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CHRISTOPHER D.
Customer Reviews for Pro Power Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The site and employees were very nice and friendly. They assisted me when the U-Haul app was not working right when I went to pickup. Return work very well.
Mark G.Snow on top caused many issues and had to pull over wasting time.
Jordan P.The worker who checked us in/got us set up is super nice :)
Makenzie M.Improve nothing. Chris was excellent to deal with. Very helpful and accommodating. I would recommend this dealership to everyone and wouldn't hesitate to use them again!
CHRIS C.Thanks Chris was excellent to work with. Handled everything great flawless experience
Joseph S.The owner was fantastic. Very helpful!
Tou Y.Very friendly and helpful.
Dennis H.Location kind off a mess The two workers were very helpfull
Paul T.People in this place are down to earth. Great service. Made the tedious and fastidious task of moving easier.
SARA T.My plans changed during the rental period and Hastings was very flexible. Very much appreciated!!! Thanks!!
John B.Unfortunately just after hours drop off. Did not actually see or talk to anyone
Thomas B.Great service!
Mark G.Tell the U-Haul callers that call to confirm reservation to read any notes on them before they make the calls. As in reference to: PREFERENCE ONLY notation to save customers a whole lot of headache and confusion & frustration as well as U-Haul employees spending unnecessary work time by having to make multiple different reservations by customers who are trying to pull together different arrangements all because they didn't take a few seconds of time to read notes on initial reservation. Also, no need to patronize the customer because ones own mistakes!
Shari O.Very friendly and helpful.
RICHARD R.Awesome experience! They went out if there way to clear a registration issue with Uhaul. Great and friendly service!
Leeann D.I have rented a lot of equipment in the last 20 years. This was my first time renting at this location and now is my favorite location!!
Shanna L.There's a disconnect between Uhaul's system and the rental places system. Had to enter my information twice because of it.
William W.Customer service is always 100%. They help you hook it up... We've used them for a long time. Thank you again
John C.Have trailers available on my state. Closed trailer requested. None for 70 miles! Site was just terrific
Lesley A.A more thorough handoff when picking up vehicle/rental.
Gary J.I can't think of anything. It all went very smoothly and the staff was very helpful.
Sheryl Z.Enjoyed working with Chris
Kent M.Great customer service! Very friendly and helpful! Easy and quick!
Carol M.Make sure all lights work on the trailer and properly replace the trailer end when a connector pin is broken rather than direct connect to bypass the pigtail.
Dale A.When we booked our reservation, we requested a early pick-up before the store opened, so received a 24/7 reservation and email confirmation. Sadly, we showed up at 7am to pick up our car via our mobile phone and there was no record or key available for us to pick up, so my husband had to wait 2hrs until the store opened. We had movers coordinated for the truck, so this was a massive inconvenience, and the only thing U-Haul said was "I'm sorry". Very disappointing experience with an online reservation. Equipment was great, experience was not.
Aran G.Had some trouble with slow internet service because my cell signal there was minimal. For contactless drop off, that is a problem.
Cassandra K.They did a great job.
Corey A.Uhaul called us 20 minutes before picking up 26 ft truck stating do not have the truck and if I want drive 1.5 hours to go get it? Very rude and unprofessional staff at Eaton St in St. Paul. Would never use that location again! EVER! The Hastings location EXCELLENT - Chris is very accommodating professional and went the extra Mile.
Kimberly R.Great service helpful staff very friendly!!!
Cindy P.N/A
MACK C.Great employees.
Michael E.Our experience with U-haul was horrible. Made us go to 5 locations to get a truck . This location is the only store that had any concern for the customer. U - haul should be used as a LAST RESORT ONLY!!
frank K.Very friendly staff always have great experience here
Oscar E.Strap ratchets need to be lubricated, very difficult to use
Randy G.I did not agree to a cleaning fee on a trailer that was spotless. This is fraud and will be reported
Michael B.Good service, no surprises.
Mark G.Pro Power is an amazing company with very professional employees. Will definitely return!!
BRYAN R.Awesome service
Connor K.There was a problem with our bill and one phone call took care of it! They were great to work with!
kENNETH S.The prior renter smoked in the vehicle to the point where it smelled like the inside of an ashtray both in the cab and in the cargo area.. I drove with the windows down the entire day and it was unseasonably cold. Not a pleasant experience and not my typical Uhaul experience.
John M.Hastings rep was great.
GIDRAPH G.Great location, check out was easy and fast.
Jeffrey S.Make it possible to see what equipment is available at a preferred location before placing an order that comes back for a different location.
Brian C.The employees at the place I rented a van from were friendly and helpful, but they each had different answers to questions about the business, eg hours of operation. I was not told the full sequence of steps I had to take to avoid an extra days charge of the van. I am not happy about this and will not use this company in the future.
Linda H.Super helpful. Easy experience. Diamond in the rough.
Eliza M.Owner of this place is a good guy. Called at the last minute for a trailer & he said "we close soon, but I'll wait for you to get here." Rented from here twice, everybody there is easy to work with.
Jeremy O.The truck was not cleaned. The gas had not a full tank. It took two hrs to get into the lock box for the key cause it was frozen. The internet was very poor reception. Very stressful trying to get the truck.
Joan G.Actually have the equipment you show is available online and you reserve it expecting it. You really overly complicated my trip. Won't be using uhaul again due to this.
Daniel R.Dropped off after hours in the dark and although it was a. Wry large facility there was no good places to park a 26' truck so I picked the best place I could to drop off the truck. I found a good spot to park the trailer though.
BRUCE H.The trailer that I rented could certainly use some new tires.
Isaac N.