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Cheryl K.
Customer Reviews for Pro Video & 99 Cents Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Khan was great, he had everything ready for me.
Mohammadsami S.I'm glad I picked this location after all, the last reservation I made with another location I had to cancel it cause the guy who called to confirmed the reservation was the rudest person I have ever encounter.
Augusto C.This is a strange location with very little parking—not a good U-Haul site. The van was parked some distance up a busy street, which made it difficult for me to load in my personal effects. When I pulled away, I saw that the van was flashing a warning about low tire pressure in BOTH rear tires. My trip was delayed as I had to not only gas up the van, but also check tire pressure all around and air up the rear tires. Then I had to do this all over again for the return trip. Even then, the warning light continued to flash. When I returned the van, the agent said he was aware of this. SO WHY DIDN'T HE INFORM ME? It was very disconcerting to have to drive and pick up a load thinking that my rear tires were low and losing pressure. Ultimately I was 2+ hours late in returning the van, and the agent charged me DOUBLE the agreed-upon fee. No consideration for the time I spent airing up the tires, let alone the disturbing feeling associated with low tire pressure, which is very dangerous. There is no mention in the contract of being charged a FULL EXTRA DAY if you're just a bit late. Only when I called U-Haul did I get a partial refund. I think I'm entitled to a complete refund for the extra day. At the most, I should pay $9.27 pro-rated fee for the overtime. And really, I should be compensated for the time and aggravation of having to deal with what might have been a very serious safety issue, about which I was never informed.
Robert H.Khan was quick and professional and helpful.
EDWARD L.The man who handled passing off the keys was very nice and efficient. I didn't like how the location was in a corner store and had people loitering when I dropped it off at the end of the night. The van had maintenance lights blinking to change engine oil and low tire pressure. The front window was difficult to see through because of the dirt. I hope this is fixed for the next customer. Using the van for a couple of hours to drive around town was just fine, but I wouldn't use this for longer trips/moves.
Taylor W.Great location! Great customer service!
JASMIN T.Terrific customer service.
Jason M.Everything was smooth and U-Haul representative was transparent and helpful. Would def go back to this location next time and recommend this location.
Karen K.In and out so fast. Friendly staff.
Carol N.Smooth pick up and drop off. One bummer is there's not like a designated spot for the vehicle so you have to catch as catch can on the street or the very tight parking lot (small strip mall style location)
Troy K.I rented a pickup truck to move a sofa from a nearby thrift store to my nearby home. The round trip took less than one hour and totaled 4 miles. When I rent cars, I normally fill up the gas tank before returning the vehicle. Because the gas tank was only 3/4 full at the start, I thought it would be cheaper to just pay the charge for gas consumed. A $12 fee was added onto my electronic receipt for not adding the gas tank. The store clerk insisted that he had told me I had to add the amount of gas that I had used.. i would expect that a more scrupulous person would have warned me that I would be charged $3 per mile if I didn't stop at a gas station and add 1/4 of a gallon of gas to the tank before returning the truck.
David R.Very helpful and friendly!
Chris C.Person assisting me had a condescending attitude the whole time. Location was okay. The truck was dirty upon use.
Martin N.I drove 8 miles. I put gas in and was charged $50 extra for gas. Never again!
Corbett L.It was super easy. No fuss, no muss. Would use them again.
Arrey T.They are SUPER friendly and helpful. I would totally recommend them
KIMBERLY L.Service was friendly and the van was great!
Michael C.I rented a handcart which was never provided and I was told to fill it up upon return despite the van having 3/4 full tank. It was mostly clean inside but not close to where the $50 CLEANING FEE should be.
Rachel S.very friendly service
Carlee F.Van was dirty. Rubber rear door seal was removed and in compartment.
Richard W.Very helpful person. Went out of his way to be helpful.
Angel G.Delightful experience. Will return to this location for rentals.
Robert R.Entire process was super smooth and friendly service as always! We would definitely recommend :)
Danielle W.Fast & friendly service.
