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Charles M.
Customer Reviews for Print Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Liz was an absolute delight! I'm an older gal and she made the pickup and return of my rental truck so very easy and seamless. Thank you, Liz! You are appreciated!
Mary P.I tried using the app for mobile pick up but it was not working correctly, I called customer service and they struggled for an hour trying to figure out where my reservation was, on hold constantly, truck was basically out of gas when I finally was able to get on the road. Overall this location and the app usage was miserable. I was also asked to change the location of pick up which would have been fine but sitting around for an hour dealing with my reservation and then being 30 minutes from where I needed to load up was even more annoying. Bad experience overall.
Brian D.The manager is very nice
Marc L.The best service a person could ask for. As I stated above the exact comment is being said for the returning of said 26' box truck!!👍
joe K.Great people
Kevin V.Ernie went out of his way to meet us after hours and assist with making our experience the best ever.A great example of customer service
randy M.Always easy renting here
david P.Very quick and hassle free great help
marco R.Improve process of picking up truck. It was a really frustrating process.
Rosario C.Everything was already done amazingly great at this location. Continue providing great customer service!
izzie E.Excellent customer service. Made sure all of our needs were met and to our satisfaction. Very accommodating. Very positive experience.
Larry M.Love this place ! Super friendly and amazing customer service 😊👍🏻
Anna C.All previous times I rented were in good condition but the straps must be replaced right away on this particular unit. Personnel is always great!
Jorge D.The location was clean but maybe not as inviting in the sense that it is not very clear where to go off the busy road. Where I thought I was suppose to go was somewhat scary as a new person in the city but ultimately was able to find where I was suppose to be. While my overall experience was good in returning I may encourage a friend to choose a more well known location, with assistance.
Hillarie K.Rental equipment reserved was not in the trailer
Andrew C.The online check in was not working both for the pick up or the drop off. It took 1.5 hours both on the pick up and drop off to get to your c/s person to help with the pick up and the drop off. It made me late to the start of the move and late the next appt I had after the move. I let your c/s people know this and they didn't even compensate me in anyway. If you online check is not working you should not offer it as an only option for pick up and drop off.
Stephanie B.Excellent customer service, spoke to Ernie he answered all my questions, had adequate inventory to choose from, made my truck reservation, easy pickup and return! Highly recommend this Uhaul location !
DEE P.Extremely difficult to find, multiple buildings with locked doors, everything is spread out and confusing. I was charged a $17 fee even though the vehicle was returned on time, clean and with a full tank of gas as per my agreement.
adrienne M.Excellent service as always. This is my preferred location. They're always great and make it easy. Front desk made it super easy. Mr. Ernie was very pleasant.
Ricardo V.Everything went well
john J.Great people!
KEVIN V.I great experience from the answering of the phone to the drop off of the vehicle. I like the opportunity to leave feedback as well.
CORNELL C.friendly and helpful staff. convenient location .
christine H.Great people
KEVIN V.Great customer service
Maria G.Clean and friendly and amazing customer service
Maria G.I had a horrible experience renting this time Uhaul reserve a 26 foot truck but they didn't have it for me. When they called me to let me know they didn't have the equipment. I already had a flight reserved. The lady I spoke to on the phone was absolutely horrible.
Bill D.The mileage and gas was not accurate when we arrived and had to spend close to thirty minutes trying to get it right. We offered to return the vehicle to another place since they asked and were charged triple what we were quoted on top ong not getting any gas reimbursement.
Malay N.Nothing at all. Everyone was so professional, nice and pleasant.
Sally L.None
Mark C.Nothing. Keep up the good service.
Benjamin A.They were amazing already!!! Ernie, the owner, gave me amazing customer service! Thank you, Ernie!
izzie E.Great people
KEVIN V.The gentleman who rented to pick up to me was very professional, courteous and with step by step through the process to make it very easy.
ANTHONY S.Ernie was professional, helpful and pleasant.
Rebecca P.Tuvimos un problema con la troca, pero Ana nos ayudo, tod bien con la mudanza.
Gisel D.Anna was amazing, very helpful!
Jericho G.Better training for the staff, and better follow up when calling in regarding your pickup.
Rozlyn F.