This location should never b Uhaul dealer. When I returned auto transport I was asked to move it for them to other end of lot and was told to unhook it myself which I did and when I went in to get receipt and deposit back I was told that they couldn't give me deposit and they wouldn't have return receipt ready for couple hours cause they didn't have time to check it in and then said that I didn't park trailer the right way and said I needed to hook back up to it and park it the way they said. I told them I didn't work for them and not my responsibility to arrange their equipment on their lot. I paid a lot of money for that rental and they could move it themselves and then I was told I wouldn't get deposit back plus they would charge me an extra $20 for not moving it again. It was where they asked me to put it and was not in the way of anything. I hope u deal with this appropriately. I just couldn't believe they treat customers this way. Thank u, Dawn AndersonDawn A.
Customer Reviews for Progressive Auto Repair
(U-Haul Neighborhood Dealer)
Junction City, KS 66441
Services at this Location:
- Mon-Fri: 8:15 am - 4 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 10/23/2021: Closed
- 10/28/2021: 12:00 pm - 4:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one in the location for me to turn in my trailerMAURICIO A.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.JAKE B.
Explain how to attach and remove the auto transport to the truck and check prior damages to the equipment and vehicle before customer departWilson S.
Customer did not leave a comment.MAYRA R.
The service at the pickup location was excellent. However, this was not my preferred location. I had to drive a extra 20 miles to this location.MICHEL R.
Nothing they were great :)wayne S.
Customer did not leave a comment.Miguel R.
This was not the location I was supposed to Originally drop off.Kylee P.
The guy was rude and disrespectfulcaleb P.
this facility was closed when I returned the truck and transporter.Edward I.
The staff at this facility is the best I've ever experienced in my times dealing with Uhaul. Even for a small location they delivered a top notch service.Shane P.
Customer did not leave a comment.John D.
Customer did not leave a comment.Philip P.
Some of the worst customer service I've ever received. Was called the day prior to confirm the reservation. Told her I would be there on time, then told me to not be late cause they're busy. On inspection of my car my left signal for the trailer wasn't working. I was doing my best to detect the issue but the owner kept berating that my car doesn't work. He then simply told me to go get it fixed and walked away. No help or anything (this location is an automotive repair shop). After about 5 minutes I found the issue and fixed it. The only other problem was I couldn't properly inspect the trailer cause it was buried in a snow pile and the owner didn't want to brush the snow out and I quote â€œuhaul don't pay me enough to do thatâ€. Absolute worst attitude and customer service.nathan O.
I'm not a fan of the online booking system. Clumsy and not very user friendly. The operator at this location was very helpful and worked hard to serve us. Very much appreciatedJames K.
Customer did not leave a comment.garrett M.
Great serviceSpencer H.
Had a very positive experience picking up this u-haul. Excellent customer service at Progressive!Belinda J.
The rep was efficient, helpful and informative. Safety was certainly a priority with him and we certainly appreciated this. Thanks it was a great experience and would recommend him to anyone.Leo L.
Boxes are over priced than advertised on websitejoseph W.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.KAREN M.
I brought back my trailer and went up to the location. There was a man standing in the open door so I walked up and said I had a trailer to return. He said he was closed and they would check it in the next day. He told me where to back it in at. This area is difficult because it is dirt and then transitions into a piece of cement. It is difficult to back into. I would recommend that if you are closed, you should leave the large overhead door shut so you don't look like you are unhelpful.Randy D.
Customer did not leave a comment.Fabian D.
Your reservation process is useless. I "reserved" a 5Ã—10 trailer at the Manhattan, KS location for Saturday. Then I got a call that they didn't have that size of trailer so they gave me a 6Ã—12. Then they said Manhattan, KS doesn't have ANY available trailers so we'd have to go to Junction City, KS. THEN they said they weren't even open on Saturdays! In the future, please take your reservations seriously. If you can't fulfill a specific request, don't have it as an option on the website.Andrew H.
Customer did not leave a comment.Clifford K.
Efficient and proficient, great service providerDavid M.
Customer did not leave a comment.Diondre B.
This was the easiest rental ever. Many thanks to the people at Progressive Auto.larry H.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.daniel R.
They didnt offer Military discount like all other rental places would. The trailer I got was not properly working which I found out after I loaded and got on the road.Steven S.
Customer did not leave a comment.BRIAN A.
Customer did not leave a comment.scott B.
Great place to rent from. Very helpful and friendly!Douglas H.
Greg gave me excellent service and I appreciated the help in getting the trailer and wiring ready to go.Dwight D.
Great service, great equipment. Cleanest Uhaul trailer I've ever rented.Stephen S.
I dropped off my rental after hours. Received a response the next day which indicates to me they are prompt in their processing. This eliminated any of my concerns.DAVID D.
Send your next customer here.Caleb H.
