Customer Reviews for Pro Auto Repair Inc
(U-Haul Neighborhood Dealer)

699 reviews

55 Midtown Bridge Approach   Hackensack, NJ 07601

(201) 883-0616

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 8 am–12 pm
Special Operating Hours
  • 12/24/2024: 8:00 am - 3:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 8:00 am - 3:00 pm
  • 1/1/2025: Closed

Services at this Location:

Contact Us

(201) 883-0616

55 Midtown Bridge Approach
Hackensack, NJ 07601

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 8 am–12 pm
Special Operating Hours
  • 12/24/2024: 8:00 am - 3:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 8:00 am - 3:00 pm
  • 1/1/2025: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JONATHAN T 
Rating:
3.0

Because they did not provide a paper receipt because it would be sent to my email address. I have not received it, at this point I doubt that they will send me one. I suspect I was over charged.

CALOGERO L 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
3.0

10ft trucks should come with a ramp or it should be stated that the truck does NOT have a ramp clearly somewhere.

REYNOIR L 
Rating:
2.0

No charisma with customers and also the guy in the truck yard.

CARLOS A 
Rating:
4.0

Customer did not leave a comment.

JACK A 
Rating:
5.0

Customer did not leave a comment.

JABARI B 
Rating:
5.0

The people renting the truck were friendly and efficient. Will definitely use this business again.

JOHN M 
Rating:
5.0

I was like the attention and profecionalism

ELVIN S 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W 
Rating:
5.0

Everything was great!

AURA B 
Rating:
4.0

Customer did not leave a comment.

DANTE T 
Rating:
4.0

Went to return after hours. No clear instructions on the app or at the location, indicating where exactly to park.

Ishan V 
Rating:
5.0

The customer service was great and very simple to follow. Will be coming here in the future again.

FERCANDY J 
Rating:
5.0

Monthly rewards program for returning customers

JOEL D 
Rating:
5.0

Customer did not leave a comment.

JOSE F 
Rating:
5.0

Customer did not leave a comment.

JOSE F 
Rating:
5.0

Always great, only rent from this location now

MAR M 
Rating:
5.0

Once again, phenomenal location who make it so easy to rent and Pahola is amazing and she makes the process for pickup so easy Thanks again

MAR M 
Rating:
5.0

Best U Haul dealership and Pahola’s amazing. Use them weekly for years. Thanks so much for all you do for us

Marc M 
Rating:
4.0

Customer did not leave a comment.

CHANG K 
Rating:
5.0

Easy and fast reservation process. Customer service is excellent.

GLORIA F 
Rating:
5.0

Best location to rent from. Vans and personnel (Paola)

GLORIA F 
Rating:
5.0

This is by far the best location

GLORIA F 
Rating:
5.0

Promote the CSR to regional manager

JOEL D 
Rating:
3.0

Customer did not leave a comment.

Elizabeth F 
Rating:
5.0

I love this location cutomer service and knowledge is 200%! Paola is by far the best.

Gloria F 
Rating:
5.0

I love this location cutomer service and knowledge is 200%! Paola is by far the best.

GLORIA F 
Rating:
5.0

Customer did not leave a comment.

INSUK C 
Rating:
5.0

Rewards program for the monthly usage customers, please!

JOEL D 
Rating:
3.0

We had to track someone down at the location to turn truck in to and give keys. Within 15 minutes of dropping the truck off I received a call asking if we had the keys. They seemed very disorganized and there was no clear marking on where to drop the truck upon arrival.

Hayoung K 
Rating:
2.0

It was a sketchy area to go to in the evening alone and the van was not left clean. The check in while standing there took too long to have made a mobile reservation

dahlia f 
Rating:
5.0

Customer did not leave a comment.

Kristopher D 
Rating:
5.0

Customer did not leave a comment.

PHILIBERT C 
Rating:
5.0

My move was smooth

JAMES M 
Rating:
5.0

Customer did not leave a comment.

isaac m 
Rating:
5.0

Customer did not leave a comment.

Sophie C 
Rating:
5.0

Customer did not leave a comment.

ANDRE C 
Rating:
5.0

Customer did not leave a comment.

VANESA G 
Rating:
5.0

Customer did not leave a comment.

Gilad S 
Rating:
4.0

I use this site often, the lady in the front is very helpful. This location has always had all the items and vehicles I needed, the trucks are clean and well-maintained.

Mario S 
Rating:
5.0

Customer did not leave a comment.

Raul R 
Rating:
5.0

Customer did not leave a comment.

stella m 
Rating:
5.0

Customer did not leave a comment.

Juan V 
Rating:
4.0

Truck engine over heated in the middle of moving!

Dayan H 
Rating:
5.0

Tell corporate the repeat customers would like a rewards program for savings

JOEL D 
Rating:
4.0

The agent at the counter did not even look at the van I was returning. She was friendly and quick. I worried that - however unlikely this might be - if someone had damaged the van after I left, I wouldn't be able to prove it wasn't my responsibility. Happily, that didn't happen and the return was very eady.

