The entirenprocess was made difficult. Thebscan was not working. No one answered the phone andnthen they cancelled the reaervation. I tried to call to say i would be late. It was a nightmare.SHERYL P.
Customer Reviews for Pure Energy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DOMINICKDESHAWN M.
Customer did not leave a comment.Carolina G.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Winslow G.
Customer did not leave a comment.Dylan M.
Customer did not leave a comment.Mariusz S.
Thank you for your wonderful service.Patricia W.
Customer did not leave a comment.Rachelle D.
No issues. Service on point.COURTNEYBRADFORD S.
Customer did not leave a comment.Dominic P.
All good, easy to pickup and returnCHRISTIAN J.
Customer did not leave a comment.Diane W.
Customer did not leave a comment.EDGAR A.
All things being what they were during a snow storm, the staff were incredibly helpful, fast and kind. He even got us going when we were trapped in snow. Really appreciated them to no end.Katharine T.
Very helpful.. but if I rent another UHaul I will take pics of the gas meter.Alexia H.
making the rates more easy to understand.RAHQUISESHAKOR B.
Everything was excellentmelvin J.
Customer did not leave a comment.AJANIC T.
Nothing it perfectALBERTO JR G.
Customer did not leave a comment.MARIAAUGUSTA R.
Customer did not leave a comment.LARRY B.
It's a good experience and the staff there is always friendly and professional.KENNETHV L.
Even with an interim license and passport, the folks at Pure Energy were able to make my renting process as smooth as can be! Thanks Uhaul for helping me move. Would recommend 100%.BENJAMINHENRY G.
TyGERARDO JR H.
It's all goodTROYNOAH B.
Customer did not leave a comment.CARLOSA C.
Overa8 good experience.MARKANTHONY W.
Nothing to improve. I found the customer service to be polite, professional and did a great job communicating through the mask without compromising either of us. The online element that reduces contact and paper exchange was helpful. Returning the vehicle, very efficient. Nothing confusing or complicated about it. Was well received upon returning. Excellent location close to my home. Will definitely use frequently to reduce wear and tear on my car when carrying bulk.DERRINK M.
Customer did not leave a comment.Benjamin P.
Customer did not leave a comment.ANDRE W.
Customer did not leave a comment.Nicholas P.
Smooth rental!Jennifer P.
Customer did not leave a comment.Tynikia J.
Improve your internet service at your facility. Also no one is ever available to answer the phones at your facility. The phone constantly rings out and the voicemail box is always full.LEROY R.
24 hours service.john E.
Uhaul is very great to use for any familyDavid L.
Very good service at this location. You're usually in an out quickly. The guys there are friendly and pleasant, especially the young west-Indian gentleman, great sense of humor. Devine EverettDEVINE E.
Customer did not leave a comment.ANDRE W.
Cargo van's driver side door had a handle that often got stuck open, making it very hard to open the door. I'd expect uhaul to make repairs on their vehicles, even if minor repairs. The bed inside the van was also very wet from a previous move. I'd expect vans to be dried or somewhat cleaned by staff between uses.Kyle G.
Customer did not leave a comment.PEDRO G.
I would recommend adding more space seeing how this location is a gas station and U-haul pick up/drop off. Otherwise the staff is friendly, quick and courteous. Thank you. Devine EverettDEVINE E.
Everything was GREAT this was my second time using the Malcolm X location was in & out NO PROBLEMSMONIQUEAPRIL DAS F.
Every thing is perfectGlenn B.
Nothing you did it professionallyWILFREDP G.
Customer did not leave a comment.Cameron E.
Customer did not leave a comment.Ellen B.
I was charged twice. My card was charged $76.98 they said it didnt go thru but I got confirmation that it did. Then I had to give $100 cash. I returned the truck 2 hrs ahead of schedule and received $70.32 from the $100 cash. I was told to dispute the charge with my bank. Wait, WHAT. If U-Haul do it, it will be 3-5 days. Are you kidding me? I will never use U-Haul ever again!!! Devine EverettDEVINE E.
Customer did not leave a comment.Claudina M.
Customer did not leave a comment.James B.
Great service Navid very helpfulDaniel A.
The gas gauge in the truck did not show full although the gas tank was full. I know this because the tank would not take any more gasoline and I asked the U-Haul representative.Jared C.
Customer did not leave a comment.CHRISTOPHERG V.
The approach of the staff was rude and uncooperative when asked for assistance. This happened both during pick up and drop off process. We had to spend 45 or more minutes of our 4-hour reservation to dispute the condition of the Van since not all the pre-existing damages were marked with stickers. So, I felt that I was doing a job that I wasn't supposed to do. I basically had to waste the time I reserved for my moving to do your job. This is unacceptable. Therefore, this time-consuming process has ultimately resulted in not being able to fully complete my loading process since the time was shortened at a level that I had to return the van in time. I strongly encourage you to better train your employees and fix your online process.Nicholas C.
Customer did not leave a comment.Maud V.
Management were ready to answer any questions I had. Great customer service! :)Ingrid C.
