Customer Reviews for Progress Glass
(U-Haul Neighborhood Dealer)

Rating:

1.0

Nobody there, doors locked. Had to wait for someone to show up along with several other customers.

Rating:

3.0

I set times for pick up and drop off during hours the shop was supposed to be open, as I prefer to do things in person. Pick up was fine, but drop off the shop was closed. I dropped off between 10:30-11am and their hours were posted as 9am-1pm, but it was locked and dark. I so got a much larger truck than I had booked, which was fine, but I had to put someone else on the booking for driving it as I was very uncomfortable even attempting to drive such a large vehicle.

Rating:

5.0

This location was very much what I would expect at all locations, the business was clean and professional . They helped me as expected. My only issue is the one person who helped me I found to be rude when he spoke to me. Whatever he still did his job well and helped me so I don't care much .

Rating:

5.0

The only location I will use in the greater Edmonton area. Always reliable.

Rating:

5.0

Check in was fast and effective. The U haul was easy to drive and smoother then my own vehicle. Actually had fun driving it on the white mud. Lots of space to load in my belongings from storage. Saved me from, running 12 truck load trips from Edmonton to spruce grove.

Rating:

5.0

He was efficient, friendly, and handled everything quickly.

Rating:

4.0

The U-Haul app crashed before I could upload my drop off pictures. I will take pictures and they will be available upon request. Call or text 250-302-3990. Kurtis Hampton.

Rating:

4.0

I ordered a doll with the rental never did get it

Rating:

2.0

Absolutely disappointed with the whole process. Was contacted after booking that my pick-up location would have to change but not to worry as I could do mobile pick-up. When I arrive to get my uhaul, mobile pick-up wouldn't work so I had to contact support. They told me this location didn't open until 9 and it didn't offer mobile pick-up. Huh? After waiting 20 minutes for the place to open, I pay for my uhaul only to be told this location doesn't have dolly's or furniture pads as I requested. But don't worry, they didn't charge me for that. Uh...ok?

Rating:

4.0

Nice guy out there .

Rating:

2.0

Nobody there at 9am when I was supposed to pick up. Owner showed up about 9:20 causing a delayed start to the already delayed day. Also no snow brush in the truck which was an issue given it had just snowed 10". Also, I was re-directed to pick up from this location, but the call to me to confirm came too late to arrange mobile pickup. Though according to the person I contacted when there was nobody at the location, she said I was set up for mobile pickup.

Rating:

1.0

I sent an email explaining. With pictures. Unit was extremely dirty. Service was rude. Most stressful experience with Uhual ever.

Rating:

1.0

Tell local dealer that the truck is to be cleaned, (the truck was dirty outside and inside both the cab and box, garbage left inside cab, moving blankets dumped dirty and unfolded) they did not pay attention to detail even after I noted that the truck was dirty. I had to locate and load the rented dolly even though there appeared to be staff available to help to do this and to have cleaned. I further suggest that they should be more accommodating when they are closed on the pickup day. I will avoid them in future.

Rating:

4.0

Easy to get to quick hook up. Not busy when i arrived, very quick service

Rating:

2.0

The first u-haul truck I got was at empty for fuel and stated half when returned so I went the the gas station to fill up turned out the truck hadn’t been inspected and the gas tank was cracked so I lost a $100 in fuel they did give me a different U-Haul at 1/4 tank of gas so I had to spend more money on gas plus it was late now going to pick all my stuff up and the people I hired could only load the truck not unload it and I only had an hour a day after work to unload it and it took me 4 days then wanted me to pay more

Rating:

4.0

Sunday they are close . So we just from the unit and did the return process.

Rating:

4.0

Pricing was wrong and I’m getting overcharged

Rating:

3.0

When they state hours of operation and they are closed an hour before the time stated that's a problem. Dumped it off myself and couldn't reach the people till 12 noon the next day.

Rating:

5.0

Was closed at the time of drop off!

Rating:

5.0

Amazing job thanks guys. The move went without a hitch.

