Customer did not leave a comment.
JONATHAN T
Customer Reviews for Pro Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Because they did not provide a paper receipt because it would be sent to my email address. I have not received it, at this point I doubt that they will send me one. I suspect I was over charged.
CALOGERO L10ft trucks should come with a ramp or it should be stated that the truck does NOT have a ramp clearly somewhere.
REYNOIR LNo charisma with customers and also the guy in the truck yard.
CARLOS AThe people renting the truck were friendly and efficient. Will definitely use this business again.
JOHN MI was like the attention and profecionalism
ELVIN SEverything was great!
AURA BWent to return after hours. No clear instructions on the app or at the location, indicating where exactly to park.
Ishan VThe customer service was great and very simple to follow. Will be coming here in the future again.
FERCANDY JMonthly rewards program for returning customers
JOEL DAlways great, only rent from this location now
MAR MOnce again, phenomenal location who make it so easy to rent and Pahola is amazing and she makes the process for pickup so easy Thanks again
MAR MBest U Haul dealership and Pahola’s amazing. Use them weekly for years. Thanks so much for all you do for us
Marc MEasy and fast reservation process. Customer service is excellent.
GLORIA FBest location to rent from. Vans and personnel (Paola)
GLORIA FThis is by far the best location
GLORIA FPromote the CSR to regional manager
JOEL DI love this location cutomer service and knowledge is 200%! Paola is by far the best.
Gloria FI love this location cutomer service and knowledge is 200%! Paola is by far the best.
GLORIA FRewards program for the monthly usage customers, please!
JOEL DWe had to track someone down at the location to turn truck in to and give keys. Within 15 minutes of dropping the truck off I received a call asking if we had the keys. They seemed very disorganized and there was no clear marking on where to drop the truck upon arrival.
Hayoung KIt was a sketchy area to go to in the evening alone and the van was not left clean. The check in while standing there took too long to have made a mobile reservation
dahlia fMy move was smooth
JAMES MI use this site often, the lady in the front is very helpful. This location has always had all the items and vehicles I needed, the trucks are clean and well-maintained.
Mario STruck engine over heated in the middle of moving!
Dayan HTell corporate the repeat customers would like a rewards program for savings
JOEL DThe agent at the counter did not even look at the van I was returning. She was friendly and quick. I worried that - however unlikely this might be - if someone had damaged the van after I left, I wouldn't be able to prove it wasn't my responsibility. Happily, that didn't happen and the return was very eady.
Dana CAdd suggestions
Arnold DFriendly and convenient u-haul
Yeon KExcellent customer service and the drop off was very easy and efficient.
Ezra PA bit more light in the parking area and to check vehicles if possible in between uses. Especially for fluids. Oil changes, windshield cleaner, etc. Other than that easy to locate.
Drew LThe secretary she is great she has a lot experience
Jose YI have great satisfaction with this location of UHAUL in Hackensack. People are friendly and accommodating. I wouldn’t know how you could improve it anymore and I’m grateful for that.
rebecca jMuy bien gracias yo vuelvo ah este lugar
Wilber LThe representative was really kind and helpful during my move. She explained everything and was quite patient with my situation. Thank you as moving can be a stressful experience
Shani PIt took a long time to be verified for the pick up.
Fanja VThe service was excellent.
Kenny WExcellent easy pickup, and drop-off during a closed Sunday via directions. Can't ask for anything easier.
Joshua SAAA Service
Jorge PVehicle was clean and in working order. Suspension should be reviewed.
Merkur JThe renting and checking out processes were both easy, simple and quick. The employee was very personable and patient, and she made sure every part was seamless.
Avery BThe next time someone rents, please verify its cleanliness. There was a service charge for cleaning and if this is being charged to your customers, there should be no reason why Hazmat, furniture pads, and debris (from what I assume was a previous move) was inside the back of the truck. Additionally, please do some maintenance on these trucks, my poor rental felt as if it were on its last breath. Ending on a good note, the customer service was fantastic. Thank you to the person behind the counter. You were amazing, please continue to be who you are. But really! I am really shocked about your truck. The hazmat though, that was unacceptable.
Joseph GI was charged a $30 safe fee which I thought I opted out of.
Atif RExcellent services
Nicolette ECheckout was quick and efficient. The lady at the front desk is very nice, and super helpful. Would definitely rent from here again if needed.
ANGELIC MThe truck 4631 shift gear handle is very loose and wouldn't go into gear right away and revving very high aswell steering alignment is needed.
SYLVESTER LWas a bit hard to find the unit, it wasn’t at the location specified. Not sure if everybody will know to look around the whole compound.
Bernard MI have uploaded my licence details on website already, but still I need to submit my licence physically on location at counter.
Jaykumar PIt’s convenient but not knowing the final price is nerve racking
Rachel LThe front desk girl was awesome. Professional and sweet. I think she needs an assistant the Poe phones kept ringing with auto questions and se kept having to put people on hold … give that women a raise too she deserves it how she juggles it all. Well done lady!!! Best
AMELIA DExcellent service,Phenomenal customer service. Clean vehicle
rae bThe woman Angie helped me out and made everything very smooth
Rocco D