The lesser issue is that the van was dirty. Outside there was light dirt everywhere, the bed had leaves and streaks of what I hope was dried white paint, and the cabin had leaves and wrappers on the floor and dashboard. The greater issue is that my vehicle wasn't available, and I wasn't made aware of it until six minutes before the pickup time. The email I received had changed the location to one further away. I went to the original location anyway and was told the "check engine" light was showing on the 10' truck I had reserved. There was a 9' van available, but I would have to pay the difference in insurance. When I mentioned the $50 guarantee for the reserved vehicle not be available and the option of having the 10' truck brought from the other location, I was told I would have to collect the $50 through the website, and the truck being brought from the other location would be impossible. I want the $50 refunded to my account since my originally reserved vehicle was unavailable, a replacement wasn't delivered from another location, and I had to pay more money for a vehicle I didn't want.James R.
Have enough vehicles and check them properly before handing off - cleaning was in progress which is ok, I could have waited but flat tyre was not ok. Also large line of people waiting some of whom have been double booked.Lucy B.
Customer did not leave a comment.Harold D.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.Rebecca S.
Improve the online pick up system. We kept having an error message when trying to scan the barcode at the location over our phone. Thanks to the helpful clerk who took the time to manually enter our reservation all over again we were still able to pick up the needed UHaul Van.Bianca H.
Tony was extremely patient and helpful. System was very slow, but he kept on top of things.Carla H.
Location is small. Limited spaceROBERTA C.
Water is coming inside the van in the cargo. It ruined my boxes. Please check itDanilo B.
Customer did not leave a comment.Herminzul A.
Customer did not leave a comment.LUIS O.
My stuff got ruined with wet paint, the guys were super rude acting like we were going to steal the damn truck. I've rented multiple uhauls with no issues but this time it was different.Christopher S.
There was wet paint in the bed of the truck. The paint got all over our clothes and all over my stuff. The paint was on my shoes and got tracked into my new apartment. I told the man at the lot where i picked up the truck and he didn't understand/didn't speak English well. I believe I am entitled to a refund because I had paint everywhere. I'm still cleaning paint off things in my apartment days laterJohn A.
Customer did not leave a comment.Bayley S.
Customer did not leave a comment.Catherine B.
Customer did not leave a comment.Tourie S.
Customer did not leave a comment.Sonija B.
Let's go back to the old ways in which we can walk into a location give Drivers license and debit/credit card and you can rent the vehicle .... it was too much to go on your phone just to get the vehicle how about if you don't have a smart phone or your phone battery is deadedwin G.
I completed the reservation online, but when I got there the attendant said that he could not find it and he did not ask for a confirmation number of my reservation. So, I had to wait for him to do it again. Why offer this service if you cannot find it? I just finished with another rental from this morning and the same thing happened, the clerk said that she did not see it. I don't believe she was being honest.Frederick H.
Customer did not leave a comment.DA JUANSHONTE MO H.
During the time of my interaction I found no issues or concerns to report.DEDRA D.
Customer did not leave a comment.ADRIANM L.
The vehicle was dirty/dusty in a way that made me unsure if it had been properly sanitized between uses (considering COVID...). But the vehicle still ran well and got the job done. The online check is was VERY slow and difficult to use, I would have rather check-ed in in-person. Not the fault of this location in particular, however. The attendant tried to be as helpful as he could.Connor L.
The guy who assisted me was soooo helpful! (I think his name was Jason? He was West Indian.) From the first phone call to the turning in of the van- he walked me through everything, without giving me a hard time over my confusion and discomfort with the technology. I just want to say THANK YOU. This was a very good experience, and I would not hesitate to rent a van again.Faythe S.
Customer did not leave a comment.Sudiksha S.
Customer did not leave a comment.LUIS G.
Customer did not leave a comment.Jilliana A.
Customer did not leave a comment.Ryan T.
Customer did not leave a comment.CURTIST JR M.
Customer did not leave a comment.LASHANDA J.
The online check in process could be improved. Asking the location barcode scan first in order to enter all of the other info made the wait longer at the pick up location.Danielle P.
Customer did not leave a comment.Rob M.
I had booked furniture pads and a utility dolly, neither of which was available at this location. That posed a bit of challenge when moving, but overall they got me in and out with my truck very quickly and made the process very easy!Mortimer N.
The hoops to jump through to rent this vehicle were ridiculous. I rented at 630 am, went to log in to find out I needed to either have my passport on hand or I needed to find someone who'd be able to take a phone call at 630 am on a saturday morning. My mother on the other side of the country got called at 330 because I didn't know you were actually calling! What would have happened if I couldnt find someone that early to pick up? Why wasnt it communicated that i needed this verification beforehand while I reserved the vehicle? I had to pick up the keys from the person at the counter, so why did I need to have my identity verified by so many sources if he could have just checked my ID? It's not like it was a 100% contactless experience.Blaine B.
The guy who rented the trucks to us were very rude & unprofessional at 10 Malcolm x Blvd in Brooklyn ny truck was very dirty & disgusting..Never coming here againJasmine W.
Staff was incompetent and generally unhelpful. The employees are paid to do nothing when the entire process is online. The online representative was also slow and unhelpful. Frankly, your business model is embarrassing and your staff should be embarrassed to work there.Erin C.
Customer did not leave a comment.willie B.
Customer did not leave a comment.BRYAN A.
Customer did not leave a comment.Tiffany C.
Customer did not leave a comment.Folami W.
Customer did not leave a comment.hakim M.
Customer did not leave a comment.Taylor H.