Rating:

4.0

Carry on with number one customer service

Rating:

1.0

Vehicle was in disrepair and dirty. The location we picked up at desk clerk was rude. There was bags of animal carcasses laying on the floor. I have photos. Once on tje road we discovered wiperblades not working. Arrived at storage unit to load our belongings to find the ramp and rear door inoperable. It is obvious this location does not check their vehicles for required maintenance and repair.

Rating:

1.0

They were an hour late and gave it to me with almost no gas in it. They also wrote down the wrong milage and gas. I had to correct them.

Rating:

3.0

Had issues getting my deposit back but did receive it

Rating:

2.0

Ordered it for 8am. They then say won’t be ready until 10:30. Finally got it at noon. 3 people waiting, frustrating.

Rating:

1.0

I personally would look for a more reliable dealer location. First off I booked the trailer for pick up at 8:00 AM, I received a confirmation from them that it would be ready as requested. I get there and the sign on the door says they don’t open until 9:00. I wait there until nine and no one comes. So I check their website, that says they open at 10:00. The owner operator doesn’t show up until 10:10. Then argues with me about the situation. It was all I could do to not be extremely rude. Long and short is you as a company need to better vet your business partners.

Rating:

4.0

No contact with personnel - evening Key drop

Rating:

3.0

There was a problem with the price and the manager had to help out. They were in to much of a hurry. The truck ended up having the battery die and I had to call for a service call.

Rating:

3.0

The return area was closed...it would be nice if there was an easier way to unhook the trailer Like a jack?

Rating:

5.0

Very fast and friendly . 10/10

Rating:

5.0

Hardeep and his team were very professional and went out of their way to ensure I had everything I needed for the move. He made the process very hasslefree and kept the equipment well maintained. Highly recommend him and this location for those looking to move in Spruce Grove.

Rating:

4.0

They were a little busy but it again worked out

Rating:

5.0

The service was friendly and efficient, and it was quick to pick up and drop off!

Rating:

4.0

They took the truck even though the truck and trailer were booked to be dropped off at different locations.

Rating:

4.0

They room a truck that was not scheduled to be dropped off here (U-Haul booked a different location for drop off of a truck than the trailer) but he agreed to take both.

Rating:

3.0

Hard to find as sign is ridiculously hard to find.

Rating:

1.0

Fff

Rating:

5.0

Good people to work with.

Rating:

5.0

No personal on site as holiday Monday but they probably would have been

Rating:

5.0

These guys are top notch. Professional and helpful, couldent ask for better

Rating:

3.0

You should replace the tiedowns for the wheel wells on that trailer. They are falling apart.

Rating:

5.0

Very friendly helpful staff, nothing needed improving upon!

Rating:

1.0

Late getting my truck fought with me over the drop off location

Rating:

5.0

Very extremely disappointed that even though I had a 1 way truck booked from Victoria to spruce grove, I was told on short notice of have to rent the truck in spruce grove and round trip it, using twice as much I'm fuel, in ferry costs and 2 nights in a hotel fore and my family and 2 dogs. The experience at progress glass was awesome, but the service on the u-haul side of things was poor 👎🏼

Rating:

3.0

Pick up time was 10 am. We arrived at 10:12. Vehicle was not ready. We spent over 30 minutes before we got the truck. I had a moving crew waiting at the loading point.

Rating:

3.0

The storage space had been cleaned out before I rented the unit but the last renter had muddy shoes. Also, they left the cap off the gas tank!

Rating:

1.0

The man working behind the counter was completely incompetent. He had no knowledge whatsoever of any rentals or any idea what he was doing. He literally said "I dont know, I'm just clicking next, next, next". The man in front of me in the line had been waiting for almost 2 hours for a rental he had prepaid for and the representative did not know how to release the truck to him.

Rating:

1.0

the man at the desk was very rude when approached with questions about the receipt, truck wasn’t tidied and gas tank wasn’t full from the start

Rating:

5.0

Nothing! They folks at Progress Glass have done an amazing job and I will continue to use them as my u haul supplier

Rating:

5.0

I was treated exceptionally well. The service was excellent and I was treated with respect. I WILL be back. The truck was just what I needed and it did the job perfectly.