It took a long time to be verified for the pick up.
Fanja Valenues
Customer Reviews for Pro Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was excellent.
Kenny WashingtonExcellent easy pickup, and drop-off during a closed Sunday via directions. Can't ask for anything easier.
Joshua SchneiderAAA Service
Jorge PatinoVehicle was clean and in working order. Suspension should be reviewed.
Merkur John MaclangThe renting and checking out processes were both easy, simple and quick. The employee was very personable and patient, and she made sure every part was seamless.
Avery BrownThe next time someone rents, please verify its cleanliness. There was a service charge for cleaning and if this is being charged to your customers, there should be no reason why Hazmat, furniture pads, and debris (from what I assume was a previous move) was inside the back of the truck. Additionally, please do some maintenance on these trucks, my poor rental felt as if it were on its last breath. Ending on a good note, the customer service was fantastic. Thank you to the person behind the counter. You were amazing, please continue to be who you are. But really! I am really shocked about your truck. The hazmat though, that was unacceptable.
Joseph GonzalezI was charged a $30 safe fee which I thought I opted out of.
Atif RehmanExcellent services
Nicolette EndaraCheckout was quick and efficient. The lady at the front desk is very nice, and super helpful. Would definitely rent from here again if needed.
ANGELIC MARTINEZThe truck 4631 shift gear handle is very loose and wouldn't go into gear right away and revving very high aswell steering alignment is needed.
SYLVESTER LOFTINWas a bit hard to find the unit, it wasn’t at the location specified. Not sure if everybody will know to look around the whole compound.
Bernard MbockI have uploaded my licence details on website already, but still I need to submit my licence physically on location at counter.
Jaykumar PatelIt’s convenient but not knowing the final price is nerve racking
Rachel LimaThe front desk girl was awesome. Professional and sweet. I think she needs an assistant the Poe phones kept ringing with auto questions and se kept having to put people on hold … give that women a raise too she deserves it how she juggles it all. Well done lady!!! Best
AMELIA DIRRExcellent service,Phenomenal customer service. Clean vehicle
rae brownThe woman Angie helped me out and made everything very smooth
Rocco DiLeone😉
James BetheaParking space was extremely tight. Very little clearance and tough to maneuver the vehicle in/out of parking spot.
Richard AlbaneseI have been overcharged for mileage. They put I drove 41 miles. I live 0.4 miles from the rental location. Then 1.1 miles from the storage facility where I moved my things. I made two trips. Meaning a total of 5.2 miles driven. I have submitted a customer complaint but will take 3 days to hear back. I have rented from uhaul 3 times in the last month and never had this issue.
WILLIAM FLORES-PEREDAVery friendly and professional. No hassle
Jackson MaioThe truck should be placed where they say it’s stated. I had to walk to the back for the building to find the truck assigned to me. And the reservation should specify where the key is located.
IDELIZ PADILLA ROJASVery easy and simple drop off - the person I dropped it off with was very friendly and got me on my way in minutes.
Richard CarrubaGreat customer service.
Raul JimenezGreat service!
Raul JimenezEasy process..
Demetra ElderVery friendly and professional
Casey SimpsonThe Truck did not sound great... But it was very clean, got us to where we needed to go. The front desk was very kind and helpful.
CHRISTOS kotsogiannisN/A
CURTISEARL WILLIAMSThe ppl were so nice and helpful, I had a great experience
Pamela AlzateIt was an easy process to reserve online. We got confirmations & updates via text or via phone for every transaction or any changes. Our receipts were emailed to us right away. We were given instructions and links via text on what to do next (picking up, returning truck). Everything was easy, organized and fast to follow and process. It's affordable, too. We rented the 10' truck for $19.99 per day. Plus the mileage we used it for, just $1.99 per mile. Not bad at all.
Angela RadelatStaff was nice, but keys were locked in the car causing me to wait almost an hour
Udoka IdigoThanks
TROY WRIGHTThe drop off beber shower up
VICTOR DIAZDeb was super in making the experience painless. She is very knowledgeable, friendly, respectful. The premises are SOOOOOOOO clean. I love it.
Jeannette M PenaI do not know it was a limit on the miles and I got charge for the extra 20 miles
Viktor NdreuExcellent
Jairo SotoPlace was too small no place to park the Uhaul. Bad area.
Jan GrierJust be as helpful as they were to me . Definitely recommend them to other people 👍
KAREN ARMSTRONGi didn’t like that the price i was quoted was almost $40 more for tax that should have been quoted in initially.
bianca addisonStaff is awesome and the equipment is too.
JAMES DAwesome depot.
JAMES BETHEAEverything went smooth
Ben SabagI was driving around Bergenfield on a one-way rental and no one would accept a 26ft. truck. Thankfully Pro Auto Repair accepted the truck and was excellent about it.
John PortscherCheck out the equipment before reassigning to next customer
David berkovitzChanging gears once the truck was on was quite difficult, otherwise, once the truck was moving everything worked well
Mario SantivanezThe drop location was acceptable.
david williamsGreat
Roy RodriguezRequire a full tank upon pickup and return, customer not left guessing
Michael Brinskele👌🏽👌🏽👌🏽
Jesse RodriguezOutstanding facility, great service and great vehicles.
JAMES BETHEAExcellent service.
JAMES BETHEAI paid for pads & utility dolly & it was not on truck, Location was closed but on line it said it was open. Called 800 number n rep was SUPER NASTY!!!!
Darleen PughI rented a car from uhaul for the first time, customer service was very good. Thank you to the fast and friendly staff.
OZGUR YASAR