Customer Reviews for Pukall Lumber & Hardware
(U-Haul Neighborhood Dealer)

164 reviews

9783 Rylee Ln   Minocqua, WI 54548

(715) 358-5589

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(715) 358-5589

9783 Rylee Ln
Minocqua, WI 54548

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No need for Improvement. Eileen was awesome in every way in making this a smooth process.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Tom Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Sheri K. 
Rating:
5.0

Staff was perfect and professional

Dwayne E. 
Rating:
5.0

Provide instructions for how to take off the trailer unit from hitch.

David P. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
3.0

Customer did not leave a comment.

Cecelia S. 
Rating:
1.0

The internet service is very spotty. I highly discourage anyone from using their phone at pick up and delivery. I wasted over two hours trying to pick up with two phone calls to UHaul with 40 minute waits each time and a disconnection on the first call after spending an hour with the rep.

Kim D. 
Rating:
5.0

Great service - helped me guide trailer back into the parking space - thanks!

Dane S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Very friendly staff made everything go smoothly.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Curtis J. 
Rating:
5.0

Customer did not leave a comment.

RON M. 
Rating:
4.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Totally recommend this location. We walked in and my husband said "here to drop off a uhaul" and she rattled off his name and the size of truck we were dropping off, she made it so easy.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Harry T. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Christie is amazing to work with…. Very knowledgeable, friendly and helpful!!

Earl R. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Nothing

Earl R. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great people at Pukall - made the whole renting process easy. Would definitely use them again. Very highly recommended!

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

While the trailer was clean inside and was well maintained, it was covered with snow on the outside. Otherwise, excellent service and product.

Eric S. 
Rating:
5.0

I was very pleased with the service I received in Minocqua. I would definetly recommend this location to a friend or family member. The woman who took care of us knew her job and even helped up put the trailer on our truck. Thank you to her.

BOB W. 
Rating:
1.0

Have friendlier customer service. This was the worst moving experience I have ever had. They we're all with U-haul and this be the last time I use uhaul

Tanner C. 
Rating:
5.0

The only complaint was the gas mileage. It would've been nice to know but it's $100 for a full tank and we only drove 200 mil

Faith W. 
Rating:
5.0

Excellent in all aspects.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Perfect, ty

William H. 
Rating:
3.0

I called the drop off place as instructed but they were already closed so didnt encounter any personnel at this site

Dan C. 
Rating:
5.0

Very Professional.

suzanne H. 
Rating:
5.0

Nothing. Knowledge and help going over the trailer was amazing. In and out and on my way in minutes. Clean quick and easy. Would recommend to anyone

Andrew P. 
Rating:
2.0

I am not a fan of not knowing the cost of a product or service. This was the second time I have used u-haul and will say, I was very surprised at the cost. It was 94.51$ for roughly 61/2-7 hours and maybe 50 miles. Hazelhurst Wi to lake Tomahawk Wi. I will try for another option if available if and I need to travel or move again. I have rented many vehicles and have always known the cost up front. With u-hual it's a crap shoot. It's always we will email your bill or statement. Not a fan. Sincerely Bryan A Conner

Bryan C. 
Rating:
4.0

When we picked up the truck we were told to return with close to the same amount of gas and received a picture of the gas gauge. We returned with what we thought we the correct amount, only to then receive an additional bill for 4 gallons of gas at $5.95 per gallon!

Randall B. 
Rating:
2.0

If I wanted to do an online checkout I would have selected an online check out.

John G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

Ellis Y. 
Rating:
5.0

Service was top notch

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

WILLARD S. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
3.0

Customer did not leave a comment.

Phil Y. 
Rating:
3.0

Customer did not leave a comment.

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

lynda F. 
Rating:
5.0

Smooth as can be!! Great job!!!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Try to have the truck at the location they made the reservation from. Or wave the mileage charge for the distance to and from the new location.

BILLY S. 
Rating:
5.0

Nothing….renting from this location was friendly, convenient and very easy.

bruce H. 
Rating:
5.0

Thank you very much for letting us use your u-haul to get our things we really appreciate it

Domonique M. 
Rating:
3.0

Allow earlier pick-up time

Wanda B. 
Rating:
5.0

The whole experience at Pukall was handled with friendly professionalism. I don't think there is anything that could have been done any better.

David M. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Gary is very professional, knowledgeable and courteous. He makes renting a trailer a most excellent experience!!

William B. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

The truck I got was the size smaller than I ordered and once again when I ordered blankets, they didn't have any and I had to go to another Uhaul dealer to get them. I set everything up online and when I showed up they had to do all of the paperwork then. Why bother to do everything online if you still have to do it there????

Scott F. 
Rating:
5.0

Had to sweep out the bottom of the trailer prior to use. Had residual gravel, from previous renter. Otherwise trailer work great. Thank you.

Nathan B. 
Rating:
2.0

Appointment was incorrectly booked by phone and was unavailable at pick up time .

BRIANA M. 
Rating:
2.0

It was the ladies first day on the job and she didn't know what she was doing. . Instructions about overdrive would have been nice.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
3.0

Sweep out the trailer; the guy hooking it up seemed a bit unsure of how to do it, and it was parked very awkwardly next to the other trailer, so it was a bit risky even pulling it off the lot.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
3.0

Accurately read the fuel level on the contract and fuel gauge

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Pat D. 
Rating:
3.0

Make sure to do the walk around with customer and go over the truck with them.

Heather W. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Very nice place and people!!

Patricia D. 
Rating:
4.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

cut the price in half.

eugene R. 
Rating:
5.0

Lights on the passenger side went out on our trailer and after waiting two times on hold for over an hour (for each call) we were never able to get roadside assistance. We down loaded the U-Haul app but that wouldn't function as designed and we were never able to could get through for roadside assistance. Hence we ended up driving in the dark. TOTALLY UNACCEPTABLE!!!!!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Pat C. 
Rating:
5.0

Not busy at all

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

Gail L. 
Rating:
4.0

Dropped it off after hours. no one around, but called the next day. fast and friendly.

ANATOLE K. 
Rating:
4.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

The employees are always knowledgeable in getting the customer checked in and out. Always been a smooth process each time I come in! Staff is great there.

Ryan S. 
Rating:
1.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Young man was helpful and cheery

James A. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Truck was very dirty. Worked well, just dirty.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Lorna S. 
Rating:
5.0

Customer did not leave a comment.

VAL K. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Loran S. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
No reviews have been submitted for this location.

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