Dana C 
Rating:
4.0

Add suggestions

Arnold D 
Rating:
5.0

Customer did not leave a comment.

Susana S 
Rating:
5.0

Customer did not leave a comment.

ANTHONY O 
Rating:
5.0

Friendly and convenient u-haul

Yeon K 
Rating:
5.0

Customer did not leave a comment.

Drew L 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
5.0

Customer did not leave a comment.

THOMAS I 
Rating:
5.0

Customer did not leave a comment.

TAX P 
Rating:
5.0

Customer did not leave a comment.

GORDON J 
Rating:
5.0

Excellent customer service and the drop off was very easy and efficient.

Ezra P 
Rating:
3.0

A bit more light in the parking area and to check vehicles if possible in between uses. Especially for fluids. Oil changes, windshield cleaner, etc. Other than that easy to locate.

Drew L 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

The secretary she is great she has a lot experience

Jose Y 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
4.0

Customer did not leave a comment.

SOKOL B 
Rating:
5.0

Customer did not leave a comment.

KEVIN J 
Rating:
3.0

Customer did not leave a comment.

FREDERICK T 
Rating:
5.0

I have great satisfaction with this location of UHAUL in Hackensack. People are friendly and accommodating. I wouldn’t know how you could improve it anymore and I’m grateful for that.

rebecca j 
Rating:
5.0

Muy bien gracias yo vuelvo ah este lugar

Wilber L 
Rating:
5.0

The representative was really kind and helpful during my move. She explained everything and was quite patient with my situation. Thank you as moving can be a stressful experience

Shani P 
Rating:
5.0

It took a long time to be verified for the pick up.

Fanja V 
Rating:
5.0

Customer did not leave a comment.

Jillian C 
Rating:
4.0

The service was excellent.

Kenny W 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Excellent easy pickup, and drop-off during a closed Sunday via directions. Can't ask for anything easier.

Joshua S 
Rating:
5.0

Customer did not leave a comment.

Jo-Ellen G 
Rating:
3.0

Customer did not leave a comment.

Paula P 
Rating:
4.0

Customer did not leave a comment.

Tracie M 
Rating:
5.0

Customer did not leave a comment.

Jose O 
Rating:
5.0

Customer did not leave a comment.

PAMELA N 
Rating:
5.0

AAA Service

Jorge P 
Rating:
4.0

Vehicle was clean and in working order. Suspension should be reviewed.

Merkur J 
Rating:
5.0

The renting and checking out processes were both easy, simple and quick. The employee was very personable and patient, and she made sure every part was seamless.

Avery B 
Rating:
4.0

Customer did not leave a comment.

Ellis W 
Rating:
5.0

The next time someone rents, please verify its cleanliness. There was a service charge for cleaning and if this is being charged to your customers, there should be no reason why Hazmat, furniture pads, and debris (from what I assume was a previous move) was inside the back of the truck. Additionally, please do some maintenance on these trucks, my poor rental felt as if it were on its last breath. Ending on a good note, the customer service was fantastic. Thank you to the person behind the counter. You were amazing, please continue to be who you are. But really! I am really shocked about your truck. The hazmat though, that was unacceptable.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

IRVIN G 
Rating:
3.0

I was charged a $30 safe fee which I thought I opted out of.

Atif R 
Rating:
5.0

Excellent services

Nicolette E 
Rating:
5.0

Customer did not leave a comment.

ERIC G 
Rating:
5.0

Checkout was quick and efficient. The lady at the front desk is very nice, and super helpful. Would definitely rent from here again if needed.

ANGELIC M 
Rating:
3.0

The truck 4631 shift gear handle is very loose and wouldn't go into gear right away and revving very high aswell steering alignment is needed.

SYLVESTER L 
Rating:
4.0

Was a bit hard to find the unit, it wasn’t at the location specified. Not sure if everybody will know to look around the whole compound.

Bernard M 
Rating:
5.0

I have uploaded my licence details on website already, but still I need to submit my licence physically on location at counter.

Jaykumar P 
Rating:
5.0

Customer did not leave a comment.

Alex W 
Rating:
5.0

Customer did not leave a comment.

Stanley C 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Estela B 
Rating:
3.0

It’s convenient but not knowing the final price is nerve racking

Rachel L 
Rating:
5.0

Customer did not leave a comment.

Rebecca G 
Rating:
5.0

The front desk girl was awesome. Professional and sweet. I think she needs an assistant the Poe phones kept ringing with auto questions and se kept having to put people on hold … give that women a raise too she deserves it how she juggles it all. Well done lady!!! Best

AMELIA D 
Rating:
5.0

Excellent service,Phenomenal customer service. Clean vehicle

rae b 
Rating:
4.0

The woman Angie helped me out and made everything very smooth

Rocco D 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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