When I called to ask about returning the trailer, I was not informed about a wrong drop off fee. I feel that information was too important not to be shared in advance. I may have made a different decision if aware of this fee.
JIMMY M
Customer Reviews for Print Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent!
PATRICIA RI've rented from numerous UHaul dealers in the Phoenix Metro area, this location has been by far, the easiest to work with. I call in days before and reserve what I need. It's there and ready to go when I get there. Returns are just as easy. I pulled into the yard today and someone was at my vehicle before I'd gotten out. A quick disconnect and walk around and I'm on my way. Kudos for a job well done.
CYD VMore space for uhaul
Hailey HNothing this location is great
Alexander SRenting a uhaull truck here was amazing. Anna has the best customer service! She was incredibly friendly and helpful from the moment I walked in. She went above and beyond to ensure all my questions were answered and that I was completely satisfied with the service. Also very welcoming! The truck was clean, ac worked amazing! I will definitely be a returning customer and highly recommend them to others!
ANA MEverything was straightforward except I was given the wrong lockbox code for picking up my key after hours. While talking to U-Haul support was ultimately successful, it was frustrating to have been given the wrong code, which meant I wasted 45 minutes onsite, waiting for a resolution.
AMANDA CLocation was hard to find and was not inviting. The office was dark and felt cold. Receptionist was sorting through other documents while speaking to me and making zero eye contact. The first vehicle, which I specially reserved had low tire pressure on pick up and receptionist attempted to dismiss this as an issue ( blaming it on the hot weather versus just trying to fix the problem). The AC in that vehicle also never cooled completely over several minutes in idle. I had to almost cancel reservation before being offered a second vehicle.
AUDREY TWhen you go inside to require something, the lady from the front desk, she is rude to customers
Gabriela EThey didn't use the right mileage on the the vehicle when determining the final mileage. Even after submitting the before pictures they still used the wrong mileage
ERIC TAlways great service at this location
John JVery Friendly - Good Customer Service - Positive Experience
William SHorrible, disgusting, disrespectful service ever.
JAMES OGive me a refund or discount as the service agent said she would. And also do not rent out cargo vans to recycling companies due to the horrid smell that occurs after. The worker mentioned recycling companies previously renting it before me and it made it smell horrible. I was nauseous the entire time I used the car because it was so strong. She did not have other cargo vans to switch it out with. The front interior also had food crumbs all under the seats and the back interior had dust/dirt on the entire floor. Had to clean and disinfect the van myself before putting my stuff inside and it still smelled and made my belongings have a strong smelly odor. Overall experience was poor and I would not come back to this location, unfortunately.
Priscilla Bi reserved a appliance dolly and it was not ready with my truck rental. I had to go to 2 other UHaul locations to get the dolly I needed
SHAYNA HWe had a great experience in the rental. We made a mistake on our part and they (UHaul) really stepped up their customer service to help us out. Very impressed.
Kris MExcelent attention , real interest to assist solving customer needs. Thanks to all personnel.
FEDERICO MNo improvements needed! The service and staff are amazing. Thank you for being so accommodating!
JOSEPH AEverything was amazingly smooth. Very convenient for me. Employees was very Helpful.
JOHN FThe equipment was ready to go and the employee helped make sure the trailer was attached correctly and the lights worked. He showed me where to drop the trailer off if he wasn't there. Very seamless rental. Thanks!
MARK SGreat people
KEVIN VIt was a pain in the butt to get and return. My phone almost dies checking in and out. Think the agents should to it I should not have to take 10 pics to return vehicle after hours. The sites job not mine
FREDERICK GThe tire tie down was ripped when I unfurled it. The individuals who had it before me did not have integrity to mention it to the U-Haul employees, so I had to jerry-rig it. It worked.
RICHARD OMy sales rep was, in a word, amazing!!! Kind, informative, knowledgeable and just a nice dude!!
JOSEPH PSelf check in is very poorly done. Took 40 minutes to get my van because the website kept logging me out, not scanning, rejecting pictures etc.
