Customer did not leave a comment.Lakyra G.
Customer Reviews for Provent Oil & Lube Shop LLC
(U-Haul Neighborhood Dealer)
El Dorado, AR 71730
Services at this Location:
- Mon-Tue: 8 am - 5 pm
- Wed: 8 am - 4 pm
- Thur-Fri: 8 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 9/24/2021 - 9/30/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be sure there is a gap of time between rentals to reduce the stress of finish the use on time!Julio R.
Check equipment when returned so the next customer won't have problems with equipmentbyron P.
Customer did not leave a comment.Ricky T.
Customer did not leave a comment.greg M.
Customer did not leave a comment.Morgan H.
Customer did not leave a comment.wanda C.
Customer did not leave a comment.Donna C.
I had booked a number of furniture pads but none were available here or at any location in El DoradoBrian M.
The staff was helpful, considerate and knowledgeable. Each one we dealt with was friendly and cooperative. The truck was clean and well-maintained. It was ready when we went to pick it up, no waiting. Thanks for an easier moving experience, however, moving is never easy, this part of it went like clockwork. Thanks to Provent folks!Donny S.
Customer did not leave a comment.Dennis O.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Preston S.
When I reserved the truck I was told it would be located at Doe's Appliances in El Dorado, AR which is within walking distance of my home. I even confirmed prior to pick up date that it would be at Doe's; however, when I went to pick it up it wasn't there. I called the person who had confirmed the reservation and was told the truck was at a different location across town. Fortunately I had a person available to drive me to get the truck so it worked out. So a little more clarification would be helpful. Overall everyone at Doe's and Provent were friendly and helpful.Bobbi B.
Helpful staff! Helped with hookup when I picked up the trailer and disconnect when I dropped it off. 5 Stars all the way!Glenn F.
Customer did not leave a comment.Anita H.
nice peopleAustin S.
Customer did not leave a comment.preston S.
Customer did not leave a comment.VALERIE M.
We have no complaints but it would be nice if there was the opportunity to have a dolly on truck for moving large boxes or furniture. We understand that people rent these trucks/trailers and take off with equipment and not returning it when returning truck. We had to search for one possibly two because of several large dressers to move. Other than that, we're pleased with everything else.James M.
Everyone was really nice and helpful. I would definitely recommend their services.Tia O.
Customer did not leave a comment.Gregory D.
Very friendly. Double checked everything for safety. Very pleased!Phillip C.
They were unable to get my contract - good news is it was on my phonegreg M.
Customer did not leave a comment.Dusti M.
Customer did not leave a comment.Omar H.
Customer did not leave a comment.Elva M.
They did not have the boxes I ordered. What do I need to do to get them shipped to us.David M.
Customer did not leave a comment.Scott M.
I think the company needs to have both dollies on all vehicles. Instead of charging for them. Thank youcindy S.
Be open on Mondays.Robert L.
Great service, great peopleRicky T.
Customer did not leave a comment.Craig T.
Customer did not leave a comment.Albert L.
Uhaul changed my pickup location twice. The last one had posted closing time of 5 PM. My scheduled pickup time was 4 PM. They called me around 3 to let me know I should hurry to get there because they were closing at 4. I made it and they were trying to clean the windshield. The truck was filthy. They said it was the only one they had for a one-way rental and it had been being used by FedEx or UPS. Further, they did not have the 4-wheel dolly I had requested I'm my reservation over a week before. It was a critical part od my reservation for moving furniture. Then, they could not get the dolly off the reservation, even after calling "the 800 number". So, they gave me 10 dollars cash. However, when I got to mt turn-in point, they wanted to know where the dolly was after checking the truck. I explained and he was suspicious initially, but, while I waited, finagled with the paperwork on the computer. Won't be using Uhaul again.Charles W.
Hardware was slow had to wait for printout other than that they have friendly service and very helpful getting hocked upNeal B.
Very happy with renting trailer everything was nice and smooth. Only trouble is that I can not get the invoice that was sent to my e-mail to open.Matthew H.
Contract requirements were not adequately explained. I paid for an additional third day up front so I wouldn't have to rush for which they happily took my money and sold me insurance which I didn't need. When I returned the truck, they charged me an additional day for being four hours late and nine miles over. Were this told me up front I could've saved myself $60. Because of this, I will not use Uhaul again.KEnny C.
Nothing they took care of me. They was the best. I was like apart of the family good job ?? !!!CLIFFORD H.
So helpful and very courteous.kevin K.
