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Todd V
Customer Reviews for Pro Power Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man who checked me out was polite, efficient and professional. I was in and out in no time at all.
Edward SVehicle was not cleaned from previous user. Windshield had bird droppings
Todd GThis place was great! They explained everything very well as this was my first time doing such things independently.
Katelynn HNo one was there because it was closed
Brent SThe guys (and gal) at Pro Power Rental were great to work with. The rental trailer was well maintained and served our needs well. The only negative comment I have is that the U-Haul website was often not working.
GARY BGreat service
JIM BWas an after hours drop off. Location was convenient, ct but had major issues with the return on the app that caused a 2 hour delay. While there another customer picking up also had issues with the app and left without their unit.
DIANE NStaff were very friendly and accommodating.
SHAWN SClosed. After hours drop off was smooth.
ROLAND GNothing really, the staff at Pro Power are all very knowledgeable and friendly, if you have a question or problem they are quick to answer or fix the problem, I am very pleased with the service that I received:
BILL HPro Power Rental is a great U-Haul location. Friendly, knowledgeable team who process rentals quickly, so I can get to work. Have rented here probably a half a dozen times. Will be back soon.
Brandon HBest place ever
gary gLocation was fine. Was not pleased that the day before my pick up U-Haul changed my pick up spot. Why would I reserve a trailer from one location and then you tell me the day before I have to go to a different spot. If there is not equipment available, why did you let me reserve. This is like flying into JFK and the rental car is at Newark.
Brian KLove pro power only issue was with uhaul and their truck. Was told we would be reimbursed something for the encountered issues and then was charged more and told no reimbursement. Definitely not very ethical on uhauls end.
Scott BLove pro power, uhaul truck has a parking brake that gets stuck and needs to be put in reverse to disengage it. Was told that we would be reimbursed a portion for our troubles which was a lie and now told they won’t do anything to reconcile the issue.
Scott BEasy to work with. Vehicles nice and clean.
RYAN GFast, friendly and helpful!!!
Matthew SEverything is perfect do not change anything.very good customer service.
Ramon LThe circle lock NEEDS to be replaced for the key box #3. The letters would not turn and the locking mechanism would not move. We had to go to the nearby hardware store to purchase a lighter to heat the lock. In addition, we needed to use 3 seperate tools to help pry and move the letters on the lock! Very stressful, inconvenient and bothersome with freezing cold wind to contend with.
katie wVery reliable rental location that I’ve used several times. Will be back!
Brandon HThey are trying to say there was less gas in the truck then there was when we returned it, but there wasn’t
Brandy BThe kid working there was great, even though there was no ink in the printer to print off a readable contract.
Robert TKeep doing well!
MARK HThe enclosed trailer was clean enough but the roof leaked and got some our belongings wet.
Matt BCab of truck was clean. Inside storage area was soaking wet. It got all my stuff wet. Not what I expected on a cold day. Rest of experience was great.
Kristin OEasy in/Easy Out or visa versa..
Michael PThe staff member was so kind and helpful. The place was clean, and well-stocked. Definitely will recommend!
SARAH PI’m very disappointed that we were charged 21.10 to return the trailer after hours. We were not told of this charge. We only had the trailer from 10am to about 545pm. The location that we returned to was closed on Sunday. I request the reimbursement of this 21.10.
Dawm JI try to make it a practice to never recommend anything to anyone at anytime. Hence the no answer on recommendation.
DOUG MMotorcycle trailer is the best deal, bar none. Cheapest, safest way to haul a bike. Fits a goldwing no problem.
James LStaff was very friendly and accommodating
AMY MExcellent service
KRIS PAwesome customer service
BRIDGET SAlways great service at Power Pro Rental!!! Used them for the last 3 years!!! Awesome folks
Leeann DGood attention
Willian BVery friendly staff
Anne GThe truck was not maintained at all, check engine light was on, and both front tires had flat spots, so when going down the road the steering wheel shook, with only 39000 miles on it that is ridiculous. Look over your trucks before renting them out.
Tara SEverything perfect
Gordon PThey were really nice and professional
Scott SThe gentleman who helped me at pick location was very nice and helpful!
Ryan DEverything was great, except for I had to make a few remarks on the truck that I picked up (some cosmetic damage on the truck, etc) Other than this, it was great! Thanks, MD
MARK DThe app was very difficult to navigate and upload photos into - would not recommend pick up or return outside of normal hours.
Melissa MGreat, helpful, cheerful staff. A pleasure to do business with!
Mark JThe agent commented, and I saw that your computer system was very slow. This seems like a pretty frequent occurrence. Not Pro-Power's fault. Their staff was great and the trailer was exactly what I needed. Thanks!
Mark JGreat experience! Looking forward to the next time
KEVIN KThe gentleman there were very friendly and welcoming. They made the experience pleasant, fast, and easy.
jami oWe drive thru rain on our way to unload. Our truck leaked up in the “attic” so all of our things were wet.
Wesley RThis guy was awesome. Ran out to the truck and took care of everything.
joe aGood Experience
Pat SGood service !
Vitaliy SI dropped off the trailer before they were open using the app. Simple and quick
David OAlways a great company to do business with. Will always chose pro power for my rental needs!
Scott SGreat service and the two guys were friendly. One guy checked the truck as soon as we arrived & the other guy checked us out quickly. The process was quick and efficient.
Mary RVery busy limited room to move but the person that helped me was great. Thank you
tammy pThe chairs had a lot of hair on the seats . The customer service was excellent. We were helped in a timely manner, the gentleman that waited on us had a great personality and was very pleasant .
Deborah LNothing, your people were absolutely lovely. The U-haul team worked with me when I needed extra time on the truck rental. Thank you!
Beverly MExcellent and friendly customer service.
Angela DI enjoyed my interaction with the location far better than my interaction online. The website gave me bad information for my rental reservation. Then I had my rental reservation changed without giving me adequate notification. Pro Power Rental is a great location to rent from. I will likely go to them for other rentals, regardless of the issues with the uhaul site.
Michael DVery friendly and helpful staff. No surprises with pricing. Very smooth transaction.
Rebecca S