Customer Reviews for Print Downtown
(U-Haul Neighborhood Dealer)

342 reviews

2301 N 16th St   Phoenix, AZ 85006

(602) 252-1041

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 1/23/2022: Closed

Services at this Location:

Contact Us

(602) 252-1041

2301 N 16th St
Phoenix, AZ 85006

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 1/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

YOY WERE GREATTTTT

CURTIS F. 
Rating:
5.0

Customer did not leave a comment.

LAURA LEANN S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES G. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY K. 
Rating:
5.0

YOUR AWESOME THANKYOU 👍👍👍😎😎😎🙋‍♂️🙋‍♂️🙋‍♂️😉😉😉

CURTIS F. 
Rating:
4.0

Customer did not leave a comment.

CONNOR L. 
Rating:
5.0

The owner was awesome and really understood our needs.

TAMI C. 
Rating:
5.0

NOTHING

CURTIS F. 
Rating:
5.0

Great customer service.

kyle W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE O. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Outstanding service I'll recommend at any time at this location thanks 1 million

JOSE ELIGIO H. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Zulu were great

CURTIS F. 
Rating:
5.0

Customer did not leave a comment.

ERIN O. 
Rating:
5.0

This place is awesome!

JEFFERY G. 
Rating:
3.0

The self -check through the app is garbage. The staff at the location were MUCH more helpful. I really appreciated their help

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

DEAN L. 
Rating:
4.0

We Were initially told that we had a U-Haul reserved and then two weeks before we called to confirm they said they didn't have one for us in our area. We were then told we had to drive to Arizona to get it. and we had to do it because we are moving out of state to New Hampshire. We didn't like that we had to drive to Arizona to pick it up as we lived in San Diego and this was out of our way.

JOSH M. 
Rating:
5.0

Excellent customer service

DEANNA A. 
Rating:
5.0

I had a great experience! Excellent customer service

ROSEMARY H. 
Rating:
3.0

The truck had dirt and animal hair inside, and the doors were locked upon my arrival. Granted, I was a few minutes late for my pickup, but I had to call the UHaul customer service number to get an employee to open the door for us.

Julia R. 
Rating:
4.0

The customer service was excellent. They have alot of available units. The staff was very nice.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Tammy V. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Great staff. They went out of their way to help me out. I would highly recommend this site!

KAREN K. 
Rating:
4.0

Customer did not leave a comment.

leonad L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

The young woman at the front desk was very kind and professional and everything was explained clearly. She needs a raise. She's that good.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

ERNEST G. 
Rating:
5.0

Professional, friendly service. Highly recommended!

GLen E. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA V. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

REYMOND M. 
Rating:
3.0

The system wouldn't accept my debit card for some reason and the employee just kept trying the same thing about 6 times. Then I tried my credit card and it finally worked.

MARITZA V. 
Rating:
5.0

The equipment was ready and clean when I arrived. The staff handled rental quickly and efficiently. The staff was very helpful at both check out and in. Will definitely rent from them again!

Robin H. 
Rating:
5.0

Great customer service

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
2.0

Offer a larger selection of vehicles and more staffing

HARRY C. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA Z. 
Rating:
5.0

Fix the app. Everything went fine except for the return. Doesn't accept photos on the first step of 5. Tried numerous times. As soon as I did it off the website it went right through.

Justin M. 
Rating:
5.0

Vwry Helpful

ARTHUR F. 
Rating:
5.0

💥💥💥💥💥

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

KARL M. 
Rating:
3.0

Folks were very helpful. They stayed open late for us.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE L. 
Rating:
2.0

The check engine lite was on the whole time. Location is very hard to locate

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

WILFRED P. 
Rating:
5.0

The customer service fellow was friendly and efficient. He seemed to be running everything by himself, which potentially counsel be the only downside, as he could be overwhelmed. But the whole process was easy and smooth.

ANN M. 
Rating:
5.0

Amazing Staff

JEFFERY G. 
Rating:
5.0

This is the best Uhaul that I've been to. Very attentive staff!!

DWIGHT B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Place was great! Easy to use.

PAYTON N. 
Rating:
5.0

Front desk manager was so awesome. Easy to work with. Fixed any issues. Got a great deal. So appreciate his help. I think his name was Matt??

