The man working at the pickup was not great at his job but the u-haul itself was good.
LENA G
Customer Reviews for Pure Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No equipment at that location and the car had a check light on and the person inside wasn't helpful.
Lyndzi MAt pickup I was told my reservations was not available. "We don't have any trucks" is all I was told. I asked about the trucks I was seeing and was told they were all under maintenance. I was not offered any solutions, simply, "No trucks." I went home and was on the phone for 45 minutes and repeated word-for-word my issue to 7 different people. Eventually I spoke to someone who told me to go back to the same location, which I did. There was suddenly a truck available. But not the furniture pads I paid for. The guy who worked there knew nothing and did not care to help me in any way.
Benjamin SNot charge the “safe mover fee” when the customer didn’t ask for it.
Kevin MThe check engine light and low tire lights were on which made me feel unsafe. The mirrors on the truck also move around as you drive it, so I had to keep reaching out the window while driving to adjust. The truck only had 1/8th gas in it at pick up and was blocked in by another truck, both leading to me actually leaving the rental place 40 minutes after I was supposed to pick up the truck which cut into my moving timeline. I asked the man at the counter a question about if I can take the truck in a tunnel and he said he didn't know, he doesn't drive. However, overall the process was mostly straightforward and I got all of my belongings to where they needed to be.
Madeline OThis location has a few 9' vans and 10' trucks available for renting the same day. Online reservations are easy to make and the attendant is very patient and helpful, especially for first time users.
Orlando RGood customer service
Diego AI went to pick up and unfortunately the entire system was down and I had to wait an hour to pick up. The gentleman working was very calm and kind and got things moving. However, this put a major delay on my day and negatively impacted my plans. I would like to be issued a credit for this rental.
zach lsystem down all day
Ethan WAfter reading some of the previous reviews, I was prepared for the worst. But the guy at this location was very nice, helped us with the online check in and check out, and everything was charged exactly as we expected. The location was convenient and the truck drove just fine. We were very happy with the entire process, and would use this location again.
ERIC DExcellent customer service.
ROGER SOverall, not a bad experience. The person at the location was helpful but the process leaves too much for error. The online process is so drawn out that it took 30 minutes. The issues with "damages, gas meters, mileage" is never truly explained clearly. Then the other shoe drops AFTER? you've left the vehicle. No wonder people don't trust this company.
TAYLOR GEverything went very smoothly and was great! However, I did not receive the furniture pads and the dolly I requested in my order.
Parker Fuhaul in general is shit. it’s not this location or the workers that sucked its uhaul.
Anthony USeamless pickup and drop-off!
CHARLES UHelpful customer service support.
GALE PKeep up the great work.
MICHAEL CThe online check in process was HORRIBLE and took us 25 mins just to check in. The site worker was nice, but the UHaul app was so slow, required multiple restarts, and delayed my move in by half an hour. I will likely not use UHaul online check in ever again.
Tessa BOption for checking in in-person rather than through the app. Cleaner trucks.
Darian WIs good suggestion
Kamal HThis fees were BS, I was charged $10 for fuel, when I picked up the truck, it was emlty, I put $10 and got punished fot being honest when it asked how much fuel was left. Then I put 20 miles estimate, thinking I would get refunded the difference, I only drove 5 miles, so I was charged for an additional 15 miles. I feel like I was punished for trying to do the right thing.
Angel VEverything was as it should be
TROTTER LYou gave me a truck covered in dirt on the inside with a tarp poorly laid over it. It had less than an eight of a tank of gas and thr tire pressure light was on. And then when I checked it in you tried to make me pay the cleaning fee. Disgusting, you scammed me
Nicholas DMore disclosure on the pricing that you give on your website
CARLOS CThey do not have any equipment available.
MAXIMILIAN JThey didn’t have any furniture pads or dollys when they were listed as having them on the site.
Helen RWas overcharged
Darren IAppreciate the guy on duty..during thos transaction!! I rent one of ur storage units in the Bronx ...so I had opinions....glad I used this location...
DONALD HThis location is horrible. The customer service was no help at all and barely spoke to you. I asked to rent equipment and no equipment was provided or had any substitutions. When asked for help with the return of the vehicle the rep said he’ll take care of it and I ended up with 190$ in extra charges. This was completely unacceptable and a horrible experience.
Damian PGreat service
LACY SI do not own a smart phone or I-phone.I have a flip phone with only phone compacity. I was bless because the rep behind the desk was understanding and helped with my rental. Great if renting from U-haul could be done via rep or via phone....
