I can't recommend this location because the mileage was recorded as far more than I drove the truck. The attendant was too busy with the gas station customers to verify mileage and gas with me when I returned the truck on 9/27 at approx 6:15 pm. The emailed receipt was not sent until 5:35 AM THE NEXT DAY. When I realized the error it was too late to go back and check the mileage with the attendant because the truck had been rented. I live in Brooklyn NY, there is No Way I drove 36! miles, no one drives 36 miles in NYC! The very most I could have driven is 15 miles.
Ann N
Pure Fuel
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Bushwick, NY 11221
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI was not able to confirm my reservation on the mobile app and had to request help from the person behind the desk. He was busy assisting other non-U-Haul customers and so what should have taken me 2 minutes to do on my phone took over an hour. The app was not loading/refreshing and kept saying that it was unable to load my information. I tried calling customer service and using the online chat feature and no response from either. The availability of trucks online differed from what was actually there and people who got there after me were able to secure a truck before me even though I had reserved one in advance and it was not held for me. As a woman at this location, I did not feel safe alone. The guy behind the front counter brought me into the vestibule and locked the door behind us/whenever he went in and out of the vestibule. Another man tried hitting on me and the worker behind the desk played into it, saying he "didn't blame him." Securing a U-Haul is never a pleasant experience, but this was ridiculous.
Olivia PEasy pickup and drop off, and the location also being a gas station made it super easy to fill up the tank before returning. The van was clean and well maintained, although the key was a bit beat up. I've rented several Uhauls from several other vendors in the past and they have been notoriously unreliable and sometimes predatory. You would arrive there and they would not honor the original reservation, or not have a van available, or try to charge you more. And if you don't agree with their demands, they tell you to leave their store and you're left stranded. They know this and they use it to get whatever they want. This location was different, everything on the online booking was adheared to.
Alexios KLawd the rental process was so clunky. I shouldn't have to download an app to rent this car, and should be able to do so with the attendant. Instead, I'm standing in the hood in a parking lot that smells like urine trying to download an app. I won't be using this location.
Adam WActually have what I need available. People working at the place were great but that’s literally it
SOPHIE G