Location for pick up changed 24 hours ahead. I called night before, and day of to confirm, no return call, called usual they said they could not call,, had to drive there to make sure they had a truck. He wanted me to pick it up right then because he was "leaving". My 2nd driver was not with me because it was 2 hrs prior to pick up time. So he said call his cell phone when picking it up. When we came back they did not have the utility dolly I reserved. I had to call around, and go pick one up in Rincon the next morning. I was charged for "safe move" and he did not even tell me or ask me, SO I WOULD LIKE A REFUND ON THAT. Do you ever read this surveys, or do anything about the feedback??Susan M.
Customer Reviews for Pump N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SUSAN W.
Customer did not leave a comment.James W.
Wouldn't give back depositBrandi B.
There was a sign to sweep out the truck before turning it in, and there was dirt when we loaded my daughter's things. We swept it before we turned it back in. It was not swept before we got it.JOHN H.
Customer did not leave a comment.Russell K.
Customer did not leave a comment.Edgar P.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.ROBERT CODY H.
The license plate was not on the truck, found it on the inside in the dash. Took a phone call to u-haul and a long hold and drive back up to the pick up location to find out where it was.JESUS R.
I was having some issues returning the truck via u-haul.com and called the customer service number and was on hold for 2hr when the automated voice said I should only be waiting 30-40mins. All of a sudden I then get disconnected. I then call back and spoke to someone in roughly 35mins to get help returning my truck.Kevin W.
Customer did not leave a comment.AARON P.
Super nice, friendly and fast!!Jason M.
Customer did not leave a comment.Lawrie W.
Mobile app second party verification, not pleased with that additional verification and took too long.David H.
Customer did not leave a comment.TIA W.
Customer did not leave a comment.KEENASHA S.
Truck was dirty and had a tv box left in itGeri B.
Customer did not leave a comment.ANTONE B.
Customer did not leave a comment.LAKEISHA M.
I had to use a cellphone from the gas station attendant to get the truck. Truck was NOT clean on the inside especially due to COVID and clearing standards...there was non. I ended up gathering a cloth and cleaning supplies from the attendant and cleaned the cab myself. The back of the truck was full of pet hair. I had to clean it out with a broom myself. Overall unsatisfactory.Swapna R.
Attend was not there, conducted business over the attendants dirty phone. Tried to send receipt via email and which wasn't working at the time. A lot of information was lost in translation due to attent not being present upon pick-up of equipment.ABIGAIL J.
Wasn't told I was dispatched as an in town and was unable to return the uhaul in the city of my destination, I had to bring the uhaul back to bloomingdale from hinesville then was told I was responsible for all payments. I told the guy I wasn't coming back to Bloomingdale when I initially rented the uhaul. They refused to compensate me for their failure to give me what I needed.Sarah S.
Customer did not leave a comment.Michale J.