Customer did not leave a comment.KATHLEEN S.
Customer Reviews for Purely Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Laura F.
Charged me for 9 in gas for the gauge not being on the line I took a picture and it literally was lined on She tried to also hold me responsible for damage done then realized I took a picture it took way longer then it should have to check out Never againConsuelo L.
Customer did not leave a comment.Susan R.
There was nothing to improve on it was a great experience and they were very helpfulERIC V.
Customer did not leave a comment.Ashley W.
Customer did not leave a comment.Nancy T.
Customer did not leave a comment.ROCIO E.
Thank you staff was very helpful and very friendlyCESAR S.
Lower the cost per mile on vehicle rentals to make renting them more affordable.ETHAN-RILEY L.
Customer did not leave a comment.Russell M.
The ladies were very professional,personable and friendly...a true pleasure to work with.SHAWN B.
Customer did not leave a comment.Earl B.
Customer did not leave a comment.MICHAEL O.
Good serviceMIGUEL A.
Customer did not leave a comment.DELORES H.
The drop off location was good. It was super easyKayla C.
Customer did not leave a comment.JILL H.
Customer did not leave a comment.Charles G.
Thomas was very professional and helpfulBRIAN C.
These people were very welcoming and helpful.Gladys O.
Drop off went well and quick. Thank youALAN M.
I'm very upset about the moving company I ordered through you, they canceled 1 hour before they where to be at my home to start helping us move. I was charged 285.95 for them and the money still hasn't been put back in my bank account.Evelyn N.
Clean the windows of the vehiclesJAMIE M.
Nichole was awesome .Very professional. Answered all my questions without hesitation. Excellent job.John P.
I ordered dollies and pads and was charged but they were never left in the truck. I picked up after hours so could not ask for themMICHAEL H.
The locations themselves were good and personnel were great. Our overall experience with uhaul was horrible. Our original reservation was canceled two hours before pickup forcing us to make multiple trips with multiple rentals. Will never use uhaul again for moving.Melissa H.
Nicole was amazing!! She was very helpful and had excellent customer service!!! She went out of her way to make our bad day so much better!! Thank you Nicole!Illana R.
Great customer service....clean facility and well maintained vehicle. Only concerning thing is that I had estimated the mileage, and actually brought the vehicle back BELOW THE ESTIMATE but still got charged for the estimated mileage.Damon A.
Customer did not leave a comment.Jeff I.
Customer did not leave a comment.Bradford H.
Customer did not leave a comment.Janice M.
Customer did not leave a comment.JESSE K.
Customer did not leave a comment.Vicki S.
Receipt scheduled a 0600 pickup. At the location on the mobile app it said 0900 so I lost 3 hours. I reserved a furniture dolly but it was not provided nor available. The truck was filthy. The people at the store were very nice despite the reservation being screwed up.Kevin R.
Customer did not leave a comment.BILLY C.
You did awesome and thank youJANET S.
Nothing to change. Customer service by the employees were super, knowledgeable and courteous.KATHY C.
Customer did not leave a comment.JERRI ELAINE M.
No improvement needed. Everything was OK with staff and truck.GLADYS B.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.IRMA S.
Tom at Purely Storage was fantastic! I recommend this facility to everyone! Thank you, Tom. From the Porter Family!Lynn P.
Customer did not leave a comment.Louis P.
Excellent Customer service.DEMETRIUS H.
Customer did not leave a comment.tyler O.
Great customer service! We wiill defintely return!Katrina C.
Customer did not leave a comment.Wayne P.
I rented 26foot from this location. Website did not work. You have to set your phone to access reservation. U-Haul corporate could have done better job of getting issues resolved. After speaking with 2 reps said had to call customer service for discount after hour of hassles trying to get truck. At yuma location did have Employee Chris help out as much as he could for all of the errors that were made. They forgot to put extras in truck and add key to box. Whole thing was stressful but Chris did help tremendously to make the experience better . I would give him above average rating for his dedication. The rest was very unpleasant..Tiffany H.
Athena was friendly and professional.Charles B.
You guys are always very polite, understanding of all situations, are really very helpful when getting asked questions. Anytime I deal with a u-haul or storage place, I will come to this on pacifically just cause of how good the service is here. Thanks again for everything you guys do to make it better for us to move or storage our stuff.vanessa R.
Customer did not leave a comment.Henry S.
Thank you.Jeffrey M.
