Customer Reviews for Pro Power Rental
(U-Haul Neighborhood Dealer)

742 reviews

3175 Vermillion St   Hastings, MN 55033

(651) 304-6959

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 304-6959

3175 Vermillion St
Hastings, MN 55033

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Was an after hours drop off. Location was convenient, ct but had major issues with the return on the app that caused a 2 hour delay. While there another customer picking up also had issues with the app and left without their unit.

DIANE N 
Rating:
5.0

Staff were very friendly and accommodating.

SHAWN S 
Rating:
5.0

Customer did not leave a comment.

BILLY C 
Rating:
5.0

Closed. After hours drop off was smooth.

ROLAND G 
Rating:
5.0

Nothing really, the staff at Pro Power are all very knowledgeable and friendly, if you have a question or problem they are quick to answer or fix the problem, I am very pleased with the service that I received:

BILL H 
Rating:
5.0

Customer did not leave a comment.

jesse w 
Rating:
5.0

Customer did not leave a comment.

Richard O 
Rating:
5.0

Pro Power Rental is a great U-Haul location. Friendly, knowledgeable team who process rentals quickly, so I can get to work. Have rented here probably a half a dozen times. Will be back soon.

Brandon H 
Rating:
5.0

Best place ever

gary g 
Rating:
5.0

Customer did not leave a comment.

MELISSA L 
Rating:
5.0

Customer did not leave a comment.

DAVE M 
Rating:
3.0

Location was fine. Was not pleased that the day before my pick up U-Haul changed my pick up spot. Why would I reserve a trailer from one location and then you tell me the day before I have to go to a different spot. If there is not equipment available, why did you let me reserve. This is like flying into JFK and the rental car is at Newark.

Brian K 
Rating:
5.0

Love pro power only issue was with uhaul and their truck. Was told we would be reimbursed something for the encountered issues and then was charged more and told no reimbursement. Definitely not very ethical on uhauls end.

Scott B 
Rating:
5.0

Love pro power, uhaul truck has a parking brake that gets stuck and needs to be put in reverse to disengage it. Was told that we would be reimbursed a portion for our troubles which was a lie and now told they won’t do anything to reconcile the issue.

Scott B 
Rating:
5.0

Easy to work with. Vehicles nice and clean.

RYAN G 
Rating:
4.0

Customer did not leave a comment.

LINDA B 
Rating:
5.0

Customer did not leave a comment.

Jim S 
Rating:
5.0

Fast, friendly and helpful!!!

Matthew S 
Rating:
5.0

Customer did not leave a comment.

scott m 
Rating:
5.0

Everything is perfect do not change anything.very good customer service.

Ramon L 
Rating:
5.0

Customer did not leave a comment.

Renee D 
Rating:
5.0

Customer did not leave a comment.

Wallace W 
Rating:
4.0

The circle lock NEEDS to be replaced for the key box #3. The letters would not turn and the locking mechanism would not move. We had to go to the nearby hardware store to purchase a lighter to heat the lock. In addition, we needed to use 3 seperate tools to help pry and move the letters on the lock! Very stressful, inconvenient and bothersome with freezing cold wind to contend with.

katie w 
Rating:
5.0

Very reliable rental location that I’ve used several times. Will be back!

Brandon H 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
2.0

They are trying to say there was less gas in the truck then there was when we returned it, but there wasn’t

Brandy B 
Rating:
3.0

The kid working there was great, even though there was no ink in the printer to print off a readable contract.

Robert T 
Rating:
5.0

Keep doing well!

MARK H 
Rating:
5.0

The enclosed trailer was clean enough but the roof leaked and got some our belongings wet.

Matt B 
Rating:
5.0

Cab of truck was clean. Inside storage area was soaking wet. It got all my stuff wet. Not what I expected on a cold day. Rest of experience was great.

Kristin O 
Rating:
5.0

Easy in/Easy Out or visa versa..

Michael P 
Rating:
5.0

The staff member was so kind and helpful. The place was clean, and well-stocked. Definitely will recommend!

SARAH P 
Rating:
5.0

Customer did not leave a comment.

ANGIE B 
Rating:
5.0

I’m very disappointed that we were charged 21.10 to return the trailer after hours. We were not told of this charge. We only had the trailer from 10am to about 545pm. The location that we returned to was closed on Sunday. I request the reimbursement of this 21.10.

Dawm J 
Rating:
5.0

Customer did not leave a comment.

Roquel B 
Rating:
5.0

Customer did not leave a comment.

DAN Y 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

I try to make it a practice to never recommend anything to anyone at anytime. Hence the no answer on recommendation.

DOUG M 
Rating:
5.0

Customer did not leave a comment.

Edward S 
Rating:
4.0

Customer did not leave a comment.

ALLEN P 
Rating:
5.0

Customer did not leave a comment.

magin m 
Rating:
5.0

Customer did not leave a comment.

DANIELLE B 
Rating:
5.0

Customer did not leave a comment.

REBECCA W 
Rating:
5.0

Motorcycle trailer is the best deal, bar none. Cheapest, safest way to haul a bike. Fits a goldwing no problem.

