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PEGGY K
Customer Reviews for Principal RV & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely nice representatives works at this facility. Explained everything very well and were so helpful on the return. The truck was in excellent condition..
LINDA NProbably improve the identity system?
William BAbbey was super-helpful and very friendly. Excellent service!
AXEL ZThis process would have been easier if the device that the location used foe renting the trucks would work properly. The representative that helped me was having a hard time scanning the id’s and mentioned this happens all the time.
MARIA VYour website did not transfer my drivers license pictures causing a long delay compounded by the network computer on site could also not upload my pict. Very unhappy with your computer system. Possibly need new It department.
Stan SGreat service and quick pick up
Kirk SGreat experience smooth transaction will come back again thanks
Billy SThe gentleman who was at this location is very friendly and made my day brighter.
Corene MThe entire process was quick & easy. The agent was knowledgeable.
Lynn CThe key drop box is a US. Mail box and there is only a sign on one side saying keys go in there, so that was a little frustrating because we didn’t pull in on that side of the mailbox and didn’t think to put our keys in a mail box. But the lady was very nice and professional.
Kaylin BMarissa was awesome, and very helpful.
Phillip BThe side mirrors are not adjustable
Kym AGreat customer service
Tamara CDolly was missing from the truck, and blankets/furniture pads that I paid for were also not in the truck.
Amanda SEverything went well except for the pickup snd dropoff paperwork. The process technically was cumbersome and took too long. The data entry part was apparently not working too swift.
Tomi MThe customer service was great. They were friendly. But I reserved a 20ft truck. I even talked to the ladly a couple days before. I dont know what happend but when I got there. my reservation was for a 15 ft truck. ?????. Yes. better than no truck. But with extra mileage and gas and fees from having to do an additional trip. Because of the truck being too small. I'm out of pocket an additional $100. Not cool.
Tiki PMegan Messerschmidt is awesome. Will come back just because of her.
ANDREW DI have no complaints about the location. However, I do have a general UHaul complaint. The dolly that I did not order and the huge bag of moving blankets that I did not order are stored in a truck taking up a bunch of valuable space that I paid for that I cannot use. Get this crap out of the truck! This is my space! The consumer shouldn't have to pay for your storage.
Chris PCab smelled like smoke.
Matt HI have always received great service booking a truck from this U-Haul location. They have always been on time getting the right truck for me to use. When I return the truck, they are always prompt sending me a receipt. Never have any issues or problems. Thank you Principle RV & Storage for the great job you do helping your customers!
Sue FThis is a great place to rent a truck for moving. The staff at Principal are polite, caring, understanding and always ready to answer your questions.
Margaret FFree Coffee
DANA MVery professional staff that made my moving experience easy and worry free.
CHRISTINA CMy pick up location was changed twice so they gave me a $50 credit towards my rental. This location was not convenient but it worked out.
JULIE Jandrew was very nice and good at his job was in and ouy very fast it was great
ANTHONY FEmily and Anthony were exceptionally professional and kind!
ROGER OPicked up my truck from Principal RV & Storage in Battleground, WA. I received friendly service, a clean and well maintained truck, easy check in and return. This is a beautiful, secure, high tech self storage facility and having the U-haul truck rental and moving supplies made moving our items in very easy. Thank you!
Vanette FExcellent customer service at the location of pick up. The online scheduling of the uhaul was strangly easy! I honestly thought something wasn't right and some how the truck wouldn't be there, but I was just in my own head about it. Thanks for making the experience top notch
KENNETH GThe manager is an asset to your company. Excellent service and professionalism.
JAMES HWe are extremely pleased with the personnel and the facility at this location. The manager, Andrew, goes above and beyond for his customers.
LAWRENCE RThe beautiful ray of sunshine working today, set my tone for the whole day and it was an awesome day. She was so friendly and was very informative. I would definitely come back.
Tara HI’ve used this location before. Previous transactions as well as the pickup for this most recent rental have all been excellent and exceeded expectations. Drop off for this transaction is another story. I loaded the uhaul to take unneeded furniture to the dump several hours later. Upon arrival tot he dump, we noticed a sofa was soaking wet and the wall of the uhaul on one side was wet with several trails of water drips running down. No bid deal for my items since they are headed to the dump. I informed the lady who accepted my return of the uhaul, and took her inside and showed her the water. She said she’d inform her supervisor, but then she said “this truck is going out again at 9am tomorrow, so we will see if they say the same thing”. I was shocked! So the next customer could possibly be loading this uhaul with valuable items and this representative is aware that there’s a leak in the roof, and is okay not disclosing to a customer that their load may get water damage? If running a shady business like that is her desire, fine, but she probably shouldn’t be telling customers about it.
Cassandra RAlthough the location & service was great, our truck smelled so strongly of something like vomit or very very sour garbage that it was difficult to load without having to step out frequently for fresh air. I suspect that the previous user dripped garbage or something in it & then it sat in the heat. Whatever the reason, the site responsible for the truck should really go all the way into the truck to check this stuff, not just do a quick visual from outside. It was really bad.
Shawn BCustomer service was excellent. Andrew was not only helpful but quick.
Angela GFast friendly service. Easy process will use again!
Dina RWhen trying to return the truck, could not find the location with my GPS. Had to call several times to get to location.
Michael HFriendly. Awesome. Wonderful
ANDREW DOnly problem is this is a new location and they do not have a large inventory on site.
Thomas SVery professional, excellent and friendly service.
Wayne S