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Laura B
Customer Reviews for Princeton Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional. Courteous. Would definitely recommend
LISA MGreat place place to teams from
BARRY SGreat People and great Van!!
Genavie AThe people working there are nice and helpful also.
RONALD FThis was mobile pickup and return I rented for 1 day 24hrs. Turned it in 1 hr early. Drove 5 miles, yes 5 miles, was charged $30 gas fee, $90 additional fees for God knows what. What should have been a rental charge of approximately $45 was $144 charged to my card. I called the 800 number and she told me that it was reading the gas was less than I picked it up with (two bars over empty picked up and two bars over empty when returned.) Said it was returned 24hrs and 17 minutes. I scheduled pick up 5pm Friday. They say get there early so I actually picked it up at 4:43 Friday brought it back at 3:46 today. I went to put $5 gas in it across the street from the drop off location and the mileage jumped up a mile. I best be getting refunds for the over charges on Monday when they open.
DAVID AI have used U Haul several times over the years - never at this specific location. I want to say, this location and the staff were AWESOME !! My entire move was so smooth and not one issue came up. I will definitely recommend this location on Wickham Street, Princeton, WV to everyone I know. The staff was so nice and professional. Thank you
John PThe customer service here is always outstanding. Whoever the lady is behind the counter she rocks!
SCOTT PEmployee did not check break, running lights or turn indicators after hooking up trailer. I had my wife walk through it with me. They were nice people though.
Adrian MOverall the experience was much better than I had anticipated. I highly recommend this location. It was the second time I rented from there. The truck was clean and performed great.
Stephen WThe staff is wonderful!! The truck was great!! Recommend them highly
GENAVIE AThis is the second time using Princeton Storage and U-Haul for moving. They are always friendly, professional and efficient. They check back with you to be sure every detail of your rental is good. Pick up was quick and they explain the details of dropping off the rental. Highly recommend
SANDRA BThe management here is very nice and helpful. Fantastic service. I recommend to anyone.
MICHELLE BGood job, friendly service
JONATHAN KEveryone was super nice. I rented a trailer and also a storage unit.
MICHELLE Bnot a thing
TRACY HThis is not where I reserved the truck to. Had to go far out of the way to get it. Had broken glass in it when I picked it up.
ZACHARY KGreat customer service.
BRIAN LIf customer ask for a certain uhaul make sure you have it at the uhaul location when they arrive. Over all the service was great except for that.
JANET MThe people at Princeton were the best I have every dealt with. Very professional, very helpful will highly recommend. Thanks Bob
ROBERT TGreat people always giving Great customer service.
BRIAN LRecommend no customer at all! They are grimy and will take your money!
BRADLEY HGreat service
William CVery nice and quick
JOSHUA HThe truck did not have a full tank of gas which caused multiple stops to get gas. I was never able to fill the gas tank. When I called to inform the office that I was on my way to pick up the auto transport, they closed the store and left me stranded. It took an additional two hours to find another auto-transport.
Nia KNicest people I have ever dealt with
MELISSA WGreat place.Great people.
BRIAN LGreat customer service
CHARMAINE RSeemless experience and would definitely use this method again in the future.
Paula KPut grabs on the outside of trucks
DAVID WEasy, friendly, helpful people!!
Michael OGreat people
BRIAN LGreat to work with. Highly recommend
Noah TEverything was fine and staff helpful and friendly.
STACY MChris and Jennifer give great service
Nancy MThe staff at this location is more than excellent. They are very good, courteous and helpful some of the best that I’ve ever seen.
Timothy HI have rented from thousands of uhaul facilities but never have i felt like a family member soon as I walked in the door! Jennifer was Amazing!! She is Awesome! 10 Stars
RHONDA LVery nice nice people and great service. There was a problem with the app when trying to schedule and then again when returning the truck but all went well. Thank you so much!
JESSICA BStaff was very friendly & helpful. I will go there again if the need arises
CHRISTINE LThe employees that took care of my rental, were pleasant, helpful and efficient. Will definitely use them for future U-Haul rentals.
mitzi jThe representative was amazing and very professional. The truck was great and performed really well. Thanks 👍 Ali and Vickey. Much ❤️ love from our family to yours.
ali kVery pleasant, good service
Philip CGreat staff to work with, easy process
Kim GThanks
HARRISON TAdvise customer that customer is expected to provide all interior ropes/tie-downs and padlock for loading door.
William BI appreciate how friendly and professional the staff was. Thank you so much
Garry TI'm overall impressed from my first call about a truck . I was made to fill important and welcomed . I will use them again in the future
David WApp sucks not updated
Timothy WThe people are very friendly and helpful.
Dillard LThe best customer service I have encountered to date and I am 55 years old!
tammi fEntire process smooth and professional
Donald VCustomer service was excellent
Tanya WEverything was well organized and the customer service awsome. No complaints here
Harold S