Whether it was this dealer or U-Haul who deducted over $600 from our debit account I do not know, but this was only for a 6 x12 trailer. When I went to pick up th ed trailer I was told that there would be a deposit of $256 +/-; that it would only be a hold on our funds, and not taken out of our checking account, which wasn't the case at all. It was in fact taken out of our account. The rental for the trailer was supposed to be only $124. Initially, $124 was deducted from our account; however, the local U-Haul dealer suggested that I return the trailer to their place instead of me renting for a one-way trip, and that someone else needed that trailer in the next few days; that I might save some money by returning it to them instead of dropping it off at another Uhaul dealer near where I was moving to, so I agreed to return it to him. I was not informed that additional funds would be deducted from our checking account. After pulling the trailer for 140 miles, I realized that I didn't want to return it to where I had picked it up because of the additional fuel expense and not being able to use my truck for anything else until I returned it to where I had picked the trailer up, so I called them back and told them that it was too much extra gas expense to return it to them, and that I needed to drop it off at a U-Haul dealer that was near where I was moving to. I was assured by the lady at Pro Outdoor Equipment that I wouldn't be charged any additional funds. We expect a prompt return of the money that U-Haul owes us. This has been a very bad experience for my wife and I. Last month I rented a 20' truck from a another Uhaul dealer to move some household items to our house, and there was no problem at all; no security deposit or anything else, unlike this time. Impeccable Lawns, where I dropped the Uhaul trailer off, was very nice though, so I must compliment them, unlike the other dealer.Glenn R.
Customer Reviews for Pro Outdoor Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James Joseph R.
Location is good, store is fine and equipment was in good shape. The mobile app is frustrating/unusable. To check the truck back in, we tried on two phones with the mobile app and could not successfully take a photo of the odometer. Then we went to the website in the web browser, and it finally actually accepted the photos. It seems like the mobile app was just not actually saving the photos, but was not giving us any indication of what was wrong. I would not recommend dropping off/picking up outside business hours with the mobile app.Kat ElIjah D.
top notch personalized customer service. This is a rare find these days. I would drive out of my way to do business at this location.Linda P.
This place is amazing. the only small concern I had was the right door mirror was a little loose. other than that. fantasticJacub S.
Charged me for furniture pads and I didn't ask for them. Also didn't put them in back of truck.derrick W.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Steve Y.
The owner of this location was very friendly and helpful. Would definitely recommend this location to someone.Joseph P.
I travelled 18.5 miles in total and I was charged for the 25 miles that the cashier had initially entered. I called back and asked for a refund and was told that I had travelled the exact 25 miles, which I know is incorrect.MAXINE H.
Richard was extremely helpful and very friendly.Rob R.
Customer did not leave a comment.Anne R.
Customer did not leave a comment.Rosemary W.
Customer did not leave a comment.Donovan K.
The business was very helpful. Listened to what I said. Helped connect the trailer snd made sure it was all right.Michael N.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.LINDA G.
Customer did not leave a comment.SARINA P.
Everything was perfect.Jay D.
Straps were t long enough to go over wheels and one was not serviceable anyways I had to go to a hardware store and buy straps for myself to secure the vehicle to the trailer. Was charged for an extra day when I didn't return on a holiday when they were closed.Joel F.
While the location personnel were great, the overall uhaul system was lacking severely. A 2 hour wait time on the phone was fairly consistent, equipment was not where it was supposed to be, and pretty sure I got over charged.Steven M.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.Samantha O.
Fantastic customer service! Would rent from them again anytime!Ketan C.
Very helpful and personable. made for easy pick up. I really appreciated his professionalism.Joseph B.
Excellent service, friendly staff and owner. Needed a day longer for the equipment just gave them a call to extend by a day, what was not a problem. Definitely will use again when neededMaria E.
Richard and his staff was very helpful. Truck was ready and moved to near the main office for easy review and departure. Very professional and easy pickup. Thank you.ERNEST H.
Customer did not leave a comment.Robert S.
SUPER friendly customer service!!Kimberly G.
The owner was so helpful and kind.Jennifer H.
Cabin was filled with dog hair and gas mileage was wrong and I was charged extra even after uploading pictures.Imann R.
Customer did not leave a comment.wilson J.
I was charged for 2 days but only had it 24 hours. Didn't realize that until I received my receipt on Monday. Not pleased with being over charged at all.JOHN B.
No improvements- excellent service. The location was out of my way but I also booked last minute- my fault.Karen O.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Jared C.
Customer did not leave a comment.Christopher R.
Nothing! Great people to deal with at this location!Jim M.
Very efficientDavid C.
This location was on a dark country road with no lighting. Very hard to identify parking area, did not feel secure.Amy C.
Excellent and very friendly customer serviceJesus O.
The company called and said I owed 155 but I received a receipt that said 132. They are still calling saying I owe and I'm just confused overallKenneth M.