James L 
Rating:
4.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Staff was very friendly and accommodating

AMY M 
Rating:
4.0

Excellent service

KRIS P 
Rating:
5.0

Awesome customer service

BRIDGET S 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Catheryn L 
Rating:
5.0

Always great service at Power Pro Rental!!! Used them for the last 3 years!!! Awesome folks

Leeann D 
Rating:
5.0

Customer did not leave a comment.

DEBRA M 
Rating:
5.0

Good attention

Willian B 
Rating:
5.0

Customer did not leave a comment.

mike l 
Rating:
5.0

Very friendly staff

Anne G 
Rating:
5.0

The truck was not maintained at all, check engine light was on, and both front tires had flat spots, so when going down the road the steering wheel shook, with only 39000 miles on it that is ridiculous. Look over your trucks before renting them out.

Tara S 
Rating:
5.0

Everything perfect

Gordon P 
Rating:
4.0

They were really nice and professional

Scott S 
Rating:
5.0

Customer did not leave a comment.

Joe I 
Rating:
5.0

The gentleman who helped me at pick location was very nice and helpful!

Ryan D 
Rating:
5.0

Everything was great, except for I had to make a few remarks on the truck that I picked up (some cosmetic damage on the truck, etc) Other than this, it was great! Thanks, MD

MARK D 
Rating:
3.0

The app was very difficult to navigate and upload photos into - would not recommend pick up or return outside of normal hours.

Melissa M 
Rating:
5.0

Great, helpful, cheerful staff. A pleasure to do business with!

Mark J 
Rating:
5.0

The agent commented, and I saw that your computer system was very slow. This seems like a pretty frequent occurrence. Not Pro-Power's fault. Their staff was great and the trailer was exactly what I needed. Thanks!

Mark J 
Rating:
5.0

Great experience! Looking forward to the next time

KEVIN K 
Rating:
5.0

Customer did not leave a comment.

Jeremy L 
Rating:
5.0

The gentleman there were very friendly and welcoming. They made the experience pleasant, fast, and easy.

jami o 
Rating:
5.0

We drive thru rain on our way to unload. Our truck leaked up in the “attic” so all of our things were wet.

Wesley R 
Rating:
5.0

This guy was awesome. Ran out to the truck and took care of everything.

joe a 
Rating:
5.0

Good Experience

Pat S 
Rating:
5.0

Customer did not leave a comment.

Claudia W 
Rating:
5.0

Customer did not leave a comment.

RODNEY E 
Rating:
5.0

Good service !

Vitaliy S 
Rating:
5.0

I dropped off the trailer before they were open using the app. Simple and quick

David O 
Rating:
5.0

Always a great company to do business with. Will always chose pro power for my rental needs!

Scott S 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Great service and the two guys were friendly. One guy checked the truck as soon as we arrived & the other guy checked us out quickly. The process was quick and efficient.

Mary R 
Rating:
4.0

Very busy limited room to move but the person that helped me was great. Thank you

tammy p 
Rating:
5.0

Customer did not leave a comment.

Glenn S 
Rating:
5.0

Customer did not leave a comment.

Clifton A 
Rating:
4.0

Customer did not leave a comment.

Osman K 
Rating:
5.0

Customer did not leave a comment.

Ashlyn D 
Rating:
5.0

The chairs had a lot of hair on the seats . The customer service was excellent. We were helped in a timely manner, the gentleman that waited on us had a great personality and was very pleasant .

Deborah L 
Rating:
5.0

Nothing, your people were absolutely lovely. The U-haul team worked with me when I needed extra time on the truck rental. Thank you!

Beverly M 
Rating:
5.0

Excellent and friendly customer service.

Angela D 
Rating:
1.0

Customer did not leave a comment.

Alyson C 
Rating:
5.0

I enjoyed my interaction with the location far better than my interaction online. The website gave me bad information for my rental reservation. Then I had my rental reservation changed without giving me adequate notification. Pro Power Rental is a great location to rent from. I will likely go to them for other rentals, regardless of the issues with the uhaul site.

Michael D 
Rating:
5.0

Very friendly and helpful staff. No surprises with pricing. Very smooth transaction.

Rebecca S 
Rating:
2.0

It was unclear where we were supposed to leave the truck. The mobile drop off was extremely frustrating, and was not allowing me to take some of the pictures, and was taking an extremely long time to allow me to take and load the ones I could. I ended up having to call the main U-Haul number. My call was answered quickly and the person was very helpful.

Heather S 
Rating:
5.0

Every expectation was met

JOHN S 
Rating:
5.0

Brighten up the interior, seems dark and dingy. Perfect customer service.

LINDA L 
Rating:
5.0

Customer did not leave a comment.

Russell S 
Rating:
5.0

Customer did not leave a comment.

Deborah L 
Rating:
5.0

Quick and friendly

Paul T 
Rating:
5.0

Customer did not leave a comment.

Patrick G 
Rating:
5.0

Absolutely nothing, these guys are fabulous

Sheryl Z 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

Convenience drop off

Maribeth F 
Rating:
5.0

Ver efficient

sheila c 
Rating:
5.0

Customer did not leave a comment.

Dirk H 
No reviews have been submitted for this location.
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