The truck I rented was mechanically un-sound. The engine was literally on its last leg. The staff was very nice and helpful. The overall experience was good, except for the underpowered truck.
rene p
Customer Reviews for Purely Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and efficient. The truck was pretty messy inside of the cab and inside of the trailer. Crumbs and dirt from the previous user were still inside. My suggestion for improvement would be to clean the inside (at least the cab) in between renters.
CHRISTINA BThe gentleman who checked the truck in wasn’t pleasant at all. I was unaware of where to park truck at Purely Storage. I arrived, not knowing where to park the uhaul and with people coming and going, I couldn’t block traffic, I entered the storage yard area and parked and entered the office. He immediately took to showing his displeasure and said follow me, I have to ask you a couple of questions. My friend arrived to pick me up, and he no longer had any questions for me, but said I would be advised by Uhaul what the xtra charges. I asked him what xtra charges, I was returning the truck early. He said you need to talk to Uhaul. The people running the storage facility were awesome, however this weekend person was very creepy and my friend said so too. She asked, what was that about, I said I don’t know. But I didn’t like the way he was treating me.
CARMEL GThe truck has transmission problems that I was unaware of at pick up. while driving at the middle gears the transmission slips which caused violent jerking. low and high gears had no issues. We made it to our destination, however the ride could have been better. The jerking was violent enough to cause load shift.
PETER MThe 15” truck the cab was dirty with sunflower seed casings and a stick substance on the floor. Then I found the last renters drivers license. So I cleaned it up but. I should not have to for the price!!!
SCOTT MBetter upkeep of the trucks
MANUEL RGreat customer service!
MIA MMake the vehicles smell better
ZIA JTruck was dirty and needed a alignment badly
GIOVANNY BHe was there without mask was told girlfriend had Covid.
LOYD GRandy was great. Luckily he was there to save the day after my first Uhual broke down. The original place I rented from didn’t offer much and Uhual itself said they would just call me back in 3 days, not even an offer to find me a truck to replace the broken truck
clay fStaff was amazing I will be back 100 percent
Steve OUpdate the checkout process on the uhal site I could not checkout. Thankfully the gentleman who works there completed the process for me.
James GHad a hard time with getting the keys, instructions for lock box were not clear on how to open, ( turn the key lock)
Jeffrey TEverything was perfect! Avaliable rental on a short notice and was able to extend another day without any issues. Thanks to Nancy and Nicole for OUTSTANDING customer service!
Shayla CThis location was amazing. Bi the 1s location that I had my reservation through was awful. They didn't have a truck that I had reserved and basically told me they couldn't help.
Laurie PThe manager went above and beyond to help us out. And she was very nice And I was very pleased at the service.
Dale CThe truck was ready when expected and in excellent condition. The staff were very friendly and helpful.
DAVID LPerfect location for pickup
Shane GDo what they say they were going to do
Ann SI feel if you guys can lower your prices to make it more affordable for average people that will be the best thing you guys can do that being said it's outrageous to pay those height rates per mile
Cristian IExhaust came into the cab of the truck the entire time I was driving. I am very allergic and had trouble with that issue. Nichole was awesome!! Great customer service and friendly atmosphere
Pamala HCustomer service was excellent. These guys and gals are professionals!! Thank you!!
Ryan AThe attic in the back of the truck was full of water and soaked all of my items. The cab of the truck smelled like cart urine and under the seat was full of trash. I notified customer service and they were supposed to contact me about it. They still have not contacted me.
Joshua FThank you very much!
Natasha AGreat customer service. Truck was clean and well maintained. Overall great experience. I can’t complement the employees enough!!! They were super helpful and made the experience so easy. You can tell they love their jobs!
Taylor MHey Service, and a truck rental was great no problems
Richard BNicole is amazing at this location, she is a rock star!!
Alyssa BThey actually tried to help me with different options
Jesus RThis location went above and beyond their job guidelines. Nancy was soooo helpful she get a A+.
KENNDA GYou overcharged me for gas when it was exactly where i picked it up at. 5/8 tank and I have before photos and after photos. None there to return as they were on lunch so i took pictures, called her once I saw the charge and she couldn't help me. Not sure how to truly dispute the $8.35; but it is my $8.35 and .89 a mile was a lot to start with.
Tamika FThe 24 hour return is awesome the app is so easy and it walks you through everything. You guys are doing an amazing job
Bobby BConvenient, friendly, helpful.
Neal LGood job
Francisco ASolamente que algunos de los empleados que te rentan los equipos no son explícitos al darte las indicaciones, eso llevo a un error que se lleva días en arreglar, pero por parte del equipo de U-Hual en asistencia fue muy buena la ayuda, gracias.
Yakelin BClean the trucks inside and out
Steve SStaff were excellent! Made the process incredibly easy.
Photine AThank you for all you do.
Heaven MThe service was great and the representative was very friendly and helpful. My experience was fast and I’ll be coming back in the future!
Margo GPurely storage staff is amazing they are all very friendly and provide outstanding customer service.
Anna EBe more specific on the charges! I was told $19.95 not $67 😡😡😡 I will not be renting another uhaul again!
Bobbie WYou could have public sanitary facilities for customers but that is all I can think of that you for everything.
Isaac GI had an absolutely great experience with this location. The truck was clean, the employees were very professional and kind. I would most definitely recommend this location to my friends and family.
latrice eThe person that helped me was very pleasant but apparently couldn't help me further when I told her I was told to return the gas at where it was and wasn't told it had to be at a quarter of a tank. I went on to explain to her when the reservation was made the customer service rep was rude and not very helpful and hung up on me at the end without thanking me for making the reservation. I already did a survey on that call but never heard anything back. Very disappointed with this experience.
carol lThe employee was contradictory and somewhat rude. Also condescending towards us.
Edwin TGreat customer service. It was fast and easy to rent the truck.
BRENO MJust wanted to say thanks again for your help with our situations got everything delivered and put way. Anthony was great,professional experience with helping me. Thanks again Anthony you have great attitude, friendly manner about you stay that way. The Washington family.
CHRISTOPHER WI was very disappointed at how My rental was very dirty in the cab and in the drivers area. I found numerous pieces of candy in both places and lots of dirt
Pamela V