MARILYN DThe online check in is a joke- it takes over 10 minutes to check in and you end up missing out on your time.
Sophia POvercharged and won’t respond to my query as to why, terrible service, wouldn’t let me use their wifi so I could upload ID pictures as I don’t have data, so I had to come back again after going home to upload the pictures.
ETHAN LI had a pleasant experience. The online system made picking up the van easy, and there was an agent on-site to provide the blankets. The location is nothing special—just a gas station—but that didn’t bother me since I was able to get the van on time without any issues. In fact, having the location at a gas station was convenient, as I could refill the tank right before returning the van.
ELODIE Pgood service !
MANUEL FI recently received a gas fuel charge which was incorrect. I would like to be reimbursed for the gas charge.
Felix AAmazing customer service and experience. Will go with this location again :)
Navneet BIt's perfect, how it is.
RUBEN CThe drivers side seatbelt smelled like a putrid body odor. I would recommend providing disposable seatbelt covers. So this is not an issue. The front bumper was loose. The truck cabin had trash left in it. I only received 5 blankets when we paid for 6.
J CThe person was not there to give the car. He was away “getting water” for 30 minutes. The vehicle had many damages and was dirty. Upon check in the initial conditions were presented with predatory behavior, where perfect images of vehicle were uploaded as the pictures of the day. So if a costumer agreed, they would be responsible for thousands of dollars. Upon return, the same person refused to give a receipt and said that we have to do an online return despite the time being 3 o’clock in the afternoon. He proceeds to watch videos on his personal phone.
AMIRREZA NGreat location the staff was very helpful!
Tyler APaid for a dolly and a hand truck and when I arrived there were none. They told me I needed to fill to 7/8 and when I started the truck it was 3/4 full. Very scammy
Steven FGreat can
JUSTUS SVery helpful and kind people. my favorite location by far.
Lydia MI already had the truck reserved. So the process of getting the truck was quick. The place to pick it up is a small gas station. The person in charge of the truck had to bring it out from the spot it was in because of narrow small space. As long as you have the app returning the truck was simple but with adding pictures of the returned truck.
KENDELL FWhen I arrived to pick up my truck at 10:45am for my 10am reservation , it was not on site. The person who had it prior was over 45mins late returning it. The person manning the location called the person who said she was stuck in traffic and would return in 30 mins. He said he would give me a call upon its return and would give me a complimentary extension on my rental time which I’d already I reserved for an 8 hour window, so I left. At 12:30pm I still had not heard from the location and returned to find the truck on site. I picked up around 12:45 and upon inspection, the dolly I reserved was not present and the return time was listed as 3 hours later. Again, I reserved for 10am to 6pm and when I reiterated to the gentleman on site he said I only was supposed to have 3 hours but he would extend for me and he then provided the dolly. I was incredibly disappointed by this experience and will not use this location again. I reserved weeks prior and there should have been no reason the equipment wasn’t present upon my arrival.
WALLISELIZABETH HSteering wheel was a bit sticky but everything else was awesome. Love this location for uhauls!
AMBER WI planned on using the mobile check-in so we could get the truck early at 7 am. This didn’t work as it said there wasn’t a vehicle assigned to me, so we ended up having to wait there until 8 am when the employee started work. After this, he was really great and helped us out tremendously. I then had to call uhaul later in the day to extend the reservation as we got it 1.5 hrs late and they easily did this for us. So a few hiccups, but everyone involved was great.
Rachael GStock more dollies at this location
Amber WYou need to have the equipment to assist with the move? No dolly.
Horashio SThe app experience was slow and cumbersome.
Christopher GThe service I received was great. The attendee was polite in all an excellent job well done..
SONIAGAIL S"Everything about the U-Haul services makes me happy except the rate per mile. It's so expensive, I mean."
SERGEI BThe truck had large spray painted graffiti on it, not much you can do about it, it is Bed Stuy Brooklyn, it's inevitable. The attendant I got the key from at the gas station was professional and friendly. Return by app was easy however it was very time consuming to take all those photos. It would be cool if there were larger trucks available if possible.
Julie C100/100
WASHINGTONGUILLE MThe truck was fine. Equipment was not provided even though reserved. Whats the point of reserving then?
Andrew ZExcellent service
Oscar RThis location should Open its door a bit early than 8am
Lawrence BKeep up the great service!
Derek BVery busy and not much space to leave the truck
Cathy MVan was dirty and side door was very hard to open but my experiences with other uhaul places have been so bad that the reliability of this location is enough for me To recommend it
Carsin Adidn’t have two of the dollys I requested
Joshua S