It would have been nice if they had taken me to the truck and showed me how to use the basics, mirrors, where to gas, what KInd of gas, wipers etc.Mickey O.
The employee working behind the desk at this location was incredibly rude and had a short temper. When we arrived an employee came out to check the hitch. After a short conversation we were told they would not issue us the trailer with the hitch the way it current was (too high). We entered the shop and asked if they had a wrench (this is an auto garage) to adjust the ball height to meet specifications. Ultimately, the man working behind the desk threatened my father we would lose the trailer if we didn't sit down and wait. We had to purchase a whole new hitch from this location for over $40.Glen B.
do not book what you do not have .. then your customer has to be sent to another location to get what they leased and its never close to where they live ..Edward C.
The manager here was rude. He didn't care about the customers at all, only about the money and getting us out the door. They didn't try to help me at all loading my car onto the trailer. If it wasn't for the front desk lady I probably would've left. If I could've which my pick-up location without a delay I would've. I wouldn't recommend this place to anyone.Dai'Shaun I.
Customer did not leave a comment.SCOTT G.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.clifford K.
Amazing customer service!!! Nicest people!!! Will definitely refer people!!KATIE T.
Customer did not leave a comment.Troy S.
Customer did not leave a comment.DALE S.
Very friendly gentleman helping us.Benjamin G.
The lady working the counter was very helpful and very friendly.Diahnca Q.
Customer did not leave a comment.BRENDON D.
Customer did not leave a comment.regina J.
Customer did not leave a comment.ben P.
Customer did not leave a comment.Raymond H.
They were closed on a Friday, due to a federal holiday, that landed on a Monday. I came at the opening hour of their establishment as posted online.paul Z.
Customer service could be a bit more nicer not so rude.Wyndi M.
Customer did not leave a comment.Jeannette M.
Customer did not leave a comment.Rebecca S.
fast and friendlyMatthew I.
the straps were almost too small to wrap around the tires to secure my car on the auto transport. straps were torn, needed replacing. Also, I rented a truck and an auto transport. I had to drive over 40 miles to pick up both items from two different locations. I ended up having to pay mileage overage. It was barely over, but If I had to pay, which I probably would not have If I did not have to take the truck to pick up the auto transport at a different town.Pedro M.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Jacqueline H.
Customer did not leave a comment.Margie R.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.John A.
Customer did not leave a comment.tom Z.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.ROSARIO P.
Customer did not leave a comment.ROSARIO P.
Unprofessional man. Just wants to make money and not looking out for customer.Aron B.
Staff at U-Haul were very friendly and help full. I would use them again.clyde S.
The gentleman in facility was really helpfull and made evertyhing extrmely easy. Definetlly will use use this favility again in the future.pedro A.
I can't think of anything to improve. Greg was extremely helpful and courteous. I had a very pleasant experience renting from this location and will recommend this to others.GRAIG L.
Yes...well maintained. However, if they still have that 6 X 12 they might want to check the sliding door. One time it went up...then it did not want to come down. It was getting jammed up at the top of the opening. It happened once...and other than that...worked fine.Stuart W.
The owner/operator was helpful, but Uhaul systems were down and he was on the phone with 2 or 3 people who couldn't help him with how to circumvent the computer system to rent a trailer. There needs to be a process for manual contracts so that the customer does not have to wait for excessive periods of time. ThanksKEVIN L.
Friendly, helpful, and supportive. Good help for new communityJoseph W.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Lacey K.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.grant A.
Customer did not leave a comment.Ashley C.
Customer did not leave a comment.Hilary Z.
The owner greatly helped us outBrian C.
Customer did not leave a comment.Alyse S.
Customer did not leave a comment.stephanie L.
Customer did not leave a comment.anthony S.
The office man was horrible he up sold my insurance, he shortened my rental and did not enter it correctly and then he charges me 27.44 for cleaning. I only moved a bed! He never came outside with me to do a walk of the truck and the gas was not full as he indicated but he told me it had to be or he would charge me so I filled it. I am so upset by this. I will be making sure who ever I come into contact with knows about this and does not ever use this location.JETAIME P.
Mentioned to attendant of noises during travel (Squeek) and cargo door difficulty (hard to move) (visible rust on hinges, etc.). Overall good experience, will use this location again.DAVID S.
Customer did not leave a comment.CHRISTOPHER T.
Disclose projected costs prior 2 having the contract signed. This rental was quite a bit more than I expected.Laura D.
Customer did not leave a comment.WILLIAM R.
The equipment had a few small deficiencies, which were quickly and completely repaired by the mechanic there. The hookup procedure was explained very clearly to me and the manager was friendly and helpful throughout the process.ANDREW Z.
Customer did not leave a comment.YAHAIRA Y.
Customer did not leave a comment.VICKI R.
Customer did not leave a comment.MELANIE M.