Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)

645 reviews

1654 W Webb Ave   Burlington, NC 27217

(336) 506-6693

Location Hours

  • Mon-Sat: 24 hours
  • Sun: 12:30 pm - 12 am

Services at this Location:

Contact Us

(336) 506-6693

1654 W Webb Ave
Burlington, NC 27217

Services at this Location:

Location Hours

  • Mon-Sat: 24 hours
  • Sun: 12:30 pm - 12 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was very fast

justin H. 
Rating:
5.0

Great job, they know how to take care of their customers and their needs.

Catherine S. 
Rating:
5.0

Make sure that someone is at location

TONY G. 
Rating:
5.0

Just an earlier pick up time & more inventory to choose from

CHINEQUA W. 
Rating:
1.0

The representative who booked the last trip gave us the worse booking we've ever had. If you go back and listen to the recorded conversation, you will hear my husband asking for a round trip. He said that he couldn't book it that way. He did some "LOCAL" booking and told us that we would have to request another day. We ended up paying all of this money, because we had to go to Burlington to pick up the truck. That was not expected at all. It caused us to have to use mileage to get that truck back to Greensboro. We have never encountered such unprofessionalism. I've been trying to speak with someone about this issue but I couldn't get through. I think people should know about your business tactics. Is that a way to make more money? Promising people a truck, then texting them and telling them that they don't have a truck. What kind of mess is that? That's what your company did. We've been using your trucks for years. I guess it's time to find another moving company. Regina Curry and Derrick Curry

DERRICK C. 
Rating:
5.0

Customer did not leave a comment.

taylor H. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

They are always great and very friendly and on this day and time that's hard to find. The staff really deserves a nice raise

TELENIA G. 
Rating:
5.0

Customer did not leave a comment.

KEMP S. 
Rating:
5.0

Customer did not leave a comment.

Kristina B. 
Rating:
5.0

Excellent Customer Service, very attentive to your moving needs. I would recommend this place 5 ⭐️⭐️⭐️⭐️⭐️

Ramonita M. 
Rating:
3.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

The guys at Purple Peddler are were extremely friendly and personable. I would highly recommend.

Lorie T. 
Rating:
5.0

Customer did not leave a comment.

melody C. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Had a great experience, staff was friendly and helped us out tremendously!

Micah F. 
Rating:
4.0

Very personable U Haul rep, friendly and helpful, clear on expectations. Equipment was clean enough (not sparkling) but what I would expect for a high turn unit turn over moving van. I was originally supposed to be at another (nearby) U Haul facility who confirmed my reservation but then did not notify me of the change to this second location until I showed up so. ding to the first location (not the Purple Peddler

Everett J. 
Rating:
5.0

Everything was great!! Great customer service!! Thank you for your service MR. Ed.

garnell W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

I had rented a 15 foot truck that was not running very well. The tow pull button was stuck on and was unable to be turned off and the truck needed a wheel alignment. It was pulling to the right. I did inform the manager and he said that he will have it taken care of as soon as the next day. Over all, our experience was great, we had no problems.

Delinda B. 
Rating:
4.0

Customer did not leave a comment.

angela S. 
Rating:
3.0

Customer did not leave a comment.

Matthew N. 
Rating:
3.0

The truck was in need of an oil change and the inside was not very clean there was left over mud in the back and a used face mask hanging on the steering wheel.

Ayeshia V. 
Rating:
5.0

Customer did not leave a comment.

Jada A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
3.0

Customer did not leave a comment.

Ashley D. 
Rating:
4.0

Customer did not leave a comment.

KIRK M. 
Rating:
5.0

Always does good business when I need a uhaul....

Nichloas R. 
Rating:
5.0

Customer did not leave a comment.

Courtney C. 
Rating:
3.0

Customer did not leave a comment.

TYRONE B. 
Rating:
4.0

They were great to work with. Very thankful for the availability, cleanliness and safety of the van.

Michele S. 
Rating:
5.0

The guy that owns the store was AWESOME!!! His hospitality was amazing I would rent from him a million times again Thanks a Bunch !!!

Tyrus E. 
Rating:
5.0

Customer did not leave a comment.

HARRY W. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Juliet Q. 
Rating:
5.0

Customer did not leave a comment.

Kimberley W. 
Rating:
5.0

Customer did not leave a comment.

