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Customer Reviews for Punta Gorda Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The two employees (office manager and Marco) that I dealt with were the most efficient and courteous I can ever remember. Seriously. They were knowledgeable, helpful, and a joy to work with(in what is an anxiety ridden purchase).
paul lewisEverything was above expectations Friendly , professional and organized
Joel DiamonNote windshield wipers needed replacing, everything else was great!
Fred LevermanLove this place. Only place in town I will ever rent from, highly recommend
Shane WishonVery easy to drop off and the agent at the desk was friendly and helpful. No issues!
MICHAEL BEERSStaff is very friendly and efficient. Very easy to pickup and drop off.
Mark HexumLove this location.
Shane WishonHelpful friendly staff
fred chandlerThe office personnel was very friendly and we were greeted with a smile. Picking up the truck was a breeze. Was in and out of store in less than 15 minutes
Lucille InglisOutstanding Friendly service and exceptionally fast in paperwork.
Debra GriffinNola was absolutely fantastic!! Corporate office had changed our puck up location to Ft Myers about an hour away. We went to the local office and Nola got on the phone and had a truck available for us at their location in no time She is a professional and an asset to U Haul!
Darlene BakNothing, excellent service.
mark DennisExcellent service. Very helpful and polite.
Joe CerinoThere should be a pin thru the hitch with a lock on it to keep people from stealing the whole trailer.
terry peeplesExcellent service Equipment ready when I arrived. Fast service. Highly recommend.
cameron lalliThey were great and cared about the user experience.. Highly recommend
Grant LawrenceGreat people to deal wit
Sean frankoFriendly and helpful staff.
Martin PurselleyVery nice
Robert StrangEffortless return process.
Lisa SzwiecNothing. Very professional
Victor KellyStaff was very nice and everything was great!
Beverly Lowreycustomer service was fast, courteous . I was really impressed with service and the rental.
GEORGIA WELLSI was using the vehicle for movies and furniture so but the the cab was dirty that hadn't been vacuumed out for a new vehicle It was pretty dirty inside the cab however everything did work smooth The amount of gas that was marked down on the sheet versus what was in the truck was different they never made an offer to rectify the situation still charge me the full amount for mileage instead of a little bit of a break to make up for the whoever had the truck before we lied to them about how much was it as I took a picture before I left the yard and took a picture and I brought it back Cindy was not very kind to work with she was on the phone the whole time I was there with other customers which I understand but somebody else in the back office should have been able to come in accommodate me as she was dealing with billing which should been done from the back office just my thoughts as a business owner
kevin popeGreat friendly service
wayne smithLee at at desk was extremely helpful
steve raheBetter directions as to the exact location of the office.
Jim Dempewolf IIIgreat location keep doing what your doing
Robert SnyderI chose this location based on the positive reviews it had received. Lee and team were extremely friendly and explained all the necessary steps for this particular rental. Lee’s professionalism is yet another reason why I will continue partnering with this location. If you’re going to rent from uhaul in the Punta Gorda area, do yourself a favor and work with this team. You won’t regret it.
William KrauseThis U Haul location is great. I have rented from them several times and I have never had an issue. I would recommend them to anyone.
CLAIR HOCKWe have used this location 3 times. Always excellent service. The workers are very friendly and make you want to come back.
denise smithAll excellent, staff very helpful, professional and caring.
Jorge HenriquezEverything worked out great
Patricia AnnVery professional staff.
Al EhmkeVan showed F on gas gauge when I picked up. Drove 27 miles and went to fill up with gas. Stopped the pump when it reached 5 gallons. This was a small van. 5 mpg? No, it just wasn't full when I picked it up. Mentioned it at drop-off. They didnt seem to care.
David KillingsworthEveryone at both locations were wonderful. Couldn’t ask for a better experience would recommend them to anyone I will be back for more of their service. Thank you very much U-Haul.
Dennis McCannVery helpful, nice and prompt.
kenneth frechAwesome experience! Our best at a U-Haul yet!
nathaniel wolffAlways a pleasure renting from them
Max MartinezFriendly and helpful staff.
Meisha DomvilleProfessional, efficient and reliable. I appreciated the technician warning me about my hitch. I swapped it our for one of UHAUL. He was right!
Karen KreutzbergThis was an overall really good experience. My son is moving soon and we will be using this location again for that move as well. Thank you!
Douglas ColemanGreat service
Tami PrecopioGreat overall experience. The associates at the rental location were helpful, clear, flexible, and very friendly. They brightened the mood and made the moving experience less stressful. Pickup and drop off could not have been easier, and the vehicle got the job done.
Judith ScimoneVery helpful
Brian StammBoth pick and drop off was a good experience, i will use the drop of location again as we live nearby!
dallas hawkinsPunta Gorda Self Storage had to work through a corporate problem. Corporate software incorrectly scheduled my pickup at a different dealership. Punta Gorda was on the phone and computer for 20 minutes but finally corrected the problem.
