Customer Reviews for Purple Peddler

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Purple Peddler

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mark T. on

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no waiting and large selection of equipment and ready to go. great service.

Griselda W. on

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Devin H. on

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Howard R. on

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It would have been nice to receive paperwork indicating trailer was returned in good condition.

Ralph H. on

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There were nude photos in an obvious place. Might not be acceptable to some. It did not seem to be appropriate.The service was very good. It would be helpful if the U Hual business could be in a separate room from the basic business of the location.

Rick P. on

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This location has been the best i've dealt with in many years, they are very fast and don't leave you hanging out for hrs like most of your other locations.

John L. on

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Operator was very knowledgeable about the equipment and was very helpful in showing how to use the dolly.

ruby A. on

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Pleasant and efficient staff

Randall M. on

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Jeff D. on

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Without a doubt, the best uhaul experience ever. Definitely understood customer service and going the extra mile to accommodate. Keep up the good work.

Hector M. on

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Roy O. on

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First, I had already chosen a place to drop off the U-Haul on the application, but the guy put a different location. Then he told me, that I can drop it off anywhere and when I went to drop it off the application is telling me that I might be charged an extra payment due to dropping somewhere else. The guy seemed like he was out of it, and was not very keen to the overall customer service.

Susan J. on

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Great customer service, I highly recommend them :)

Stephen B. on

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Brian M. on

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Jesse A. on

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rhonda S. on

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Melvin H. on

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Keep up the good work

Perry L. on

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This was probably my best experience with Uhaul. I don't see a place for improvement.

Melissa H. on

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Customer did not leave a comment.

Michael B. on

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Was very helpful and friendly

David S. on

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You did not give me an opportunity to rate the original pickup destination "Sheds123" in Mebane, NC. That was a complete disaster. No one was at the office when I arrived. No one would answer the phone number on the window. I had to call the U-Haul customer service and be re-routed to pick up the trailer in Burlington, NC at the Purple Peddler. Except for the fact that I had to drive 20 miles out of the way at the last minute to get the trailer, that worked out fine.

Lee G. on

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Great customer service! We were in and out with our trailer within 20 minutes.

sierra C. on

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Mr.ed was great and helpful. It was last minute quick easy process.

Donald C. on

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jason W. on

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Ed and his staff are excellent and very friendly. I have rented from here twice and highly recommend any in the area to go to the Purple Peddler! Truck was perfect both times, a 26 foot and a 10 foot. These guys are awesome and I'll never go anywhere else.

Curtis K. on

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I rented the truck on the 11th. When I picked it up the oil light was on but the guy told me to go ahead and put a quart of oil in it and call it good. What??? So there I was maintaining a truck that doesn’t belong to Me. Next he wrote down that it had a half tank of gas and that’s where it needs to be when it’s returned. When I got in the truck it had less than a quarter tank. I immediately called the guy and he said he knew and not to worry about it. I returned the truck a day early and he said he would check it in right away so I wouldn’t be charged the extra day. He didn’t check it in until 32 hours AFTER I brought it back and now I’m being charged another $103.25. Someone really needs to contact me to get this worked out

jessica E. on

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Awesome place!! Good people!! Will definitely go back!!

Mike L. on

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Very different place but very good customer service

Tyrone H. on

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Didn't get charged an arm & leg using U-Haul from this location.

teresa H. on

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alexis C. on

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I truly appreciate the extra help I received at this location!

Virginia B. on

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Eric A. on

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Harry B. on

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Nothing, great service

susan D. on

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My experience with the purple peddler couldn't have been better Keep up the good work !!

Gregory W. on

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Friendly staff and very efficient. Several customers showed up at the same time but they were able to help us all quickly with minimal wait. Convenient location to Elon University

Harold C. on

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For the first time in many rentals, your equipment completely failed in keeping the weather out. We lost our mattress, bedding, and two dressers due to SIGNIFICANT water entry during a rain storm. The trailer was not even mobile at the time, it was parked outside of our home while it rained and leaked so much it destroyed our belongings. I understand the"legal-ese", but it's also implied that there is some degree of weather protection within an ENCLOSED trailer.

Butch R. on

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Purple peddler was a life saver. I say this because “Chapel Hill Self Storage” located at 1707 EUBANKS RD, CHAPEL HILL, NC refused to honor the contract I had with Uhaul and called me 2 hours before drop off and rudely told me that they WOULD NOT accept my trailer and they didn’t care what the contract said. They blamed it on their lot being full but had done me the courtesy of finding another drop off point that would only be 30 miles out of my way.....but fortunately purple peddler gladly accepted it.....but be forewarned avoid CHAPEL HILL SELF STORAGE on EUBANKS ROAD at all cost

P Richard Y. on

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The people are friendly and very helpful. Good selection of equipment. I recommend Purple Peddler and will definitely use them again.

Sarah T. on

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Don't go to the one on s. Cobb at burlington nc. That ones the worse. I had better luck at the this one

William M. on

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Rosemary H. on

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Very nice and polite.

Lonnie M. on

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martha W. on

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travis T. on

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Nothing ed is the best guy a round .

Langdon H. on

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Benjamin G. on

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phylis B. on

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richard L. on

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Nothing everything went great that’s the place to go to rent a uhaul.

Ivan H. on

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james S. on

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The owner Ed, was very helpful. As your records will show, I have rented a trailer from him twice. I will be back to rent more times. Very pleased. Many thanks.