Lamar W. 
Rating:
5.0

They employees here are great if it something you need or missing from the trucks or vans they will get it. If something isn't working are they will fix it. I live this location and the staffing here . Will recommend them to everyone I know

KIWAINIA M. 
Rating:
5.0

Customer did not leave a comment.

GERALD W. 
Rating:
4.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

SAMMY W. 
Rating:
3.0

Get really upset of all.the hidden charges. Gets old having to pay for every little thing.

Christopher P. 
Rating:
1.0

Customer did not leave a comment.

Shelby O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

CHRYSAL A. 
Rating:
1.0

The truck was really dirty. The customer service was rude and there is a counter there that shocks people when you lean against it. All the guy could say is “ I could fix it but I would need to remove everything from the case display and I don't have time for it. That's unacceptable. He also charged us for mileage before and not after. As far as I'm concerned, the mileage is after because you know after how much you drove l, not before. Rude rude rude!

JENNIFER G. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Great place to rent. The owner was super nice.

Sandra N. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

REGAN P. 
Rating:
5.0

Great people at Purple Peddler and easy to deal with.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

martin M. 
Rating:
5.0

Customer did not leave a comment.

Marshall D. 
Rating:
5.0

The gentleman at Purple peddler was prompt, friendly and courteous!!

BLAINE B. 
Rating:
5.0

Nothing needs improvement. The service was stellar!

Irish M. 
Rating:
5.0

Awesome experience!!

wendy S. 
Rating:
5.0

Great customer service. Will definitely use this location again if needed.

Sheanetta A. 
Rating:
5.0

awesome customer service!

shayolanda P. 
Rating:
5.0

Customer did not leave a comment.

Candace B. 
Rating:
5.0

Everything went very smooth. I will definitely be back superior service!!!!

Earle W. 
Rating:
5.0

Very helpful and friendly! Would come back.

Mallory M. 
Rating:
2.0

Didn't have equipment at the store had to drive to another location we couldn't find. Wasting our time, gas, & adding miles to the truck we were charged for.

JAMECEIA H. 
Rating:
5.0

The guy at one of the Alamance stores was amazing, I wish I would have gotten has name but he went above and beyond to helpme, if it helps an he was the one who made my reservation, I was a complete mess nothing had went right for me and his help was amazing, thank you for a good experience

Aleshia G. 
Rating:
5.0

Customer did not leave a comment.

Jeannine L. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Friendly staff, easy to access units, favorite place to rent.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

Josiah H. 
Rating:
4.0

My experience was very satisfying. Keep up the good work!

Angelia T. 
Rating:
5.0

Extremely helpful staff onsite at the Purple Peddler!

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

The online service did not sync with the in-store service, so there was a little miscommunication about the reservation, but the in-store service was fine.

Kirk K. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Worked great to haul the classic car. I wish it was mine. Great people easy rental

James S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

dana T. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Always polite and professional.

TINA W. 
Rating:
5.0

Customer did not leave a comment.

ruby A. 
Rating:
5.0

Very helpful and friendly

John W. 
Rating:
4.0

Just keep doing what you are doing.

Keith B. 
Rating:
5.0

Rented a van. Great service and smooth transaction. Very helpful with questions. Good online interface. Will use again when needed. Thanks Purple Peddler and U Haul!!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

BECKY V. 
Rating:
5.0

Customer did not leave a comment.

Roberto S. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Quick and efficient

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
1.0

This is Jennifer and I have not rented a uhaul from you I called last night to let you know this and you sttill sending texts. So yes your services are poor you teting the wrong person

cathy S. 
Rating:
5.0

Easy in, Easy Out, the Purple Peddler will be my new, BEST place to get Uhaul rental in Burlington!

Ross P. 
Rating:
4.0

Customer did not leave a comment.

Alvin C. 
Rating:
4.0

Customer did not leave a comment.

Teddie B. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Ned H. 
Rating:
5.0

Keep doing what you doing

Jamie S. 
Rating:
3.0

location was closed when we arrived, need simpler turn in process for older customers. if I had not been with my dad not sure he would have been able to get the truck turned back in with the place being closed.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Everything is perfect and the staff is magnificent, purple peddler and great place to rent from

Adela G. 
No reviews have been submitted for this location.

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