Ronald WhiteMy only complaint is that I was told I could leave my car there and then was uncomfortable as there was really no safe place to leave it. Suggestion: tell customers that there is no place to leave their vehicle so they can make suitable arrangements. Otherwise, love this place
LAURA JACOBSExcellent customer Service
TIM SNIDERDrop off was bad; had been told in Punta Gorda that I could drop off anywhere in Ocala. Got to a U-Haul location nearest my destination and was told I could not drop off the trailer since they had too many returns and would not accept any more. They told me of another U-Haul dealer and dropped it off there - experience and site there was a bit ragged but ok. It is not acceptable at the end of a hard day of moving to be told that you can't drop off the trailer at the place you thought you could. Could you please explain why you allow this to happen. The dealer in Ocala was great - very personable and professional.
BOB WARDNothing. They did a great job. Trailer was just old but meet my needs.
jeffrey zachmanWhen returning the vehicle, I accidentally locked my wallet in the van and realized this only after I returned the key in the night drop. Although after hours when I called the number on the door, the owner picked up the phone and offered to drive back to the location to help me retrieve my wallet. I felt safe returning the next day and was able to pick up my wallet before work. The owner and his employees were very kind and I appreciated their efforts to safely return my wallet. Would definitely go there again!
Jedi KmackBobby was very helpful and made returning the vehicle very easy. Punta Gorda Self Storage is the first place I would go the next time I need to rent a vehicle. Thanks Bobby, for your help.
S. Leigh WolfWe have lived in Punta Gorda for 4 years and met Bobby the first day. He and Hope run a first class business. They were immediately our friends. Bob always goes above and beyond. Yesterday I lost track of time and Bob patiently waited on me. Their service is amazing. Lee in the office is also wonderful to work with. In the past 4 years I have rented many times and only rent from Bobby.
MICHAEL MOOREGreat staff. Easy rent.
Chris DengelesAdd a drop off lot for after hours.
Candi HasperHighly recommend these folks at this location!!!
Deborah JosephNo improvement needed for the next customer. The staff and the location are always GREAT to work with, easy pick up, easy drop off.
Matthew Graygreat people!
vincent fargoI used this facility for over a year to store my cargo trailer and was very happy with the service and the facility.
Dianna Nielsen | Overall ExperienceThank you
james luke | Overall ExperienceEasy in and out, good surface to park on. Very helpful staff and friendly. Felt it was very secure, never had any loss or damage. No damage during hurricane Ian very safe.
ROBERT L MAYES | Overall ExperienceGreat staff and easy process, i will recommend them a..
mayeza vuyokazi | Overall ExperienceOur trailer was moved several times while in storage and ultimately located in a traffic area where it was hit and damaged. The manager said they are not responsible but would " look" at an estimate and may assist us with the repairs.
mark hattman | Overall ExperienceUnit door very difficult to work even after maint staff worked on it. A back strain. Inside, the walls were in disrepair. Staff said they would be fixed, but did not happen in 3 weeks. Staff were friendly, informative, clear with rules and finance expectations. Would do business again, but suggest they focus on maintenance and equipment organization.
walter gorak | Overall ExperienceCame down for storm work, they accommodated me and i was able to park my trailer in a secure lot at midnight on a sunday. Their rates were better than every other place I checked, and the staff was wonderful. Had an open trailer and peace of mind that none of my equipment would go missing, fantastic service and great security
Sean Robertson | Overall ExperienceGreat facility. Great staff.
Kathleen Ward | Overall ExperienceI was completely satisfied with thereasiness with any help needfed was promptly provicedc
James Burns | Overall ExperienceGood clean storage unit
Richard Harmon | Overall ExperienceThanks, see you in the future. Steve
Steven Hunt | Overall ExperienceGreat to have additional parking space fir all the vehicles around the storage lockers to have more room for our trucks. Staff always wonderful.
deborah brooks | Overall ExperienceBest storage experience ever.
Tim Murphy | Overall ExperienceToo many vehicles parked everywhere and difficult to manover around
ANTHONY M GUGLIOTTA JR | Overall ExperienceAbsolutely fantastic staff and easy process!
Matthew Radke | Overall ExperienceThe staff was always friendly and helpful will definitely use again.Thank you !!
RUBIN FERRER | Overall ExperienceLove this storage facility, Bobby your awesome! Thank you guys very much. Much better than the new guys
DARRICK GROTE | Overall ExperienceTypically, I do not provide comments on stuff like this, but...Bobby and crew were great! Very accommodating, communicative, and responsive on our last minute storage needs. Would definitely use them again, and highly recommend utilizing their services and storage facilities.
charles murdock | Overall ExperienceI was there over 2 years and very pleased with the service and the people.
ED BARNHILL | Overall ExperienceGreat people..i drove one houe to get there becouse it was souch a great place
TONY CONCEPCION | Overall ExperienceThe owners, and all of the staff go above and beyond. Great experience during a very stressful time in my life. Thank you!!!!
vickie stisher | Overall ExperienceFantastic crew @ PGSS&U. They were able to help me in a pinch with my storage needs!
Matthew Ohlandt | Overall ExperienceThe owner and his staff is do nice. Great folks to work with.
TIMOTHY WEIMIER | Overall Experience