Mildred S.Great customer services.
shirley M.The person working the counter was very friendly and helpful. Parking was tricky at this location, but I'm not sure you can do anything to remedy that.
Troy L.Kahn helped advise me and was very efficient. I would definitely recommend this location for a U-Haul rental to a friend.
Catherine G.Great location. Van was clean and renter was super nice. Everything you need for your packing needs.
Alexander C.So easy - in and out without any delay or hassle - vehicle was ready and I am a happy customer -
Sean M.Fast and professional service.
STEFAN P.The guy I worked with was so cool - give him a raise!
edward M.Great service!
Daniel L.Vehicle was filthy on the inside. I was overcharged for gas and am still awaiting a refund. Phone # often rings and goes unanswered. Receipt displayed incorrect information.
Nicole S.I booked through the app a mobile only experience, however when I arrived I was instructed to go inside to the business to deal with everything. Very unprofessional experience
Chris M.Thank you !
Chris G.Store owner is rude, told us credit card information must match the DL. Once we came back with the right DL, he ended up doing exactly what we wanted him to do initially, use one DL and charge a card under a different name (she was present at the location). We had the uhaul only for 2 hours so us going back and forth cost us 30 min of time.
Umar I.The representative, Mo, was extraordinary. He was friendly, thorough, and professional. What a great guy!
Donald M.Everything went smoothly. No long wait and I was able to park close by. The one confusing thing was checkout. I parked and turned in the key. I asked if I needed to checkout, he said no and that he would email receipt. Which he did, receive after I got home. I did try to checkout after locking vehicle and turning in key, but I didn't realize I needed mileage, photo of mileage, etc. So, at that point I couldn't complete the checkout with no access fee on the vehicle. My suggestion would be to make it clear in the text to checkout / verify equipment before while in the rented vehicle before turning in the key.
Kenneth L.Nothing. Great experience. Vehicle was perfect and everything went smoothly. I couldn't be happier. Thank you!!
jeff C.Fast and smooth Check-in/check-out service
Ralph C.Awesome experience
Henry J.Smooth transaction. Thank you!
Muhammad S.I actually did tell a friend in the neighborhood about it. It was great!
Deborah C.The guy I dealt with was a great help and fast service
Darryn B.It was so amazing experience! so convenient and fast.
Farhad N.The guy in the shop was so awesome and nice!!! Incredible customer service
Kaylee B.Store owner was really friendly. Uhaul van interior/exterior could have been cleaner but overall it wasn't too dirty and I had a good experience
Benjamin K.Parking is a bit of a problem. The staff were very gracious and efficient.
Robert L.I chose this location on the basis of Yelp reviews and I was not disappointed. Noe was so kind as to offer to close his shop for a minute so that he could help me put my car into the truck parking spot on the street. When I brought back the truck he offered to give me a bag for all of my accumulated belongings. He is terrific! Unfortunately this location does not have any trucks with pull-down ramps so next weekend for heavier items, I will need to find a different location. If you want a clean, late model pickup with an easy to deal with manager, this is the place to go!
Penelope B.The Uhaul rep provided excellent, friendly and convrenient service. Would use him again.
Jay M.Stay in business! Good service, and excellent vehicle!
nick M.The app is not 100% stable. Cleaning better the truck.
Diego A.There was a problem with communication regarding the link to return the truck. "Before you go", could mean many things. I received it almost immediately after picking up the truck and thought it was a reminder to check the truck before I started my trip. Additionally, when I did drop off my truck (after hours), the location had very bad reception and it meant that it took almost an hour to complete the return on line. This was burdensome.
Nancie S.The person who served me is a very good person and did his job excellent.
sirak S.This was the most horrific experience I've ever been through my life renting a vehicle of any type to have the police called on me two different times in to have threatened to have the vehicle taken from me I have nothing to say on this phone other than I wonder why the mark director of marketing still hasn't contacted me
Angel B.Gentleman who helped us was great!
Raphael C.