The truck size I had reserved was not available, so had to downgrade to a smaller truck (which meant two trips instead of one). They also changed my reservation time later by 2 hours, which meant doing more moving during the heat of the day which we were trying to avoid. I wanted to do the contactless mobile checkin, but when we got to the facility our truck was behind a locked gate, which meant I had to go inside (where there were multiple people) and a rep needed to move the truck out for us. The equipment we had reserved was incorrect, and we needed to wait for them to change out to what we needed. in the Age of Covid, this was NOT a contactless experience and I was very disappointed that so many things were incorrect with the checking out of the truck. The truck, thankfully, worked fine.Andrea M.
Customer did not leave a comment.Alexander B.
Customer did not leave a comment.Ryan A.
Customer did not leave a comment.Sylvia H.
There is nothing to do everyone at this facility was friendly and very knowledgeable about your equipment these people are wonderfuldon H.
Continue being GREAT at what y'all do customers serviceRonald P.
The facility inside and outside, as well as the truck was clean and well maintained. Each employee I spoke with on the telephone or in person at Purely Storage were knowledgeable and courteous. The location is very accessible and I will recommend to others. This facility is in need of a new belt for their appliance dolly, though I had no problem.Sheryl W.
We were wrongfully charged, and while they were willing to make it right, it was over a 30 minute process, we we're still charged the wrong amount, then charged the correct amount and have to wait for a refund...Vyacheslav K.
Customer did not leave a comment.Laurent M.
Customer did not leave a comment.Candice L.
Have people behind the counter get out of their chair and walk out to the truck with you. Also I had included a dolly on the reservation. It was not on the truck when I picked it up. Employees seemed lazy and did the least amount of work possible.John V.
Customer did not leave a comment.ANA D.
Clean vehicles inside and out. Fix all the dents and scratches. Offer some discounts or dealsJason M.
Employees are knowledgeableDenise S.
Great customer service!Thank you!Johnny H.
The young men that worked with me were excellent I want to thank themNathaniel W.
When I arrived and used mobile pick-up the wrong truck key was in my box. I called the customer care line as it was before the office opened and was on hold for 20 minutes before someone answered. The agent was able to quickly resolve the issue once the phone was answered. The truck I got was very old and hadn't been swept out in front or back. I wasn't able to leave with the truck until almost an hour after my pickup time. When I returned the truck, the on site staff was very helpful. I returned the truck 14 hours early so I didn't have to deal with the mobile return. The location and uhaul phone service were great once you were actually dealing with a person. I would not recommend it if your not going to be able to have an on-site person available.Ashley R.
Customer did not leave a comment.Pammy J.
Good service and location.Richard D.
Customer did not leave a comment.Andrew M.
nothing excellent operation.Art W.
Customer did not leave a comment.Myra P.
Customer did not leave a comment.Randall D.
No one told us there would be after hours fee. We told them we needed it only for a short period and would have it back by 8pm. No one mentioned a fee. What should've been only q $40 turned out to be $63.Heather G.
Nothing at all from the employee's to renting the truck it was wonderful big thumps up to the staffs.George S.
The man working gave us a free upgrade because of the poor shape that the other trucks were in.I was made to sweep out truck upon return and I returned it cleaner than when I picked it up.!Steven W.
Customer did not leave a comment.Agnes P.
Customer did not leave a comment.Dean R.
Customer did not leave a comment.Robert B.
Great friendly customer service at front desk and even the call the night prior to inform me the initial location did not have the truck I wanted but proactively offered me another close location for my needs. Fast efficient rental process, and overall easy transition for us.Richard F.
Customer did not leave a comment.Felipe O T.
Customer did not leave a comment.Dawn F.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Kevin Matthew P.
Customer did not leave a comment.Pamela F.
Customer did not leave a comment.FLORRIE C.
Customer did not leave a comment.Khayne H.
Keep my personal info secure each time I ask for help or quotes etc they never get to my email. This time I rented a truck and they merged my info with someone else's and we both got each others Info. Not pleased at allSusan S.
Very friendly and helpful staff, especially Assistant Manager Deanna!gayle R.
Everyone was so polite, and awesomeRobin L.
Great staff. Very easy to work with.Gerald S.
so helpful, helped us change to a larger truck, spur of the moment. so courteous and professionalkori S.
I went in friday and the employees at the front desk were awesome, went in saturday morning amd both employees were awesome and super awesome!!!! Thanks for making my Move a very eeasy and affordable!! You guys are great!!! A little bonus to the employees or some recognition they are striving for greatness!!!Eduardo A.
Customer did not leave a comment.mona H.
I' m sorry I can't remember the names of everyone that help me. Everyone was extremely awesome. Excellent service and very friendly. Thanks again, Andrew ClausonAndrew C.
Customer did not leave a comment.KC C.
Customer did not leave a comment.CARLOS L.