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Steve D
Customer Reviews for Pukall Lumber & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one there to receive a scheduled drop off.
Mimi EThere was difficulty in checking in due to instability in system function. This has been a repeating issue with various U Haul providers.
Fred KSmooth process
Jessie BNo advice for improvement. The drop-off process was quick and easy.
DAVID TYou need to have a bit more tounge weight on these small trailers when pulling them empty. The rattling made by it bouncing at the hitch was deafening. When loaded it was absolutely fine.
Martin KOne strap was frayed and shortened. Had to use roadside assistance which was prompt and well prepared. I will remember to check the equipment before I leave next time.
Bret CDropped off outside of business hours. No personnel interaction.
Brian KNothing. Excellent
Kurt RVery friendly and accommodating
Susan MEasy drop off
ROBERT SI was amazed at how easy was to drop off.
Gerard UExcellent service. The UHaul rep at Pukall’s was top-notch. Highly recommend renting from this location!
Robert BGreat, easy check-in. VERY friendly person who got the truck ready, show me how to use the app to record existing damage, etc. Just SO helpful. Everything went as I hoped for a very complex move. It was made a lot stressful by picking up the truck at Pukall and being able to drop it off later that night.
John AStaff was very responsive and we were in and out in no time.
Laura Mleft brake and tail lite not working at time of pick-up.....overcharged on the trailer insurance
GARRY SI felt my business was appreciated and my contact, Brice, was forthright and thorough. I highly recommend this U Haul provider. Bert Freeman 608-733-1801
Bert FGreat staff, very friendly
Thomas KI waited 50 ( fifty) minutes for my reservation to be processed, even though I booked it online. Nobody should have to wait that long. Improve your website and get faster service. It was so frustrating
Scott OPlease check right rear wheel/brake/axle assembly - there was thin fluid leaking from center hub. Might be brake fluid!
Jeffrey GNext time I prefer a better lication, should I decide to use again.
Cecelia SI had to change dates from my original appointment and they were very accommodating. Friendly and helpful people.
Phil BAll mobile app
Trygve DWe were able to rent promptly and the service person disconnected the trailer when immediately when we returned. Thank you!
Jack DI was very pleased to get the trailer I needed today and it worked perfectly.
Phil BJared was solid as a rock
James AProducts could be newer
Robert AAs the saying goes, "if it ain't broke, don't fix it". Although they could use more trailers at this location, everything went smoothly.
Rob WThe entire rental process was outstanding!
JEFFREY ACan't think of anything, all went well
Martin KGreat service guys at the puhkal rental place are awesome
Jack MThere were issues with picking up and dropping off, but the overall U-Haul experience went well, and I would recommend it to others.
Berndt SSuper easy process, the employee was well versed in U-Haul and he made everything seamless.
Frederic HVery smooth transaction.
Brian DThey were very nice and helpful.
Bob Beverything with the u haul was excellent !!
Alan MIt took a lot longer to complete the documents than I expected. but, the people were friendly and the equipment was what I was expecting.
JIm DNothing to improve. Awesome experience here! Highly Recommend.
Tom CTried to note during the check in process after hours on-line that there was a light on the drivers side front fender that was not working.
David RUpon pick-up of trailer, clerk did not know how to properly connect safety chains. I had to show him how to do it. When we opened trailer to inspect it was discovered that the trailer was not cleaned out. It had nails, screws and other metal materials scattered on bottom of the trailer floor. I jumped in to pick up mess on site. When I got trailer home I did a sweep and inspection. I did find additional screws by back door of trailer. I marked that I would recommend to friend but I would do so warning them of my experience.
Jim KGreat customer service, made sure I understood everything and helped with warming the vehicle and scraping off the frost. Would highly recommend to others!
Sandra LThe staff at Pukall lumber & hardware were patient and helpful in getting me checked in, and in getting the trailer hooked on my truck. I would rent from them again.
Philip Dgreat people at Pukall, but the computer registration process is time consuming. It took 2 minutes to hook up the trailer and check lights, at least 20 minutes for computer registration.
TOM FWe have rented U-Haul trailers from this location in the past and will always return in the future if needed. Dave is a great guy and extremely knowledgeable. We were thankful for his help because we are both senior citizens. this is a great place to do business with.
Charles ODave hooked me up in 3 minutes, but your computer system took over a half hour to get me going. That needs to be simplified and speeded up. The trailer was great in every respect.
TOM FGreat service, keep it up.
Marty MKnowledgeable, friendly great to work with.
Alice ZTruck was in good shape but sounded like it might need some maintenance…ran somewhat rough when idling and immediately upon takeoff, but overall did well. Got good mileage and handled well. Only negative was that truck is listed as seating three people on bench seating. Does NOT hold three people comfortably…middle of the “bench” was set up for a child…very uncomfortable and no leg room for an adult.
Kathryn T