Gabriel JOur Ministry at the church always appreciate the service every month. The communication with the staff is great. Thank you always
JERRY BTeam was very confused when calling there to arrange payment and pick up. I would get a different answer from each person or referred to the website that did not have the information. Was difficult to add items such as boxes etc. through the website. The day before the pickup the pickup location was changed, further adding to the confusion. When we arrived at the new pick up location, the staff was unaware of the reservation.
CHARLES GBoth of the ladies in the office were wonderful, excellent customer service!!!
TRACEY GThe steering was super loose. I've driven moving trucks before and this was one of the worst.
BRYAN YAwesome service 3rd time I've rented from them, and will continue In the future
THERON SThe equipment wasn’t clean and they charged me over $500
kristyn sNothing they did a great job.
Johnny JThanks for being so kind and helpful. One of my best U-haul experiences. Happy Holidays!
NICHOLAS HGreat customer service
JOHN JThanks again
ABRAHIM AThe service is always great at this location
JOHN JBest place ever to rent a U-Haul in Central Phoenix. Great customer service.
ALEXIS STruly amazing service! I have rented U-Haul trucks more than 10 times over the years and the staff at this location, were incredibly nice and helpful! It was the best experience I've had in over 40 + years! The "only" improvement that I recommend, is bigger signage...because the location is perfect for that entire area! Thanks again, U-Haul! Also, thank you to Anna and Junior, at the 16th Street, Phoenix, location! K. M.
KATHRYN MFriendly and knowledgeable staff!
TIMOTHY PGreat service
FERNANDO HYour representative was awesome! She helped me and got it done quickly.
David LErnie and Anna are the best! Very helpful and fast!
Ruben DMake certain your reservationist informs the customer when it is a remote pick! I was not informed and had a bad experience checking in
erin mExcelente todo muy bien facilidad para rentar las unidades
Carlos AThe place was great! It was a little after hours but the gentleman was very helpful and checked me in. I was relieved because I didn't want to deal with the equipment in back..
RENEE RThe truck had motor oil spilled all in the bed of the truck when I picked it up. The guy working there did give me some blankets to lay over the oil which actually was a big help Only had 1/4 of a tank of gas also. Maybe thats how they do it here . I'm used to having a full tank when you pick it up so that you just fill it back up before bringing it back instead of trying to guess on the amount of gas to put back in.
JERRY BU-haul broke down. Vehicle had terrible maintenance.
NATHAN EExcellent customer service. The young lady that checked us out explained everything really well. When we got our final receipt, there were no added, hidden, or surprise charges, which I’m always worried about with rental places.
BRENT MThis location had polite personal who were efficient and accommodating. My only suggestion is for better signage to draw ones attention to the location which is at the rear of the property.
MICHAEL TWe Love coming to this location because warm and friendly atmosphere. The service is kind and professional. I really like the fact when we arrive our vehicle is ready and we are on our way. I would definitely recommend this location.
JERRY BVan was very very very very dirty.
ROBERT MAgent was very pleasan
Lidya EGreat customer service.!!!
norberto cMuy bueno
Nestor JGreat
Ana BWhen I arrived for my pick up appointment, I was told the system was down. I asked if the woman behind the counter would text me when I could come back. About 30 minutes before the store closed at 5, I called. She said yes, the system was back up and I could come in. She said she wasn't able to text me, then asked if I got the text to upload my license. When she gave me the keys to the truck she pointed to where it was parked. I had trouble with the gear shift and went back to the store for help at 4:52. She had already closed up and left! I knocked on the front and back doors. I called and left a message. I finally got the truck in gear. No one from the store called to follow up. While on the freeway the next day, I notice I can't see the traffic on the passenger side because the mirror was DUCT-TAPED together and the sun was melting it!!!! It was very dangerous. We had trouble getting the ramp all the way back in too. It was not customer friendly and the truck was in bad shape. I have been a UHaul customer for 20 years and would like a refund.
ALYSSA CNothing. He employees provided stellar service
Joann MBest Uhaul in phoenix
Oliva L