Customer did not leave a comment.Sharon H.
Nothing. I received great service.JAIME C.
They attitude was great an they where very helpful even when I was having problems with the drink machine the two guy took time out an help me if I would ever have to use an uhaul again this will be the best choice very wonderful this so the next customer should be a happy camper like me have a blessed dayBrittany H.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.jocelyn H.
I WAS IRRITATED BECAUSE I RESERVED A RENTAL FROM MINI STORAGE OF ELDORADO AR...I GET A CONFIRMATION TO PICK UP AT PRO VENT...WHEN I DROVE THROUGH ELDORADO THERE WERE TRUCKS @ MINI STORAGE!!!Rendy L.
Most accommodating, friendly people. Easy to deal with and work hard at customer satisfaction. Highly recommend.Larry H.
My location switched several times, and the only reason I knew about this location switch was because I called my sites to confirm. I would have never known. Not only that, but people I spoke with on the phone were apathetic and unhelpful. They changed my pick up time and had no sympathy. Thankfully, the people at Provent Oil & Lube were kind and helpful, and turned my experience around.Nicole H.
Good people, good equipment. Your computer system has a lot of gremlins. It takes way too long to process the paperwork.LARRY M.
The owner/mgr and Deb were excellent communicator. When the online reservation made an error with my pick up time, this team sprang into action. After not being able to get a truck from one nearby location, they con't searching and found a truck from another nearby location. The had excellent costomer service and remained opened past closing time to accomodate me. Not many business provide such service in today's world. This team satisfied me with their kindness and diligence to help me. The office/waiting area will also inviting and clean.caroyln J.
Customer did not leave a comment.Shaunta T.
I called 4 dealers before I got an answer on the phone. They didn't have size I needed but recommended one that did. When got to maumelle. Could not find dropoff dealerMICHAEL N.
Customer did not leave a comment.JEFFERY W.
Customer did not leave a comment.david A.
Follow up in more timely manner as to equipment availability and pick up location. After initial miscommunication, Sally is Little Rock was most helpful in resolving issue to locate proper equipment .James B.
Customer did not leave a comment.PRESTON S.
Customer did not leave a comment.Babette B.
Customer did not leave a comment.Ann P.
Customer did not leave a comment.Scott M.
Customer friendly staff went way out of their way to help us on a very dreary day. Thank you so very much for making a stressful day better.kelly J.
Customer did not leave a comment.Taunya C.
Customer did not leave a comment.Steve A.
Kind and expedient.glenn S.
Customer did not leave a comment.Sharron L.
Customer did not leave a comment.Kalee C.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.AARON K.
The move went smooth without a hitch.John P.
Customer did not leave a comment.Julian R.
would have been nice to have been able to pick up from the location I originally rented it from...had to drive nearly an hour to pick up...but the employees at the location were very friendly and helpful.susan M.
The drop off place in Strong, AR. was okay! The drop off place in El Dorado, AR. was very good! You could update your computers so that all your rental and drop off places had the correct information for the drop off places!Ida P.
Awesome customer service...great management! :)Keshia C.
Customer did not leave a comment.ERICK M.
Wonderful services and very helpful staff. Great experience.JANET K.
This location was attentive and professional. I will happily pick up there again in the future. Plus, they changed my oil while I was preparing the truck paperwork.GREY E.
Customer did not leave a comment.JENNIFER J.
I was there for 55 minutes to pick up the truck. The owner did not know how to work the system, nor take the time due to working outside on the other vehicles. He called his sister in to help. Sister did not know the system either. The owner had his sister call the uhaul support to get it figured out. I had to made arrangements to get there with plenty of time to pick up the truck, get it home, and get a ride back to the place to pick up my vehicle. Due to them taking so long I had to run my vehicle home and get a ride back before a certain time. This took about ten minutes while the sister was on the phone with support. Due to the owner not knowing the system, I was not a priority, nor was my time. I will not be renting or doing anything with this business again.ANGELA H.
Customer did not leave a comment.Sarah B.
Great location and great customer service for pick-up..BERTHA L.
Very nice agent. Made returning the truck with no hassels.rhonda L.
Blanket were new and Dolly's looked new. Great service. Nice people.MARIANNA S.
Customer did not leave a comment.Patty A.
Customer did not leave a comment.Robert B.
The owners of this UHaul place totally ROCK! They are very friendly and very accommodating!Brandy B.
The people that own this business were a complete joy to work with!!BRANDY B.
Customer did not leave a comment.JENNIFER D.