Customer Reviews for Principal RV & Self Storage
(U-Haul Neighborhood Dealer)

48 reviews

1710 SW 12th Ave   Battle Ground, WA 98604
(Apple Maps has wrong location right now please use Google Maps)

(360) 369-6151

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 369-6151

1710 SW 12th Ave
Battle Ground, WA 98604
(Apple Maps has wrong location right now please use Google Maps)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Megan Messerschmidt is awesome. Will come back just because of her.

ANDREW D. 
Rating:
5.0

I have no complaints about the location. However, I do have a general UHaul complaint. The dolly that I did not order and the huge bag of moving blankets that I did not order are stored in a truck taking up a bunch of valuable space that I paid for that I cannot use. Get this crap out of the truck! This is my space! The consumer shouldn't have to pay for your storage.

Chris P. 
Rating:
4.0

Cab smelled like smoke.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

I have always received great service booking a truck from this U-Haul location. They have always been on time getting the right truck for me to use. When I return the truck, they are always prompt sending me a receipt. Never have any issues or problems. Thank you Principle RV & Storage for the great job you do helping your customers!

Sue F. 
Rating:
5.0

Customer did not leave a comment.

Marc K. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

This is a great place to rent a truck for moving. The staff at Principal are polite, caring, understanding and always ready to answer your questions.

Margaret F. 
Rating:
5.0

Free Coffee

DANA M. 
Rating:
5.0

Very professional staff that made my moving experience easy and worry free.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

JARED M. 
Rating:
3.0

My pick up location was changed twice so they gave me a $50 credit towards my rental. This location was not convenient but it worked out.

JULIE J. 
Rating:
4.0

Customer did not leave a comment.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

MARK AUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN N. 
Rating:
5.0

andrew was very nice and good at his job was in and ouy very fast it was great

ANTHONY F. 
Rating:
5.0

Emily and Anthony were exceptionally professional and kind!

ROGER OIVA K. 
Rating:
5.0

Picked up my truck from Principal RV & Storage in Battleground, WA. I received friendly service, a clean and well maintained truck, easy check in and return. This is a beautiful, secure, high tech self storage facility and having the U-haul truck rental and moving supplies made moving our items in very easy. Thank you!

Vanette F. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Excellent customer service at the location of pick up. The online scheduling of the uhaul was strangly easy! I honestly thought something wasn't right and some how the truck wouldn't be there, but I was just in my own head about it. Thanks for making the experience top notch

KENNETH GEORGE D. 
Rating:
4.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

alexi T. 
Rating:
5.0

The manager is an asset to your company. Excellent service and professionalism.

JAMES HENRY R. 
Rating:
5.0

Customer did not leave a comment.

Katelyn P. 
Rating:
5.0

We are extremely pleased with the personnel and the facility at this location. The manager, Andrew, goes above and beyond for his customers.

LAWRENCE R S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

The beautiful ray of sunshine working today, set my tone for the whole day and it was an awesome day. She was so friendly and was very informative. I would definitely come back.

Tara H. 
Rating:
5.0

Customer did not leave a comment.

FLORIAN P. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

I've used this location before. Previous transactions as well as the pickup for this most recent rental have all been excellent and exceeded expectations. Drop off for this transaction is another story. I loaded the uhaul to take unneeded furniture to the dump several hours later. Upon arrival tot he dump, we noticed a sofa was soaking wet and the wall of the uhaul on one side was wet with several trails of water drips running down. No bid deal for my items since they are headed to the dump. I informed the lady who accepted my return of the uhaul, and took her inside and showed her the water. She said she'd inform her supervisor, but then she said “this truck is going out again at 9am tomorrow, so we will see if they say the same thing”. I was shocked! So the next customer could possibly be loading this uhaul with valuable items and this representative is aware that there's a leak in the roof, and is okay not disclosing to a customer that their load may get water damage? If running a shady business like that is her desire, fine, but she probably shouldn't be telling customers about it.

Cassandra R. 
Rating:
5.0

Although the location & service was great, our truck smelled so strongly of something like vomit or very very sour garbage that it was difficult to load without having to step out frequently for fresh air. I suspect that the previous user dripped garbage or something in it & then it sat in the heat. Whatever the reason, the site responsible for the truck should really go all the way into the truck to check this stuff, not just do a quick visual from outside. It was really bad.

Shawn B. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer service was excellent. Andrew was not only helpful but quick.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

victoria M. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C D. 
Rating:
5.0

Fast friendly service. Easy process will use again!

Dina R. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
3.0

Customer did not leave a comment.

sonya M. 
Rating:
5.0

Customer did not leave a comment.

PHAT U. 
Rating:
3.0

When trying to return the truck, could not find the location with my GPS. Had to call several times to get to location.

Michael H. 
Rating:
5.0

Friendly. Awesome. Wonderful

ANDREW D. 
Rating:
5.0

Only problem is this is a new location and they do not have a large inventory on site.

Thomas S. 
Rating:
5.0

Very professional, excellent and friendly service.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
No reviews have been submitted for this location.

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