Sharon P. 
Rating:
3.0

The truck that was rented, not only had a hole in the roof but also had other leaks throughout the roof. I will say Whitley, the customer service rep I dealt with was phenomenal in handling this issue.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

organize parking lot, i know it is a shared lot with other tenants but some sort of structure/signage would be great

Anton L. 
Rating:
5.0

Only negative is that it was near downtown and I live 14 miles North or where I live. Apparently, you can give a preference with U-Haul but it is not guaranteed.. Event though I have a U-Haul location about 1.2 miles away and, they had a 10' truck sitting there when I bought some boxes the day before I was to pick the truck up, it wasn't provided as a location to pick up my truck.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

curtis M. 
Rating:
4.0

Customer did not leave a comment.

Elvia R. 
Rating:
5.0

Customer service was excellent; very friendly people to work with

RAYMOND G. 
Rating:
4.0

Customer did not leave a comment.

KIM H. 
Rating:
5.0

Not much , very satisfied, thank you. Michael.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JAY K. 
Rating:
3.0

The man at the desk was very accomodating and explained everything clearly. There were no surprises

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Amazing Staff

JEFFERY G. 
Rating:
5.0

Very easy tool 2 seconfs

Jim B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Everything went well.

Teressa J. 
Rating:
5.0

I didn't catch his name but the yard guy was super friendly and helpful.

KEEGAN M. 
Rating:
5.0

Ernie and his crew are wonderful!! Great service!!

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Tonee B. 
Rating:
5.0

Please make sure the gas tank has at least a 1/2 tank of gas in it for pick up.

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Area behind the seats was dirty with a lot of trash. Beyond that, everything was fine.

SUSAN B. 
Rating:
5.0

Great customer service! Friendly and efficient! I am very pleased with the truck we rented. It was easy to drive and very comfortable considering the long miles we drive!

JAMIE D. 
Rating:
4.0

Closer locations to Windsor

TAYLOR K. 
Rating:
5.0

Customer did not leave a comment.

Samit B. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE S. 
Rating:
5.0

This the second time I used your location , and I found the staff to be friendly And helpful. Thank you

GIL M. 
Rating:
3.0

Someone else drove the trailer and returned so I don't know appearances but they returned with no problems.

JILL G. 
Rating:
5.0

Customer did not leave a comment.

Spencer R. 
Rating:
5.0

This location was the 5th UHaul location we were in that afternoon because the manager at 43rd and Camelback (who was horrible and not customer oriented) gave away our rental to a different customer. Despite us having a booked reservation for the equipment (26 foot truck) she gave it away. When we arrived on time to pick up the equipment she would not let us have it and just walked away from us. One of her staff did work with us and located equipment at another UHaul, but they would not answer their phone. He finally called this Central Phoenix location and they could accommodate us with a 20 ft truck and a trailer. They were very gracious and respectful and felt really bad for what we had gone through. While having to deal wiith the truck and trailer, it did get us on with our move and worked. We spent more than 4 hours trying to get the UHaul that would work. While we were at the 43rd and Camelback store we could tell their were other customers in distress and the manager was not willing to help them. She was self-focused and unbudging. We could tell her staff were trying to help customers, but when they brought up the issues to the manager she was abrupt and insensitive to the customer and the staff. Totally different experience than the Central Phoenix staff. Thank goodness for them as they turned around our UHaul experience.

BOBBIE W. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN M. 
Rating:
5.0

Excellent location! Super friendly and helpful. Best uhaul experience I've ever had. Highly recommend.

ISMAEL E. 
Rating:
5.0

Ernie was amazing!! Never renting from anybody else. Truly understands customer service. ZERO wait unlike the other places. Thanks for an AWESOME experience!!

William G. 
Rating:
5.0

Very professional very considerate

JACOB C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

ANNE LEE B. 
Rating:
5.0

Location was supposed to be closed, it was Sunday, but there was someone there taking care of another rental. He was extremely nice and helpful and checked in my trailer.

Paul B. 
Rating:
5.0

If you could give free U-Haul trucks and trailers to attractive Italian men that would be helpful. Other than that everything went as well as could be expected

STEPHEN M. 
Rating:
5.0

Customer service was excellent!! I would give 5 stars!! They were understanding and helped give a discount!

Crystal Y. 
Rating:
5.0

Anna knocked it out of the park this time!

KEVIN T. 
No reviews have been submitted for this location.

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