Gregory C. on

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They charged me for my rental. It was prepaid. As of now I have paid twice for this rental. Please note, this is not a “hold” on my card but a fully completed charge.

joseph S. on

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AUREK H. on

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Amy A. on

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Randolph M. on

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Great service! Thanks!

randolph M. on

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breonka S. on

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Joseph M. on

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Have rented from/returned here before. Clean location and friendly and helpful staff.

Kimberly M. on

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Great thanks!

america J. on

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Customer did not leave a comment.

Kristin S. on

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chad M. on

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The service was good and they get you going quick for you can get things done thanks again.

Greg L. on

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I told the merchant that I had to drive to Boone from Burlington and back and he said that I would be fine would not be charged for any extra mileage and that I would be covered, but then I was charged an extra $102 for mileage. Did not seem to really care about customer service or about doing the right thing.

Michael H. on

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Everything was ready and the truck parked out front when I arrived. Great service.

Stone C. on

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Nothing

rosemary D. on

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Nothing in my opinion.... the service there was excellent and fast... in and out in no time. I would recommend this place to everyone.

Anel Estefany M. on

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Deana J. on

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Jeff N. on

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Quick check in and check out. Well maintained truck. Great experience

Thomas P. H. on

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The equipment was not looked over and the chains were set incorrectly. One of the lights did not work until I banged on it. I have to get my tires realigned because the chains were too tight and not attached on opposite side, The first turn I made a loud noise and tires were turned. My steering wheel now is turned when pointing straight. The haul pick up doubled as a place that sells masking pills for people to hide drug use on drug test. The knob to loosen trailer from hitch was very hard to loosen

John A. on

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Shawnya R. on

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Everything was perfect.

William H. on

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Jacqueline J. on

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Overall, there were no issues. They were very friendly!!

MICHAEL G. on

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Nice place equipped was nice.

Yessica A. on

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Mr. Ed was absolutely amazing. Excellent customer service. Equipment was clean and in good condition. I would definitely recommend this location to friends and family. Highly recommend it.

Thomas K. on

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I was given more REAL information on how to safely use the equipment than I have ever received before. Thank you

donald H. on

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Good needs more visible sooner

devaron P. on

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Great customer service

Bob R. on

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This was the second time I have rented a U-haul truck from Mr. Ed at The Purple Peddler in Burlington, NC and both times I have been extremely pleased. From the initial contact by phone to reserve the vehicle, to returning it after the move, Mr. Ed made the whole process stress free. The only thing that could possibly have made the experience even better is if Mr. Ed had personally assisted loading and unloading the truck.

sharanda K. on

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Customer did not leave a comment.

michael K. on

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Everything was perfect.

RAYMOND P. on

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Very helpful and friendly!

donald J. on

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Customer did not leave a comment.

suzanne H. on

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location worked great for my needs, great overall customer service

Barbara S. on

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Rented from the Purple Peddler in Burlington. This was a very nasty vendor. Attitude was extremely poor and equipment broke down when I got to my driveway. There was a light on the dash that popped on and some sort of sound inside and smoke billowing from the truck and a steamy smell when I exited was topped off by some liquid spewed all over the roadway where I had backed the truck into the driveway. The inside light would not function as we were unloading as it became dark out and when we called the vendor, the guy was such a jerk when my son kept telling him the light was not working when he had followed the instructions this guy was giving him over the phone. We were much later getting this whole thing done because the light wasn't operable. I requested adjustment of my bill for the frustration and inconvenience, this vendor implied that I was lying when the truck had to be towed from my driveway. argued with me incessantly at the top of his lungs, very rude and contentious. when I was initially unsure if the truck was the right size, I think I was a bit intimidated because it was so big, the guy starts fussing at me about the paperwork he would have to do if I changed my mind, got snappy and re-parked the truck as I was considering whether to downsize. He was extremely impatient and nasty, no other way to describe it. This started out ok, though his overall demeanor is a bit brusque, but turned out to be a very bad experience this time and I am thankful that some higher ups went over their heads and gave me some consideration for the hassle and frustration and downright unprofessionalism I endured with these two. Practically threatened me if I gave this honest review. lol. Truth is my defense honey. No wonder they had so many trucks available, probably because nobody wants to rent from them because of their poor customer service and nasty attitudes. Just because you're saying "ma'am" after every word, and saying the same thing over and over like a freaking parrot, doesn't mean you are being "nice" and certainly doesn't make your statement more powerful or any more credible than mine or than me as a customer. Have used this location 2-3 times but would never rent from them again.

Cathy W. on

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Great customer service and accurate on charges.

Barry T. on

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The whole process was quick and easy. Good experience in all respects. Thanks!

Michael K. on

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From a service point of view great. Excellent customer service, nice guy who runs the shop as well. The truck itself was not clean in the cabin. Spilled Softdrink all over Dashboard, middle console and steering wheel. Needed to be wiped off before driving.

Edward H. on

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bob P. on

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Thomas K. on

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Could not get into key lockbox at this location which prevented me from getting done before a deadline of a business. Very disappointed and that I was told for the inconvenience my mileage rate would be lower due to unavailable pickup truck.

ALI C. on

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Jan W. on

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Stephen D. on

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CALEB G. on

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larry J. on

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Very nice clerk, very professional service. Good place to shop. ??????

Barry A. on

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Customer did not leave a comment.