christopher R.
Vehicle interior was dirty but mechanically acceptable. Staff was very knowledgeable, friendly, and helpful.
Bradley V.
I used my smartphone to return the truck. I didn't have to have any assistance. Great location and it was easy to find everything I needed.
Jennifer H.
It is so nice knowing the staff at Princeton Storage is always there for us. We use Uhaul quite often due to having college age children and we will never go anywhere else for our rentals.
Joseph H.
Jennifer and the team went above and beyond to make sure we had everything we needed! They are fantastic! I highly recommend!
Harry W.
Pretty much nothing. An employee with first name Jennifer is a credit to uhaul. Really knows her product with dynamite suggestions to assist the customer make the proper decision. Clone her! And NO We are not related.
Roy D.
Nothing it was awesome. Really good service and friendly. Thank you.
Charles S.
This is the most helpful location I have ever worked with. They cannot do enough for their customers!
Christopher P.
Address takes you up wrong road. Had to find using google search for princeton storage instead of the address given by uhaul
Rachel P.
These folks were super nice and helpful. Hatd working people running a good business.
Sydney S.
The parking lot was gravel and it had HUGE holes and it was very muddy and full of puddles. I couldnt get my mini van over the first hole. My boyfriend had to walk through them after he dropped off the truck and keys.
Helen P.
Keep in contact with customers.
Judith V.
Service was great and very friendly and helpful. I would definitely use them again and will refer you to anyone that needs UHaul services. Thank you
Jacquelyne M.
Agent couldn't have been any nicer very pleasant experience thank you
Jerry R.
I was happy when being told in Princeton, WV that the lady did not know how to do tax exempt & then she said Beckley would correct it for us when I returned it. Beckley Uhaul guy would not do so. I still believe we should not have to pay that! I hope you will make it right with us!
Arvin M.
Need to take a look at the winch does adjustments to tighten down they seem to be wore out and I had a little trouble getting him blue snow and it was pouring down rain but otherwise everything went good
William B.
The wires were broken on the tow dolly I rented so I had no lights on it
Joseph G.
We had a pleasant experience with this return facility. Everything went great the entire move. Many thanks to Princeton Storage. I would recommend to anyone .
Jeff H.
The Uhaul representative was very cordial and well informative.
ANTHONY C.
Comment is same as the pick up location.
Christy S.
I will be happy to return here. A++
Sam J.
Best customer service. I have had in years,Jennifer Thanks again.
Edward S.
This is the only Uhaul facility I want to ever deal with. Wonderful customer service and the trucks are always clean and in good shape. Thank you.
Tom B.
I called from the interchange (Lowes) to get directions. What I got was "go down the hill" and was disconnected. That was less useful then if I asked someone at Lowes.
Heather D.
Excellent customer service
Scott S.
I hope you keep this location... fast very friendly & very curtious
Terry S.
No improvement necessary at this location! Excellent service very professional and friendly!
William W.
Experience was great.
THOMAS C.
The Folks were fantastic.
Robert G.
Not a thing, ever thing was good thank you.
Michael S.
You were wonderful!??
Martin W.
They tried to charge me more than what I was originally told they instantly fixed it
WILLIAM B.
I was sent out the door with no walk around and a damaged transport trailer that I ended up semi repairing to make my road trip customer service was contacted and everything was documented and waiting for a return phone call to help resolve this issue as of right now I will not recommend the company to no one extreme poor customer service at pick up location
John E.
Nothing everything was great
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